We serviced a
GE refrigerator
Near Brockport, NY 14420
JK
Job Details: 07/17/2023
Refrigerator has sealed system issue instructed customer to contact GE. Dryer gas coils bad causing short cycle, replaced gas coils ran and checked temperatures all is heating and running good.
We serviced a
samsung washer
Near Honeoye Falls, NY 14472
Tanner
Job Details: 07/17/2023
Complaint of concerns of leak. Dryer is not connected to water on arrival. Customer states when it does leak it was enough to overflow machine and into basement. Advised inlet assembly to fix leak but only advised connecting water if customer intends to use steam. Customer can do without steam option. Dryer is still unconnected and working properly less the steam option.
We serviced a
GE refrigerator
Near Henrietta, NY 14467
Tanner
Job Details: 07/17/2023
Complaint of warm temps and hot mullion. Measured -2.6 degrees in FZ and 41 in FF. Unit fits tightly into cabinet/wall with zero air gap on sides or on top. Customer advised heat from compressor operation cannot escape and will naturally flow to the door seals as they are the coldest spot in the kitchen. Inspected compressor and measured compressor temperature of 125 degrees. Customer advised 50 degrees over ambient is running warm. Compressor is thermally protected and will turn itself off if too warm. Inspected condenser/fan and coils are clean. Fan operates properly. Customer to continue to monitor.
We serviced a
Whirlpool washer
Near Rochester, NY 14623
Cristian
Job Details: 07/17/2023
replace door switch
We serviced a
Whirlpool Refrgierator
Near Fairport, NY 14450
Chris
Job Details: 07/17/2023
Installed new cold control
We serviced a
Kenmore washer
Near Rochester, NY 14612
Cristian
Job Details: 07/17/2023
If customer calls back will recommend pulsator assembly with cap
We serviced a
Whirlpool washer
Near Irondequoit, NY 14617
Cristian
Job Details: 07/17/2023
Will recommend try touch pad assembly If display don?t work then definitely main pcb also #294.04
We serviced a
MAYTAG washer
Near Rochester, NY 14607
Derek
Job Details: 07/17/2023
Needs drain pump and belt. I replaced the drain pump and the belts. He pump was stripped out and not draining the water. The belts were worn,cracked and coming apart.
We serviced a
GE refrigerator
Near Rochester, NY 14617
JK
Job Details: 07/17/2023
Refrigerator will need the door gaskets and FF damper Assembly. 7-17-23: replaced ff damper tested all is working good, installed new door ff door gaskets instructed customer to leave closed as much as possible to allow to relax, installed new water filter purged system all is working good.
We serviced a
Frigidaire refrigerator
Near Penfield, NY 14526
Derek
Job Details: 07/17/2023
Needs a new auger it?s not turning to drop ice. I took the ice maker apart and replaced the auger. I tested it and it?s working now.
We serviced a
Kenmore refrigerator
Near Fairport, NY 14450
Tanner
Job Details: 07/17/2023
Complaint of noise. Noise from dual inlet valve. Customer has water turned off to IM for years. Turned IM off. Will no longer call for water. Inlet valve is NLA.
We serviced a
samsung washer
Near West Henrietta, NY 14586
Tina
Job Details: 07/17/2023
Washer needs a new gear case customer is not sure if he wants to get fixed or get a new washer. He will call back if he decides to get it fixed
We serviced a
GE Dishwasher
Near East Rochester, NY 14445
Tina
Job Details: 07/17/2023
Cleaner out drain pump and hoses because something was stuck and dishwasher is now draining. Customer is aware drain pump is discontinued and will just get new Neil this breaks and not the kit Ordering new spark igniter for cook top 7/17 installed new electrode on from right burner and it?s working without issues
We serviced a
samsung Refrgierator
Near Rochester, NY 14626
Cristian
Job Details: 07/17/2023
Compressor is running but no full frost inside freezer fridge would recommend to check seal system also smart hub display is freezing can?t diagnose on the smart hub . Told customer have to call her insurance company.
We serviced a
whirlpool Washer
Near Rochester, NY 14616
JK
Job Details: 07/17/2023
Lid switch bad replaced ran and tested all is working and draining good.
