We serviced a
whirlpool dryer
Near Webster, NY 14580
Chris
Job Details: 06/13/2023
Hooked up maytag gas dryer using customer supplied materials
We serviced a
kenmore Washer
Near Webster, NY 14580
Tanner
Job Details: 06/13/2023
Complaint of no drain. Lid switch visibly broken. Jumped lid switch and unit drains and spins, replaced lid switch. Tested unit and unit tested good.
We serviced a
Kitchen Aid refrigerator
Near Rochester, NY 14610
Tanner
Job Details: 06/13/2023
Complaint of warm temps in FF section. Measured 56 degrees in FF section and 18 degrees in FZ. Ice build up visible at bottom of FF Evap cover. Removed Evap cover and block ice present in evaporator shroud and on evaporator. Ice build up consistent with service pointer W11329116C . Performed following steps in service pointer : -FF Evap thermistor is in correct location. -Defrosted evaporator . Ran service test 3 and unit displayed 71 degrees. The approx ambient temperature of customer home, a valid reading. - Drawer alignment - Tested good -Evap cover seal- Was proper at time of disassembly. Evap cover did not survive disassembly due to ice build up. Sealed system test- Ran service test 40. Frost pattern development on evaporator demonstrates sealed system function. Customer cooling problems due to issues outlined in service pointer. Quoted for repair. Customer reaching manufacturer for support.
We serviced a
whirlpool refrigerator
Near Rochester, NY 14609
Cristian
Job Details: 06/13/2023
06/13/2023 04:22 pm by Cristian Ayala Replace jazz board #WPW10503278 under warranty approval 06/13/2023 04:15 pm by Andrew Prestigiacomo Thank you for continuing to provide outstanding service to our mutual customers. This email has been automatically generated to inform you that we have approved partial coverage for the repair estimate you have provided. The maximum allowance for this repair is $511.25. Notes: Please be advised that CPS is a tax-exempt company. Our tax ID number/form is available upon request. Claim # : 1743718
We serviced a
Frigidaire refrigerator
Near Rochester, NY 14626
JK
Job Details: 06/12/2023
Dispenser module has burnt out relay and will need to be replaced.
We serviced a
Samsung oven
Near Rochester, NY 14618
Jose R
Job Details: 06/12/2023
Customer igniter was providing zero amps and would not heat up went ahead and replaced igniter now unit is operating with in specs and heating up fine complete
We serviced a
GE Refrigerator
Near Pittsford, NY 14534
Tina
Job Details: 06/12/2023
Entire fridge was getting warm, sensors were good but motor for the evap fan was bad. A new fan he was installed new one and working without issues.
We serviced a
GE oven
Near Pittsford, NY 14534
Derek
Job Details: 06/12/2023
Installed wall oven under cooktop
We serviced a
samsung oven
Near Rochester, NY 14625
Jose R
Job Details: 06/12/2023
Customer unit was power cycling during a pre heat that would let off a gas smell and was providing only 2.2 amps went ahead and replaced igniter now unit is operating with in specs complete
We serviced a
Samsung Dryer
Near Webster, NY 14580
Jose R
Job Details: 06/12/2023
Went ahead and took apart unit viewed that there were screws inside of the motor causing the unit to make crazy sounds when in operation took it screws out now unit operating with in specs complete
We serviced a
Bosch dishwasher
Near Rochester, NY 14625
Derek
Job Details: 06/12/2023
Real Ed the water inlet valve it was leaking and the drip pan had water in it.
We serviced a
GE dishwasher
Near Webster, NY 14580
Chris
Job Details: 06/12/2023
Unit non responsive apon arrival Updated software per ge SmartHQ and unit is now working If problem returns would need electronics replaced
We serviced a
frigidaire washer
Near Webster, NY 14580
Cristian
Job Details: 06/12/2023
Replace broiler element tested unit everything is working good now
We serviced a
whirlpool Dryer
Near Rochester, NY 14612
JK
Job Details: 06/12/2023
Checked vent and vent is clear, wheels are bad and will need to be replaced as kit, ran and tested all and all is heating withing specs and running smoothly.
