We serviced a
samsung dryer
Near Macedon, NY 14502
Derek
Job Details:
11/22/2023
Replaced he heater element and the idler pullly that was worn out.
We serviced a
Samsung Range
Near Rochester, NY 14622
Jose D
Job Details:
11/22/2023
Oven does not properly reach it's tempature when using the bake option. Works fine on conventional bake, and the burners work fine. The oven is showing that its finished pre heating when it has not. The temp sensor is potentially faulty. Recommending to replace the temp sensor. Temp sensor did not fix the issue. There is no information or parts diagram related to the ovens model number. Would recommend the customer to call Samsung for more informatiion.
We serviced a
Kenmore Washer
Near Irondequoit, NY 14609
Jose D
Job Details:
11/22/2023
Customer state the washing machine has an intermittent issue, where the basket seems to get jammed. Would recommend replacing the basket drive and block to correct the issue. Customer will call back if she wants to go through the repair.
We serviced a
FRIGIDAIRE Range
Near North Chili, NY 14514
JK
Job Details:
11/22/2023
Main control has F11 error code tried to reset unsuccessful, main PCB will need to be replaced along with overlay and unit has a short in terminal block customer will need the following parts.
Main PCB: 5304495521
Overlay: 316419828
Terminal block: 5303935271
We serviced a
electrolux Microwave
Near Pittsford, NY 14534
Cristian
Job Details:
11/22/2023
Fridge-cleaned out drain plug drains down fine now .
Microwave will recommend board and new connection to relay on board ,
We serviced a
samsung Dryer
Near Penfield, NY 14526
Jose D
Job Details:
11/22/2023
Cleaned the dryer vent. And cleaned the vent connection behind the dryer.
We serviced a
Bosch refrigerator
Near Webster, NY 14580
Chris
Job Details:
11/22/2023
Needs filter and housing left water off to fridge
Disposal port knock out still in place- removed and unit drains but drain hose end has a split and recommend replacing to avoid water leaks
We serviced a
Kenmore Ove
Near Rochester, NY 14609
Jose D
Job Details:
11/21/2023
No heat on site when using the brake feature on the oven. The igniter is showing a 2.1 amperage, it should be atleast 3.3. the igniter will need to be replaced. I replaced the igniter, the oven now works when using bake. Ran and tested, everything is working properly now.
We serviced a
GE Dryer
Near Rochester, NY 14612
Jose D
Job Details:
11/21/2023
Removed the objects from the lint trap towards the blower wheel. Ran and tested, the dryer works fine and is giving off good heat.
We serviced a
frigidaire dishwasher
Near Victor, NY 14564
Derek
Job Details:
11/21/2023
There was water in the drip pan. I vacuumed it all out and ran the dishwasher. I cannot find a leak anywhere that would?ve filled up the drip pan. I ran for a solid 25min and no issues.
We serviced a
Whirlpool refrigerator
Near Webster, NY 14580
Cristian
Job Details:
11/21/2023
If customer calls back will recommend fan motor and please keep fridge on
We serviced a
LG Oven
Near Webster, NY 14580
Chris
Job Details:
11/21/2023
Found loose connector at broil element , repaired and appears ok
We serviced a
whirlpool garbage disposal
Near Webster, NY 14580
Chris
Job Details:
11/21/2023
Cleared disposal had several fish tank rocks stuck causing jam.
Refrigerator needs defrost parts and water leak repaired
Turned off water to fridge and left unplugged to defrost so unit does not burn up compressor
Estimate approx 335 plus tax and shipping would be due on return
Home owner not present, called no answer again - mother in law says they have some warranty on fridge
We serviced a
Frigidaire Dryer
Near Rochester, NY 14612
Jose R
Job Details:
11/21/2023
Customer has a bad motor and will be exploring there options on a brand new unit complete
We serviced a
frigidaire Washer
Near Rochester, NY 14626
Cristian
Job Details:
11/21/2023
If customer calls back will recommend door switch cover .
