We serviced a
Maytag washer
Near Webster, New York 14580
Chris
Job Details:
05/15/2025
Replaced worn cam/ clutch kit and belt - unit now spins good. Advised issue may have been a result of overloading
We serviced a
Whirlpool dishwasher
Near Fairport, New York 14450
Jose R
Job Details:
05/15/2025
Cx would need lower spray arm to be replaced and lower door seal went ahead and installed hood vent
We serviced a
kenmore refrigerator
Near Spencerport, New York 14559
Cristian
Job Details:
05/15/2025
Seal system issue will recommend to get the compressor checked
We serviced a
Samsung dryer
Near Webster, New York 14580
Chris
Job Details:
05/15/2025
Replaced belt and pulley - unit checks ok
We serviced a
whirlpool washer
Near Webster, New York 14580
Chris
Job Details:
05/15/2025
Replaced drain pump and u it now appears operational and checks ok
We serviced a
Whirlpool Washer
Near Fairport, New York 14450
Tina
Job Details:
05/15/2025
Upon arrival, Washer was already disassembled in living room with all components on counter. Unit needs to be in working condition to properly diagnose. ~34 years old, customer will reassemble and will contact company if additional service is needed. Cleaned out dryer venting.
We serviced a
kenmore washer
Near Rochester, New York 14612
JK
Job Details:
05/15/2025
Lid switch broken and will need to be replaced.
05-15-25: Replaced lid switch ran and tested all and all is working good.
We serviced a
Ge refrigerator
Near Rochester, New York 14606
Cristian
Job Details:
05/15/2025
Replace fridge fan motor and did the Software update tested unit working normal now .
We serviced a
LG dishwasher
Near Penfield, New York 14526
Jose D
Job Details:
05/15/2025
The dishwasher has a mouse infestation, with multiple chewed up wires. Due to the infestation, the dishwasher is not repairable.
We serviced a
Whirlpool Washer
Near Rochester, New York 14612
Dennis
Job Details:
05/15/2025
Washer will turn on and enter service mode. Will not do anything other than lock the lid. Gearcase is locked up and cannot budge it. Also needs new suspension rods.
We serviced a
maytyag Washer
Near Webster, New York 14580
Chris
Job Details:
05/15/2025
Appears vent was restricted ran new section of dryer vent.
Multiple off balance codes in washer computer. Found worn/ stripped basket bushing/ bearing and hub - replaced and ran test and calibration mode - unable to locate any other issues with washer at this time
We serviced a
Frigidaire Refrigerator
Near Fairport, New York 14450
Tina
Job Details:
05/15/2025
Ball of ice on back of fridge cavity, ice maker evaporator leaking and causing rust. No continuance of repair. Shut off ice maker and water inlet in customer?s basement.
We serviced a
GE refrigerator
Near Rochester, New York 14626
JK
Job Details:
05/15/2025
Freezer door seal was falling off put back on tested door and all is staying in place if returns will need freezer door seal.
Icemaker dispenser was clogged with ice and not allowing ice to dispense cleared all ice ran and tested and all is dispensing good.
We serviced a
Electrolux dryer
Near Irondequoit, New York 14609
Cristian
Job Details:
05/15/2025
Will recommend Motor # customer purchase warranty they will call to get it covered
We serviced a
Bosch cook top
Near Honeoye Falls, New York 14472
Derek
Job Details:
05/15/2025
11032349 Main board. Going to be $700;to repair. It has power everywhere. Main board has a hum to it that?s not normal. It seems like it?s not communicating with the touch screen.
We serviced a
Kenmore Washer
Near Rochester, New York 14612
Jose D
Job Details:
05/15/2025
The washer is advancing into the spin cycle with no issues on site, but eventually had a intermittent water inlet problem. The oven would not turn on, the igniter is faulty and will need to be replaced. I replaced the igniter, ran and tested, the oven now turns on, and preheated in 8 minutes.
We serviced a
Ge washer
Near Fairport, New York 14450
Tina
Job Details:
05/15/2025
Washer would rinse or spin. Lid switch was faulty and not engaging properly. Replaced switch and tested. Unit filled, drained, and spun, operating normal. Cleaned out dryer venting.
