We serviced a
kitchen aid refrigerator
Near Hilton, NY 14468
JK
Job Details: 06/02/2023
Icemaker bad replaced and ran and tested all is working good.
We serviced a
Frigidaire dishwasher
Near Irondequoit, NY 14617
Cristian
Job Details: 06/02/2023
Replace switch assembly #5304517587 tested unit everything is working fine
We serviced a
Admiral Dryer
Near Rochester, NY 14616
JK
Job Details: 06/02/2023
Dryer timer shaft broken and will need to be replaced.
We serviced a
LG Dryer
Near Fairport, NY 14450
Tina
Job Details: 06/02/2023
When on sryer was making a loud noise, a new main kit with 4 wheels , belt and pulley were installed and it?s working without issues.
We serviced a
LG Dishwasher
Near Rochester, NY 14610
Jose R
Job Details: 06/02/2023
After replacing pump unit would spit a lc error code everything on the bottom was bone dry disconnected the sensor for the leak which was suppose to by pass leak code unit still spits out lc code so customer had a bad control board will not be going along with repair complete
We serviced a
GE Oven
Near Fairport, NY 14450
Tina
Job Details: 06/02/2023
Tested range multiple times I couldn?t smell gas and neither could customer. Tested amps on igniter and it?s reading what it should. Takes appropriate time to preheat and works the way it should. Let customer know he has 90 days for service call
We serviced a
Kenmore Oven
Near Webster, NY 14580
Jose R
Job Details: 06/02/2023
Replaced both left and right door oven hinge now door opens and closes fine and is working with In Specs complete
We serviced a
Kenmore refrigerator
Near Webster, NY 14580
Chris
Job Details: 06/02/2023
Replaced icemaker
We serviced a
Kenmore refrigerator
Near Rochester, NY 14615
Cristian
Job Details: 06/02/2023
If customer calls back will recommend come with board assembly and heater to be safe
We serviced a
GE dishwasher
Near Rochester, NY 14612
JK
Job Details: 06/02/2023
Dishwasher will need the main pcb and UI control to correct the issue there are no software updates for this model to correct the unresponsive UI control.
We serviced a
GE oven
Near Victor, NY 14564
Cristian
Job Details: 06/02/2023
Replace lower blower # tested unit lower and upper works good now
We serviced a
Whirlpool Dryer
Near Webster, NY 14580
Chris
Job Details: 06/02/2023
Needs timer unable to locate voltage to motor circuit Est 270 due No repair at this time
We serviced a
frigidaire refrigerator
Near Webster, NY 14580
Chris
Job Details: 06/02/2023
Defrost drain still plugged Cleared restriction and unit tests ok
We serviced a
Kitchen Aid Dishwasher
Near Rochester, NY 14610
Jose R
Job Details: 06/02/2023
Customer dishwasher rack came apart had to replace rack adjuster unit now operating with in specs complete
We serviced a
Amana refrigerator
Near Rochester, NY 14612
JK
Job Details: 06/02/2023
Icemaker fill tube out of holder put back in holder and tested all is working good.
We serviced a
Whirlpool refrigerator
Near Fairport, NY 14450
Tina
Job Details: 06/02/2023
Freezer frozen over, food stuck all behind evap cover and clogged drain. Steamed out freezer and unclogged drain tube.
We serviced a
maytag washer
Near Hilton, NY 14468
JK
Job Details: 06/01/2023
Main PCB and UI control needing replaced, customer will replace machine.
We serviced a
MAYTAG washer
Near Webster, NY 14580
Chris
Job Details: 06/01/2023
Unit working correctly apon arrival No error codes Recommend main pcb if issues persist Approx 250 plus tax would be due
We serviced a
Frigidaire refrigerator
Near Penfield, NY 14526
Chris
Job Details: 06/01/2023
Half day job with 2 technicians Estimate approx 600-1000plus tax depending on time Customer to call when ice and door are fixed under warranty to schedule trim install
We serviced a
kenmore Oven
Near Webster, NY 14580
Chris
Job Details: 06/01/2023
Recommend dsi and harness upgrade approx 390 due if ordered No repair at this time
We serviced a
Samsung Dryer
Near Ontario, NY 14519
Chris
Job Details: 06/01/2023
Replaced idler pulley assy
We serviced a
samsung washer
Near Irondequoit, NY 14622
JK
Job Details: 06/01/2023
Machine getting 4C error code due to faulty inlet valve, inlet valve will need to be replaced, previous repair company broke water filter case and door and they will need to be replaced.