We serviced a
GE dishwasher
Near Rochester, NY 14613
Cristian
Job Details: 07/17/2023
Will recommend replacing pressure switch# Customer will give us a call if want to fix
We serviced a
Whirlpool refrigerator
Near Irondequoit, NY 14622
Tanner
Job Details: 07/17/2023
Complaint of unit leaking from top fridge. Customer already disassembled. Found injector is cracked, ice in fill tube. Need water fill kit and to test IM fill once installed. Installed new ice water injector. Tested unit and unit tested good.
We serviced a
frigidaire microwave
Near Fairport, NY 14450
Tanner
Job Details: 07/17/2023
Complaint of bearing noise during use and eventually electrical hum. Customer believes to be cooling fan not vent fan. Removed front cover. Ran unit and cooling fan is not spinning. Hand spun fan and it was stuck. Loosened fan. Ran unit and testing good. If issue returns quoted for fan.
We serviced a
LG Stove
Near Rochester, NY 14606
JK
Job Details: 07/17/2023
Igniter bad and will need to be replaced, replaced igniter ran and tested all is working good.
We serviced a
GE dishwasher
Near Victor, NY 14564
Chris
Job Details: 07/17/2023
While replacing drain kit saw there was a small amount of water on floor under dishwasher , was hoping it was just water supply line so I replaced and started cycle and observed water leaking from wash pump - removed new parts and left water and electric off to unit No repair at this time
We serviced a
GE dryer
Near Pittsford, NY 14534
Tina
Job Details: 07/17/2023
Vent came apart used tape and a new vent clamp and put it back together
We serviced a
Whirlpool Refrgierator
Near Irondequoit, NY 14609
Cristian
Job Details: 07/17/2023
Looks like she have a seal system issue stood about 20 min and didn?t get a full frost pattern will recommend seal system check (compressor)
We serviced a
Kenmore Washer
Near Penfield, NY 14526
Chris
Job Details: 07/17/2023
Door lock was intermittent, replaced new door lock assy and unable to get unit to fail and tests ok
We serviced a
Whirlpool refrigerator
Near Fairport, NY 14450
Derek
Job Details: 07/17/2023
Needs ice maker and water housing is broken so it?s not actuating. I replaced the ice maker and it?s working well. Customer knows it may take 12-24hrs for cubes. The water is working well now to.
We serviced a
Frigidaire refrigerator
Near Penfield, NY 14526
Chris
Job Details: 07/17/2023
Installed sound dampening kit on evaporator. This is a kit from Frigidaire to help muffle the sounds and may not completely resolve issue (unit 203) Replaced faulty evaporator fan motor in unit 501
We serviced a
MAYTAG dishwasher
Near Fairport, NY 14450
Tina
Job Details: 07/17/2023
Start button would not stop flashing, no error codes, tried to put in diagnostic and all lights would light up then nothing would happen, after about 10min it started to run a cycle like normal but light continued to flash. Dishwasher needs a new board but customer is going to get a new appliance
We serviced a
samsung refrigerator
Near Webster, NY 14580
Tanner
Job Details: 07/17/2023
Complaint of warm freezer. Measured 68 degrees in FZ and 59 in FF. Measured condenser coil at 81 degrees with compressor running indicating low charge. Sealed system failure.
We serviced a
Kenmore Refrigerator
Near Fairport, NY 14450
Tina
Job Details: 07/17/2023
Water line from fridge was leaking, trimmed line and added compression nut and sleeve and reconnected and it?s no longer leaking. Customer verified no leak
We serviced a
Whirlpool Dryer
Near Macedon, NY 14502
Derek
Job Details: 07/14/2023
Replaced the. Bad gas coils.
We serviced a
whirlpool refrigerator
Near Webster, NY 14580
Chris
Job Details: 07/14/2023
Replaced evap fan motor and checks ok
We serviced a
samsung Refrgierator
Near Penfield, NY 14526
Cristian
Job Details: 07/14/2023
Replace water pipe tested unit advice customer get water valve to home replace cause it?s causing weak pressure .