We serviced a
ge dishwasher
Near Irondequoit, New York 14609
Dennis
Job Details:
05/15/2025
Needs a new drain pump. Installed new pump and it only works after the line between the dishwasher and the pvc drain to the sewer has been cleared. Sewer line might need to be vented or clog removed.
We serviced a
Frigidaire Refrigerator
Near Irondequoit, New York 14609
Cristian
Job Details:
05/15/2025
Replace inverter board wait 24 hours for proper cooling .customer wants to get filter head replace also #
We serviced a
Frigidaire Refrigerator
Near Webster, New York 14580
Chris
Job Details:
05/15/2025
Cleared water line inside freezer door- if water line freezes again more than likely unit will need new freezer door -
Under counter cooler needs door switch estimate approx 145.00 plus tax and shipping due on return of ordered
We serviced a
Kenmore Dryer
Near Fairport, New York 14450
Tina
Job Details:
05/14/2025
Washer had 2 OOB faults in the last few days. Causing the machine to not spin out all the water. Checked it out with smart HQ. All faults were over 3 years ago. Couldn?t smell anything from the washer. Customer said it comes and goes and will address it with vinegar.
Checked out dryer and heat was cycling fine between 140* and 190*. Check filter light is lit. Customer will call back if he wants the dryer and vent cleaned.
We serviced a
lg washer
Near Victor, New York 14564
Derek
Job Details:
05/14/2025
Replaced drain pump and tests ok
We serviced a
Samsung Refrigerator
Near Irondequoit, New York 14609
JK
Job Details:
05/14/2025
Fresh food evap fan not working due to buildup of ice, customer defrosted and fan is no longer working will need the following parts. 05-14-25: Evap cover at shop, sensor in stock.
Installed evap cover and sensor ran and tested all and all is running good, changed defrost to 17.
We serviced a
frigidaire oven
Near Rochester, New York 14622
Jose R
Job Details:
05/14/2025
Handle set screws had loosened causing the handle to come off. Tightened everything down and it?s fine now.
We serviced a
kitchenaid dishwasher
Near North Chili, New York 14514
JK
Job Details:
05/14/2025
dishwasher has water going in but wash motor isnt turning on and there is an error code for lower spray arm so it also needs a new diverter motor. both those motors come on a sump addy. customer is going to think about this and let us know if he wants to fix. Estimate has been emailed and part number is in notes if it needs to be ordered
We serviced a
Samsung Dryer
Near Macedon, New York 14502
Derek
Job Details:
05/14/2025
I took the dryer apart and clean it out. The lint filter was going in all the way. The air duct had lint build up keeping the filter from sealing flush to the housing. I checked the dryer venting it didn?t look to bad. I went outside to check the air flow. There was a screen on the dryer vent that was absolutely packed with 2? of lint. I cleaned the screen and it has great air flow now.
We serviced a
Whirlpool Washer
Near Webster, New York 14580
Tina
Job Details:
05/14/2025
Customer has a very old machine that isn?t draining and has a smell. To remedy the smell the machine is now full of toilet bowl cleaner that can?t be drained.
We serviced a
Frigidaire refrigerator
Near Rochester, New York 14624
Jose D
Job Details:
05/14/2025
Water leakage from bottom of freezer. Freezer cavity floor had a sheet of ice and excessive frost on evaporator. Drain tube was clogged with ice. Steamed out all frost and cleared out drain tube. Established free flow of moisture and excess condensation, operating normal.
We serviced a
Samsung dryer
Near Spencerport, New York 14559
JK
Job Details:
05/14/2025
Replace door seal tested unit working normal no leaks
We serviced a
Electrolux washer
Near Penfield, New York 14526
Dennis
Job Details:
05/14/2025
Needs a new washer it has spun the rear bearing. Not worth repairing.
We serviced a
Whirlpool refrigerator
Near Farmington, New York 14425
Derek
Job Details:
05/14/2025
Cx tubing was frozen over causing the line to leak went ahead and cleaned out ice maker tube now unit should be operating with in specs complete
We serviced a
LG Dryer
Near Henrietta, New York 14467
Jose R
Job Details:
05/14/2025
Appears motor is overheating and shutting down. Estimate is approx 390.00 plus tax and shipping due on return with 1 yr part warranty.