We serviced a
MAYTAG washer
Near Irondequoit, NY 14617
Tanner
Job Details: 06/01/2023
Complaint of noise and no spin. Following errors: F0E2 over suds F7E1 spin speed error. Hand spin basket and bearing grind is heard. Ran auto diagnostic cycle and aside from spin fault completed without issue. Needs new Gearcase. Unit not recognizing basket speed. Needs shift actuator which includes speed sensor. Quoted for Gearcase, drive hub, actuator. Customer researching all options will call back if opt to repair.
We serviced a
GE dishwasher
Near Rochester, NY 14620
Jose R
Job Details: 06/01/2023
Customer unit does not have any power going into it when diagnosing viewed that the wire was burnt on it can not find that the wire harness is available would need to see if we can order that part and come with it to finish up with the repair (GSC3500D50BB) would need to follow up with customer if we can or can not find part
We serviced a
Amana refrigerator
Near Ontario, NY 14519
Chris
Job Details: 06/01/2023
Replaced defrost control and unit appears ok May take up to 24 hours to reach correct temp
We serviced a
lg dryer
Near Rochester, NY 14618
Tina
Job Details: 06/01/2023
Customer had no heat in dryer. Took apart and tested components everything tested good but the thermostat so that was replaced and dryer is heating again. Part was covered under warranty but he paid labor and trip charge.
We serviced a
MAYTAG oven
Near Rochester, NY 14624
Tanner
Job Details: 06/01/2023
Complaint of no bake or broil. Inspected warmer drawer and draw has cookware in excess of height of drawer. This can cause the spark to not hit the burner tube and instead spark grounds out onto cookware. Removed cookware. Tested bake and broil twice and both ignited in 1 spark. This unit does have updated burner assembly and open service pointer does not apply. If issue persists there is a fault in the DSI board causing intermittent no bake/broil.
We serviced a
whirlpool Washer
Near Webster, NY 14580
Tanner
Job Details: 06/01/2023
Complaint of incomplete wash with error messages D5. Following stored errors: F71 suds lock. Ran diagnostic cycle. Basket not returning to home position. Turned off unit. Applied pressure to basket to move to home position. Attempted spin cycle and unit still not in home/spin position. Corroded bearings causing basket not to move up and down with water volume. 2nd Complaint- Oven we repaired in November and still not heating properly. Takes over 40 minutes to bake to 350. Broil element is listed on bake strip circuit. Unit uses broil supported bake. Does require element. Oven- installed broil element. Tested via 350 degree bake and achieved preheat in 14 minutes a proper time frame. Unit testing good. Washer- installed new bearing. Unit still no spin. Customer opting to replace machine.
We serviced a
Whirlpool refrigerator
Near Fairport, NY 14450
Tina
Job Details: 06/01/2023
Tested ice maker, L and M which are for the motor are not reading height enough. It should read around 300 and it?s only reading 72.2. Tests multiple times and have gotten the same reading every time. Motor is bad and a new ice maker is needed. Everything else tested good. Installed new ice maker and it went right into harvest mode and is working.
We serviced a
lg washer
Near Rochester, NY 14617
JK
Job Details: 06/01/2023
Drain pump bad replaced ran and tested for leaks and all is leak free and running good.
We serviced a
whirlpool dryer
Near Fairport, NY 14450
Jose R
Job Details: 06/01/2023
Customer unit had a birds nest inside the vent causing the unit to spit as error code for not properly venting went ahead and did a dryer and vent cleaning now unit is working with in specs complete
We serviced a
GE refrigerator
Near Fairport, NY 14450
Chris
Job Details: 06/01/2023
Just advised customer on how to turn ice maker off so it does not make ice anymore. Left ice maker in place and water on for dispenser use
We serviced a
kenmore Washer
Near Penfield, NY 14526
Jose R
Job Details: 06/01/2023
Put washer in diagnostic mode and it ran without issues. Ran a quick wash and it ran without issues. Put cloths in and tried a wash and an LE code appeared. Tested hall sensor and it was getting voltage from the main board but when tested gray to blue and red to blue it was not receiving correct voltage. Replaced the hall sensor and ran a load and it still had the code. New harness and board are needed and customer is going to just get a new washer.
