We serviced a
Whirlpool Refrigerator
Near Rochester, NY 14626
Jose R
Job Details: 01/19/2024
Customer complaint was that the unit would make non stop ice when diagnosing unit viewed that the arm was not in the right position went ahead and adjusted the arm correctly and ran diagnostics test on ice maker and everything passed inform customer to monitor unit and if issue continues will recommend ice maker
We serviced a
GE Cooktop
Near Fairport, NY 14450
Tanner
Job Details: 01/19/2024
Complaint of intermittent no operation. Able to reproduce issue. Relay cycling when turning on some burners. Confirmed good 240 VAC power supply. Needs new power supply board. Counter cook top installed over slide in range. Quoted for new cooktop install rate as cooktop cannot be serviced without uninstalling both cooktop and slide in oven. Customer researching all options. Will call if they opt for repair.
We serviced a
Kenmore Washer
Near East Rochester, NY 14445
Derek
Job Details: 01/19/2024
110.25132411 model : lock error code I replaced the lid lock and tested numerous times the washer is working and sounds good!
We serviced a
MAytag Dryer
Near Rochester, NY 14617
Jose D
Job Details: 01/19/2024
Dryer vent was clogged. Removed the lint, ran and tested, the dryer is now maintaining normal temaptures.
We serviced a
kENMORE DRYER
Near Fairport, NY 14450
Jose R
Job Details: 01/19/2024
Customer complaint was that the unit was making a loud banging noise when diagnosing unit boss that the supporters were bad went ahead and replaced maintenance kit now unit is operating with in specs complete
We serviced a
Bosch Dishwasher
Near Rochester, NY 14620
Jose R
Job Details: 01/19/2024
Customer complaint was that the unit will be spitting a error code for not draining when diagnosing unit and cleaning it out there was a bunch of gunk and debris build up around the pump and also lid for drain pump was out as well went ahead and cleaned out unit and placed lid back and ran unit multiple times now unit is draining properly complete
We serviced a
Maytag Refrigerator
Near Rochester, NY 14620
Tanner
Job Details: 01/19/2024
Complaint of no ice. Measured 4 degrees in FZ 33 in FF. Confirmed 120 VAC to IM. Jumped ice harvest circuit and ice maker does not harvest. Open circuit in ice motor. Needs new ice maker. Installed new ice maker. Tested via harvest and unit tested good. Customer advised 24 hours before normal ice production.
We serviced a
Whirlpool Dryer
Near Fairport, NY 14450
Tina
Job Details: 01/19/2024
Dryer would not start. Dryers thermal fuse was blown, a new one was installed and it?s working without issues. Dryer vent goes thru a wall so were unable to clean it.
We serviced a
amana Dryer
Near Webster, NY 14580
Chris
Job Details: 01/19/2024
Replaced exhaust thermostat set and unit checks ok
We serviced a
samsung MULTI
Near East Rochester, NY 14445
JK
Job Details: 01/19/2024
Installed free standing range ran and tested all and all is working good. Installed LG washer dryer ran and tested all and all is running good and leak free, turned water off to unit since no occupancy of unit.
We serviced a
Whirlpool Dishwasher
Near Rochester, NY 14618
Tanner
Job Details: 01/19/2024
Complaint of no wash. Following stored errors. F4E3 motor electrical fault F10E1 soap dispenser fault F7E1 heater error Diagnostic cycle motor does run but is louder than normal operation. Circulation pressure is low. Seizing rotor causing noise and weak circulation pressure. Needs new wash motor. Complaint of rinse aid not dispersing. Error for dispensing. Soap door still actuates.Confirmed continuity through heater element at 14 ohms. This error is common with poor circulation as element is submerged in more water than typical causing off temp readings to the control. Cleared errors. Installed new wash motor and tested via normal wash. Circulation pressure is good. Unit testing good.
We serviced a
Whirlpool Washer
Near Penfield, NY 14526
Tina
Job Details: 01/19/2024
During spin cycle washer was make a weird noise and not spinning all the way. I took agitation plate off and looked at the teeth of the hub and they were all worn down so a new one was installed and washer is working without issues.
We serviced a
Whirlpool Dryer
Near Rochester, NY 14612
Cristian
Job Details: 01/19/2024
Replace heating element and did a short run vent clean tested unit heating normal now.