There is a generic option that will be approx 300.00 plus tax and shipping due on return but only 30 day part warranty
No repair at this time
We serviced a
Whirlpool refrigerator
Near Ontario, New York 14519
Chris
Job Details:
05/14/2025
The fridge still isn't going through a harvest mode. The user interface might be faulty. Replaced the user interface, advised to wait 24 hours to produce ice.
We serviced a
Frigidaire Dishwasher
Near East Rochester, New York 14445
Derek
Job Details:
05/14/2025
Lower spray arm cracked and pushing water forward and out of machine causing leak lower spray are will need to be replaced.
05-14-25: Installed new lower spray arm ran and tested all and all is leak free.
We serviced a
kitchen aid dishwasher
Near Rochester, New York 14623
JK
Job Details:
05/14/2025
Was not able to verify any leaks while on site inform Cx to monitor unit and educate is on how it?s going if it happens take video proof of issue also informed on 90 day service call
We serviced a
Ge dryer
Near Irondequoit, New York 14609
Jose D
Job Details:
05/14/2025
The dryer has a faulty timer and it will need to be replaced. The stove burners are working on site. I replaced the timer, everything is working properly now.
We serviced a
ge refrigerator
Near Ontario, New York 14519
Chris
Job Details:
05/14/2025
Unit had multiple ff fan errors - replaced ff evap fan motor and verified operation
We serviced a
Frigidaire Refrigerator
Near Webster, New York 14580
Derek
Job Details:
05/14/2025
Evap frozen over tested all defrost components and all are testing good if problem returns unit will need main control.
We serviced a
frigidaire refrigerator
Near Hilton, New York 14468
Jose D
Job Details:
05/14/2025
Compressor is extremely hot. Try a new compressor starter compressor still not working. Will recommend to get compressor checked might be a compressor issue.
We serviced a
frigidaire refrigerator
Near Webster, New York 14580
Tina
Job Details:
05/14/2025
Cx had a bad fan motor went ahead and replaced fan motor now unit is operating with in specs complete
We serviced a
GE Dishwasher
Near Webster, New York 14580
Chris
Job Details:
05/14/2025
I have some drips from the left side of the dishwasher. Vent seal and door seal need replacing. I removed the door took it apart and replaced the vent seal and the lower bottom door sweep. Ran and tested the dishwasher. I didn?t see a drop of water. The door sweep was missing some rubber and the gasket for the vent was ripped and coming apart.
We serviced a
LG dishwasher
Near Fairport, New York 14450
Derek
Job Details:
05/14/2025
Will recommend display customer will think about the repair
We serviced a
Samsung refrigerator
Near Rochester, New York 14626
Cristian
Job Details:
05/14/2025
Cx unit was leaking on the bottom of the cavity of the fridge need drain hole to be cleaned out went ahead and replaced kit now unit is operating with in specs complete
We serviced a
GE Refrigerator
Near Webster, New York 14580
Chris
Job Details:
05/14/2025
Older ge dishwasher from the early 2000,s it has a loud grinding noise. I checked the chopper blade and it had some debris in it and a tooth pick. I leaned it out and it?s still grinding. I pulled the cover off and found the noise was from the motor bearing. Time for a new dishwasher. The ice maker was turned off. Turned it on ad told them to wait 24-48hrs for cubes. Call back if no cubes after that time.
We serviced a
Samsung Dryer
Near Henrietta, New York 14467
Dennis
Job Details:
05/14/2025
Dryer not heating. Verified correct input voltage. Continuity present on heater thermostat. Motor housing thermistor reading true. Element coils burned out. Replaced heating element. Tested, unit reached ~138F, operating normal. Cleaned out washing machine filter and gasket.
We serviced a
Samsung refrigerator
Near Fairport, New York 14450
Tina
Job Details:
05/13/2025
No cooling in freezer section. Diagnostic revealed freezer defrost sensor failure. Removed evap cover, entire evaporator covered in frost. Steamed out all frost and replaced sensor. Verified freezer fan operation and temp decrease on control panel.
We serviced a
Whirlpool dryer
Near Ontario, New York 14519
Chris
Job Details:
05/13/2025
Replaced door switch and small section of vent - dryer checks ok
We serviced a
Electrolux Dryer
Near Rochester, New York 14622
JK
Job Details:
05/13/2025
Dryer has a communication problem between main pcb and moisture sensor and all will need to be replaced.