We serviced a
Samsung Dryer
Near Webster, NY 14580
Chris
Job Details: 07/14/2023
Replaced updated blower and unit checks ok
We serviced a
Samsung Washer
Near Rochester, NY 14626
Cristian
Job Details: 07/14/2023
Replace drain hose tested unit no leaks
We serviced a
LG Oven
Near Rochester, NY 14610
Cristian
Job Details: 07/14/2023
Replace igniter tested unit reached temp with no problem
We serviced a
GE Washer
Near Victor, NY 14564
Derek
Job Details: 07/14/2023
Washer is good dryer needs a new start knob and he belt switch. I replaced those parts and tested. The dryer is working great now.
We serviced a
lg dryer
Near Pittsford, NY 14534
Tina
Job Details: 07/14/2023
Board didn?t fix issue. Rechecked all sensors and everything is how it?s suppose to be. Customer is going to get new appliance
We serviced a
Amana washer
Near Penfield, NY 14526
Chris
Job Details: 07/14/2023
Needs at least main control as it has several burn marks and no power to pump but part is NLA so we are unable to repair
We serviced a
Whirlpool dishwasher
Near Pittsford, NY 14534
Cristian
Job Details: 07/14/2023
Wire was chewed up going to wash pump reattach wire unit is working now .
We serviced a
Whirlpool refrigerator
Near East Rochester, NY 14445
Chris
Job Details: 07/14/2023
Replaced defrost terminator and checks ok
We serviced a
amana Refrgierator
Near Webster, NY 14580
Chris
Job Details: 07/14/2023
Replaced cold control in freezer
We serviced a
Samsung refrigerator
Near Rochester, NY 14618
Tina
Job Details: 07/14/2023
Evap fan not working, ordered a new one to install 7/14 installed new evap cover with fan and temp sensor working without issues
We serviced a
MAYTAG washer
Near Pittsford, NY 14534
Tina
Job Details: 07/14/2023
Customer said washer was squeaking but when I got here and ran it there was no sound. Took off back to look at pulley and belt and they both look good but when moved by hand it does squeak a little. Neither parts are available anymore but customer said she will just keep using because the machine still works.
We serviced a
Kenmore Stove
Near Rochester, NY 14621
Cristian
Job Details: 07/14/2023
There?s nothing wrong with the unit I definitely do see a lot of cat hair on top of the stove that can definitely create a smell.
We serviced a
Kenmore washer
Near Fairport, NY 14450
Tina
Job Details: 07/14/2023
Washer is 15 years old needs a new transmission. Customer is going to get new appliance.
We serviced a
LG Washer
Near Fairport, NY 14450
Tina
Job Details: 07/14/2023
Customer only had me fix washer which needed a new drain pump. It was replaced and washer is working without issues. Customer and wife had to leave so babysitter sign for card
We serviced a
Kenmore refrigerator
Near Pittsford, NY 14534
Cristian
Job Details: 07/14/2023
Fridge fan was fill with ice causing error code defrost the ice now fan is working fine . Wait 24 hours for fridge to reach temp .
We serviced a
LG refrigerator
Near Webster, NY 14580
Chris
Job Details: 07/14/2023
Unit appears to have sealed system issues Recommend factory service M#Lsxs26366d/04 S#902mrcj01811
We serviced a
Kitchen aid dishwasher
Near Rochester, NY 14618
Chris
Job Details: 07/14/2023
Replaced sump assy and unit now has water pressure Checks ok
We serviced a
Samsung washer
Near Rochester, NY 14621
Cristian
Job Details: 07/14/2023
Replace door switch and drain pump tested unit drains and locks fine now
We serviced a
Whirlpool dryer
Near Fairport, NY 14450
Derek
Job Details: 07/14/2023
Removed the semi rigid venting and installed rigid duct. I removed one of the elbows it wasn?t necessary
We serviced a
LG oven
Near Rochester, NY 14618
Chris
Job Details: 07/14/2023
Replaced bake igniter and checks ok
We serviced a
Samsung Refrigerator
Near Rochester, NY 14618
Tina
Job Details: 07/13/2023
Dryer was squeaking so it was taken apart and cleaned and a new maintenance kit was installed then dryer vent cleaning was done. Refrigerator issue was the ice bucket auger which is being ordered and dropped off on Friday.
