Issue: ice maker is not working Day/Date/Time: Who to call for dispatch: (585) 261-4046

Issue: old fridge in the garage - will not stay cold enough Day/Date/Time: 7/30 afternoon Who to call for dispatch: scott cell

Summary: dryer repair. Customer reports dryer runs but does not spin. Appointment scheduled for Thursday, July 30 from 12:30 PM to 5:00 PM. Customer informed technician will provide 20-30 minute call ahead and trucks are stocked for same-day repair whenever possible.

*charge CC on file*Issue: keeps giving an error message d5 and wont work. Date: 07/30 morningWho to call: Bob

Issue: Monogram Freezing food in fridge section and replace the gasket on the washer customer already has a new one Day/Date/Time: Who to call for dispatch: (315) 317-1314

Issue: Not heating Day/Date/Time: Who to call for dispatch: 585-223-2613

Issue: not rotating and only filling part way with water Day/Date/Time:7/30/2026 Who to call for dispatch: William cell

Issue: water is leaking in to the fresh food section Day/Date/Time: Who to call for dispatch: (585) 288-6868

Spring leg tub install

Issue: E24 Error Code Day/Date/Time: 07/30/26 8-12 Who to call for dispatch: Tim

Issue: Not heating Day/Date/Time: Who to call for dispatch: (585) 482-8896

Issue: water top errorcode *SilencePlus 44dBA Please enter hone through GARAGE. The main door into house will be open. When knocking on front door (not garage) dogs bark loudly* Day/Date/Time: 7/30 morning Who to call for dispatch: paul cell

Smells like gas. Want to make sure stove is ok. 7/30 afternoonjordan cell

Issue: washer stopped and wont unlock. Day/Date/Time: 7/30 afternoon Who to call for dispatch: Kathy cell

dishwasher that is leaking from the bottom during operation. 7/29 morningmichael cell

Issue: squeak when it is turning Day/Date/Time: 7/30 morning Who to call for dispatch: Shaun cell

Issue: Not spinning Model Number: ⁠WM3600HWA⁠ Serial Number: ⁠107TNAB21408 Day/Date/Time: 07/30/26 8-12 Who to call for dispatch: Taslima

Washer dryer combo has stopped drying - we have trouble shot it and nothing is fixing it 7/30 afternoonalexis cell

Issue: Ice maker not working Day/Date/Time: 07/30/26 12-5 Who to call for dispatch: Jeff Cell

Ice maker doesn’t work and part of the freezer drawer handle came off7/29 morningvictoria cell

sold work marcone eta wednesday 7/29

Issue: Leaking from the back of the freezer Day/Date/Time: 07/30/26 8-12 Who to call for dispatch: Ray

Issue: light is constantly blinking Day/Date/Time:7/30 afternoon Who to call for dispatch: Katie's cell

sold work vv

Issue: refrigerator with an ice maker problemDate: 07/30 afternoonWho to call: Christopher

The unit is making a loud noise.7/30 morningcarolyn cell

Issue: temp stopped at 49 and seems stuck Mike Recall Day/Date/Time: 07/30 morning Who to call for dispatch: Lindsay

Possible recall(Mike): Stated the is maker is leaking and not making ice and the drinks in the fridge section are not coming out cold while set to 33

Possible recall: Fridge not dispensing water, cust mentioned that it might need a filter7/30/2026

Issue: 5C Error Code Day/Date/Time: 057/30/26 12-5 Who to call for dispatch: Gillian

Sold Work. Not going into a defrost mode need electronic control

Issue: Freezer is not cooling Day/Date/Time: 07/30/26 8-12 Who to call for dispatch: Judith

Issue: bottom oven will not turn on and auto clean is also not working After a self clean that stopped shortly after Day/Date/Time: Who to call for dispatch: (585) 355-7778

Issue: Lid not locking and not getting any water to it Day/Date/Time: 07/30/26 8-12 Who to call for dispatch: William

Issue: Gasket has mold on it and is not holding very well *Not avail until 1pm* Day/Date/Time: 07/24/26 1-5 Who to call for dispatch: Carolyn

Booked via Scheduling Pro: Customer Name: Jessica Pawlukewicz Time slot requested: Thu, Jul 30 at 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Washer Repair What is the brand?: Whirlpool Is this a stacked unit?: No Additional Details: F9 E1 error code Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Callin in on 07/11 and said the fridge didnt get down to 35 or 40 degrees. said the temp fix didnt work.REFRIGERATOR AIR TOWER ASSEMBLY, REFRIGERATOR TEMPERATURE SENSOR install part

Possible recall: Joee r What needs to be repaired?: Dishwasher Repair What is the brand?: GE Additional Details: The dishes are not being cleaned at all.