We serviced a
GE Oven
Near Rochester, NY 14619
Jose R
Job Details: 01/19/2024
Customer had another shortage on the wire had to splice it and add another connector and now unit is operating with in specs
We serviced a
Samsung Dishwasher
Near Webster, NY 14580
Chris
Job Details: 01/19/2024
Has leak from heat pump Part special order no ETA. Est approx 420.00 plus tax and shipping would be due on return if repaired No repair at this time
We serviced a
Maytag Washer
Near Rochester, NY 14615
Jose D
Job Details: 01/19/2024
The washing machine has a bearing issue. The customer will look into buying another washer. The repair is too expensive.
We serviced a
Kenmore Refrigerator
Near Pittsford, NY 14534
Tina
Job Details: 01/19/2024
FF section is at 68? and FZ is at 56? fans are all running, he led compressor which is running. Tested contacts on compressor and top left is an 0L which means compressor is bad. Customer is going to get a new appliance.
We serviced a
Bosch dryer
Near Rochester, NY 14626
Jose D
Job Details: 01/19/2024
All fuses along with the heating element passed the continuity test. The dryer had a lot of pebbles within the lint housing. Cleaned and removed all the pebbles and debris. Monitored the tempature with a tempature gauge and there are no signs of over heating. Advised to call back of it happens again.
We serviced a
Whirlpool Washer
Near Penfield, NY 14526
Chris
Job Details: 01/19/2024
Has to leave around 1115 and again after 4 Replaced drain pump and unit checks ok. Unit is stacked and dryer not secured properly, recommend having a installer see if they can still get correct stacking kit
We serviced a
Kenmore Washer
Near Spencerport, NY 14559
JK
Job Details: 01/19/2024
Cleaned drain pump filter door boot drains and ran and cleaner through machine instructed customer to after cleaning cycle is done to run a normal empty load with hot water to fully rinse unit out.
We serviced a
kenmore washer
Near Rochester, NY 14622
JK
Job Details: 01/19/2024
Drain pump bad replaced ran and tested all no leaks and all is draining.
We serviced a
Kitchenaid Dishwasher
Near Pittsford, NY 14534
Derek
Job Details: 01/19/2024
Needs upper spray arm. Heater had tripped and has been reset. All is working now
We serviced a
Kenmore Refrigerator
Near Brighton, NY 14610
Derek
Job Details: 01/19/2024
Going back tomo to finish. The ice is 3? thick in spots in the freezer. Shes going to let it thaw out with the door open over night. I replaced the defrost timer. It didn?t seem to be defrosting the freezer.
We serviced a
Whirlpool Refrigerator
Near Palmyra, NY 14522
Derek
Job Details: 01/19/2024
I replaced the LEDs in the unit.
We serviced a
LG Dryer
Near Webster, NY 14580
Chris
Job Details: 01/18/2024
Replaced maintenance repair kit and checks ok
We serviced a
Whirlpool Washer
Near Rochester, NY 14605
Jose D
Job Details: 01/18/2024
Washer needs new suspension rods. The tub is very bouncy. Customer will weigh out there options and call back if they want to go through with the repair.
We serviced a
GE WASHER
Near Spencerport, NY 14559
JK
Job Details: 01/18/2024
Personality was not saved in machine, related it ran and tested through diagnostics and all is running good.
We serviced a
Maytag Washer adn dryer
Near Rochester, NY 14626
Cristian
Job Details: 01/18/2024
Dryer - will recommend getting new one Washer - will recommend reduce soap unit pass test mode and no recent error codes.
We serviced a
Hotpoint Refrigerator
Near Rochester, NY 14619
Cristian
Job Details: 01/18/2024
If customer calls back for repair will need Defrost thermostat And Damper
We serviced a
Maytag Dishwasher
Near Irondequoit, NY 14609
Chris
Job Details: 01/18/2024
Needs drain hose but unable to locate parts For this brand - found on Sears but it says all parts are NLA Have to call LL FOR CREDIT CARD no payment present with tenet
We serviced a
Jenn air range
Near Walworth, NY 14568
Chris
Job Details: 01/18/2024
Dropped off knobs to customer while in area
We serviced a
kitchenaid dishwasher
Near Webster, NY 14580
Derek
Job Details: 01/18/2024
Needs the main board replaced it?s burned up where the heater wires come out to the heater element. Paid the service cal, the remainder would be $350.00 Board# W10866116
We serviced a
Frigidaire Microwave
Near Rochester, NY 14606
JK
Job Details: 01/18/2024
Door spring holder broken reattached to alternate location for temp fix, if problem returns will need a new door.
