We serviced a
Frigidaire dishwasher
Near Victor, NY 14564
Derek
Job Details:
09/01/2023
Needs a new spray arm orbital. Replaced the spray arm and tested its spinning great now. The old one the bottoms metal piece broke off and was hitting on the heater element.
We serviced a
Whirlpool Dryer
Near Rochester, NY 14607
Cristian
Job Details:
09/01/2023
Replace door switch tested unit working normal now .
We serviced a
Roper washer
Near Rochester, NY 14612
Jose D
Job Details:
09/01/2023
Unit not draining on site, removed all the water, and confirmed that the drain pump is not working. Customer states she will just buy another unit since the repair cost is about the same for what she paid for it.
We serviced a
Kitchen aid Stove
Near Pittsford, NY 14534
Derek
Job Details:
09/01/2023
Cook top need new gas valve knob assy not sparking when the dial is turned. 8286561 Going to be about $412
We serviced a
frigidaire Refrgierator
Near Greece, NY 14612
Jose R
Job Details:
09/01/2023
Customer does not have a full frost pattern and has partial frost customer has a compressor issue and will be exploring there options on a new one
We serviced a
Kenmore washer
Near Webster, NY 14580
Chris
Job Details:
09/01/2023
Checked all electrical connections and did factory reset - unit started working and no error codes stored
If problem returns would recommend new main Pcb, but Kenmore has discontinued part and is NLA
We serviced a
MAYTAG washer
Near West Henrietta, NY 14586
Jose R
Job Details:
09/01/2023
Customers lid lock was bad causing the unit not to go into a cycle went ahead and replaced lid lock unit opera with in specs complete
We serviced a
Bosch Dryer
Near Rochester, NY 14619
Jose R
Job Details:
09/01/2023
Customer has a bad dryer electronic control board shows that manufacture no longer makes the part and would want 607 for it wrote coupon to customer and they will be exploring there options on a new one
We serviced a
Kitchen aid dishwasher
Near East Rochester, NY 14445
Chris
Job Details:
09/01/2023
No power out of main PCB to motor
Part is NLA and we are unable to repair
We serviced a
GE oven
Near Pittsford, NY 14534
Chris
Job Details:
09/01/2023
Replaced customer supplied selector switch and our oem bake element, unit tests ok
We serviced a
frigidaire Refrgierator
Near Penfield, NY 14526
Chris
Job Details:
09/01/2023
Needs new electronics
Estimate approx 680.00 plus taxes due ( after service call of 99.99 plus tax is paid)
Eta 2-3 days to get parts
No repair at this time
Send email invoice home owner tending to important family matters
We serviced a
Electrolux Dryer
Near Rochester, NY 14609
Cristian
Job Details:
09/01/2023
Replace REAR BEARING KIT tested unit no noise .
We serviced a
Samsung dishwasher
Near Rochester, NY 14612
Cristian
Job Details:
09/01/2023
Brand new dishwasher only few days old the frame is fully damage Custumer needs to get a hold of the store unit is unrepairable .
We serviced a
Electrolux washer
Near Fairport, NY 14450
Jose D
Job Details:
09/01/2023
Gasket was twisted up on site, after further investigation, the right side tube hanging spring was broken. Therefore the tub is sinking down towards the right side.
Customer will need a new hanging spring.
Replaced the washer suspension spring. Ran and tested. No leaks, and it went through a full spin cycle no problem. No error codes.
Customer paid in full.
We serviced a
Whirlpool Dryer
Near East Rochester, NY 14445
Chris
Job Details:
09/01/2023
Blower motor failed causing element to burn up
Needs atleast element assy and blower cap.
Venting also disconnected apon arrival and will need to be reattached if repaired.
Called LL and gave diag, no repair at this time
Parts are approx 410 plus tax / shipping + labor
We serviced a
LG Washer
Near Pittsford, NY 14534
Cristian
Job Details:
09/01/2023
Base on the research notes they have issue with this uE code apparently there is a software update for this smart balance future will recommend first customer to contact lg for update if not we can replace board about $700 total
We serviced a
Whirlpool refrigerator
Near Webster, NY 14580
Chris
Job Details:
09/01/2023
Replaced customer supplied left freezer door rail
We serviced a
ge dryer
Near Hilton, NY 14468
Jose R
Job Details:
09/01/2023
Had to replace belt unit operating with in specs complete
We serviced a
samsung refrigerator
Near Walworth, NY 14568
Derek
Job Details:
09/01/2023
Icemaker frozen up. Samsung tech sheet recommended a new kit. Installed kit per Samsung, everything tested great.
