We serviced a
Samsung Range
Near Rochester, NY 14624
Jose D
Job Details:
01/09/2024
No heat on site. The igniter is receiving the correct voltage, but is not turning on. The igniter is faulty and will need to be replaced. I replaced the igniter, ran and tested, the oven now has heat and is working properly.
We serviced a
Kenmore Dishwasher
Near Rochester, NY 14609
Jose R
Job Details:
01/09/2024
Customer complaint was that the unit was leaking down into the basement when diagnosing unit viewed the leak was coming from the motor customer will be exploring there options and if wanting to go along with the repair that is the part that is needed
We serviced a
ge dishwasher
Near Canandaigua, NY 14424
Jose R
Job Details:
01/09/2024
Customer complaint was that the unit would not power on went ahead and did a soft reset unplugged everything and plugged it back and could not get the display to turn on to the the software update and was getting power to ui but still not turning on if customer wants to go along with repair would recommend user interface
We serviced a
oven ge
Near Rochester, NY 14610
Jose R
Job Details:
01/09/2024
Customer complaint was that the unit was not working when diagnosing unit seen that the board was not providing the 120 to send out to the igniter went ahead and replaced board now unit is sending the proper voltage and got the igniter to turn on and working with in specs if unit keeps on acting up only thing left would be wire harness which is unavailable complete
We serviced a
Hot point refrigerator
Near Rochester, NY 14610
Cristian
Job Details:
01/09/2024
Would need a drain plug cleaning customer denied the repair they will get new unit .
We serviced a
Jenn Air Oven
Near Rochester, NY 14617
Cristian
Job Details:
01/09/2024
Calibrated unit 30 higher unit should work properly now
We serviced a
LG oven
Near Fairport, NY 14450
Tanner
Job Details:
01/09/2024
Oven- complaint of electrical burn and no bake. Found burnt up harness and bake relay. Not enough slack in harness to repair harness. Needs new PCB and harness. Quoted for repair. Customer researching replacement costs.
Dishwasher- Complaint of odor when starting cycle. Drain lines are filled with debris. Recommended new drain lines. Installed new drain lines. Tested unit and unit tested good.
We serviced a
maytag dryer
Near Fairport, NY 14450
Tina
Job Details:
01/09/2024
Dryer was tripping breaker after about 5 min f running, I took back off and tested all the components and they were all good. I checked heating sled to see if a coil was grounded and none were. I then checked power going o appliance which was 240. The venting was clean but there was a lot of it and it was pushed together so i removed venting and ran dryer and it went over 10min without tripping breaker. I shortened venting then installed a maintenance kit and vacuumed out dryer. Drying is running without tripping break and is no longer squeaking.
We serviced a
GE Waher
Near Rochester, NY 14620
Tina
Job Details:
01/09/2024
Washer needs a new drive pulley, belt and shaft and tube assembly. Customer is going to get a new washer.
We serviced a
lg Washer
Near Webster, NY 14580
Chris
Job Details:
01/09/2024
Replaced drive coupling and repaired safety device back to oem specs
Unit checks ok
We serviced a
Maytag Dryer
Near Fairport, NY 14450
Tina
Job Details:
01/09/2024
Dryer was running even with door open and light was out. Door switch was broken, a new one was installed along with a maintenance kit. Dryer. Oe shits off when opened and light comes on.
We serviced a
samsung dryer
Near Brighton, NY 14610
Tanner
Job Details:
01/09/2024
complaint of no heat confirmed 240v power supply found open element replaced element test unit and unit tested good
We serviced a
ge washer
Near Fairport, NY 14450
Tina
Job Details:
01/09/2024
Washer was not spinning out, went into smart hq and it went into spin there so. Checked pressure port and used a drill bit to clean that out on side of tub then ran a quick was and it went into spin and completed all cycles without issues.
We serviced a
Kenmore Dryer
Near Irondequoit, NY 14609
Tanner
Job Details:
01/09/2024
Complaint of odor of gas even when dryer not in use. Vent tested unit and unit tested good. Turned gas on. Faint smell of gas when removing lower cover. Ran unit. Burn cone sufficient. Let unit rest and left unit. Returned after a few minutes and odor more prevalent. Sprayed all gas joints with soap water mix. Could not determine exact location of gas leak other than it is internal to dryer. Customer advised due to low pressure of leak it is difficult to narrow to q component. Cost of burner assembly exceeds replacement costs. Customer advised to replace unit and have professional installation.