We serviced a
Whirlpool Dishwasher
Near Pittsford, NY 14534
Tina
Job Details: 01/18/2024
Customers said there was a loud noise when they use it, ran a diagnostic and there were no error code and it went thru all cycles but during drain it made a weird noise so I took the drain pump off and a tooth pick was stuck in it. Also cleaned out the end of the hose and the garbage disposal port. Dishwasher is working without issues.
We serviced a
Samsung Dishwasher
Near Rochester, NY 14613
Cristian
Job Details: 01/18/2024
Auto was flashing this is a water valve issue the water was not turned on causing this error code turn water back on ran unit for 20 minutes working normal now.
We serviced a
LG Washer
Near Penfield, NY 14526
Chris
Job Details: 01/18/2024
Removed sheet and appears ok
We serviced a
Whirlpool Dishwasher
Near Fairport, NY 14450
Tina
Job Details: 01/18/2024
Screw came loose on dishwasher handle, they were tightened and it?s on
We serviced a
Samsung Washer
Near Rochester, NY 14620
Tina
Job Details: 01/18/2024
Customer said washer wasn?t spinning, put into diagnostics mode and there were no error codes so I went thru all cycles and they all worked without issues. After I ran a complete rinse and spin option and it spun without problems.
We serviced a
amana refrigerator
Near Honeoye Falls, NY 14472
Tina
Job Details: 01/18/2024
This is a garage fridge and the freezer was at 47? FF was at 48?. Took of evap cover and there was not frost patter. Tested compressor and for a 0L reading. Let customer know the compressor was bad. Customer is going to get a new fridge.
We serviced a
GE Dryer
Near Rochester, NY 14606
Tina
Job Details: 01/18/2024
Dryer would not spin because belt was broken. A new belt was installed and dryer is working without issues.
We serviced a
Whirlpool Ice MAker
Near Webster, NY 14580
Chris
Job Details: 01/18/2024
Replaced ff section icemaker and now passes all tests in service mode May take up to 24 hours to properly start ice production
We serviced a
LG Washer
Near Scottsville, NY 14546
Jose D
Job Details: 01/18/2024
Standing water on site, and the washer will not drain. Cleaned the drain filter, and inspected the drain pump. The drain pump is damaged and will need to be replaced. I replaced the drain pump, ran and tested, the washer now drains and works properly.
We serviced a
Whirlpool Washer
Near Rush, NY 14543
JK
Job Details: 01/18/2024
Spider gear bad and parts are NLA, customer will replace unit
We serviced a
Kitchen Aid Dishwasher
Near Spencerport, NY 14559
JK
Job Details: 01/18/2024
Dishwasher motor frozen up and will need to be replaced suggest replacing machine due to age of machine and cost.
We serviced a
Speed Queen Washer
Near Walworth, NY 14568
Chris
Job Details: 01/18/2024
Removed sock from drain pump and unit now spins freely. Sent email invoice to LL Unit is on a gfi/afci breaker - we have had a lot of false breaker issues on modern appliances may want to start by replacing breaker if intermittent tripping persists
We serviced a
samsung dishwasher
Near Pittsford, NY 14534
Tina
Job Details: 01/17/2024
Dishwasher is completely dead. I unplugged it and waiting a few min and plugged it back in to see if it would turn on and it wouldn?t. I hooked up my smart HQ and it would not read the board. Dishwasher needs UI, Main board and door harness. Customer said they will be getting a new appliance but part numbers will be in notes.
We serviced a
LG OVEN
Near Irondequoit, NY 14609
JK
Job Details: 01/17/2024
Replaced relay control board under warranty, ran and tested all volts and amps all is within specifications of this machines schematics.