We serviced a
Frigidaire Refrigerator
Near Penfield, New York 14526
Jose D
Job Details:
05/13/2025
The ice maker would not go through any diagnostics test and will just show her for error at the end. I replaced the ice maker, and the ice maker is now going through the diagnostics with now issues. Advised to wait 24 hours.
We serviced a
Kenmore oven
Near Macedon, New York 14502
Derek
Job Details:
05/13/2025
Needs bake elements for both ovens only tithe broils are working. I replaced and tested it?s working good now.
We serviced a
LG washer
Near Webster, New York 14580
Chris
Job Details:
05/13/2025
Replaced weak/ bad drain motor and unit appears ok
We serviced a
Kenmore Dryer
Near Irondequoit, New York 14609
Dennis
Job Details:
05/13/2025
Dryer has a bad thermal fuse. Replaced and dryer is heating now.
We serviced a
Samsung Washer
Near Spencerport, New York 14559
Dennis
Job Details:
05/13/2025
Ran the machine in service mode and didn?t have any errors. Ran a full quick wash and it ran and sounded like it should. No codes or issues.
Dryer is supposedly not heating. Ran it the majority of the time I was onsite. Ran and heated fine. No codes or issues.
We serviced a
Kitchen aid refrigerator
Near Webster, New York 14580
Cristian
Job Details:
05/13/2025
Replace fridge damper wait 24 hours for proper cooling
We serviced a
frigidaire refrigerator
Near Penfield, New York 14526
Jose R
Job Details:
05/13/2025
Cx had a bad wire harness causing the fan to turn on and off would rect wire harness and temp sensor
We serviced a
Whirlpool washer
Near Rochester, New York 14606
Dennis
Job Details:
05/13/2025
Machine won?t stop draining and no lights work. Cannot get into service mode.
Customer needs a new control board. Board isn?t available.
We serviced a
samsung dryer
Near Irondequoit, New York 14609
Jose D
Job Details:
05/13/2025
While testing the dryer, a nickel fell from the felt seal, and the noise went away. Advised to empty there pockets when doing laundry.
We serviced a
Speed Queen Washer
Near Macedon, New York 14502
Derek
Job Details:
05/13/2025
It needs a belt tensioner arm and pulley. The arm is worn bad and is flopping around. The pulley isn?t spinning freely. The belt is shredded. The motor is getting super hot and has a burning electrical smell to it. The water pump was making noises. There?s a loud screeching noise on spin cycle I couldn?t pin point it because it went into unbalanced load after trying to spin for 5 seconds. Going to be at least $900 to repair. Problem is the belt tensioner arm is obsolete.
We serviced a
Amana Washer
Near Hilton, New York 14468
Cristian
Job Details:
05/13/2025
Replace door switch tested unit working Normal now
We serviced a
Bosch washer
Near Canandaigua, New York 14424
Derek
Job Details:
05/13/2025
I drained the remaining water from the tub and filter with my wet vac. I found two combs and a big wad of lint in the drain hose from the tub to the filter. This was causing a blockage that was preventing the washer from draining properly. Once I cleaned out the hose I filled and drained the washer four times to make sure it was draining and that the pump was working properly.
We serviced a
GE Washer
Near Rochester, New York 14624
Jose D
Job Details:
05/13/2025
The Maytag washer is making a noise on site. The noise is coming from the drain pump which has a pulley wheel attached to it. The belt is showing signs of wear and tear. Both parts will need to be replaced.
The roper washers cold water was not on, which can disrupt cycles based on the selected settings. The roper washer passed all diagnostic test, and has no stored error codes. Advised to run a full cycle and see if they continue to have the same issue.
We serviced a
whirlpool refrigerator
Near Webster, New York 14580
Tina
Job Details:
05/13/2025
Refrigerator had no cooling in all rooms. Removed freezer evap cover, evaporator coils completely frozen over with frost and ice. Steamed out all excess frost/ice. Checked continuity/ohm bimetal sensor, reading normal. Replaced jazz board and programmed software. Verified fan and compressor function.