We serviced a
Whirlpool refrigerator
Near Ontario, NY 14519
Chris
Job Details: 07/13/2023
Top right section of freezer door was not sealing , customer has frig moved and doors taken off recently. Adjusted door and leveled as well as possible and freezer door appears to be sealing completely. Unit may be missing a couple screws / retainers for electrical wires at lower hinge from unit being moved. Unable to alter farther if unit continues to have trouble
We serviced a
MAYTAG washer
Near Rochester, NY 14612
Cristian
Job Details: 07/13/2023
If customer calls back will recommend gear case # Lobor $160 and part $280
We serviced a
GE refrigerator
Near Rochester, NY 14617
Cristian
Job Details: 07/13/2023
Will recommend seal system check asap with ge
We serviced a
MAYTAG Dryer
Near Brighton, NY 14620
Derek
Job Details: 07/13/2023
It had no ignition the igniter wasn?t turning on. I replaced the igniter and the flame sensor. Ran and tested the dryer it?s working good.
We serviced a
Whirlpool Refrgierator
Near Webster, NY 14580
Chris
Job Details: 07/13/2023
Installed new main board for no defrost issue and freezer led light module All appears ok Ice may take a full 24hours to start producing properly again
We serviced a
Samsung Dryer vent
Near Fairport, NY 14450
Tina
Job Details: 07/13/2023
Dryer vent cleaning, vent had 2 90? turned in it and the brush would not go thru after multiple attempts I ended up putting on semi-rigid venting with clamps and venting tape and was able to clean entire vent withou any further issues.
We serviced a
Kitchen aid oven
Near Rochester, NY 14618
Derek
Job Details: 07/13/2023
Needs a new door lock and the oven isn?t pre heating properly.
We serviced a
samsung Refrgierator
Near Rochester, NY 14618
Cristian
Job Details: 07/13/2023
Replace temp sensor and drain kit tested unit no error codes wait 24 hours for unit to reach to temp .
We serviced a
Frigidaire Oven
Near Fairport, NY 14450
Tina
Job Details: 07/13/2023
Started oven and it shuts off and turns back on after a random period of time. Took out wall oven and tested all components which are good but the lower blower assy is not running and it?s super hot so a new be is being ordered. 7/13 lower fan installed and working but oven still powers off. Going to order new board.
We serviced a
MAYTAG Dryer
Near Irondequoit, NY 14609
Cristian
Job Details: 07/13/2023
07/13/2023 08:39 am by Cristian Ayala Towel was stuck inside motor removed towel and unit is working fine now
We serviced a
Whirlpool Refrgierator
Near Webster, NY 14580
Chris
Job Details: 07/13/2023
Pulled unit and vacuumed behind unit and taped water line to frig at customer request on fridge Replaced pulley, bearing and belt on dryer and tests ok
We serviced a
Samsung Washer
Near Rochester, NY 14626
Cristian
Job Details: 07/13/2023
Cleaned out dryer and added a rigid vent 2 foot reattach vent line to home everything working good now . Washer will need to come back and replace drain hose # Customer paid in full
We serviced a
Whirlpool dishwasher
Near Rochester, NY 14618
Derek
Job Details: 07/13/2023
Replaced the drain line extension it had a split in it.
We serviced a
Samsung Dryer
Near Rochester, NY 14617
Cristian
Job Details: 07/13/2023
Will need new motor
We serviced a
Samsung oven
Near Pittsford, NY 14534
Tina
Job Details: 07/13/2023
New igniter was needed and burners needed to be cleaned. Customer decided to get new appliance
We serviced a
GE refrigerator
Near Fairport, NY 14450
Derek
Job Details: 07/13/2023
Evaporator fan for the fridge section isn?t working. Also I cannot get the deli fan to work. There is a bunch of ice built up in the deli section. The evap fan was almost completely seized up. The whole back of the deli draw and evap cover was iced over so I steamed it out. It?s draining properly now.
We serviced a
Kenmore refrigerator
Near Rochester, NY 14625
Chris
Job Details: 07/13/2023
Whirlpool built unit , appears to have sealed system issues no repair to be made
We serviced a
Admiral Dryer
Near Fairport, NY 14450
Derek
Job Details: 07/13/2023
Found the dryer was pushed up against the wall. The hose was pinched off and the tco was blown from over heating.