We serviced a
Whirlpool Oven
Near Penfield, NY 14526
Chris
Job Details: 01/17/2024
Unit working on todays visit again Quoted 330 plus tax for dsi and harness update Customer does not want to spend that much on broil and possibly some confusion on operation of unit .
We serviced a
kenmore dishwasher
Near Rochester, NY 14624
Jose D
Job Details: 01/17/2024
No power on site. The black hard wire power connection was loose. I reconnected the wire and now the dishwasher has power. Ran and tested the dishwasher, everything is now working properly.
We serviced a
GE Dishwasher
Near Penfield, NY 14526
Chris
Job Details: 01/17/2024
Cleaned filter trap and cleared as much debris as possible but unit still drains slower than it should. Contractor put new floor down over feet of dishwasher will be unable to pull unit to replace drain parts No repair at this time
We serviced a
Samsung Dryer
Near Irondequoit, NY 14622
Jose D
Job Details: 01/17/2024
The supporter wheels in the front are in bad shape. Both will need to be replaced. Fixed the issue with the maintenance kit, ran and tested, the dryer no longer makes the noise and works properly.
We serviced a
whirlpool dryer
Near Ontario, NY 14519
Chris
Job Details: 01/17/2024
Replaced heating element
We serviced a
Kenmore Washer
Near East Rochester, NY 14445
Jose D
Job Details: 01/17/2024
F7E5 error code shifter fault. F7E6 motor fault F5E1 lid switch faullt. The lid switch is working correctly. I Replaced the shift actuator and it did not fix the issue. I was able to visually see the washer turn off during the spin mode then turn back on, and then the washer would not finish the spin mode, and just continue to keep going back into the spin cycle continuously. The washer will need a new main board.
We serviced a
Samsung Refrigerator
Near Webster, NY 14580
Cristian
Job Details: 01/17/2024
No frost after running compressor more then 15 min will recommend getting a seal system done .
We serviced a
Sub Zero Refrigerator
Near Rochester, NY 14620
JK
Job Details: 01/17/2024
Evap drain clogged cleared and tested all is draining good.
We serviced a
GE MICROWAVE
Near Penfield, NY 14526
Chris
Job Details: 01/17/2024
Appears fuse was tripped on filter board possibly due to recent wind storm and power issues Replaced fuse and unit tests ok
We serviced a
Kenmore Refrigerator
Near Churchville, NY 14428
JK
Job Details: 01/17/2024
Evap fan burnt out replaced ran and tested all and all is running good.
We serviced a
Kenmore Stove
Near Walworth, NY 14568
Chris
Job Details: 01/17/2024
Dishwasher needs control and key No repair on dishwasher. Replaced front right infinite on range and tests ok
We serviced a
frigidaire refrigerator
Near Rochester, NY 14613
Cristian
Job Details: 01/17/2024
First fridge -Noise issue but I didn?t get no error code ran each component no issues or no noise will recommend take a video customer wants Cover meat pan and fridge Bin. Second fridge - customer wants bin also . Customer paid full first visit .
We serviced a
GE Oven
Near Fairport, NY 14450
Tina
Job Details: 01/17/2024
Customer stated oven wasn?t holding temp. Checked bake element and it had continuity then checked for voltage and it was getting 240 from board so I did highs and lows and the average temp was 352? Let customer know it was working correctly and it could be intermittent and that she has 90 days if the same issue happens again.
We serviced a
Lg Refrigerator
Near Rochester, NY 14625
Tina
Job Details: 01/17/2024
Installed board and hooked water line back up. Water is working and fridge has already dropped 10?
We serviced a
Lg oven
Near Henrietta, NY 14467
JK
Job Details: 01/17/2024
Bake igniter max amps are 2.8 needing 3.4 or higher to ignite, replaced ran and tested all is running and heating good.
We serviced a
Samsung Refrigerator
Near East Rochester, NY 14445
JK
Job Details: 01/17/2024
Replaced freezer Evap cover with fan ran and tested all and all is blowing and cooling good.
We serviced a
GE Washer
Near Rochester, NY 14620
Jose D
Job Details: 01/17/2024
Replaced the shocks. Ran and tested, the washer tub is warped, and is hitting the outer tub when in a high spin mode. The washer will need a new inner and outer tub.