We serviced a
LG dryer
Near Webster, New York 14580
Chris
Job Details:
05/13/2025
Replaced front drum seal and gap is nice and consistent and checks ok
We serviced a
ge dishwasher
Near Fairport, New York 14450
Cristian
Job Details:
05/13/2025
Customer supplied wash blade replaced it for them tested unit no leaks
We serviced a
Whirlpool dryer
Near Webster, New York 14580
Cristian
Job Details:
05/13/2025
Noise was coming from motor blower few pencils cleaned out behind dryer and vent no more noise
We serviced a
Whirlpool Washer
Near Fairport, New York 14450
Tina
Job Details:
05/13/2025
Agitator detached, reattached. Ran diagnostics, all operations normal. Short run vent cleaning.
We serviced a
Ge dryer
Near Fairport, New York 14450
Cristian
Job Details:
05/13/2025
Replace start switch
We serviced a
LG Washer
Near Rochester, New York 14612
Jose D
Job Details:
05/13/2025
The washer was set on a child lock mode. Therefore the washer settings were unresponsive. I removed the child lock setting, ran and tested, everything is working properly.
We serviced a
Samsung Refrigerator
Near Webster, New York 14580
Chris
Job Details:
05/13/2025
Replaced icemaker module and verified proper operation - may take 24 hours to resume normal ice production
We serviced a
Whirlpool garbage disposal
Near Webster, New York 14580
Chris
Job Details:
05/13/2025
Replaced garbage disposal and verified operation
We serviced a
Ge oven
Near Hilton, New York 14468
Cristian
Job Details:
05/12/2025
Replace igniter tested unit working normal now
We serviced a
Ge dishwasher
Near Brockport, New York 14420
JK
Job Details:
05/12/2025
Garbage disposal knock out plug not removed. Removed ran and tested all is draining and running good.
We serviced a
Bosch dishwasher
Near Rochester, New York 14623
JK
Job Details:
05/12/2025
Ran dishwasher through full fill, drain and wash cycles and can find no leaks, uninstalled dishwasher and repeatedly fill drained and all and can find no leaks.advice customer to monitor and call if needed
We serviced a
kenmore dryer
Near Fairport, New York 14450
Jose D
Job Details:
05/12/2025
The supporter wheel on the dryer was damaged. I repaired the issue with the maintenance kit. Cleaned the dryer vents.
We serviced a
Samsung refrigerator
Near Rochester, New York 14626
Cristian
Job Details:
05/12/2025
Will recommend temp sensor, drain kit and fan motor customer will think about it
We serviced a
frigidaire oven
Near Mendon, New York 14506
Derek
Job Details:
05/12/2025
I replaced the bake igniter it was faded and white on the element. It was taking a long time for the oven to ignite. I replaced the igniter and tested. It?s working good.
We serviced a
Bosch dishwasher
Near Webster, New York 14580
Chris
Job Details:
05/12/2025
Let unit run and started leaking due to over suds - cleared suds and installed higher drain loop to minimize chance of back fill from disposal.
Advised customer to use only dishwasher soap and to be aware cleaners and other soaps for the sink or counter etc. will cause suds issues.
We serviced a
Frigidaire Refrigerator
Near Webster, New York 14580
Tina
Job Details:
05/12/2025
FF was at 49? FZ was at 2? put in service mode and when we got to FZ thermistor the temp difference was of range and when evap covered was removed it was clear there was a defrost prob and damper was iced over. heating element tested good a new bimetal and thermistor was installed along with ice/frost steamed out
We serviced a
Frigidaire refrigerator
Near Webster, New York 14580
Chris
Job Details:
05/12/2025
Cleared defrost drain and ran new copper supply line . Unit checks ok
We serviced a
Maytag Washer
Near Fairport, New York 14450
Derek
Job Details:
05/12/2025
W11393685 W10734521 hear case and clutch needed for the washer, 4067 needed for the dryer. 700 to repair.
We serviced a
LG Washer
Near Sodus, New York 14551
Chris
Job Details:
05/12/2025
Re seated pump filter catch and unable to duplicate leak.
If problem returns would have to replace pump assembly and approx 270.00 plus tax would be due on return.
We serviced a
Amana washer
Near Rochester, New York 14612
Cristian
Job Details:
05/12/2025
Replace shocks and Actuator tested unit working normal now
We serviced a
amana dryer
Near Fairport, New York 14450
Tina
Job Details:
05/12/2025
Dryer was squeaking while running so a maintenance kit was installed and dryer is running without issues.