We serviced a
GE Microwave
Near Penfield, NY 14526
Chris
Job Details:
11/21/2023
Replaced door interlock switches and unit tests ok
We serviced a
Maytag Washer
Near Webster, NY 14580
Chris
Job Details:
11/21/2023
Cleaned fabric softener cup , was plugged with residual softener
We serviced a
`Maytag wASHER
Near Rochester, NY 14624
Jose R
Job Details:
11/21/2023
Could not remove pal stator and it was stuck customer seems to have a bad actuator and a bad hub customer would be exploring there options on a new unit complete
We serviced a
Maytag Washer
Near Rochester, NY 14612
Jose R
Job Details:
11/21/2023
Customer unit would not go into a agitation mode when diagnosing unit viewed that the arm on the actuator was crack was not allowing it to work properly went ahead and replaced actuator now unit is operating with in specs complete
We serviced a
Kenmore Washer
Near Pittsford, NY 14534
Tina
Job Details:
11/21/2023
Washer needed new lid switch and latch tightened.
Dishwasher needed a new board s customer is going to get new appliance
Refrigerator drain was clogged and ice was building up in the freezer and leaking n the floor. The ice was defrosted and tube was cleaned.
We serviced a
Kitchen Aid Oven
Near Hilton, NY 14468
JK
Job Details:
11/21/2023
Blower fan making a noise unable to replicate on site customer had recording of sound being make and from sound if problem returns will need part upper fan only.
We serviced a
Samsung Refridgerator
Near Victor, NY 14564
Tina
Job Details:
11/21/2023
Installed temp sensor and drainage kit
We serviced a
ge refrigerator
Near Pittsford, NY 14534
Tina
Job Details:
11/21/2023
Dispenser isn?t working, water valve isn?t working and ice maker is working.
Customer is going To get new appliance due to This one being 15 years old
We serviced a
Kitchen Aid Oven
Near Pittsford, NY 14534
Tina
Job Details:
11/21/2023
Customer used self clean the oven stopped working, the TCO blew s a new one was needed. One was installed and oven working without issues
We serviced a
Samsung Oven
Near Henrietta, NY 14467
Jose D
Job Details:
11/21/2023
Everything is working good except the broiler igniter. The broiler igniter is faulty and would need to be replaced. I replaced the broiler igniter, ran and tested, the broiler is now working properly.
We serviced a
Bosch Diswasher
Near Webster, NY 14580
Chris
Job Details:
11/21/2023
Cleaned filter screen , advised customer on soap use and soil issues
Unable to adjust or alter farther
We serviced a
kitchenaid dishwasher
Near Pittsford, NY 14534
Tanner
Job Details:
11/20/2023
Complaint of no drain. Pump runs but no discharge. Filter is clear. Cannot vacuum water brought lines. Drain lines clogged. Ordering check valve assemble and 6 foot drain extender as unit is not directly adjacent to sink.
Installed drain line with extension. Tested via autodiagnostic cycle and unit tested good.
We serviced a
GE Dryer
Near Fairport, NY 14450
Jose D
Job Details:
11/20/2023
Squeeking noise on site. Dryer duct seal assembly, and top bearing assembly was damaged. Both parts will need to be replaced to correct the issue. Due to the price of the repair, the customer feels its best to just get a new dryer.
We serviced a
maytag oven
Near Irondequoit, NY 14622
Jose R
Job Details:
11/20/2023
PO / Claim # 1772618
Customer has a bad Range Oven Control Board (WPW10655837) would need to be replaced unit beeps non stop with no error codes displaying also cx states the unit had spit f2e0 which is stating it has a shorted touch pad and range oven control comes with board and display at the same time
We serviced a
Lg Washer
Near Pittsford, NY 14534
Cristian
Job Details:
11/20/2023
Replace dispenser tested unit no leaks .
We serviced a
Whirlpool Washer
Near Brockport, NY 14420
JK
Job Details:
11/20/2023
Ran through service mode all is draining good if problem returns will need drain pump.
We serviced a
Maytag Dryer
Near Rochester, NY 14612
Jose R
Job Details:
11/20/2023
Customer had a bad flower wheel went ahead and replaced wheel now unit operating with in spec
We serviced a
Kenmore Washer
Near Macedon, NY 14502
Derek
Job Details:
11/20/2023
I ran the unit a few times and found nothing wrong and it seems to be working good. I went into diagnostic and found that there was oversuds and a stuck button key.
We serviced a
Maytag Washer
Near Honeoye Falls, NY 14472
Tanner
Job Details:
11/20/2023
Tub ring and bellow unseated from front fascia. There is a crack in the bellow. Reinstalled bellow and tested via rinse and spin. Unit leaks substantial. Needs new bellow.
