We serviced a
Electrolux oven
Near Rochester, NY 14618
Cristian
Job Details:
09/15/2023
Board looks like it?s the issue it?s covered under warranty so would have to send board back to get fix .
We serviced a
Samsung Refrigerator
Near Henrietta, NY 14467
Jose R
Job Details:
09/15/2023
Customer had a bad compressor on the fridge which customer will be dealing with Samsung because there is a 10 year warranty on it. Customer would need led display for oven which will get taken care of on Wednesday
We serviced a
GE dryer
Near Rochester, NY 14615
JK
Job Details:
09/15/2023
Dryer was disassembled on arrival informed customer would have to charge double labor.
Ran dishwasher through multiple fill drain and wash cycles can not find a leak in tub, ran dishwasher through wash cycle seen alot of foam in dishwasher that couldn't be over flowing into base.
We serviced a
LG washer
Near Webster, NY 14580
Chris
Job Details:
09/15/2023
Replaced customer supplied ebr86498812 control assy and checks ok
We serviced a
MAYTAG Dryer
Near Rochester, NY 14623
Jose D
Job Details:
09/15/2023
The motor is in bad shape and making noises when you spin it by hand. The noise is more noticable at the beginning and end of the cycle. Unit more then likely ends it's cycle early because the motor is over heating. The dryer will need a new motor. Customer will be buying a new dryer.
We serviced a
Samsung refrigerator
Near Rochester, NY 14606
Jose R
Job Details:
09/15/2023
Customer did not have the water line hooked up to the unit customer would need to get in contact with a plumber to set that up went ahead and confirmed the unit is operating with in specs and replaced the filter
We serviced a
Samsung Dryer
Near Rochester, NY 14625
Chris
Job Details:
09/15/2023
Replaced belt and pulley tests ok
We serviced a
Amana refrigerator
Near Rochester, NY 14610
Jose R
Job Details:
09/15/2023
Customer had a bad ice maker causing the unit to fill non stop went ahead and replaced ice maker ran it through a test mode and everything passed unit operating with in specs complete
We serviced a
GE refrigerator
Near Rochester, NY 14624
JK
Job Details:
09/15/2023
Refrigerator condenser fan is burnt out and F/F evap fan burnt out needed software update completed.
9-15-23: Replaced FF and Condenser fan ran all and tested all is working good.
We serviced a
Kitchen aid dishwasher
Near Pittsford, NY 14534
Tina
Job Details:
09/15/2023
Unit is doing same thing as last time, ran diagnostics and the error code is a stuck key. Unhooked UI and drain pump ran for 2 min which indicates a bad UI was sent. Ordering another one to install on Friday
Trip and part covered under warranty
9/15 installed new UI control and dishwasher is running without issues. Let customer know that if it stops working again they will also need the main control bait. But they will just get a new appliance if it happens again
We serviced a
Whirlpool washer
Near Fairport, NY 14450
Tina
Job Details:
09/15/2023
Washer was making noise and spinning funny. When the lid was opened it would stop suddenly. The breaks were greased but it?s still happening.
Customer was given estimate and is going to think about fixing this or getting a new one.
We serviced a
Samsung Dryer
Near Fairport, NY 14450
Tina
Job Details:
09/15/2023
Dryer runes and igniter lights but no flame. Parts needed are valve assy and motor. Customer knows we have to put claims into NL and it needed to get approved before we are able to fix it.
We serviced a
MAYTAG washer
Near Fairport, NY 14450
Derek
Job Details:
09/15/2023
Replaced the drain pump and tested
We serviced a
Maytag Washer
Near Irondequoit, NY 14617
JK
Job Details:
09/15/2023
Main computer and door lock bad cost of repair is more than new machine.
We serviced a
Whirlpool washer
Near Penfield, NY 14526
Chris
Job Details:
09/15/2023
Replaced lid switch assy, agitator dogs and cleaned break package
Tests ok
We serviced a
Samsung Dryer
Near Irondequoit, NY 14609
Cristian
Job Details:
09/15/2023
Will recommend board #DC92-01896G
We serviced a
MAYTAG washer
Near Victor, NY 14564
Derek
Job Details:
09/15/2023
Washer appeared to be leaking at door boot which was full of gunk so that was clears out and a washer dryer pellet was out in and ran thru to help clean it better.