We serviced a
GE refrigerator
Near Hilton, New York 14468
Cristian
Job Details:
05/12/2025
Icemaker is working normal door is closing normal. The only thing I noticed that there was a lot of cat hair around the door seal that will create a gap causing air to go inside the freezer causing condensation. Explain to customer to clean out the door seal to avoid cat hair and use the icemaker more often to avoid it clump up.
We serviced a
Speed queen dryer
Near Pittsford, New York 14534
Derek
Job Details:
05/12/2025
I replaced the bulb and she?s all set.
We serviced a
Samsung Washer
Near Webster, New York 14580
Chris
Job Details:
05/12/2025
Replaced inlet valve assembly and steam fill hose kit - unable to locate any other leaks
We serviced a
GE Dryer
Near Rochester, New York 14609
Jose R
Job Details:
05/12/2025
Cx has a broken belt and would need to get replaced wants to do the repair next week
We serviced a
FRIGIDAIRE OVEN
Near Victor, New York 14564
Derek
Job Details:
05/12/2025
Needs the left side gas valve for that burner. I replaced the gas valve and tested it?s working great now.
We serviced a
maytag washer
Near Spencerport, New York 14559
Cristian
Job Details:
05/12/2025
Washer will recommend suspension rods motor cover, speed sensor gear case. And driver block.
Dryer will recommend timer customer will think about the repair
We serviced a
Ge Microwave
Near Fairport, New York 14450
JK
Job Details:
05/12/2025
Will need new magnetron, capacitor, transformer, and mag temp sensor to correct issue.
5/12 A new capacitor, mag and TCO were installed and microwave is running without issues. if this happens again a new relay board is needed and they would only have to pay for part not labor. Part number in notes
We serviced a
LG Refrigerator
Near Penfield, New York 14526
Jose R
Job Details:
05/12/2025
Was not able to replicate issue while on site noise was not the door alarm inform Cx to monitor unit and if issue happens again to take a video of it to have it as proof and send video in to us so we can better understand because everything was working fine while on site
We serviced a
GE Washer
Near Pittsford, New York 14534
Derek
Job Details:
05/12/2025
I couldn?t get it squeak or make any noises. I checked it over I found the transmission is leaking oil onto the belt and the pulley so that could def make some noises and cause issues. This unit appears to be only a few years old. According to the sticker it has a 10 year warranty on the transmission. I suggest she calls ge and have them warranty it. The repair is going to be$550 to fix it. WH03X34937 transmission. GE phone number 1-800-626-2005
We serviced a
Frigidaire range
Near Webster, New York 14580
Chris
Job Details:
05/12/2025
Replaced bake igniter and verified operation- unable to locate Home Depot range hood parts / recommend customer contact manufacturer for parts
We serviced a
frigidaire refrigerator
Near Rochester, New York 14624
JK
Job Details:
05/12/2025
Defrost thermostat blown replaced ran and tested all is running good.
We serviced a
Samsung dishwasher
Near Pittsford, New York 14534
Jose D
Job Details:
05/12/2025
Checked all water propellers within the dishwasher., all are clean. I removed the filter and everything is clean. The dishwasher is filling, washing and draining on site. The water that initially came into the dishwasher was warm. Advised to to run the hot water before a dishwasher run, to ensure the hottest water is being run inside the dishwasher.
We serviced a
Samsung oven
Near Penfield, New York 14526
Jose R
Job Details:
05/12/2025
Cx had a bad igniter went ahead and replaced igniter now unit is operating with in specs complete
We serviced a
lg oven
Near Ontario, New York 14519
Chris
Job Details:
05/09/2025
Replaced cooktop power relay board and all burner appear to be operating properly
We serviced a
LG washer
Near Webster, New York 14580
Chris
Job Details:
05/09/2025
Customer ran washer while I was working on vent and finished cycle with out error - by customer description possible door lock issue - did not charge for washer.
Cleaned and repaired venting on dryer unit now reaches 150-160* temperature and appears ok - recommend customer turn energy saver off on dryer for best results
We serviced a
Samsung Dryer
Near Victor, New York 14564
Derek
Job Details:
05/09/2025
I replaced the belt tensioner idler assembly. The idler pulley was almost completely seized to the shaft. I ran and tested the dryer it?s working good and sounds good.
We serviced a
Frigidaire Fridge
Near Rochester, New York 14609
Cristian
Job Details:
05/09/2025
Replace compressor board wait 24 hours for proper cooling