We serviced a
lg washer
Near Penfield, NY 14526
Cristian
Job Details: 06/12/2023
Rotor Bolt was out Causing noise and no spin with LE error because it was not flush with motor I tightened everything back up and now unit is working fine.
We serviced a
Amana refrigerator
Near Williamson, NY 14589
Chris
Job Details: 06/12/2023
Installed new ice maker
We serviced a
Samsung Dryer
Near Rochester, NY 14606
Jose R
Job Details: 06/12/2023
Customer unit is not heating up when diagnosing and checking the valve one of the readings we?re giving me a open line customer would need valve replaced customer will review it with wig and see how they want to go along with the repair
We serviced a
MAYTAG refrigerator
Near Pittsford, NY 14534
Tina
Job Details: 06/12/2023
Ice maker was not working, ran test on it and it won?t go into harvest mode which means motor is bad. New ice maker being installed
We serviced a
whirlpool washer
Near Victor, NY 14564
Derek
Job Details: 06/12/2023
Needs a new main board and lid switch not going to fix at this time.
We serviced a
Samsung Washer
Near Rochester, NY 14623
Jose R
Job Details: 06/12/2023
When diagnosing Samsung washer everything passed on service mode calibrated the unit and educated customer on load size when diagnosing dryer the belt was broken and the dryer motor pulley as well went ahead and replaced belt and motor pulley unit operating with in specs complete
We serviced a
GE refrigerator
Near Webster, NY 14580
Cristian
Job Details: 06/12/2023
06/12/2023 12:46 pm by Cristian Ayala Leak was coming from the fitting of the waterline install to the fridge recommended adding new fitting to avoid leaks . I added a new fitting to the waterline no leaks.
We serviced a
Samsung refrigerator
Near Webster, NY 14580
Cristian
Job Details: 06/12/2023
If customer calls back will will need Icemaker kit # but it show out of stock . Customer will call Samsung first
We serviced a
samsung refrigerator
Near Rochester, NY 14623
JK
Job Details: 06/12/2023
Refrigerator evap fan is burnt out and will need to be replaced along with temp sensor. Installed new evap cover and temp sensor ran and tested all is working good.
We serviced a
maytag refrigerator
Near Webster, NY 14580
Chris
Job Details: 06/12/2023
Needs handle , tightened as well as possible No repair at this time
We serviced a
LG refrigerator
Near Ontario, NY 14519
Chris
Job Details: 06/12/2023
Freezer ice fill tube froze Customer turned water off but ice maker left on Advised customer if problem persists needs inlet approx 200-220 plus tax would be due
We serviced a
Samsung washer
Near Rush, NY 14543
JK
Job Details: 06/12/2023
Drain pump impeller stripped and will need to be replaced.
We serviced a
LG washer
Near Rochester, NY 14618
Cristian
Job Details: 06/12/2023
Replace door seal noo leaks working well
We serviced a
Frigidaire oven
Near Macedon, NY 14502
Derek
Job Details: 06/12/2023
Customer is going to install a new igniter. Everything checked out and seems to be working ok.
We serviced a
GE refrigerator
Near Penfield, NY 14526
Chris
Job Details: 06/09/2023
Replaced ice maker 6/20/22 Replaced icemaker under part warranty
We serviced a
Amana refrigerator
Near Rochester, NY 14612
Cristian
Job Details: 06/09/2023
I replace board for the second time #W10890094 but new board won?t take code it?s saying invalid not sure if this is a communication from the display to the board but display is not even available recommend getting a hold of Amana .
We serviced a
Kenmore refrigerator
Near Rochester, NY 14616
JK
Job Details: 06/09/2023
Kenmore/LG compressor has sealed system issue.
We serviced a
GE washer
Near Rochester, NY 14610
Derek
Job Details: 06/09/2023
I replaced the rubber drain hose from the tub to the drain pump. It was cracking and leaking water. Ram and tested afterwards. I didn?t see any leaks.