We serviced a
Bosch dishwasher
Near Fairport, NY 14450
Tina
Job Details:
09/15/2023
Installed new board and dishwasher is running and draining without issues.
We serviced a
Bosch dishwasher
Near Fairport, NY 14450
Derek
Job Details:
09/15/2023
Dishwasher is wedged under the counter.
We serviced a
Kenmore refrigerator
Near Pittsford, NY 14534
Jose R
Job Details:
09/15/2023
Customer door was making a squeaking noise when diagnosing unit went ahead and took off door and added line to the bottom and top hinge if issue keeps happening would recommend top and bottom hinge AJC34211602
We serviced a
LG Dryer
Near Fairport, NY 14450
Cristian
Job Details:
09/15/2023
Replace igniter tested unit heats up fine now
We serviced a
Whippoorwill Stove
Near Fairport, NY 14450
Cristian
Job Details:
09/15/2023
replace rack and regulator tested unit working good now
We serviced a
Maytag Dryer
Near Webster, NY 14580
Jose D
Job Details:
09/15/2023
No heat on site. Heating element did not pass the continuity test, the element had a crack in it. Replaced the heating element, ran and tested, the unit now has heat.
We serviced a
LG Dryer
Near Rochester, NY 14616
Jose D
Job Details:
09/15/2023
Igniter had a crack in it. Igniter needs to be replaced. Customer also wants a new belt. Paid in full. Customer will like a hard copy of the invoice. Paid in full.
Replaced the igniter and belt. Ran and tested, the dryer has heat.
We serviced a
GE Stove
Near Rochester, NY 14618
Cristian
Job Details:
09/15/2023
Parts not available.
We serviced a
Kenmore Refrigerator
Near Rochester, NY 14625
Chris
Job Details:
09/15/2023
Replaced defrost control(jazz board) and verified defrost
May take 24 hours to regulate temperatures
We serviced a
GE dishwasher
Near Pittsford, NY 14534
Cristian
Job Details:
09/15/2023
Door spring came off by a object next to it this was put in by exterminator this was not a issue from the repair.
We serviced a
Frigidaire Microwave
Near Rochester, NY 14612
JK
Job Details:
09/15/2023
Mag is grounded out to unit and causing surge.
We serviced a
LG washer
Near Honeoye Falls, NY 14472
Derek
Job Details:
09/15/2023
Replaced the drain pump after I drained all the water out of it.
We serviced a
Samsung dishwasher
Near Victor, NY 14564
Derek
Job Details:
09/15/2023
Looks to need the bottom door seal and some cleaning of calcium build up. I replaced the door seal/sweep. I cleaned the build up on the door. I added rinse aid to the dishwasher it was empty. I informed the hound lady at the desk that they should always use rinse aid , and definitely start using a dishwasher cleaner once a month.
We serviced a
Maytag Washer
Near Williamson, NY 14589
Chris
Job Details:
09/15/2023
Needs gear case and clutch assy
No repair at this time cost exceeds value of machine
We serviced a
Bosch dishwasher
Near Brighton, NY 14620
Tina
Job Details:
09/14/2023
20 year old Bosch dishwasher that has an E15 error code. There is water in the base of the dishwasher and is leaking but customer decid3x to get a new appliance
We serviced a
LG Dryer
Near Rochester, NY 14624
JK
Job Details:
09/14/2023
Replaced high limit thermostat under warranty.
We serviced a
Kitchenaid Dishwasher
Near Brighton, NY 14610
Cristian
Job Details:
09/14/2023
Replace hose tested unit no leaks .
We serviced a
Kenmore washer
Near Rochester, NY 14620
Jose D
Job Details:
09/14/2023
Unit will not go into spin mode. Ran diagnostic test and still will not spin. Unit has a flashing red lid lock, while it's locked. Main bourd not recognizing that the door is locked. Will need a new lock switch and possible main board. Customer will call back if he wants to do the repair.
We serviced a
Frigidaire refrigerator
Near Rochester, NY 14625
Cristian
Job Details:
09/14/2023
Washer water was shut off causing rinse not to work . Working good now
Fridge - will need a seal system check .