We serviced a
Bosch Dishwasher
Near Irondequoit, NY 14617
Cristian
Job Details:
01/09/2024
Recommended him to get the garbage disposal all cleaned out because soon as the dishwasher does drain the garbage disposal starts filling up high also if customer does call back with same problem after disposal all cleaned out will recommend drain pump.
We serviced a
kitchen aidf refrigerator
Near Webster, NY 14580
Chris
Job Details:
01/09/2024
Needs inlet valve no repair at this time
Approx 275 plus tax would be due
We serviced a
LG Oven
Near Rochester, NY 14625
Jose R
Job Details:
01/09/2024
Customer complaint was that the oven was not working when diagnosing unit viewed that it was getting the 120 voltage to igniter but not providing any amps went ahead and replaced igniter now unit is operating with in specs complete
We serviced a
Asko Front load washer
Near Rochester, NY 14618
JK
Job Details:
01/09/2024
Door seal looks as it is not sealing fully and recommend replacement of door seal will have to order direct from asko.
01-09-24: Replaced door seal ran and tested for leaks all is leak free and running good.
We serviced a
Whirlpool Dryer
Near Pittsford, NY 14534
Jose D
Job Details:
01/09/2024
Replaced the main board. Ran and tested, the dryer now goes into a cycle and works properly.
We serviced a
Bosch Dishwasher
Near Webster, NY 14580
Chris
Job Details:
01/09/2024
Replaced inlet valve and tests ok
Left old part with customer
We serviced a
whirlpool dryer
Near Rochester, NY 14607
Tanner
Job Details:
01/09/2024
Complaint of coin slot not sliding and coin box stuck. Coin box jammed with quarters. Forced out coin box. Coin slot is jamming even once onstruction removed. Meter can damaged during removal of coin box. Recommend customer replace.
We serviced a
GE Dryer
Near Farmington, NY 14425
Derek
Job Details:
01/08/2024
Needs a new dryer motor going to be 500 for repair. I tested all the sensors, the start switch the door switch and everything checked out. The dryer started when I had the drum out. I put it back together and the dryer basket won?t spin under a load.
We serviced a
Kenmore Dryer
Near Rochester, NY 14622
Jose D
Job Details:
01/08/2024
Screatching noise on site. The idler was seized up, therefore making the noise. Used the maintenance kit to fix the issue, ran and tested, the dryer no longer makes the noise.
We serviced a
samsung dryer vent
Near Webster, NY 14580
Chris
Job Details:
01/08/2024
Cleaned dryer vent from exterior fixture and shortened length that was coiled behind unit
We serviced a
Maytag Dryer
Near Webster, NY 14580
Chris
Job Details:
01/08/2024
Replaced idler assembly and checks ok
We serviced a
lg dryer
Near Rochester, NY 14607
Cristian
Job Details:
01/08/2024
Replace belt tested unit working normal now
We serviced a
GE washer
Near Fairport, NY 14450
Jose R
Job Details:
01/08/2024
Customer complaint was that the unit was not agitating when diagnosing unit viewed that the coupler was all worn out went ahead and replaced coupler now unit is operating with in specs complete
We serviced a
maytag washer
Near Rochester, NY 14612
Jose D
Job Details:
01/08/2024
Washer is Not draining on site. The drain pump had a nail jamming it up. I removed the nail, ran and tested, the washer now drains properly.
We serviced a
ge dryer
Near Pittsford, NY 14534
Jose R
Job Details:
01/08/2024
Customer complaint was that the unit was making a loud noise when diagnosing unit viewed that there was damage to the frame and drum looked out of spec went ahead and took u it apart and re adjusted drum Joe unit seems to be operating with in specs complete
We serviced a
samsung Dryer
Near Rochester, NY 14606
Tina
Job Details:
01/08/2024
Dryer is not squeaking anymore, ran it for about 15 min with nothing in it then got towels and a blanket out of my van to add some weight and there is still no squeaking. I am going to put part number in notes in case it starts again of what we will most likely need if we have to come back so we?re prepared.