We serviced a
Jenn-air Microwave
Near Webster, NY 14580
Chris
Job Details: 01/17/2024
Needs main PCB but part is NLA and we are unable to repair
We serviced a
Dacor Stove
Near Pittsford, NY 14534
Derek
Job Details: 01/17/2024
I replaced the customer supplied bake element. It also needed a new broiler igniter. Which we supplied. I ran and tested the unit and the oven is working good.
We serviced a
whirlpool dryer
Near Rochester, NY 14618
Tina
Job Details: 01/17/2024
Install new board but had to strip wires and put new spade on due to it melting once put back together dryer works without any issues and is heating great
We serviced a
Whirlpool Dryer
Near Fairport, NY 14450
Tina
Job Details: 01/17/2024
Customer needs a maintenance kit and part of the door latch is broken. He decided to get a new appliance since he is also having issues w the washer and they are over 10 years old.
We serviced a
SAMSUNG refrigerator
Near Rochester, NY 14617
Cristian
Job Details: 01/16/2024
Replace icemaker wait 24 hours for icemaker to make ice
We serviced a
Whirlpool washer
Near Rochester, NY 14625
Cristian
Job Details: 01/16/2024
Will recommend display #W11130339 $262.51 Board #W11130238 discontinued.
We serviced a
maytag dryer
Near Webster, NY 14580
Chris
Job Details: 01/16/2024
Replaced dryer maintenance kit and unit checks ok
We serviced a
GE Washer
Near Spencerport, NY 14559
JK
Job Details: 01/16/2024
Installed new main board supplied by customer, ran and tested all and all is working good.
We serviced a
Lg Dryer
Near Rochester, NY 14617
Cristian
Job Details: 01/16/2024
Will recommend board #EBR31002614
We serviced a
samsung Washer
Near Rochester, NY 14604
JK
Job Details: 01/16/2024
Ran washer through service mode all error codes are more than 300 days old no new codes, agitator drain holes clogged with debri allowing fabric softener to build up and smell cleaned all out instructed customer to run a cleaner in a few times.
We serviced a
maytag dryer
Near Webster, NY 14580
Chris
Job Details: 01/16/2024
Replaced rear bearing / support kit
We serviced a
MAytag Dryer
Near Rochester, NY 14618
Tina
Job Details: 01/16/2024
Fridge: customer decided to not get the parts and just keep it now she has it. Dryer needed a new thermal fuse and I also installed a maintenance kit.
We serviced a
Whirlpool Stove
Near Rochester, NY 14615
Cristian
Job Details: 01/16/2024
customer paid in full first visit will need to come back and replace power cord.
We serviced a
Whirlpool Washer
Near Penfield, NY 14526
Jose D
Job Details: 01/16/2024
Lid was locked on site. Did a hard reset on the washer to empty the water, and the washer gave an f5e3 error code. I Can here clicking noise coming from the lid lock, the noise went away when I manually pulled the lock out, and no longer showed the error code. The washer will need a new lid lock. I replaced the lid lock, ran and tested, the lid lock now works properly with no issues.
We serviced a
kitchenaid Dryer
Near Webster, NY 14580
Chris
Job Details: 01/16/2024
Needs timer but appears NLA and unable to repair
We serviced a
samsung Refrigerator
Near Rochester, NY 14624
JK
Job Details: 01/16/2024
Installed new icemaker ran and tested every component of icemaker and refrigerator, every component test good or passes per service diagnostics, instructed customer to monitor and throw away first few dumpings of ice due to possible contamination.
We serviced a
ge Refrigerator
Near Rochester, NY 14620
Jose R
Job Details: 01/16/2024
Customers u it was not dispensing any water when diagnosing unit viewed that the water line was frozen over went ahead and steamed out the line now u it is operating with in specs complete
We serviced a
lg dryer
Near Williamson, NY 14589
Chris
Job Details: 01/16/2024
Replaced lg dryer maintenance kit and tests ok
We serviced a
lg microwave
Near West Henrietta, NY 14586
JK
Job Details: 01/16/2024
Removed old microwave and installed new ran and tested all and all is working good.