We serviced a
Frigidaire dryer
Near Wheatland, NY 14546
JK
Job Details: 06/01/2023
Heating element blown and causing short out and machine stopping replaced heating element ran and tested all is heating and running good.
We serviced a
Bosch dishwasher
Near Pittsford, NY 14534
Tina
Job Details: 06/01/2023
Dishwasher as uninstalled and not conned to power. Customer stated leak was coming from inside the dishwasher where the inlet valve is and then leaking through the bottom onto the floor. When I looked at the bottom I see corrosion on the seals and the 2 wires connected to the main harness that are for the drain pump are broken. With everything combined customer is going to be getting a new dishwasher.
We serviced a
kenmore refrigerator
Near Rochester, NY 14624
Jose R
Job Details: 06/01/2023
Customer issue was that the unit would build up ice underneath on the bottom of the freezer customer had the unit unplugged for 24 hours when taking back cover off the drain was draining properly and also ran a ice maker test and everything passed no leaks Seems that the unplugged fix the issue inform customer about the 90 day service call
We serviced a
whirlpool Refrigerator
Near Webster, NY 14580
Cristian
Job Details: 05/31/2023
Cleaned out freezer and fridge drain plug added hot water and it drain down to pan fine now .
We serviced a
Kitchen Aid Dishwasher
Near Fairport, NY 14450
Tina
Job Details: 05/31/2023
Wash pump motor is not working. Customer is going to get a new appliance
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14624
JK
Job Details: 05/31/2023
Refrigerator has sealed system issue and will need to be replaced.
We serviced a
GE refrigerator
Near Rochester, NY 14618
JK
Job Details: 05/31/2023
Freezer door seal bad and will need to be replaced. 05-31-23: Replaced freezer door seal tested for seal and all is sealing good instructed customer to give door an extra push when closing till seal forms to door.
We serviced a
maytag dryer
Near Pittsford, NY 14534
Derek
Job Details: 05/31/2023
Dryer is complete needed a maintenance kit.netherworld oven needs a bake element and the microwave has obsolete parts. Need to install bake element when the part comes in. Replaced the bake element. And it tests out good
We serviced a
Frigidaire Refrigerator
Near Fairport, NY 14450
Tina
Job Details: 05/31/2023
Ice maker is making ice but the raker is not working. Manually got ice it but it?s not going back into harvest mode. A new ice maker is being ordered 5/31 installed new ice maker and heater was burned on old one. New one installed and filled with water and was harvesting. Working without issues.
We serviced a
whirlpool Refrigerator
Near Rochester, NY 14612
JK
Job Details: 05/31/2023
Icemaker motor bad and will need to be replaced.
We serviced a
whirlpool Dryer
Near Webster, NY 14580
Jose R
Job Details: 05/31/2023
when diagnosing unit on site unit was spinning and operating with in specs when taking unit apart viewed that there was a bunch of lint build up inside the unit cleaned it out and cleaned out the back educated customer to get in contact with vent wizard for a cleaning on the vent it was going straight up to the roof complete
We serviced a
whirlpool refrigerator
Near Pittsford, NY 14534
Cristian
Job Details: 05/31/2023
Cleaned out drain plug causing water leak inside fridge unit drain down to pan fine
We serviced a
Samsung washer
Near Rochester, NY 14612
JK
Job Details: 05/31/2023
Washer drain filter not tightened fully, retightened ran and tested for leaks all is leak free and running good.
We serviced a
Samsung refrigerator
Near Rochester, NY 14609
Jose R
Job Details: 05/31/2023
Customer ice maker was not working went ahead and replaced ice maker also went and replaced the drain kit due to water build up on the bottom and replaced temp sensor as well
We serviced a
Bosch Microwave
Near Walworth, NY 14568
Derek
Job Details: 05/31/2023
Need ui for microwave it?s a double wall unit so I?ll need the cart to remove it. Part #12014013 $800 to repair less the service call.