We serviced a
Whirlpool washer
Near Rochester, NY 14619
Jose R
Job Details:
09/14/2023
Customer has a bad gear case causing the unit not to work properly customer will explore there options and if wanting to go along with repair would give us a call
We serviced a
Samsung Refrigerator
Near Rochester, NY 14624
Cristian
Job Details:
09/14/2023
If customer calls back Will recommend ice tray #
And icemaker #
Customer is going to call Samsung first to see if covered
We serviced a
LG washer
Near Fairport, NY 14450
Tina
Job Details:
09/14/2023
Washer was leaking from 3 way valve. A new one was installed and I ran a load and no more leaking at
We serviced a
Whirlpool dryer
Near Penfield, NY 14526
Tina
Job Details:
09/14/2023
Customer stated dryer is not starting and when it did it tripped the breaker. I tested timer and all other components and they tested good. I tested the voltage at the wall and it?s not receiving the amount needed to start the dryer. Let customer know she needs to contact an electrician and if there is still an issue with dryer after that she has 90 days for the trip call
We serviced a
frigidaire oven
Near Williamson, NY 14589
Chris
Job Details:
09/14/2023
Replaced oven bake igniter and checks ok
We serviced a
Whirlpool washer
Near Rochester, NY 14615
Jose D
Job Details:
09/14/2023
Did not spin in diagnostic mode.
F5E1-lid switch fault...F1E2- motor control fault...motor humming ang getting very hot.. customer stated they will just buy a new one, doesn't want to put to much money in repairs.
We serviced a
LG Dryer
Near Rochester, NY 14618
Cristian
Job Details:
09/14/2023
Installed washer dryer combo no leaks .
We serviced a
GE oven
Near Irondequoit, NY 14617
JK
Job Details:
09/14/2023
Oven controls stuck and all parts are NLA unable to get rebuilt.
We serviced a
Whirlpool Refridgerator
Near Rochester, NY 14622
JK
Job Details:
09/14/2023
Main computer defrost relay sticking and not allowing compressor to run.
9-14-23: Replaced main control board ran and tested all and all is running good.
We serviced a
Roper Dryer
Near Pittsford, NY 14534
Tina
Job Details:
09/14/2023
Dryer was not heating, tested all components and the heater was bad. A new one was installed and it?s heating and working without issues.
We serviced a
MAYTAG washer
Near Rochester, NY 14616
Jose D
Job Details:
09/14/2023
Unit had a smell non site, smell is more related to lack of maintenance. Customers already tried affresh and other products. Unit would have to be disassembled to get rid of any dirt and mildew build up.
We serviced a
Bosch dishwasher
Near Palmyra, NY 14522
Derek
Job Details:
09/14/2023
Needs new water inlet valve and the actuator is leaking. I took apart the dishwasher and replaced the actuator that was leaking and a new o-ring. I also replaced the water inlet valve as a precaution. They are known to leak and it looked like there was signs of dripping at some point. Ram and tested the unit. It?s working great and no more leaks z
We serviced a
MAYTAG washer
Near Ontario, NY 14519
Chris
Job Details:
09/14/2023
Checked pump , minimal debris if problem returns needs pump
Estimate approx 259 plus tax and shipping would be due
We serviced a
kenmore refrigerator
Near Rochester, NY 14610
Tina
Job Details:
09/14/2023
No leak detected, she has no water line hooked up so there is no leak there and the drain pain in the freezer is not iced over, hose in not clogged.
Did do a coil cleaning for customer
We serviced a
Samsung Dryer
Near Rochester, NY 14620
Derek
Job Details:
09/14/2023
One of the drum roller wheels was locked up and not spinning. The other one in the back had worn and fallen right off. The belt was looking a bit worn. I installed a maintenance kit to repair all the wear and tear items in the dryer.
We serviced a
MAYTAG washer
Near Webster, NY 14580
Jose D
Job Details:
09/14/2023
Unti was in a flood safe mode on site. Once the flood safe mode finished, I was unable to see any error codes on site, unit seems to be working fine. Advised customer to take a pic of the error code and call back if it happens again.
We serviced a
Whirlpool Refrgierator
Near Webster, NY 14580
JK
Job Details:
09/14/2023
Refrigerator unplugged and tested all and can find no faults advice customer to leave plugged in and running.
We serviced a
Samsung Garbage Disposal
Near Fairport, NY 14450
Chris
Job Details:
09/14/2023
Installed new 1/2 horsepower disposal and tested it and it works good.