We serviced a
Kenmore Microwave
Near Penfield, NY 14526
Jose R
Job Details:
01/08/2024
Customer complaint was that the unit would not heat up when taking it down and opening the unit seen that the transformer and the magnetron was burnt out customer will be exploring there options on a brand new unit
We serviced a
ge oven
Near Rochester, NY 14613
Jose R
Job Details:
01/08/2024
Replace valve
We serviced a
Bosch Dishwasher
Near Rochester, NY 14625
Chris
Job Details:
01/08/2024
Removed glass and replaced damaged drain pump
We serviced a
LG Oven
Near Rochester, NY 14617
Cristian
Job Details:
01/08/2024
Replace igniter tested unit heating fine now
We serviced a
maytag dishwasher
Near Rochester, NY 14610
Cristian
Job Details:
01/08/2024
Will recommend new motor parts not available
We serviced a
Kenmore Refrigerator
Near Victor, NY 14564
Derek
Job Details:
01/08/2024
Lg built kenmore compressor is running and is super hot.
We serviced a
frigidaire Oven
Near Macedon, NY 14502
Tina
Job Details:
01/08/2024
Bake element is not working, it?s getting 240 when turned on but there is no continuity. A new one is being ordered.
1/8 installed new bake element and it?s heating without issues.
We serviced a
whirlpool dryer
Near Webster, NY 14580
Chris
Job Details:
01/08/2024
Clothing got snagged causing belt to smoke off - replaced belt and all appears ok
We serviced a
Samsung Microwave
Near Rochester, NY 14620
Cristian
Job Details:
01/08/2024
Will recommend Thermostat #DE96-00912D Mag#OM75P-21-ESGN
We serviced a
ge dryer
Near East Rochester, NY 14445
Jose R
Job Details:
01/08/2024
Customer complaint was that the dryer was making a clicking noise and not rotating when diagnosing unit viewed that customer had a bad belt went ahead and replaced belt now u it is operating with in specs complete
We serviced a
Maytag Dishwasher
Near Webster, NY 14580
Chris
Job Details:
01/08/2024
Element tests ok and comes on in service mode - reset control if problem returns recommend control estimate approx 335 plus tax would be due no repair at this time
We serviced a
samsung Dryer
Near Rochester, NY 14623
JK
Job Details:
01/08/2024
Heating element burnt into replaced, vacuumed inside all is clean and running and heating good.
We serviced a
ge washer
Near Pittsford, NY 14534
Tina
Job Details:
01/08/2024
Washer won?t spin, put in diagnostic mode and tested all components and the motor is bad. This is an older machine so customer is going to get a new appliance
We serviced a
whirlpool washer
Near Fairport, NY 14450
Cristian
Job Details:
01/08/2024
Reset unit and now powers on did notice on diagnostic mode the inner tub was wobbling the hub was bad replace the hub now unit working and spinning normal.
We serviced a
Kithched Aid Dishwasher
Near Rochester, NY 14623
Cristian
Job Details:
01/08/2024
There?s a crack inside frame casing leak picture updated I added some epoxy and told customer this a a try but not guaranty this will work they will need a new unit .
We serviced a
Whirlpool wahser
Near Webster, NY 14580
Chris
Job Details:
01/08/2024
Installed new tub seal and bearing kit - all checks ok - give approx 5-6 hours before use to allow sealant to set and we also recommend running a rinse cycle before using washer
We serviced a
Samsung Dryer
Near Rochester, NY 14612
Jose D
Job Details:
01/08/2024
No heat on site. The dryer thermal cut off fuse did not pass the continuity test. The dryer will need a new thermal fuse. The idler and belt are also damaged. The dryer will need a maintenance kit. Replaced the thermal cut off fuse, and the maintenance kit. Ran and tested, the dryer now has heat and is working properly.
We serviced a
ge refrigerator
Near Pittsford, NY 14534
Tina
Job Details:
01/08/2024
I unhooked water line going to fridge and the water pressure is super slow and that?s what causing the slow water flow from the fridge. I looked in the basement for the stainless braided line and saddle valve but was unable to locate it. Half the basement is finished with a drywall ceiling. I put my flashlight down the hole in the kitchen where the water line is and turned all the lights off in the basement and was unable to see my light coming through anywhere. Let customer know it has to be above the part of the basement ceiling that?s finished and I'm not able to do anything to adjust pressure and told them to talk to their contractor and call AP plumbing.