Installed new bellow gasket. Tested via rinse and spin and unit tested good.
We serviced a
GE Range
Near Penfield, NY 14526
Tanner
Job Details:
11/20/2023
Complaint of unit not baking. No igniter glow. Confirmed 120;VAC to igniter. Replaced igniter. Tested via 250 degree bake and unit tested good.
Fridge- complaint of intermittent no dispense of ice. Measured 45 degrees in FF section. Errors stored for defrost run times from 4 days ago. Inspected Evap and no defrost issue present.thermistors measuring in line with temp gun. Customer t continue to monitor. Could not reproduce complaint.
We serviced a
Kenmore Refrigerator
Near Pittsford, NY 14534
Tanner
Job Details:
11/20/2023
Complaint of fan noise. Ice build up on back of evaporator. Measured 36 in FF and 6 in FZ. Customer states they did self defrost with hair dryer. Measured 29.7 hums through defrost circuit proving good element and bi metal. Measured defrost sensor at 67.6 k ohms an equivalent of approximately 5 degrees F. A proper reading. Defrost sensor is testing within range. Defrost circuit is closed. ACU not turning on defrost. Needs new ACU. ACU NLA.
We serviced a
Whirlpool Washer
Near Pittsford, NY 14534
Cristian
Job Details:
11/20/2023
We serviced a
frigidaire refrigerator
Near Pittsford, NY 14534
Cristian
Job Details:
11/20/2023
Seal system issue Customer will need to get compressor checked .
We serviced a
Samsung refrigerator
Near Hilton, NY 14468
JK
Job Details:
11/20/2023
Refrigerator will need evap cover complete along with defrost thermostat, icemaker kit, customer will replace unit due to age of appliance.
We serviced a
LG Dryer
Near Fairport, NY 14450
Cristian
Job Details:
11/20/2023
Replace belt and thermostat
We serviced a
Whirlpool Fridge
Near Webster, NY 14580
Cristian
Job Details:
11/20/2023
Cleaned out Icemaker water pipe wait 24 to 48 hours for icemaker to make ice
We serviced a
Whirlpool Dryer
Near Webster, NY 14580
Chris
Job Details:
11/20/2023
Replaced maintenance kit due to bad roller/support rollers and unit sounds and operates properly. Is still a slight knocking noise from rear bulkhead that I am unable to correct , possible rear bulkhead is warped / bent
We serviced a
Ge Wall Oven
Near Victor, NY 14564
Derek
Job Details:
11/20/2023
Weds a new board wb27x25554 $400.00
We serviced a
ge dryer
Near Rochester, NY 14626
JK
Job Details:
11/20/2023
Completed a vent cleaning and all is clean temperatures are high side 190? kick on temperatures are 140? all is working and operating good instructed customer on a power vent due to overall length of duct line.
We serviced a
LG Washer
Near Fairport, NY 14450
Tanner
Job Details:
11/20/2023
Complaint of on washer. Pump runs but no production. Needs drain pump. Replaced drain pump. Tested unit and unit tested good.
Dishwasher- complaint of intermittent no operation. Unit not operating on service call. Power tested good. Software tool not reading machine. Unable to correct through software update. Quoted for PCB and UI. Quote on different work order.
We serviced a
GE Washer
Near Penfield, NY 14526
Tanner
Job Details:
11/20/2023
Complaint of no operation. Confirmed 120;VAC to unit. Unable to perform software updates to correct known GE board failures. Quoted for new boards. Customer looking at all options.
We serviced a
samsung refrigerator
Near Rochester, NY 14624
Jose R
Job Details:
11/17/2023
Customer had a bad temperature sensor went ahead and replaced sensor also extended the defrost cycle cleaned up evap cover and made sure the drain hose in the back was clean as well unit operating with in specs complete
We serviced a
kenmore refrigerator
Near Fairport, NY 14450
Jose R
Job Details:
11/17/2023
Replaced ice maker and fan motor and unit did fill with water and fan motor is running with in specs inform customer to monitor unit and educate us on how it goes
We serviced a
whirlpool dryer
Near Victor, NY 14564
Derek
Job Details:
11/17/2023
Long vent cleaning
We serviced a
samsung Washer
Near Rochester, NY 14606
Jose D
Job Details:
11/17/2023
Washing machine has a DE ERROR code on site. Did a hard reset and the washer then unlocked, which the customer also stated he has done, but the error code came back. Ran and tested on a full rinse and spin cycle. Everything seems to be working fine. Advised the customer to call back if it happens again, and would recommend to come back with a new door lock.