We serviced a
GE Refridgerator
Near Rochester, NY 14612
Cristian
Job Details:
09/14/2023
Will recommend
Filter #
Right door seal #
Left and right freezer rails #
We serviced a
Samsung Dishwasher
Near Pittsford, NY 14534
Cristian
Job Details:
09/14/2023
Replace pressure sensor# and updated software.
We serviced a
Samsung Microwave
Near Macedon, NY 14502
Derek
Job Details:
09/14/2023
I found that the plastic tab that the spring connects to had broken. I mounted the spring to the metal bracket inside the door of the microwave. Samsung wants you to purchase a whole new door.
We serviced a
Whirlpool Refrigerator
Near Rochester, NY 14612
JK
Job Details:
09/13/2023
Drain line clogged cleared drain tested all is working and draining good.
We serviced a
Kenmore Dryer
Near Fairport, NY 14450
Tina
Job Details:
09/13/2023
Dryer was very loud when running. Took apart and found wheels were deformed. A new maintenance kit with 2 wheels, belt and pulley were installed and dryer is running without issues. Dryer was also vacuumed out
We serviced a
Samsung Washer
Near Penfield, NY 14526
Chris
Job Details:
09/13/2023
Needs spin basket part is on back order and cost exceeds value of machine
We serviced a
GE oven
Near Farmington, NY 14425
Tanner
Job Details:
09/13/2023
Complaint of no bake, confirmed 240 VAC power supply. Found burnt connector at bake element. Harness requires repair and element to be replaced. Confirmed 240 VAC to element when requesting bake. Ordered element and high current spade connectors.
Replaced element. Repaired harness at connector that goes to element. Tested via 250 degree bake and unit tested good.
We serviced a
Samsung Microwave
Near Rochester, NY 14625
Chris
Job Details:
09/13/2023
Was able to get buttons back in place but console is cracked , if problem returns needs console on microwave .
Dryer has good heat , drum is slightly harder to turn than expecting but no abnormal noise on todays visit .. leveled unit so clothing hits moisture bar better *** all Samsung dryers have trouble drying heavy items on auto cycles with mixed loads , cannot correct other than using timed dry cycles or sorting loads to like items
We serviced a
LG Washer
Near Rochester, NY 14624
Cristian
Job Details:
09/13/2023
Dishwasher is customer calls back will recommend circulation motor #
Washer if customer calls back will recommend dampers
We serviced a
Samsung washer
Near North Chili, NY 14514
Jose D
Job Details:
09/13/2023
Unit making a noise near the motor on site. The plate that goes over the pulley wheel and belt was scraping because it was warped. I removed the plate, straighten it out so it's not warped anymore, and properly installed and tightened it. The washer no longer makes the noise, and passed the diagnostics test.
We serviced a
Kitchenaide Dishwasher
Near Fairport, NY 14450
Tina
Job Details:
09/13/2023
Timber knob cracked on 30 year old dishwasher. Is it NLA. Let customer know and said if for any reason we came across it we could contact them
We serviced a
Maytag Refrigerator
Near Fairport, NY 14450
Derek
Job Details:
09/13/2023
He customer replaced the dampener in the fridge and it wasn?t put in properly so the fridge wasn?t getting cold. I also defrosted the evaporator there was some ice and frost on the top and sides. It may need a new computer I told the customer to run it for a week and see where the temps are at. Computer board is $250.00 WPW10207861 if the fridge temps are out of control and way off.
We serviced a
Samsung refrigerator
Near Rochester, NY 14618
Tanner
Job Details:
09/13/2023
Complaint of ice maker freezing up. Measured 40.5 degrees in FF section. Measured 4 degrees in FZ. Ice consistent with pictures outlined in service bulletin ? French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck?. Customers model number and serial number is listed in affected units. Quoted for parts outlined in service bulletin. Customer reaching manufacturer.
We serviced a
frigidaire oven
Near Rochester, NY 14615
Jose D
Job Details:
09/13/2023
The igniter was not glowing on site, did not show any readings for amps and voltage. The oven will need a new main bourd.
We serviced a
Maytag Washer
Near Fairport, NY 14450
Cristian
Job Details:
09/13/2023
Water valve was off causing unit not to start so far ran spin drain and agitates all working normal .