Issue: *RETURN* F3E5 Error Code came back and they took a picture of it Day/Date/Time: 07/30/26 8-12 Who to call for dispatch: Bill

Issue: washer wont turn on Dryer speed queen- wont dry Day/Date/Time: 07/30 morning Who to call for dispatch: Coldwater animal hospital

Issue: Saying it has a blocked line and was full of suds model# MDB4949SKZ0 Day/Date/Time: 07/30/26 8-12 Who to call for dispatch: Rosemarie

sold work marcone eta wednesday 7/29

Issue: not draining on bottom Day/Date/Time: 7/30 afternoon Who to call for dispatch: diana cell

Issue: when you turn it on there is no water going to it. does not happen every time. Day/Date/Time: 7/30 afternoon Who to call for dispatch: Victoria cell

Issue: *RETURN* Ice dispenser is not bringing the ice out Day/Date/Time: 07/31/26 8-12 Who to call for dispatch: Tony

Issue: Making loud noises at random and will shut off on it's own Day/Date/Time: 07/30/26 8-12 Who to call for dispatch: Tahia

Issue: water dispenser wont work after switching water filter lfds22520s/04 Day/Date/Time: 07/30 morning Who to call for dispatch: Chad

Severe vibration in spin cycle 7/30 morningmary alice cell

Needs a raker kit for the ice maker .

Issue: Making a screeching sound when agitating Day/Date/Time: 07/30/26 12-5 Who to call for dispatch: Matt

Issue: all the lights are lighting up and beeping and it is not draining Day/Date/Time: 7/30 morning Who to call for dispatch: Jeremy cell

Booked via Scheduling Pro: Customer Name: James LaPenna Time slot requested: Thu, Jul 30 at 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dishwasher Repair What is the brand?: Bosch Additional Details: Intermittent problem with cycle stopping after 15 min or control panel will not respond or light up

Booked via Scheduling Pro: Customer Name: Johnathan Time slot requested: Thu, Jul 30 at 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Stove / Cooktop / Oven Repair What is the brand?: Samsung Additional Details: Was cooking on stove and over was turned on at the same time. Oven started humming very loud and sparked and stared smoking. Just as it sparked the fuse tripped and everything shut off. Smoke came from the inside of the oven

New suspension rods would need to be ordered and install to correct the issue at this time .

Gasket replacement

Valve and Tube install

Issue: When starting the dryer the start button has to be pressed down really hard and DVC Day/Date/Time: 07/30/26 8-12 Who to call for dispatch: Robert

Induction control assembly install PHS930YPFS

Issue: Not going through Day/Date/Time: Who to call for dispatch: (585) 208-5244

Issue: fridge and freezer not keeping temp Day/Date/Time: 7/31/2026 morning Who to call for dispatch: Tom cell

Issue: code .30, not washing but it keeps running wont turn off. Day/Date/Time: 7/31/2026 Who to call for dispatch: Sophia cell

Booked via Scheduling Pro: Customer Name: Aimee Cranston Time slot requested: Thu, Jul 30, 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Washer Repair What is the brand?: LG Is this a stacked unit?: No Additional Details: LG top loading washer machine, error code E6, won't start. call 585-200-7694

ice maker install

Issue: Gasket on the door is falling apart turning in to mush Day/Date/Time: Who to call for dispatch: (585) 235-5532

*use CC on file and call AL before any repairs are done*Issue: rinse but wont spin or drain Day/Date/Time: 07/30 Morning Who to call for dispatch: Jason

Possible recall: Fill cup frozen over found no leak by if problem returns will need to replace inlet valve reservoir all under warranty.

Issue: worked on stove yesterday and cust says that one of the burners is not working. thinks that something that happened when they did previous repair made this stop working. Said it worked before tech came out yesterdayDustin A Recall Day/Date/Time: 07/30 morning Who to call for dispatch: Brandie

Issue: continues to show unbalanced load and will not regulate properly.Date: 07/30 afternoonWho to call: Sherry

Issue: ice maker is not working and freezer is leaking water onto floor Day/Date/Time: 07/30 afternoon Who to call for dispatch: Sam

has piano lessons between 3:30-4:30 but will be home during that time.CUSTOMER CALLED IN AND SAID THEY UNSTACKED THE UNITIssue: drain pump is not working. Day/Date/Time: 07/330 afternoon Who to call for dispatch: Kim

Blub replacement

Summary: scheduled a washer repair appointment for a washing machine that will not fill with water. Appointment set for Tuesday, July 30, 2026 from 8:00 AM to 12:30 PM.

Issue: Making a grinding noise Day/Date/Time: 07/30/26 8-12 Who to call for dispatch: George

Issue: water paddle gets stuck and water pours out. also display says fridge is 77 degrees when its not. Dishwasher (kitchenaid)- not drying dishes and leaving splotches on dishes, also slightly tilted. Day/Date/Time: 07/30 morning Who to call for dispatch: Teva

sold work marcone eta tuesday 7/28

Issue: leaking from dishwasher into basement Day/Date/Time: 07/29 morning Who to call for dispatch: Dan

Issue: Warm fridge LG Knows about the compressor still wants someone to come look at it anyways Day/Date/Time: 07/29 morning Who to call for dispatch: Dinah

sold work marcone eta monday 7/27

Booked via Scheduling Pro: Customer Name: Adam Time slot requested: Thurs, Jul 30, 8:00 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dryer Repair What is the brand?: Samsung Additional Details: Dryer vent cover not working. Tried and have the parts. Lost 2 pieces in dryer.