We serviced a
samsung dryer
Near Penfield, NY 14526
Tina
Job Details: 01/16/2024
Dryer was not heating, tested all components the thermal fuse was blown. A new one was installed along with a maintenance kit. While I was there I cleaned out her filter and hoses in her front load washer. Dryer vent is on 2nd floor so was unable to clean
We serviced a
GE rANGE
Near Fairport, NY 14450
Tina
Job Details: 01/16/2024
Customer had a handy man install her bake element and every time she used it it would shut the oven completely off. When I took 5e back off I saw the connection to 5e element was bent and touching metal so when she went to use it it would short out and trip the breaker. I texted everything and all the parts are still good so I fixed the connector and tested bake and it?s working now without issues Also did a vent cleaning while there
We serviced a
GE STOVE
Near Fairport, NY 14450
Derek
Job Details: 01/16/2024
Needs far left burner switch. If the burner comes in on Monday then call and fix it it may have to be tues or wed repair
We serviced a
frigidaire dishwasher
Near Webster, NY 14580
Cristian
Job Details: 01/16/2024
Left and right hinges are pretty bad bent also the inner door that hold hinges is bent customer will think about it for repair Will need Left and right hinge and Inner door #
We serviced a
GE Dryer
Near North Chili, NY 14514
Jose R
Job Details: 01/16/2024
Customers knob broke off not allowing her to start the unit customer would need knob to get her unit working properly complete
We serviced a
Kenmore Refrigerator
Near Rochester, NY 14612
Cristian
Job Details: 01/16/2024
Will recommend #Defrost sensor #6615JB2005H Control board #EBR41956408
We serviced a
Firgidaire Dishwasher
Near Ontario, NY 14519
Chris
Job Details: 01/16/2024
Lower spray arm split customer going to order / replace on their own
We serviced a
Samsung Dryer
Near East Rochester, NY 14445
Jose D
Job Details: 01/16/2024
Won't spin on site. Keeps blowing the thermostat fuse.
We serviced a
Samsung Oven
Near Rochester, NY 14618
Tina
Job Details: 01/16/2024
UI Relays sticking on main board and causing oven to come on randomly will order new one under warranty. 1/16 installed new board and everything seems to be working. Let customer know that if the same things starts happening to contact Samsung since this is the 3rd board we have tried for him.
We serviced a
ge dishwasher
Near Victor, NY 14564
Jose R
Job Details: 01/16/2024
Customers complaint was that they had a powe outage and the dishwasher would not want to turn on after that when diagnosing unit viewed that the outlet was good and confirmed that the unit was getting the 120 but still was not turning on if customer wants to go along with any repair would recommend main board and ui
We serviced a
Maytag Dryer
Near Rochester, NY 14618
Jose D
Job Details: 01/16/2024
The Dryer has a damaged blower wheel. Replaced the blower wheel, ran and tested, the dryer now works properly.
We serviced a
LG Washer
Near Macedon, NY 14502
Derek
Job Details: 01/16/2024
Old unit needs more than it?s worth.
We serviced a
samsung dryer
Near Pittsford, NY 14534
Jose D
Job Details: 01/16/2024
No heat on site. The heating element did not pass the continuity test. The dryer will need a new heating element. I replaced the heating element, ran and tested, the dryer now has heat and is working properly.
We serviced a
whirlpool refrigerator
Near Victor, NY 14564
Derek
Job Details: 01/16/2024
Needs the rails for the freezer door the bearings are falling out. I replaced both of the rails for both the left and right sides. It opens and closes like a new fridge.
We serviced a
Kenmore Oven
Near Pittsford, NY 14534
Jose R
Job Details: 01/16/2024
Customer complaint was that the u it would reset its self and intermittently turn off during the bake operation went ahead and replaced control panel and overlay and set unit to 400 and could not replicate issue unit seems to be working with in specs inform customer to monitor the unit and educated them on the 90 day service call complete
We serviced a
GE Range
Near Spencerport, NY 14559
JK
Job Details: 01/16/2024
Terminal block burnt and will need to be replaced. Dishwasher door switch bad and will need to be replaced. 01-16-24: Replaced door lock on dishwasher ran and tested all is working good
We serviced a
bosch dishwasher
Near Fairport, NY 14450
Cristian
Job Details: 01/15/2024
Replace display confirm with customer everything is good now