We serviced a
Kenmore refrigerator
Near Irondequoit, NY 14622
Cristian
Job Details: 05/31/2023
Nothing wrong with this unit is making ice fine told customer leave ice-maker alone his 97 years old so he did turn Ice-maker off I turned it back on it?s working fine .
We serviced a
Frigidaire Stove
Near Fairport, NY 14450
Tina
Job Details: 05/31/2023
We serviced a
kenmore Dishwasher
Near Webster, NY 14580
Derek
Job Details: 05/31/2023
Needs springs and link supports Estimate 205-235 plus tax depending how far have to pull unit Installed door springs and links
We serviced a
Jenn air dishwasher
Near Irondequoit, NY 14609
JK
Job Details: 05/31/2023
Ran dishwasher and can find nothing wrong, no leaks all is sounding good.
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14626
JK
Job Details: 05/31/2023
Filter leaking suggest replacing filter first and if returns then will need filter housing.
We serviced a
GE oven
Near Webster, NY 14580
Cristian
Job Details: 05/31/2023
Didn?t really see a issue with stove igniter good temp sensor good Temp did get to what was selected I watched it for 30 minutes I calibrated unit 15 degrees lower if customer calls back will recommend board Temp sensor
We serviced a
MAYTAG washer
Near Spencerport, NY 14559
JK
Job Details: 05/31/2023
Water lines flipped swapped water lines and all is operating normal.
We serviced a
Amana Dryer
Near Rochester, NY 14609
Cristian
Job Details: 05/31/2023
If customer calls back will recommend #pully kit but customer getting new unit
We serviced a
Kitchen aid dishwasher
Near Pittsford, NY 14534
Tina
Job Details: 05/31/2023
Replaced valve and connector from valve to hose and it?s not leaking anymore and working without issues
We serviced a
whirlpool Refrigerator
Near Rochester, NY 14618
JK
Job Details: 05/30/2023
Customer will not repair and is moving shortly she will let new homeowners repair.
We serviced a
MAYTAG washer
Near Rochester, NY 14626
Jose R
Job Details: 05/30/2023
Customer did not want to go along with the repair stated that he had been running less loads and the unit had been operating correctly now that I educated cx about load size
We serviced a
Maytag Dryer
Near Webster, NY 14580
Tina
Job Details: 05/30/2023
Dryer was not heating, tested heater and temp sensors and the thermal cutoff was bad. A new one was installed and dryer is now heating. New Wheels, belt and idler pulley were also installed as part of a maintenance kit.
We serviced a
Frigidaire refrigerator
Near Canandaigua, NY 14424
Derek
Job Details: 05/30/2023
Needs water valve for the unit it?s leaking badly. It?s a whirlpool fridge. I replaced the water valves and tested. She also wanted a new filter installed that she had purchased so I did that too. Her dishwasher wasn?t working due to the water being turned off so I checked that and tests it. The dishwasher is working fine now.
We serviced a
Samsung Dryer
Near Walworth, NY 14568
Derek
Job Details: 05/30/2023
Heater element is burned out.
We serviced a
Whirlpool Washer
Near Rochester, NY 14625
Tina
Job Details: 05/30/2023
Ran a quick wash load and it ran through all cycles without issue
We serviced a
Samsung washer
Near Webster, NY 14580
Cristian
Job Details: 05/30/2023
Water line was reversed put in wrong unit is like 2 weeks old put water line to correct valve and unit is working fine now .
We serviced a
GE dishwasher
Near Canandaigua, NY 14424
Derek
Job Details: 05/30/2023
Replaced the drain hose it was leaking a little at the pump.
We serviced a
Electrolux Dryer
Near Fairport, NY 14450
Cristian
Job Details: 05/30/2023
If customer calls back will recommend Thermistor # Heater # Or customer will call for a vent clean long run .
We serviced a
ge oven
Near Honeoye Falls, NY 14472
Tina
Job Details: 05/30/2023
Bake element is cracked. She wants bake and broil ordered. Will return to install next week. 5/30 bake and broil element were installed and workin without issues
We serviced a
maytag refrigerator
Near Webster, NY 14580
Tanner
Job Details: 05/30/2023
Complaint of ice build up in ice box. On arrival customer had dumped ice and defrosted ice box via hair dryer. Unable to observe ice pattern. The fill tube cup is full of ice. Melted ice in fill tube. Ran harvest and completed without issue. Ice tube blocked with ice due to one off circumstance or inlet dripping water by even when closed. If issue persists order inlet valve.