We serviced a
GE Washer
Near Fairport, NY 14450
JK
Job Details:
01/08/2024
Drain pump cracked along with rust holes in main tub all parts are NLA unit will have to be replaced.
We serviced a
Kemore Stove
Near Fairport, NY 14450
Cristian
Job Details:
01/08/2024
Replace heating element tested unit heating normal now customer paid in full last service call.
We serviced a
bosch dishwasher
Near Victor, NY 14564
Derek
Job Details:
01/08/2024
I found no abnormal noises. I ran it for a good 20 min with no issues.
We serviced a
Whirlpool Dryer
Near Rochester, NY 14612
Jose D
Job Details:
01/08/2024
No power on site. The main board is burnt out, with damage to the wire harness. The dryer will need a new main board, and a new wire harness. Customer will weigh there options.
We serviced a
KENMORE OVEN
Near Fairport, NY 14450
Tina
Job Details:
01/08/2024
Took parts of old glass assembly off and vacuumed out all the broken pieces and installed new outer glass on oven.
We serviced a
LG Dishwasher
Near Victor, NY 14564
Derek
Job Details:
01/08/2024
I cleaned out the filter it was slimy. I couldn?t get the unit to leak. Customer states someone fell on the dishwasher door. It has a dent but it seems to open and close properly. If it leaks again I?m going to suggest replacing the door gasket and the bottom door sweep/ hinge brace. Repair would be $215
4810DD1001A Bracket sweep
3920DD3005A Door gasket
We serviced a
Maytag washer
Near Rochester, NY 14612
Cristian
Job Details:
01/05/2024
Replace hub and calibrated unit working normal now
We serviced a
LG Washer
Near Hilton, NY 14468
JK
Job Details:
01/05/2024
Heater thermistor is blown and heating element will need to be changed, door boot drain clamps put into wrong position and rubbed a hole into door boot both parts will need to be replaced.
We serviced a
Samsung Dishwasher
Near Brockport, NY 14420
JK
Job Details:
01/05/2024
Dishwasher L2 wire grounded out to frame and shorted through motor recommend replacing dishwasher due to age and cost of repair.
We serviced a
Kitchenaid Dishwasher
Near Williamson, NY 14589
Chris
Job Details:
01/05/2024
Replaced inlet valve and unable to locate any other leaks - keypad may be having issues as well and not starting or canceling cycle intermittently, can repair but would need new keypad and panel. Left old inlet valve with customer
We serviced a
Frigidaire Refrigerator
Near Spencerport, NY 14559
JK
Job Details:
01/05/2024
Icemaker fan burnt out and will need to be replaced.
Call linda: 585-739-5971
Can't do until Friday due to a funeral.
01-05-24: Replaced icemaker box fan ran through test mode and all is filling and running good.
We serviced a
Maytag Oven
Near Hilton, NY 14468
JK
Job Details:
01/05/2024
Bake element bad replaced tested all and all is running good.
We serviced a
frigidaire Stove
Near Webster, NY 14580
Derek
Job Details:
01/05/2024
I replaced the door switch for the oven. Now the light shuts off. Replaced the infinity switch for he left side double burner.
We serviced a
frigidaire refrigerator
Near Farmington, NY 14425
Derek
Job Details:
01/05/2024
Evap fan not coming on. Frost all over the opening for the damp we for the fridge. No air flow to the fridge. Replaced the evap fan and it fired right up. It should be nice and cold in the next 12hrs
We serviced a
Whirlpool Dryer
Near Rochester, NY 14607
Jose D
Job Details:
01/05/2024
Door switch is damaged. The door switch will need to be replaced. Replaced the dryer door switch, ran and tested. The dryer now starts and works properly.
The washer also has a faulty lid switch, it will need to be replaced. Replaced the washer lid switch, the washer now goes into a spin mode and and drains.
We serviced a
GE Refrigerator
Near Pittsford, NY 14534
Cristian
Job Details:
01/05/2024
I was getting 120ac volts to the compressor but compressor is not turning on I replaced it with a new starter relay and the starter relay got bad again this is a bad compressor.