We serviced a
Samsung Dryer
Near Rochester, NY 14618
Jose R
Job Details: 06/09/2023
Customer unit was not heating up went ahead and replaced heating element and idler unit working with in specs complete
We serviced a
Speed Queen Dryer
Near Irondequoit, NY 14622
JK
Job Details: 06/09/2023
Heating element broken and will need to be replaced as a kit. 6-9-23 Replaced heating element ran and tested all is heating good.
We serviced a
Whirlpool dishwasher
Near West Henrietta, NY 14586
JK
Job Details: 06/09/2023
Ran dishwasher through service mode and numerous wash cycles and can find no leaks instructed customer to monitor and call if needed.
We serviced a
MAYTAG washer
Near Rochester, NY 14625
Tina
Job Details: 06/09/2023
Front load washer is leaking when not in use, took apart and found that water valve is leaking. Ordering a new one and going to come back and install 6/9 installed new inlet valve and it?s working without leaking
We serviced a
Whirlpool Washer
Near Rochester, NY 14619
Jose R
Job Details: 06/09/2023
No defect found when diagnosing dryer every thing was working with in specs when diagnosing washer unit needed the filter to be cleaned went ahead and cleaned it now unit is operating with in specs complete
We serviced a
Kenmore Refrigerator
Near Rochester, NY 14618
Cristian
Job Details: 06/09/2023
Fridge- Complaint of frost build up in FZ. Bottom gasket is torn. Moist air intruding cabinet causing frost and ice. Measured 37.4 degrees in FF and -2.6 degrees in FZ. Oven- complaint of gas smell during bake/broil and intermittent no light on front right burner. Removed burner cap and scraped away corrosion. Inspected spark and spark is adequate. Unable to reproduce complaint. Cleaned burner with pipe cleaner. Ran several bakes and broil with success each time. This is a direct spark ignition unit and there is ignition lag that can cause small amounts of gas to leak out compared to a hot surface ignition. This is normal operation.
We serviced a
whirlpool washer
Near Fairport, NY 14450
Chris
Job Details: 06/09/2023
Unit will not start Replaced mcu and unit started working Door lock tests ok , if customer still has issues would need ccu but appears to be NLA
We serviced a
GE dishwasher
Near North Chili, NY 14514
JK
Job Details: 06/09/2023
Timer bad and will need to be replaced. 6-9-23 Replaced timer ran and tested all is advancing and is leak free.
We serviced a
LG Dryer
Near Rochester, NY 14618
Cristian
Job Details: 06/09/2023
Short Vent and dryer clean done
We serviced a
GE washer
Near Fairport, NY 14450
Tina
Job Details: 06/09/2023
Washer will turn on and pump will hum but nothing happens besides the time counting down. Safety mode was turned off new I let valves were put in by customer. New board is needed which is over $450 so customer is going to be getting a new appliance
We serviced a
kenmore dryer
Near Hilton, NY 14468
JK
Job Details: 06/09/2023
Replaced drum rear felt and idler wheel kit vacuumed inside and all is running good and quite a clean inside.
We serviced a
Samsung oven
Near Webster, NY 14580
Tina
Job Details: 06/09/2023
Gas oven was taking awhile to heat up, checked amps of igniter and it was only at 2.75. A new one was installed and amps are at 3.3 and oven is heating without issues.
We serviced a
Whirlpool Dryer
Near Fairport, NY 14450
Derek
Job Details: 06/09/2023
Needs a dryer timer $320.00 for repair they?re going to think about it first. WP3979618
We serviced a
LG washer
Near Fairport, NY 14450
Derek
Job Details: 06/09/2023
Washer making a click8ng. Noise not switching gears properly makin a ratcheting noise. I replaced the clutch and gear shift assy. I also replaced the shift actuator. The washer is nice and quiet. It was shifting in and out of modes properly.
We serviced a
whirlpool dryer
Near Irondequoit, NY 14617
Jose R
Job Details: 06/09/2023
Customer complaint was that there was a gas smell coming from the dryer when operating and monitoring the unit did not get any leaks or gas smell from the gas line went ahead and checked inside of the unit igniter was good and no smell viewed that the coils were short cycling went ahead and replaced coils unit venting right and should be operating with in specs complete
We serviced a
lg Washer
Near Honeoye Falls, NY 14472
Derek
Job Details: 06/09/2023
Needs a new door boot. Installed a new boot and tested no leaks.