We serviced a
Frigidaire Freezer
Near Rochester, NY 14624
Chris
Job Details:
11/17/2023
Cleaned and cleared frozen defrost drain , appears ok and may take up to 24 hours to reach set temperatures
We serviced a
Electrolux Dryer
Near Webster, NY 14580
Chris
Job Details:
11/17/2023
Found stuck flame sense switch, replaced and unit tests ok
We serviced a
Frigidaire Dishwasher
Near Webster, NY 14580
Chris
Job Details:
11/17/2023
Replaced water level sensor and tests ok
We serviced a
Whirlpool dishwasher
Near Honeoye Falls, NY 14472
Tina
Job Details:
11/17/2023
11/17 installed sump and dishwasher is working without issues and no leaks.
We serviced a
maytag washer
Near Pittsford, NY 14534
Jose D
Job Details:
11/17/2023
The hub for the washer is stripped, I was able to visually see the the hub is not gripping to the shaft. The washer will need a hub replacement. Replaced the hub, the washer now engages in a spin mode. Rotor motor is also stripped, due to repair cost the customer does not wish to have it repaired.
We serviced a
LG Dishwasher
Near Henrietta, NY 14467
Cristian
Job Details:
11/17/2023
Reinstalled bracket it?s nice and tight and secured.
Added longer screws .
We serviced a
Maytag Dryer
Near Pittsford, NY 14534
Tina
Job Details:
11/17/2023
Dryer was making a lid squeaking sound, a new maintenance kit was installed that was 4 wheels, belt and idler. Dryer working without sound.
We serviced a
LG Washer
Near Ontario, NY 14519
Chris
Job Details:
11/17/2023
Needs main PCB , no repair at this time.
Estimate approx 420 plus tax and shipping would be due if repaired
We serviced a
whirlpool refrigerator
Near Fairport, NY 14450
Derek
Job Details:
11/17/2023
I cleaned out the big chunk of ice in the bottom of the freezer. I pulled it out and cleaned the drain hose for the freezer it was clogged up. The evaporator and evap fan look good.
We serviced a
Whirlpool Dryer
Near Rochester, NY 14612
Cristian
Job Details:
11/17/2023
Replace idler kit tested unit no more noise
We serviced a
Kenmore Washer
Near Rochester, NY 14626
JK
Job Details:
11/17/2023
Replaced cam gear due to bad spring and not disengaging all the way ran through recalibration mode ran and tested all is working good, door striker broken and will need to be replaced.
11-17-23: Replaced lid latch ran and tested all is working and locking good.
We serviced a
Speedqueen washer
Near Farmington, NY 14425
Derek
Job Details:
11/17/2023
Drain pump sounds good and seems to be working. I vacuumed out the drain line in the back. I also vacuumed out the drain from the tub to the pump. Ran and tested the unit it seems to be draining fine now.
We serviced a
Maytag Washer
Near Penfield, NY 14526
Derek
Job Details:
11/17/2023
I got the washer to drain. It wouldn?t agitate or spin it would just do the sensing of a load and stop. I ran diagnostic and it came up with an rps sensor error twice. I ran and tested the washer a few times to make sure it was working properly.
We serviced a
Whirlpool Washer
Near Fairport, NY 14450
Chris
Job Details:
11/17/2023
Shocks are worn but main issue is structure/ floor itself has a lot of give and bounces when washer is running - would need contractor or engineer to diag floor issue.
Est to change shocks is approx 185 plus tax due- maintenance to talk to ally and will call if ordered
We serviced a
GE Dishwasher
Near Penfield, NY 14526
Tina
Job Details:
11/17/2023
Customer had a leak from the front left of the door. Put in smart hq and determined new spray arm was needed but seal on inner door was also moldy and falling off of inner door. After quote was given for price she declined repairs and decided she is going to get a new one.