We serviced a
whirlpool washer
Near Fairport, NY 14450
Jose D
Job Details:
09/13/2023
Both options to drain the washing machine water in are not in proper working order. The customer will need a plumber to ensure the drains are working correctly with no obstructions.
We serviced a
ge dishwasher
Near Rochester, NY 14607
JK
Job Details:
09/13/2023
Will have to research why can't get to reset leak detector even though no leak.
We serviced a
Maytag Washer
Near Pittsford, NY 14534
Tina
Job Details:
09/13/2023
Customer said she smelled smoke and heard squeaking. I took front panel off and cover for timer dials to Che k wiring and connections and there was nothing burned. Belts were connected and working without issues. I ran a complete load and there was no smell or squeaking sound.
We serviced a
Whirlpool Refrigerator
Near Penfield, NY 14526
Chris
Job Details:
09/13/2023
Defrost drain restricted, cleared and recommend rear machine compartment be replaced as it is missing- unit will run more efficiently and may prevent future drain issues - customer to replace
We serviced a
samsung dryer
Near Churchville, NY 14428
JK
Job Details:
09/13/2023
Thermal fuse blown replaced checked all and all is running and heating good.
Dryer motor switch bad and motor will need to be replaced.
We serviced a
Samsung oven
Near Irondequoit, NY 14617
Jose R
Job Details:
09/13/2023
Customer had a bad igniter causing the oven not to work went ahead and replaced Robert Shaw igniter now unit is working with in specs customer water line to the ice maker was not sitting right when filling with water would leak into the freezer went ahead and adjusted the line unit operating with in specs complete
We serviced a
Whirlpool dishwasher
Near Rochester, NY 14620
Tanner
Job Details:
09/13/2023
Complaint of no wash on top rack. Sump area clear. Good pumpmpressure. Water is spraying out seam of upper spray arm and manifold. Needs new seal and spray arm. Customer attempting repair.
UI not all lights work. Quoted for UI as well. Customer living with for now, still functional.
We serviced a
Whirlpool Refrgierator
Near Walworth, NY 14568
Chris
Job Details:
09/13/2023
Installed new evaporator fan motor and tests ok
Replaced same part 07/2021 but whirlpool only gives 1 yr warranty on parts , gave a discount but unable to adjust farther
We serviced a
Bosch Dryer
Near Irondequoit, NY 14617
Jose R
Job Details:
09/13/2023
Customers hinges had to be replaced because the door would swing wide open went ahead and replaced hinges unit operating with in specs for the dryer had to replace the belt on the unit to get the drum to tumble went ahead and replaced belt unit operating with InnSpecs complete
We serviced a
GE dryer
Near Victor, NY 14564
Derek
Job Details:
09/13/2023
16 yr old ge washer and dryer. Washer bearing is worn and clunking when I push on the drum. The dryer needs top from bearing and the rear bearing along with a belt and pulley. Both units need extensive repairs. They?re just old and worn out. The customer is going to look at new units.
We serviced a
Bosch dishwasher
Near Rochester, NY 14618
Tanner
Job Details:
09/13/2023
Complaint of door falling open. Right side spring missing, replaced spring assembly on both sides. Tested unit and unit tested good.
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14626
JK
Job Details:
09/13/2023
Icemaker jammed with ice, removed tested all is cycling good monitor and call if needed.
We serviced a
Kenmore Dryer
Near Hilton, NY 14468
JK
Job Details:
09/13/2023
Thermal fuse blown replaced ran and tested all is working good.
We serviced a
Whirlpool washer
Near Penfield, NY 14526
Jose R
Job Details:
09/13/2023
Customers unit is leaking from the water valve causing water to go onto the floor if wanting to go along with repair would need valve will review with wife and get back to us if wanting to go along with repair
We serviced a
Whirlpool refrigerator
Near Victor, NY 14564
Tina
Job Details:
09/13/2023
Fridge randomly stops cooling and the display board shuts off but when you open it lights go on. Tested compressor and it?s working without issues but there appears to be a DC shortage. A new board is being ordered and customer knows if that does not work then it?s a issue with the wire harness which is not repairable.