We serviced a
GE refrigerator
Near Fairport, NY 14450
Tina
Job Details: 06/09/2023
Leak in the water line connected to valve, also the condenser fan is not working. Gave customer a quote but he is going to get a new fridge
We serviced a
Kenmore refrigerator
Near Pittsford, NY 14534
Cristian
Job Details: 06/09/2023
Will recommend replacing Icemaker
We serviced a
Frigidaire refrigerator
Near Victor, NY 14564
Derek
Job Details: 06/09/2023
Defrosted the freezer, and cleaned out the frozen drain hole. Evap fan is working great. Needs a new door gasket for the freezer the customer is going to order and install
We serviced a
Whirlpool washer
Near Ontario, NY 14519
Chris
Job Details: 06/09/2023
Appears plumbing is restricted and causing drain to back up Needs plumber
We serviced a
Kitchen aid oven
Near Fairport, NY 14450
Tina
Job Details: 06/09/2023
Board is burned and is no longer available, Ustomer is going to get a new appliance
We serviced a
Samsung Dryer
Near Rochester, NY 14618
Jose R
Job Details: 06/09/2023
Customer cut off fuse went out again went ahead and replaced and also replaced the thermostat in n the motor customer unit is venting right has nice strong pressure if issue happens again would recommend heating element complete
We serviced a
MAYTAG washer
Near Webster, NY 14580
Chris
Job Details: 06/09/2023
Replaced drive shaft, bearing and seal kit
We serviced a
Whirlpool washer
Near Rochester, NY 14618
Jose R
Job Details: 06/09/2023
Customer latch is broken off causing the door not to close properly and latch customer would need door strike replaced door strike unit operating with in specs complete
We serviced a
kenmore washer
Near Fairport, NY 14450
Tina
Job Details: 06/09/2023
Washer makes a grinding/knocking sound when in spin cycle. Ran a diagnostic and sound get louder and more constant the faster it spins. Bearings are bad. Customer is going to be getting a new washer
We serviced a
GE Dryer
Near Rochester, NY 14620
Cristian
Job Details: 06/08/2023
Customer will need new timer KNOB
We serviced a
MAYTAG washer
Near Rochester, NY 14626
Jose R
Job Details: 06/08/2023
Went ahead and and replaced the shocks on the unit calibrated the unit and everything is checking out normal informed customer on Load size and educated how the unit operates complete
We serviced a
Frigidaire refrigerator
Near Webster, NY 14580
Chris
Job Details: 06/08/2023
Replaced flex tray icemaker and checks ok
We serviced a
Bosch dishwasher
Near Penfield, NY 14526
Tina
Job Details: 06/08/2023
Bosch dishwasher had an E23 error code and was not draining. I used shop vac and cleaned out drain hoses and then I replaced drain pump and tested it and it?s working without issues.
We serviced a
Whirlpool washer
Near Rochester, NY 14618
Tina
Job Details: 06/08/2023
SUD error and F21 drain filter was clogged so cleaned out and ran rinse and spring, put in diagnostic mode everything ran good then ran a quick wash go no error code and ran without issues
We serviced a
ge dryer
Near Rochester, NY 14609
Cristian
Job Details: 06/08/2023
Replace therm fuse #tested unit now it heating fine
We serviced a
MAYTAG washer
Near Marion, NY 14505
Derek
Job Details: 06/08/2023
Customer helped me unstack the dryer. Pulled the front off and found the filter was clogged full of debris.
We serviced a
Whirlpool Dishwasher
Near Webster, NY 14580
Chris
Job Details: 06/08/2023
Replaced pump and sump assy Checks ok
We serviced a
Samsung refrigerator
Near Rochester, NY 14618
Jose R
Job Details: 06/08/2023
Customer ice maker was not working and was spitting a 39 c error code meaning bad ice maker customer had Samsung out here once and they replaced kit went ahead added epoxy made sure the water line was good replaced ice maker hit the test button switch and made sure I heard water fill and no leaks unit working with in specs complete
We serviced a
Kitchen aid oven
Near Victor, NY 14564
Derek
Job Details: 06/08/2023
Needs a new bake igniter for the upper oven. Replaced and tested good.