We serviced a
Kitchen aid oven
Near Webster, NY 14580
Chris
Job Details:
11/17/2023
Replaced TOD thermostat on dual fuel range and unit now bakes and broils - if unit has future issues after self clean recommend new cooling fan as well but appears to be working on todays visit.
Wall oven appears to have bad broil element and ACU but parts appear NLA
We serviced a
Samsung Washer
Near Rochester, NY 14623
Cristian
Job Details:
11/17/2023
Cleaned out filter tested unit ran fine no issues.
We serviced a
Kenmore Dryer
Near Rochester, NY 14612
Cristian
Job Details:
11/17/2023
Replace timer tested unit working normal now
We serviced a
LG Dishwasher
Near Pittsford, NY 14534
Tina
Job Details:
11/17/2023
Dishwasher shows and AE error code and the drain pump won?t stop running. Base of dishwasher is covered in wood pieces and Mouse dropping. Customer is going to get a new appliance
We serviced a
Oven Frigidaire
Near Webster, NY 14580
Jose R
Job Details:
11/17/2023
Replaced element unit still not working will try to reach out to manufacture to see if there is anything they will recommend new element did not resolve issue
We serviced a
Electrolux refrigerator
Near Pittsford, NY 14534
Cristian
Job Details:
11/16/2023
Replace motherboard wait 24 to 48 hours for proper cooling
We serviced a
Kenmore Dishwasher
Near Pittsford, NY 14534
Tina
Job Details:
11/16/2023
Installed new drain pump and dishwasher is working without issues.
Tenants mother signed and had permission from the landlord whom I talked took payment from over the phone
We serviced a
amana refrigerator
Near Fairport, NY 14450
Chris
Job Details:
11/16/2023
Replaced defrost control and unit tests ok - may take up to 24 hours to reach set temperature
We serviced a
MAytag Dryer
Near Rochester, NY 14609
Jose D
Job Details:
11/16/2023
Dryer belt was disconnected from the motor. Customer will take care of it. Belt is in decent shape. The motor sounds really rough, more then likely a motor bearing issue. Customer not to conserned about the motor.
We serviced a
Maytag Oven
Near Webster, NY 14580
Chris
Job Details:
11/16/2023
Replaced oven controller and unit tests ok
We serviced a
samsung dishwasher
Near Pittsford, NY 14534
Cristian
Job Details:
11/16/2023
Just added pieces back together didn?t really take much . Its a piece that attaches to the top rail all normal now .
We serviced a
GE Washer
Near Rochester, NY 14624
JK
Job Details:
11/16/2023
Replaced customer purchased shocks ****No Part Warranty****ran and tested all and all is working good.
We serviced a
LG Fridge
Near Rochester, NY 14612
JK
Job Details:
11/16/2023
Inlet valve not opening or closing fully and allowing water to freeze in tube inlet valve will need to be replaced.
11-16-23 installed inlet valve ran and tested icemaker all is filling and operating as normal.
We serviced a
ge dishwasher
Near Webster, NY 14580
Chris
Job Details:
11/16/2023
Replaced front left upper rack support only. Paid for on original visit
We serviced a
Bosch Dishwasher
Near Victor, NY 14564
Derek
Job Details:
11/16/2023
Replaced the springs for the door on the dishwasher. Also the bottom kick plate wasn?t connected to dishwasher and the door was binding on it. I cleaned the dryer vent and removed the cover and cleaned out all he lint.
We serviced a
samsung cooktop
Near Canandaigua, NY 14424
Derek
Job Details:
11/16/2023
Replaced the left middle gas burner valve for the knob.
We serviced a
Samsung Stove
Near Farmington, NY 14425
Tina
Job Details:
11/16/2023
2 radiant burners are not working but both are getting voltage and have correct ohms. Customer needs a new board. Customer is going to get a new appliance
We serviced a
samsung washer
Near Victor, NY 14564
Derek
Job Details:
11/16/2023
The washer wasn?t spinning and making strange noises when it went to shift into spin cycle. The drum was not moving properly and switching to the spin cycle. I replaced the motor stator assy. The hall sensor is built into it and it?s the only way to replace the sensor. I removed and installed the new parts. I tested the unit non a rinse and spin the washer is spinning great.
We serviced a
MAYTAG Washer
Near Pittsford, NY 14534
Tina
Job Details:
11/16/2023
Washer is squeaking bad at transmission, customer is going to use till it breaks.