We serviced a
Samsung washer
Near East Rochester, NY 14445
Jose R
Job Details:
09/01/2023
Customer Walter valve was turned off not allowing any eye to get inside of the unit went ahead and turned on water and ran a smart install unit operating with in specs complete
We serviced a
Whirlpool Refrigerator
Near West Henrietta, NY 14586
JK
Job Details:
08/31/2023
Complaint of warm temps. Measured 56 degrees in FF and 48 in FZ. Compressor not running. Confirmed 120;VAC not going to compressor or condenser fan. L1 for those components runs through defrost controller then thermostat in series. While dropping front controls unit powered on compressor. Measured 120 VAC from defrost controller. Due to unit failing intermittently unable to rule out defrost controller vs thermostat. Ordering both parts. Customer will call back if unit goes into failed state so we can come back and attempt to narrow diagnosis.
We serviced a
Whirlpool washer
Near Rochester, NY 14625
Cristian
Job Details:
08/31/2023
Will recommend gear case part not available.
And belt
We serviced a
Whirlpool Refrgierator
Near Pittsford, NY 14534
JK
Job Details:
08/31/2023
Removed old plastic line and installed copper line tested all for leaks and all is leak free. Customer had refrigerator pulled out when arrived and scratched flooring when they moved the unit.
We serviced a
LG Dryer
Near Pittsford, NY 14534
Derek
Job Details:
08/31/2023
He dryer lint trap screen is broken and a piece of the plastic was wedged in the blower fan causing it to be unbalanced and have a weird vibration. I removed the lid and the front of the dryer to clean out. There was a lot of lint and hair down in the blower housing. Ran and tested for 10 minutes. The dryer is working well.
We serviced a
Kenmore refrigerator
Near Pittsford, NY 14534
Derek
Job Details:
08/31/2023
Replaced the inlet valve that was supplied and tested.
We serviced a
ge washer
Near Fairport, NY 14450
Tina
Job Details:
08/31/2023
Washer was not going into spin cycle I checked the belt and it was torn apart and not even on the pulley anymore. A new belt is being ordered.
8/31 installed new belt and washer is spinning and working without issues.
We serviced a
GE washer
Near Rochester, NY 14618
Jose R
Job Details:
08/31/2023
Customer door boat has a bunch of rips causing the unit to leak from the front customer will need gasket to get issue resolved
We serviced a
Frigidaire dishwasher
Near Rochester, NY 14620
JK
Job Details:
08/31/2023
Landlord forgot to call and cancel, was already into machine when told by Tennant.
We serviced a
Frigidaire Gallery Refrigerator
Near East Rochester, NY 14445
Tina
Job Details:
08/31/2023
Installed new ice maker, ran them full cycle and filled with water
We serviced a
jenn air Oven
Near Webster, NY 14580
Chris
Job Details:
08/31/2023
Replaced keypad / ui console
Unit now heats and all buttons appear operational
We serviced a
MAYTAG Washer
Near Webster, NY 14580
Chris
Job Details:
08/31/2023
Neutral hanging inside junction box and grounded to chassis, reconnected wire to terminal block and unit powers up
We serviced a
GE refrigerator
Near Williamson, NY 14589
Chris
Job Details:
08/31/2023
We serviced a
Samsung refrigerator
Near Irondequoit, NY 14617
Cristian
Job Details:
08/31/2023
Replaced updated icemaker kit, inlet and updated cover and drain
Cycled all ice makers and verified fill, unit is cooling and all appears ok
We serviced a
Frigidaire oven
Near Rochester, NY 14617
Cristian
Job Details:
08/31/2023
Replace igniter tested unit heats up fine now
We serviced a
GE Oven
Near Pittsford, NY 14534
JK
Job Details:
08/31/2023
Replace burner did explain to customer any other parts is not available.
We serviced a
GE oven
Near Williamson, NY 14589
Chris
Job Details:
08/31/2023
Installed new lower fan and board sensor and unit is not showing error codes and is heating up.