We serviced a
GE refrigerator
Near Penfield, NY 14526
Tina
Job Details: 06/08/2023
Drain was clogged, chunk of ice on evaporator, steamed everything out and unclogged drain. Was thinking sealed system but after everything was put back together I plugged fridge back in and gave it awhile and temp was already dropped to 32?. Customer is going to give it 24 hours and if it doesn?t drop to correct t temp they will be getting a new fridge.
We serviced a
Frigidaire washer
Near Rochester, NY 14607
JK
Job Details: 06/08/2023
Microwave will need new magnetron and diode not cost affective to repair. Washer coin counter bad and main gear are is popping on spin cycle machine will need new coun counter and gearcase.
We serviced a
GE dishwasher
Near Pittsford, NY 14534
Tina
Job Details: 06/08/2023
Dishwasher was locked. Unlocked for customer and it?s working working without issues
We serviced a
Kitchen aid dishwasher
Near Rochester, NY 14616
Cristian
Job Details: 06/08/2023
Getting a heater error code seems like diverter not finding its home position If customer calls backs will recommend sump assembly
We serviced a
GE Washer
Near Pittsford, NY 14534
Cristian
Job Details: 06/08/2023
Replace lid switch tested unit and it?s working normal now .
We serviced a
Frigidaire refrigerator
Near Webster, NY 14580
Chris
Job Details: 06/08/2023
Replaced ice room defrost circuit and upgraded housing kit Passes all diag checks in service made and may take up to 24 hours to cycle and produce ice
We serviced a
kitchenaid oven
Near Penfield, NY 14526
Chris
Job Details: 06/08/2023
Needs oven control but part is NLA Can send out for rebuild but we have had mixed results and cannot guarantee outcome Approx 650 plus tax to repair No repair at this time
We serviced a
Kenmore refrigerator
Near Penfield, NY 14526
Jose R
Job Details: 06/08/2023
Went ahead and replaced fan motor now unit is operating with in specs complete
We serviced a
Coin op washer
Near Rochester, NY 14610
Cristian
Job Details: 06/08/2023
Replace door switch tested unit and its working fine now
We serviced a
Samsung refrigerator
Near Webster, NY 14580
Chris
Job Details: 06/08/2023
Refrigerator had control lock on , advised on how to turn off Cleaned dryer vent from exterior with vent brush Customer has tax exempt form
We serviced a
GE oven
Near Webster, NY 14580
JK
Job Details: 06/08/2023
Installed new vent cover all is sealed and will keep animals out.
We serviced a
LG washer
Near Rochester, NY 14623
JK
Job Details: 06/08/2023
Washer rear main bearings going out and causing basket to rub on front door gasket and also causing motor stator to hit in high speed spin, main parts are NLA to repair customer will have to replace machine
We serviced a
Frigidaire dishwasher
Near Rochester, NY 14609
JK
Job Details: 06/08/2023
Drain pump bad replaced ran and tested all is leak free and draining good.
We serviced a
whirlpool Refrigerator
Near Fairport, NY 14450
Tina
Job Details: 06/08/2023
Motor for the evap fan is not working. Checked voltage to fan and getting 120 so ordering a new motor 6/8 installed new motor and working without issues
We serviced a
Maytag Washer
Near Pittsford, NY 14534
Tina
Job Details: 06/08/2023
Communication error between boards, customer going to get new washer
We serviced a
amana Refrigerator
Near Rochester, NY 14625
Chris
Job Details: 06/08/2023
Replaced adaptive defrost control elec and checks ok May take up to 24 hours to regulate temps
We serviced a
Kitchen aid refrigerator
Near Brighton, NY 14610
Derek
Job Details: 06/07/2023
Unti needs new filter filter housing and water valve going to be 600 to repair. 2199838 WP2199840
We serviced a
GE oven
Near Pittsford, NY 14534
Tina
Job Details: 06/07/2023
Customer found dimensions so being charged trip charged then will charged installation when we come back to install.