We serviced a
Samsung oven
Near Fairport, NY 14450
Tina
Job Details: 07/13/2023
Bake and broil igniter were both broken and not giving off the amps it?s need so they were replaced and they are working without issues.
We serviced a
Frigidaire oven
Near Penfield, NY 14526
Derek
Job Details: 07/13/2023
Replaced the bake igniter.
We serviced a
Whirlpool dishwasher
Near Hilton, NY 14468
Cristian
Job Details: 07/12/2023
Replace inlet valve #tested unit no leaks
We serviced a
ge Refrgierator
Near Churchville, NY 14428
Cristian
Job Details: 07/12/2023
compressors making a buzzing sound when is trying to start but it?s not fully starting could be the starter relay or compressor. check also for software update
We serviced a
Samsung refrigerator
Near Victor, NY 14564
Derek
Job Details: 07/12/2023
Twin cooling system. The evap fan was frozen up along with the top half of the evaporator. I changed out the entire panel it?s all one piece. Ran and tested it seems to be working good. I steamed the out out as well.
We serviced a
Kitchen aid refrigerator
Near Webster, NY 14580
Chris
Job Details: 07/12/2023
Needs control kit estimate approx 430 plus tax and shipping due No repair at this time Recommend customer dump ice bucket incase unit defrosts and leaks
We serviced a
Whirlpool dryer
Near Rochester, NY 14607
Cristian
Job Details: 07/12/2023
Customers getting a really bad rotten smell almost like if a dead animal in the vet line it is running a little high I did it recommended new vent line and a new outside cover for vent he might give us a call told him I can do It if he has a ladder. Labor $165 I cleaned out dryer today .
We serviced a
Whirlpool washer
Near Penfield, NY 14526
Derek
Job Details: 07/12/2023
Needs new lid assy it?s cracked in the corner. The lid is replaced for a new one. I tested it to make sure the lock was working correctly. It all seems to be working well.
We serviced a
MAYTAG refrigerator
Near Rochester, NY 14618
Tina
Job Details: 07/12/2023
Fridge is in the garage, plugged it back in and compressor was not even turning on but all the fans worked. I unhooked relay to test winding on compressor and they were reading 65 ohms at 2 of them and 3 ohms at the other. Compressor is bad and customer is going to get a new appliance.
We serviced a
Whirlpool dishwasher
Near Pittsford, NY 14534
Tanner
Job Details: 07/12/2023
Complaint of leak. Started wash and unit immediately leaks all water out from under unit. Signs of mice under unit. Unit leaking directly where motor connects to sump. Needs motor sump assembly. Customer advised due to mice condition additional leaks may exist that cannot be diagnosed until unit is circulating water.
We serviced a
LG oven
Near Churchville, NY 14428
Cristian
Job Details: 07/12/2023
Burn wire on the power board causing no heat in top of the oven I rewired and added new fitting reached to 400 with no problem now if customer calls back will recommend power board #200.88 $ told customer cost on parts all ready and labor will be half price . 55$
We serviced a
GE oven
Near Rochester, NY 14623
Tina
Job Details: 07/12/2023
Broil igniter didn?t work, tested it and it was bad a new one was installed and it?s working without issues
We serviced a
Coin op Washer
Near Honeoye Falls, NY 14472
Cristian
Job Details: 07/12/2023
Water valve was shut off causing a delay on the washer causing it not to drain Stood for a full cycle unit works fine and drains fine.
We serviced a
samsung Refrgierator
Near Fairport, NY 14450
Chris
Job Details: 07/12/2023
Ff evap fan frozen and stalled out Cleared fan out if problem returns needs fan cover , sensor and recommend main board as it may not be sending fan signal
We serviced a
Whirlpool Refrgierator
Near Pittsford, NY 14534
Tina
Job Details: 07/12/2023
Customer defrosted freezer himself and d learned drain and ordered ice maker from Rochester appliance and is going to install it. He will call if here are any further issues
We serviced a
maytag dryer
Near Pittsford, NY 14534
Tina
Job Details: 07/12/2023
Dryer works intermittently, when it running it some times shuts off after about 15 min then they need to wait about 30min to start again. Voltage is good, dryer hearts board is good. Motor needs to be replaced and a new maintenance kit. Customer are going to use this until it dies then get a new one
We serviced a
Frigidaire refrigerator
Near Canandaigua, NY 14424
Derek
Job Details: 07/12/2023
The evaporator was all iced up. I steamed it and got all the ice out. I tested the heater it has continuity and was at 28.9 ohms. The door needs a flapper mullion it?s broken. I replaced the defrost thermostat it tested out of spec.