We serviced a
Frigidaire refrigerator
Near Victor, NY 14564
Derek
Job Details:
08/31/2023
Syce error Needs electronics no repair at this time estimate approx 630 plus tax due
We serviced a
Kenmore washer
Near Irondequoit, NY 14617
Cristian
Job Details:
08/31/2023
I found the water drain pump would bind up and not allow the washer to spin properly . I checked the coupler I replaced last year it looked good.
We serviced a
Whirlpool Dishwasher
Near Rochester, NY 14625
Tina
Job Details:
08/31/2023
Replace bi metal tested unit working good
We serviced a
Whirlpool oven
Near Pittsford, NY 14534
Tina
Job Details:
08/31/2023
Replaced oven control and verified temperatures in both ovens are within a few degrees off set point and tests ok
We serviced a
Whirlpool dishwasher
Near Rochester, NY 14609
Cristian
Job Details:
08/31/2023
Water is not coming into dishwasher and an F9E1 error code is showing.
There is no communication between board and valve which has burns out from running along wi5 drain pump that burned out from running when it was not pumping anything. Water inlet is also not functioning correctly
We serviced a
Samsung refrigerator
Near Canandaigua, NY 14424
Derek
Job Details:
08/31/2023
If customer calls back will recommend icemaker kit
Ice route #and ice tray
We serviced a
MAYTAG washer
Near Rochester, NY 14616
Jose R
Job Details:
08/31/2023
Weds a new drain pump not always coming on and draining the water. The wash plate is stripped out. Belt is coming apart and the gear feels loose for the drive pulley
We serviced a
Frigidaire oven
Near Fairport, NY 14450
Derek
Job Details:
08/31/2023
Customer unit was not providing the proper amps to the igniter so the unit would not heat up at all went ahead and replaced igniter now unit is operating with in specs complete
We serviced a
whirlpool dryer
Near Pittsford, NY 14534
JK
Job Details:
08/31/2023
Heating element grounded repaired ran and tested all is working good.
We serviced a
GE Dryer
Near Irondequoit, NY 14622
Jose R
Job Details:
08/31/2023
Customer unit was filled up with a bunch of lint went ahead and cleaned out the vent and took out all the lint where the lint trap is at and also where the motor is as well unit heating up and operating with in specs complete
Unit looks like it was worked on before seen stripped screws on unit and could not make a determination where the broken rusted parts came out of
We serviced a
LG washer
Near Rochester, NY 14618
JK
Job Details:
08/31/2023
Flashing OE error code on site. Cleaned filter. Drain pump is not working, drain pump will need to be replaced.
Replaced drain pump, ran and tested, unit is now draining.
We serviced a
ge dryer
Near Hilton, NY 14468
Jose R
Job Details:
08/31/2023
Customer had a bad start switch that had to be replaced also had to adjust the drum so the switch by the motor can click and that the unit can start turning inform customer to monitor unit but it?s operating with in specs
We serviced a
Whirlpool dryer
Near Fairport, NY 14450
Jose R
Job Details:
08/31/2023
When diagnosing unit customer heating element and fuses were checking customer has a bad motor informed on price and customer stated that they will be exploring their options on a new one complete
We serviced a
Whirlpool refrigerator
Near Victor, NY 14564
Derek
Job Details:
08/31/2023
I cleaned out the orifice on the back right burner. I also cleaned out the little ports for the gas in the aluminum burner. The ice maker had a chunk of ice right next to the water inlet tube. When he ice maker would fill with water it was spraying all into the bottom of the housing instead of in the cube tray.
We serviced a
frigidaire dishwasher
Near Fairport, NY 14450
Chris
Job Details:
08/30/2023
Needs inlet and drain assy , as well as upper rack is falling apart
No repair at this time
We serviced a
Samsung washer
Near Webster, NY 14580
JK
Job Details:
08/30/2023
Drain pump had shoulder pad stuck in and could not drain removed shoulder pad tested all and all is testing good.
We serviced a
Kitchenaid Washer
Near Pittsford, NY 14534
Tina
Job Details:
08/30/2023
Customer said washer was leaking when running. Ran a load thru all cycles and there is nothing leaking. Checked hoses and water inlet and everything is good. Let customer know if it happens again within 90 days he is cover for this same issues.