Issue: not drying, no heat Day/Date/Time: 7/29/2026 afternoon Who to call for dispatch: donald cell

Booked via Scheduling Pro: Customer Name: KATHLEEN POLEON Time slot requested: Wed, Jul 29, 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dishwasher Repair What is the brand?: Bosch Additional Details: water stop issue again Please select your service: Dryer Vent Cleaning What floor is your dryer vent on?: Ground floor Additional Details: dryer hasn't been drying as quickly lately - not sure if it's a dryer vent cleaning issue or something else

Issue: door locked Day/Date/Time: 7/29 afternoon Who to call for dispatch: gary cell

Issue: making a loud noise from inside the freezer Day/Date/Time: 07/29 afternoon Who to call for dispatch: Dylan

Booked via Scheduling Pro: Customer Name: Erin Braverman Time slot requested: Wed, Jul 29 at 8 AM - 12:30 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Microwave Repair What is the brand?: GE Additional Details: Microwave is currently working but when opening pull down door, heard very loud pop and now door feels very heavy. Something is not right with the door and I also think the vents/filter inside the unit need to be thoroughly cleaned Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch:

Issue: Drum doesn’t rotate but motor is humming Day/Date/Time: 07/29 morning Who to call for dispatch: Neal

Issue: Leaking from the bottom Day/Date/Time: 07/29/26 8-12 Who to call for dispatch: Bassan

Issue: off balanced Day/Date/Time: 7/29 afternoon Who to call for dispatch: carol cell

Latch install

Booked via Scheduling Pro: Customer Name: Brian Howard Time slot requested: Thu, Jul 30 at 12:30 PM - 5 PM Selected Trade: Appliance Services Please select your service: Repair What needs to be repaired?: Dishwasher Repair What is the brand?: LG Additional Details: After each cycle the bottom is filled with water. Dispatch Fee Acknowledgment: Customer was presented a dispatch fee of 124.99 plus tax and saw the message: 'This fee covers the cost of the technician coming to your home, diagnosing the problem, and offering you options to address your issue. This will be added to your final bill.' SMS Communications Opt-In: Yes Job Type Summary: Issue: Day/Date/Time: Who to call for dispatch: ***POTENTIAL SITE TAKEOVER*** This bookings was created on a location that already exists in your system by a customer whose phone number we did not recognize. We have booked the appointment on the existing customer for this location. The new customer’s information is as follows: NAME: Brian Howard PHONE NUMBER: (585) 420-0267 EMAIL: bphinroc@gmail.com Please review the booking. If it is an existing customer using a new phone number, please update the record. If the customer is a new owner of an existing location, create a new customer record and map the booking to that record.

Issue: *RETURN* Not collecting lint and clothes are taking too long to dry Day/Date/Time: 07/29/26 8-12 Who to call for dispatch: Grant

Summary: Tammi Dlio, phone 5853171187, scheduled for dryer repair. Dryer is not heating. Appointment set for Wednesday, July 29 from 8:00 AM to 12:30 PM. Trip fee of $119.99 plus tax explained. Customer informed that technician will call 20-30 minutes prior to arrival and that well-stocked trucks aim for same-day completion unless parts are needed.Service Location: 5 Forest Ridge Trl, Spencerport, NY, 14559Job scheduled for Wednesday, July 29, 2026 from 08:00 AM to 12:30 PM (US/Eastern).Further Details: https://app.sameday.ai/conversations?id=6a6769a54cc992db66bc86de

Issue: Water leaking underneath Day/Date/Time: 07/29/26 12-5 Who to call for dispatch: David

Issue: Leaking underneath Day/Date/Time: 07/29/26 12-5 Who to call for dispatch: Mahi

isnt sure if it was gas or electricIssue: knob on stove needs to be replaced Day/Date/Time: 07/29 afternoon Who to call for dispatch: Nargis

Refrigerator won’t cool down, food spoiling.7/29 morninghaley cell

Issue: When starting the unit blanks out Amana dishwasher arms are not moving Day/Date/Time: Who to call for dispatch: (716) 478-9683

Issue: won't drain Day/Date/Time: 7/29 morning Who to call for dispatch: julia cell

Issue: fridge or frezer not cooling Day/Date/Time: 7/29 12-5 Who to call for dispatch: John cell

Issue: leaking water Day/Date/Time: 7/29 afternoon Who to call for dispatch: john cell

Issue: icemaker not working 253.7817280 Day/Date/Time: 7/29 afternoon Who to call for dispatch: jim cell