We serviced a
GE Oven
Near Rochester, NY 14605
JK
Job Details: 05/30/2023
Double oven will need EOC and part is NLA, cook top needed spark electrodes cleaned all is working good. Installed microwave ran and tested all is working good, customer will call to do oven EOC
We serviced a
LG dishwasher
Near Rochester, NY 14610
Tanner
Job Details: 05/30/2023
Complaint of no operation. Confirmed 120 VAC power supply. Power cycled unit by switching breaker and no change. Removed front door. Unplugged connector from main board to PCB display board. Measured 5VDC from main board to display board. Plugged PCB bag into display board. Unit now responsive. Started wash cycle without issue. Cancelled wash without issue. This unit has a Display PCB intermediary to Display UI. Unable to determine where fault lies. If issue persists order both parts.
We serviced a
Electrolux Dryer
Near Rochester, NY 14611
Jose R
Job Details: 05/30/2023
Replaced heating element and thermostat
We serviced a
Samsung washer
Near Pittsford, NY 14534
Tina
Job Details: 05/30/2023
Washer is showing a 4C error code tested water valves and they are working and have the correct voltage. When tested no water it comes in super slow so we took line off washer and the water is pressure is very low. There is a emergency shut off attached to their water valves on the house so they are going to contact a plumber to see if there is something wrong with the house pressure because new hot water tanks we?re just installed. Let customer know they have 90 days for the service call
We serviced a
Samsung washer
Near Rochester, NY 14624
Jose R
Job Details: 05/30/2023
Customers unit was spitting a 5c error code which was not draining went ahead and cleaned out the filter ran unit through a test mode everything passed and is working with in specs complete
We serviced a
Samsung washer
Near West Henrietta, NY 14586
JK
Job Details: 05/30/2023
Filter and drain bellows clogged from sitting cleared clog instructed customer on how to clean filter.
We serviced a
Whirlpool oven
Near Brighton, NY 14620
Tina
Job Details: 05/30/2023
Oven will get temp and drop, checked bake element and voltage is good and so is resistance. Door hinges are bent and it does not always shut correctly leaving gap and light on. Customer is unsure if she wants to replace hinges and will be getting back to us. Estimate given was for 372.71
We serviced a
MAYTAG dishwasher
Near Rochester, NY 14612
JK
Job Details: 05/30/2023
Door hinges bent and not allowing door to close fully door hinges will need to be replaced.
We serviced a
Frigidaire Microwave
Near Webster, NY 14580
Tanner
Job Details: 05/30/2023
Complaint of no operation prior to was tripping breaker. Found open fuse on line filter. Found 3.9 hm resistance through top monitor switch. High amp draw through switch causing over current to fuse. Needs interlock assembly and fuse. Installed new fuse. Control does light up. Installed new latch assembly. Tested via 30 seconds empty then 30 more with water in mug and unit tested good.
We serviced a
GE dishwasher
Near Rochester, NY 14623
Tina
Job Details: 05/30/2023
There was no power going to dishwasher when I got here. I unhooked power supply to do a reset. When I plugged back in lights came on. No error codes came up but dishwasher would not start just would beep. New boards are needed. Customer is going to get a a new dishwasher
We serviced a
Samsung Refrigerator
Near Ontario, NY 14519
Chris
Job Details: 05/26/2023
Replaced ice maker and defrost drain
We serviced a
Whirlpool dishwasher
Near Rochester, NY 14617
Jose R
Job Details: 05/26/2023
Went ahead and replaced bottom door gasket ran it for a cycle and did not detect any leaks coming from the unit operating with in specs complete if issue happens would recommend inner door and hinges
We serviced a
LG dishwasher
Near Rochester, NY 14624
JK
Job Details: 05/26/2023
Ran dishwasher through many cycles and can find no leaks.