We serviced a
Whirlpool Washer
Near Rochester, NY 14610
Tanner
Job Details:
08/30/2023
Complaint of noise during spin. Ran unit and able to reproduce complaint. Removed cover and tested suspension and tested good. Removed agitator. Ran spin and noise still heard. Sound is internal to driveline. Needs new Gearcase. Customer opting to replace.
We serviced a
LG refrigerator
Near East Rochester, NY 14445
Tanner
Job Details:
08/30/2023
Flipped door. Tested unit and unit tested good.
We serviced a
Whirlpool washer
Near Pittsford, NY 14534
Derek
Job Details:
08/30/2023
Needs filter it?s leaking after cleaning it . Replaced filter and tested no leaks and the washer is draining properly. The filter was clogged up and not allowing the unit to drain. Ran and tested a few times, everything is working properly.
We serviced a
Samsung oven
Near Ontario, NY 14519
Chris
Job Details:
08/30/2023
Replaced bake Igniter and tests ok
We serviced a
samsung Washer
Near Rochester, NY 14604
JK
Job Details:
08/30/2023
Basket transmission shaft has warped and is allowing inner basket tub to no be free floating and rubbing on tub cap all items will need to be replaced.
We serviced a
Kenmore Elite Oven
Near Fairport, NY 14450
Derek
Job Details:
08/30/2023
Replaced the right hand side burner control know it was burned out. I also replaced the one flat connector on the back side it was a little melted. Ran and tested all the burners and they?re workin great.
We serviced a
LG Dryer
Near Victor, NY 14564
Derek
Job Details:
08/30/2023
The heater element tested bad. The drum rollers were worn and one of the, was locked up and had a flat spot on it. New heater element and new sensors was installed. I replaced the drum rollers and the belt tensioner pulley. Put the dryer back together and tested it?s heating well and sounds good.
We serviced a
LG dishwasher
Near Rochester, NY 14622
JK
Job Details:
08/30/2023
Installed new LG dishwasher ran and tested all for leaks and no leaks found and running good.
We serviced a
Whirlpool washer
Near Webster, NY 14580
Chris
Job Details:
08/30/2023
Needs bearing and tub assy parts NLA
WPW10250573
W10772617
We serviced a
Lg Dishwasher
Near Fairport, NY 14450
Tanner
Job Details:
08/30/2023
Complaint of no drain. Vacuumed drain lines without issue. Drain pump runs at low speed but not high speed. Replaced drain pump. Tested unit and unit tested good.
We serviced a
Kitchenaid Oven
Near Webster, NY 14580
Tina
Job Details:
08/30/2023
Both bake and broil went, neither had a clicking sound. Tested other components which were good. Board is bad. NLA and customer is going to get new appliance
We serviced a
Electrolux Dryer
Near Webster, NY 14580
Tina
Job Details:
08/30/2023
Dryer did not have a good air floe but venting was clear and new. Took dryer apart and cleaned out the blower wheel and the inside of the dryer. Put back together and started machine and air flow is great and dryer is running without issues.
We serviced a
LG Refrigerator
Near Pittsford, NY 14534
Cristian
Job Details:
08/30/2023
Door switch didn?t work will have to return customer money back customer getting new one .
We serviced a
Samsung refrigerator
Near Irondequoit, NY 14609
Jose R
Job Details:
08/30/2023
Customer unit was frozen over causing unit to have weak cooling went ahead and defrosted everything all ready changed the drain kit and temp sensor just will need to come back and install evap cover on Friday
We serviced a
Samsung refrigerator
Near Rochester, NY 14618
Cristian
Job Details:
08/30/2023
Cleaned out ice build up and replace sensor .
We serviced a
Kitchen aid refrigerator
Near Rochester, NY 14626
JK
Job Details:
08/30/2023
Wiring harness in door bad customer will contact Kitchinaid since was repaired 10 months ago.