9/13 installed new board and programmed it. Refrigerator turned right on without issues
We serviced a
Amana refrigerator
Near Honeoye Falls, NY 14472
Tanner
Job Details:
09/13/2023
Complaint of warm temps. Unit turned off on arrival. Ran unit for several minutes and no frost pattern on Evap. Sealed system failure.
We serviced a
GE dishwasher
Near Victor, NY 14564
Derek
Job Details:
09/13/2023
It drained for me fine 5 times everything looks good both of the filters are clean. If it does it again it?s probably the computer. The. It?s time for a new dishwasher
We serviced a
LG Dishwasher
Near Rochester, NY 14617
Jose R
Job Details:
09/13/2023
Customer unit was leaking out of the side of the unit customer Al ready replaced both the gaskets and also checked out the wash arms no cracks on them and were looking with in spec customer would need inner door to be replaced which they will be exploring there options on a new unit
We serviced a
GE Dishwasher
Near Rochester, NY 14625
Chris
Job Details:
09/13/2023
Found several water level errors , replaced water level sensor and updated firmware/software and change operation of indicator lights but tests ok
We serviced a
Whirlpool oven
Near Webster, NY 14580
Chris
Job Details:
09/13/2023
Whirlpool needs new hinges on the top door because it?s not closing all the way which when air gets inside the element cycles on a lot and causes food to burn. Hinges needed for top door
Frigidaire ovens top and bottom are heating to hot and there is not way to calibrate it due to the difference in temp. When set at 350? it ranges between 390? and 400?. Main board need for dbl oven
We serviced a
Frigidaire Refrigerator
Near Rochester, NY 14617
Jose R
Job Details:
09/13/2023
While diagnosing the unit viewed the the gasket on the fridge door was not properly sealed causing condensation to build up on the fridge portion when diagnosing unit customer was on the phone with Frigidaire and they stated that they were going to give her a one time warranty extension inform customer that there is a 90 day set call if needing us to come back
We serviced a
Samsung washer
Near Victor, NY 14564
Derek
Job Details:
09/13/2023
Needs a new lid lock. It was showing lid lock errors in diagnostic mode. The lid lock was working but not all the time. The lid lock was replaced because of it being intermittent.
We serviced a
GE dishwasher
Near Fairport, NY 14450
Tina
Job Details:
09/13/2023
Dishwasher was not starting. A soft wear update was available so that was installed and all components were tested and everything is running correctly. Customer then stated he had a new disposal installed. I checked the knockout for the disposal and it had not been taken out so that was done and dishwasher started running after that.
We serviced a
GE washer
Near Rochester, NY 14611
Jose R
Job Details:
09/12/2023
Customer had a bad door switch causing the unit not to go into a drain and spin mode also had to do software updates on the unit and replaced door switch unit operating with in specs complete
We serviced a
GE Profile wall unit Oven
Near Honeoye Falls, NY 14472
Derek
Job Details:
09/12/2023
Key pad touch screen is no longer available.
We serviced a
Kitchen aid washer
Near Pittsford, NY 14534
Tina
Job Details:
09/12/2023
Leak Was found it in two locations coming from the bottom of the drum customer is going to get new appliance
We serviced a
Electrolux Dryer
Near Pittsford, NY 14534
Cristian
Job Details:
09/12/2023
Customer supply part #134792700 tested unit heats up fine
Also did a short run vent clean
We serviced a
Whirlpool Washer
Near Ontario, NY 14519
Chris
Job Details:
09/12/2023
Replaced drain pump
We serviced a
Kenmore Dryer
Near Webster, NY 14580
Chris
Job Details:
09/12/2023
Needs Tco kit part is under warranty
If unit has trouble in near future needs heating element as it may be intermittently shorting to ground , but see no obvious visible issues
Replaced Tco kit
We serviced a
Bosch Dishwasher
Near Penfield, NY 14526
Tina
Job Details:
09/12/2023
Drain pump is not working so a new one is being ordered
9/12 installed new drain pump and dishwasher red light came on like it was running but was not. This happened for about 15 min then it started working. Let customer know if that continues to happen a new control board will be needed. Part number will be in notes
We serviced a
N/A washer
Near Webster, NY 14580
Jose R
Job Details:
09/12/2023
Customer has a bad drive shaft causing the unit to make a crazy noise when in spin mode inform customer on cost and they will be exploring there options on a new one