We serviced a
Samsung refrigerator
Near Pittsford, NY 14534
Chris
Job Details: 05/26/2023
Installed new condenser fan motor assy And unit started cooling Unit unplugged and pulled out apon arrival may take 24 hours to regulate temperature
We serviced a
LG refrigerator
Near Rochester, NY 14624
Cristian
Job Details: 05/26/2023
Defrosted water line to ice-maker unit is now working with no leaks .
We serviced a
Whirlpool refrigerator
Near Farmington, NY 14425
Tina
Job Details: 05/26/2023
The thermometer they have reads about 42? when I used mine it should between 33 - 39 in different areas. There are no error codes. Freezer is working without issues. Let customer know they have 90 days for the service call if something does happen
We serviced a
amana washer
Near Rochester, NY 14616
Jose R
Job Details: 05/26/2023
Washer belt fell off, technician took apart washer and cleaned out the inside frame. Put belt back on, washer running good now. If issue comes back, customer will need a new belt.
We serviced a
Samsung refrigerator
Near Rochester, NY 14625
Chris
Job Details: 05/26/2023
Needs evap cover , sensor and drain kit No repair at this time Est approx 389.00 would be due
We serviced a
samsung refrigerator
Near Honeoye Falls, NY 14472
Cristian
Job Details: 05/26/2023
Replace ice-maker under warranty #da97-13718c if customer calls back still not making ice will recommend first main board #DA92-00594B
We serviced a
GE washer
Near Rochester, NY 14623
JK
Job Details: 05/26/2023
Breaker was tripped ran washer and all is working good.
We serviced a
GE washer
Near Brighton, NY 14620
Cristian
Job Details: 05/26/2023
Drain hose was not attached right causing leak added a clap no leaks now also water line was put in wrong hot water line was connected to cold valve that?s also fix now
We serviced a
GE Refrigerator
Near Irondequoit, NY 14622
Cristian
Job Details: 05/26/2023
Compressor need to be check customer needs to get new unit
We serviced a
whirlpool Refrigerator
Near Scottsville, NY 14546
JK
Job Details: 05/26/2023
Evap drain clogged at evap pan pulled tube cleaned and all is draining good.
We serviced a
Kenmore refrigerator
Near Irondequoit, NY 14622
Cristian
Job Details: 05/26/2023
Icemaker waterline was detached from the back of the unit causing leak causing icemaker not to make ice . Tested unit water went into the icemaker wait 24 hours for ice to be made
We serviced a
bosch Washer
Near Rochester, NY 14606
JK
Job Details: 05/26/2023
Washer motor and main PCB are bad and will need to be replaced main pcb is NLA
We serviced a
Whirlpool refrigerator
Near Fairport, NY 14450
Tina
Job Details: 05/26/2023
Ice maker was not working, used jumper and tested and it went through a complete harvest but did not fill. Tested water valve and it was not working correctly so a new one was installed. Tested after and ice maker filled and is working correctly.
We serviced a
Bosch Disheasher
Near Rochester, NY 14618
Derek
Job Details: 05/26/2023
Replaced the leaky water inlet valve.
We serviced a
GE Dryer
Near Rochester, NY 14609
Jose R
Job Details: 05/26/2023
Customers unit would not go into a spin customer had a bad belt went ahead and replaced belt unit working with in specs complete
We serviced a
whirlpool dryer
Near Rochester, NY 14617
Derek
Job Details: 05/26/2023
Sabrina 585-444-0040 needs a new drum bearing. The rear bearing on the back of the drum was worn out the bearings were grinding and making all he noise. I replaced it and tested it sounds nice and quiet now. I checked the drum rollers and the belt tensioner pulley. They?re in good working condition no noise and spinning smoothly.
We serviced a
whirlpool Washer
Near Pittsford, NY 14534
Chris
Job Details: 05/26/2023
Replaced shift actuator and unit checks ok New part has a 1 year warranty on part
We serviced a
LG Dryer
Near Rochester, NY 14607
Jose R
Job Details: 05/26/2023
Customer unit is spitting error codes for the vent when diagnosing unit viewed that the vent is going straight up and out the second floor recommend customer to contact vent wizard first and if anything is wrong with the unit then you then they 90 days
We serviced a
LG oven
Near Walworth, NY 14568
Derek
Job Details: 05/26/2023
Changed two igniters.replaced both igniters in the upper and lower ovens. Ram and tested good.