We serviced a
Whirlpool refrigerator
Near Webster, NY 14580
Chris
Job Details: 06/07/2023
Customer replaced icemaker with aftermarket appears bail arm was sticking up and not falling down Adjusted as well as possible if problem persists recommend oem ice maker approx 200-225 plus tax would be due
We serviced a
GE WASHER
Near Rochester, NY 14604
JK
Job Details: 06/07/2023
Washer/Dryer noise filter burnt out replaced from 3rd floor machine and installed all is working good.
We serviced a
GE Dryer
Near Rochester, NY 14618
Cristian
Job Details: 06/07/2023
Tested everything igniters good gas valve solenoids are good unit heats up fine customer is getting renovation done in the kitchen and I believe the smell is coming from this
We serviced a
GE microwave
Near Victor, NY 14564
Tina
Job Details: 06/07/2023
See notes Customer had microwave taken apart and sitting in garage. He had let me know he had replaced fuses and TCO?s and still not working. He said board had been smoking at one point and he is waiting on a new one to come in. I tested multiple options by unplugging transformer and trying to see if it turns on without it and it didn?t. I unplugged the noise filter board and it turned on but then board started to smoke again. Every time the breaker was tripped. Customer is going to wait for new board to put that in and see if it works if not he is getting a new appliance
We serviced a
Kitchen aid dishwasher
Near Pittsford, NY 14534
Tanner
Job Details: 06/07/2023
Complaint of poor wash. Following errors: F6E1 low water F9E1 diverted can?t find home Start diagnostic and unit fills. Wash pump never runs. Drains fine. Confirmed 120 VAC to wash pump but no wash. Needs new wash motor. Installed new motor sump assembly. Tested via normal wash and unit tested good.
We serviced a
Kenmore Dryer
Near Rochester, NY 14617
Jose R
Job Details: 06/07/2023
Customer stated that the unit does not dry when running the unit viewed the the igniter was glowing the flames were going through and cycling right also made sure the vent was clean and had strong pressure could not replicate a no heat symptom and educated customer on the sensor dry setting and time dry setting and inform them to monitor the unit was hitting 150 degrees inside of unit when opening door and from the outside where it vent as well complete
We serviced a
Amana washer
Near Farmington, NY 14425
Derek
Job Details: 06/07/2023
Needs a new bearing and the drain pump. Not worth fixing.
We serviced a
frigidaire dishwasher
Near Rochester, NY 14618
Derek
Job Details: 06/07/2023
Water inlet valve sticking. Timer and everything else seem to be working fine. Changed and tested it?s fillin with water and washing.
We serviced a
Frigidaire Freezer
Near Churchville, NY 14428
JK
Job Details: 06/07/2023
Freezer door gasket ripped and allowing frost buildup inside removed frost checked all and all is running good
We serviced a
maytag Dryer
Near Williamson, NY 14589
Chris
Job Details: 06/07/2023
Cancel range Dryer needs at least timer and blower wheel Has 3rd party warranty No repair at this time Approx 400 would be due
We serviced a
Samsung Refrigerator
Near Webster, NY 14580
Chris
Job Details: 06/07/2023
Replaced freezer evaporator fan motor
We serviced a
Frigidaire dishwasher
Near Irondequoit, NY 14617
Cristian
Job Details: 06/07/2023
Replace filter tested unit seems to be circulating fine
We serviced a
LG Oven
Near Fairport, NY 14450
Tanner
Job Details: 06/07/2023
While servicing dishwasher noise from oven while customer baking. Convection fan motor clearly bad. Needs new fan motor. Installed new fan motor. Tested via bake and unit tested good.
We serviced a
Samsung refrigerator/Range Hood
Near Webster, NY 14580
Chris
Job Details: 06/07/2023
Unable to locate replacement parts for range hood- called manufacturer and they said they would call or email if parts were available Replaced ice maker on refrigerator
We serviced a
Bosch dishwasher
Near Fairport, NY 14450
Tanner
Job Details: 06/07/2023
Installed ACU guard.