We serviced a
Frigidaire STOVE
Near Brighton, NY 14620
Jose R
Job Details:
01/05/2024
Need to come back and install ignition switch
We serviced a
Kenmore Fridge
Near Fairport, NY 14450
Jose R
Job Details:
01/05/2024
Went ahead and replaced fan motor now unit is operating with In Specs
We serviced a
GE Refrigerator
Near Pittsford, NY 14534
Tina
Job Details:
01/05/2024
There is a crack in the plastic reservoir for the water line. A new one is being ordered
1/5 Replaced water reservoir and the line in the fridge was frozen so I cleared that out and water is working without issues.
We serviced a
Kenmore Stove
Near Fairport, NY 14450
Cristian
Job Details:
01/05/2024
Will need to come back replace broil element customer paid full first visit
We serviced a
LG Washer
Near Pittsford, NY 14534
Jose D
Job Details:
01/05/2024
Washing machine has a bearing issue. The washer sounds like it's grinding rocks in a spin mode. Too expensive to repair.
We serviced a
Maytag refrigerator
Near Pittsford, NY 14534
Derek
Job Details:
01/05/2024
It needs a new ice maker it has power going to it, but none of the functions are working. Wpw10300024 About$365 to repair she?s going to discuss with husband. Also she?s going to need door gaskets at some point.
We serviced a
Whirlpool Dryer
Near Ontario, NY 14519
Chris
Job Details:
01/05/2024
Replaced timer and dryer functions properly
We serviced a
whirlpool washer
Near Rochester, NY 14618
Jose R
Job Details:
01/05/2024
Went ahead and replaced door switch now unit is operating with in specs complete
We serviced a
Whirlpool Washer
Near Webster, NY 14580
Chris
Job Details:
01/05/2024
Replaced driveshaft and bearing kit - unit tests ok.
Adhesive needs 6 hours to set before use - also recommend a clean/or rinse cycle be done prior to washing clothes to clear out any sediment that may have been stirred up during repair
We serviced a
Frigidaire Dishwasher
Near Rochester, NY 14612
Jose R
Job Details:
01/05/2024
Customer complaint was that the unit was making a noise when opening and closing the door when diagnosing unit viewed that the drain line was hitting the spring when opening and closing the door went ahead and zip tied the drain line away from spring now unit operating with in specs
We serviced a
Maytag Washer
Near Rochester, NY 14618
Jose R
Job Details:
01/05/2024
Customer complaint was that the unit would not spin properly when diagnosing u it vowed that customer had a bad hub and a bad actuator went ahead and replaced hub and actuator and calibrated the unit now unit is operating with in specs complete
We serviced a
whirlpool refrigerator
Near Webster, NY 14580
Chris
Job Details:
01/05/2024
Replaced icemaker under warranty
We serviced a
Kenmore Dryer
Near Irondequoit, NY 14622
Jose D
Job Details:
01/05/2024
No heat on site. The thermal fuse failed the continuity test. Replaced the thermal fuse, ran and tested, the dryer now has heat and is running properly.
We serviced a
Whirlpool dryer
Near Ontario, NY 14519
Chris
Job Details:
01/05/2024
Replaced exhaust tstat set and repaired small section of flex venting
Unit now checks ok
We serviced a
Samsung Dryer
Near Rochester, NY 14609
Jose D
Job Details:
01/05/2024
No heat on site. Replaced the heating element, ran and tested, the dryer now has good heat.
We serviced a
lg Washer
Near Rochester, NY 14620
Cristian
Job Details:
01/05/2024
Washer- motor is bad customer gettin new unit
Dryer short run vent clean .
We serviced a
whirlpool Garbage disposal
Near Penfield, NY 14526
Tina
Job Details:
01/05/2024
Water line going to faucet is leaking. He is calling AP plumbing to have them come out and look at it.
We serviced a
Samsung Dishwasher
Near Fairport, NY 14450
Derek
Job Details:
01/05/2024
The dishwasher spray arm was installed correctly and the water wall arm is moving back and forth.
We serviced a
MAYTAG wASHER
Near Fairport, NY 14450
Tina
Job Details:
01/05/2024
Ran a wash cycle on small load then large and it went through all cycles without any issues. Let Ustomer know she has 90days if it happens again.
We serviced a
Whirlpool Ice maker
Near Webster, NY 14580
Chris
Job Details:
01/05/2024
Replaced inlet valve and icemaker manually cycles and now fills with water - customer will have to monitor automatic icemaker function as unit ran dry for extended period of time .