Dryer needed a maintenance kit which was installed and is working without issues.
We serviced a
ge dishwasher
Near Penfield, NY 14526
Chris
Job Details:
11/16/2023
Replaced electronics and unit operates properly
We serviced a
GE Washer
Near Churchville, NY 14428
JK
Job Details:
11/16/2023
Gearcase bad and will need to be replaced customer will replace machine.
We serviced a
samsung dryer
Near Fairport, NY 14450
Jose D
Job Details:
11/16/2023
All supporter wheels were all damaged. The belt had cracks. The dryer will need new supporter wheels, idler and a belt.. replace with the lg roller kit. The basket now spins with no tension.
We serviced a
Maytag Dryer
Near Churchville, NY 14428
JK
Job Details:
11/16/2023
Completed double dryer vent cleaning all is clean and venting good.
We serviced a
Frigidaire refrigerator
Near Victor, NY 14564
Derek
Job Details:
11/16/2023
Complaint of warm temps and noise. No noise present on service call. Evap fan error. Measured 16 degrees in FZ and 54 degrees in FF section. Inspected Evap for defrost issue and no ice blocking found. This unit is equipped with DC variable speed Evap fan. Only way to confirm speed signal from ACU is to install known good fan. Quote for Evap fan and control, install fan first. If testing good return ACU. On return the fan wasn?t working. I pulled the freezer apart plugged the new fan in and it fired right up. I didn?t install the computer board.
We serviced a
maytag washer
Near Rochester, NY 14624
Jose R
Job Details:
11/16/2023
Customer complaint was that the unit would spit a 5 d error code indicating they have excessive suds inform customer to lighten up on loads and try not to use a lot of detergent if issue happens again inform customer to monitor and take a video of issue because could not replicate any issue while running a load complete
We serviced a
Frigidaire Microwave
Near Pittsford, NY 14534
Derek
Job Details:
11/16/2023
Replaced the motor for the turn table. Ram and tested and it?s working perfectly now.
We serviced a
LG Washer
Near Fairport, NY 14450
Tina
Job Details:
11/16/2023
Ordered switch for light on wall oven, pulled a toy out of filter on washer and bth are working without issues.
Gas cooktop is producing soot on pans, everything appears to be working well. Flames are perfect, orifices are correct.
11/16 installed new oven switch for light and it?s working without issues. Tested both oven and they are good.
We serviced a
samsung refrigerator
Near Pittsford, NY 14534
Cristian
Job Details:
11/16/2023
Replace drain kit and fridge temp sensor wait 24 to 48 h for proper cooling
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14606
Cristian
Job Details:
11/16/2023
Replace Evap motor with defrost sensor wait 24 to 48 hours for proper cooling .
We serviced a
frigidaire refrigerator
Near Pittsford, NY 14534
Tina
Job Details:
11/16/2023
Ice maker would fill and freeze but would not turn to dispense out of it. During service more all aspects of it works.
A new ice maker was installed and it filled before I left.
We serviced a
Ge refrigerator
Near Penfield, NY 14526
Chris
Job Details:
11/16/2023
Found compressor not running , had power to start relay - replaced start relay and unit appears to be cooling - will take up to 24 hours to reach set temperature
We serviced a
ge oven
Near Fairport, NY 14450
Tina
Job Details:
11/16/2023
Oven would not bake or Brazil and they share one igniter. I replaced the igniter and oven is working without issues.
Part was under warranty so no charge
We serviced a
GE stove
Near Penfield, NY 14526
Chris
Job Details:
11/16/2023
Replaced front right burner and infinite switch and tests ok
We serviced a
GE Refrigerator
Near Webster, NY 14580
Chris
Job Details:
11/15/2023
Found evap thermistor not seated on evap coil , reattached and should help with temp issue
Also icemaker and inlet valve faulty no repair at this time
We serviced a
ge dryer
Near Pittsford, NY 14534
Tina
Job Details:
11/15/2023
Complaint of no operation. Angel powers on but unit does not start. Confirmed no continuity through motor circuit. Open thermal fuse. Ordering updated fuse.
F4E3 error for restricted air flow. Once dryer running air flow can be assessed.
Belt kit included on quote. Can be removed at technician/customer discretion
11/15 installed new maintenance kit and fuse and dryer is working without issues.