We serviced a
Bosch dishwasher
Near Penfield, NY 14526
Chris
Job Details: 07/12/2023
Lower rubber door reveal is cracked and ripping has zero effect on unit performance or leak issues / strictly cosmetic No repair at this time Est approx 112.00 plus tax and shipping would be due
We serviced a
Maytag Washer
Near Rochester, NY 14609
Cristian
Job Details: 07/12/2023
Replace door switch# tested unit working good now
We serviced a
Frigidaire washer
Near Fairport, NY 14450
Chris
Job Details: 07/12/2023
Replaced door lock assy
We serviced a
Kenmore refrigerator
Near Pittsford, NY 14534
Tina
Job Details: 07/12/2023
Ice maker broken, they are going to get a counter top one
We serviced a
whirlpool washer
Near Rochester, NY 14612
Tanner
Job Details: 07/12/2023
Complaint of no spin. Following errors: F0E5 off balance. When unit hit spin in diagnostics drive shaft heard slipping on drive hub. Removed drive hub and inspected splines on Gearcase and they are corroded. Needs new Gearcase.
We serviced a
whirlpool washer
Near Irondequoit, NY 14622
Tanner
Job Details: 07/12/2023
Complaint of no spin nor drain. Unit full of water on arrival. Attempted spin cycle and no response. Jumped door switch. Unit spins and drains without issue. Remove jumper wire. Unit continues to work. Tested door switch several times and could not reproduce failure. Quoted for door switch if issue persists.
We serviced a
Whirlpool Refrgierator
Near Pittsford, NY 14534
Tanner
Job Details: 07/12/2023
Customer installed new optics and still no ice. Status LED indicates an optics error. Receiver flapper door is not center. Corrected flapper door. Optics status now indicating no errors and ice harvest. IM is heard churning but nothing is happening. Faulty Ice motor. Replaced IM. Closed door switch and optics flap. IM begins harvest and fills with water. Customer advised 24 hours before IM produces ice at standard frequency.
We serviced a
samsung refrigerator
Near Fairport, NY 14450
Chris
Job Details: 07/12/2023
Replaced compressor start device as compressor was not starting , unit now starts and is cooling may take up to 24 hours to reach set temperature Mail receipt as customer does not have email Randy Norton 12 swan tr Fairport ny 14450
We serviced a
Samsung washer
Near Rochester, NY 14624
Cristian
Job Details: 07/12/2023
Customer will need inner tub and outer tub we don?t fix this issue new unit advice
We serviced a
MAYTAG refrigerator
Near Rochester, NY 14612
Tanner
Job Details: 07/12/2023
Complaint of warm temps. Measured 60 degrees in FF section and 28 in FZ. Ice build up present on Evap cover. Measured 30 ohms through defrost element. Measured no continuity through bi metal. Open bi metal causing defrost error. Confirmed when forcing defrost 120VAC goes to defrost circuit. Defrosted evaporator. Replaced bi metal. Customer advised wait 24 hours before normal use.
We serviced a
Frigidaire oven
Near Pittsford, NY 14534
Cristian
Job Details: 07/11/2023
Installed dbl wall oven, tested upper and lower oven and both are working without issues
We serviced a
GE refrigerator
Near Rochester, NY 14618
Chris
Job Details: 07/11/2023
Advised on icemaker off switch location And cleared ice build up
We serviced a
GE Dishwasher
Near Rochester, NY 14604
Cristian
Job Details: 07/11/2023
Door was not closing correctly causing unit to leak on the right side of door I pulled unit out little more so door and be even and close correctly tested unit no leaks found .