We serviced a
Kitchen Aid Dishwasher
Near Rochester, NY 14617
Cristian
Job Details:
01/05/2024
Will recommend sump assembly
We serviced a
Whirlpool Dryer
Near Fairport, NY 14450
Tina
Job Details:
01/05/2024
Dryer belt broke, a new maintenance kit was installed along with the inside and back/blower housing cleaned out. A new dryer vent was also installed.
We serviced a
Ge Dryer
Near Rochester, NY 14611
Jose D
Job Details:
01/04/2024
The front glide bearings were damaged due to a screw being lodge near it. The plastic that holds the bearing was damaged and will need to be replaced. I replaced the front bearing assembly, ran and tested, the dryer no longer makes a noise and is working properly.
We serviced a
Whirlpool Dishwasher
Near Rochester, NY 14625
Chris
Job Details:
01/04/2024
Found some debris in drain pump and pump does have water inside windings - recommend sump and drain pump pump held on by zip tie may have been damaged durning delivery/ install ?also drain is not installed per install manual may need plumber to correct drain setup
Cost exceeds value of unit no repair at this time
We serviced a
Whirlpool Refrigerator
Near Rochester, NY 14626
JK
Job Details:
01/04/2024
Refrigerator defrost drain clogged with ice and debri cleared all and all is draining good.
We serviced a
maytag refrigerator
Near Fairport, NY 14450
Derek
Job Details:
01/04/2024
Needs a new main board and thermostat. Frosted up evap coils. Main board is letting the freezer over freeze. I defrosted the freezer a little. Customer is going to defrost manually. See if it runs afterwards. They may buy a new fridge it?s $525 to repair a 13 yr old fridge.
We serviced a
Samsung washer
Near Rochester, NY 14623
Jose D
Job Details:
01/04/2024
Washer is draining on site. Informed the customer that the drain pump can have intermittent issues when it's on its way out, but I was not able to see the issue one site.
We serviced a
Whirlpool Dryer
Near Rochester, NY 14608
Cristian
Job Details:
01/04/2024
Replace cut of switch #tested unit working and heating normal
We serviced a
LG Washer
Near East Rochester, NY 14445
Tina
Job Details:
01/04/2024
Drain pump works just is super loud, bearing are going and drums shakes when spinning. Basket is rough around the edges and wearing on gasket. Washer is from 2007 so customer is going to get a new appliance
We serviced a
Whirlpool Oven
Near Macedon, NY 14502
Derek
Job Details:
01/04/2024
4of the 5 electrodes are cracked so we?re going to change them all out. Needs the left door hinge on the upper oven,
We serviced a
Maytag Dryer
Near Pittsford, NY 14534
Jose D
Job Details:
01/04/2024
Squeaking noise on site. The dryer supporter wheel was in bad shape, and the cause of the noise. Fixed the issue with the maintenance kit. Ran and tested, the dryer no longer makes the noise and is running good. Cleaned within the dryer, and the venting is good.
We serviced a
Samsung Dryer
Near Rochester, NY 14624
JK
Job Details:
01/04/2024
Dryer blower wheel had lent and dryer sheet clogging it and causing the vibration, cleaned all checked vent and vent is clear ran and tested all and all is vibration free and running good.
We serviced a
Whirlpool Range
Near Brighton, NY 14620
Jose R
Job Details:
01/04/2024
Customer complaint was that the unit was seeping out a gas smell when diagnosing unit viewed it was only providing the max 2.5 amps went ahead and replaced igniter now unit is operating with in specs complete
We serviced a
Maytag Dishwasher
Near Webster, NY 14580
Chris
Job Details:
01/04/2024
Replaced wash pump assy and unit checks ok
We serviced a
LG Washer
Near Victor, NY 14564
Derek
Job Details:
01/04/2024
Replaced the drain pump the impeller was very loose and grinding on the housing. Replaced the pump and tested it?s working good.
We serviced a
Samsung Washer
Near Rochester, NY 14618
Jose R
Job Details:
01/04/2024
Customer complaint was that the gasket and ring was not in tact went ahead and adjusted the gasket and place ring back on properly now unit is operating with in specs after running the diagnostic complete