We serviced a
Frigidaire oven
Near Brighton, NY 14610
Jose R
Job Details:
08/30/2023
Customer oven was not providing proper amps causing the unit to have a strong gas smell went ahead and replaced igniter unit now operating with in specs also did a vent cleaning for customer dryer definitely venting out stronger complete
We serviced a
GE Dryer
Near Rochester, NY 14609
Jose R
Job Details:
08/30/2023
Customer had a crack in the knob causing the unit not to be able to select a cycle went ahead and replaced knob unit operating with in specs complete
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14613
Cristian
Job Details:
08/30/2023
There was ice buildup on the drain plug causing leaks from the door cleaned out drain plug no issues now
We serviced a
Frigidaire oven
Near Webster, NY 14580
Chris
Job Details:
08/30/2023
Unit has bad EOC , reads sensor as open / shorted but sensor tests ok from board 1080ohms
Part is NLA # 318010102
Model plcf489ccc
Customer going to try and send out for rebuild
We serviced a
Kenmore Garbage Disposal
Near Rochester, NY 14625
Chris
Job Details:
08/30/2023
Cleared lemon peels and reset unit appears ok
If keeps having trouble would need to be replaced estimate 339-359 plus tax due
We serviced a
Samsung Oven
Near Irondequoit, NY 14622
Jose D
Job Details:
08/30/2023
Unit igniter was bad, confirmed with the multi meter.
Replaced the igniter, unit now heats up and works fine.
We serviced a
Frigidaire Dryer
Near Rochester, NY 14620
Jose D
Job Details:
08/30/2023
Unit does not have any heat. I Noticed that the igniter was not turning on, and showing some minor damage.
Informed customer they will need a new igniter.
Installed new igniter, unit is now heating and working good.
We serviced a
KitchenAid Dishwasher
Near Pittsford, NY 14534
Tina
Job Details:
08/30/2023
Customer complaint was dishwasher was not working when I got there everything was working, ran a diagnostic and error code said issues with control board. Customer said since it?s working now she is just going to keep using it till it brakes then get a new one.
We serviced a
Whirlpool dryer
Near Fairport, NY 14450
Tanner
Job Details:
08/30/2023
Complaint of gas smell. Gas dryer. Ran unit and observed burner unit. Igniter glows but no flame. Replaced gas coils same result. Let unit run for few heat cycles. Odor of gas present in dryer. Igniter allowing current to coils to open gas valve but valve no longer opening enough to support combustion but still letting some gas out creating the odor. Mechanical failure of gas valve. Customer advised to replace unit. Turned gas off to appliance.
We serviced a
Frigidaire Dishwasher
Near Fairport, NY 14450
Derek
Job Details:
08/30/2023
Needs a new door sweep and it?s part of the inner door. Both hinges need replacing. Not worth fixing it?s going to be $800 to repair.
We serviced a
Kitchen aid Dryer
Near Rochester, NY 14620
Jose D
Job Details:
08/30/2023
No heat on site, High limit thermostat fuse did not pass the continuity test.
Replaced DRYER THERMAL CUT OFF FUSE Kit.
Ran and tested. Unit now has heat.
We serviced a
kitchen aid refrigerator
Near Pittsford, NY 14534
Tina
Job Details:
08/30/2023
Ice maker is on back order. Customer knows that we will call her set up and appt nice we get it
We serviced a
Kenmore Refrigerator
Near Pittsford, NY 14534
Cristian
Job Details:
08/30/2023
Ice buildup in drain holes again. Cleaned out drain plug explain to customer possible issue hot air from garage causing this ice build up .
We serviced a
Frigidaire washer
Near Rochester, NY 14620
Jose R
Job Details:
08/30/2023
Customer unit would not fill went ahead and adjusted the lines and made sure the connection to the valve were put in all the way and also level the unit ran multiple cycles now unit is filling and operating with in specs complete
We serviced a
Samsung washer
Near Rochester, NY 14609
Jose R
Job Details:
08/30/2023
Customer unit was spitting a 3e error code which was a motor error when diagnosing unit motor was good the inverter board was bad if customer wants to go along with repair would need board complete
We serviced a
Whirlpool refrigerator
Near Fairport, NY 14450
Tina
Job Details:
08/30/2023
Installed shelf and it?s correct.
Installed new ice maker and it was under warranty
We serviced a
GE Dishwasher
Near Rochester, NY 14609
Cristian
Job Details:
08/30/2023
Update software unit is working now.
We serviced a
LG Washer
Near West Henrietta, NY 14586
Jose D
Job Details:
08/30/2023
DRYER :Vacuumed out the lint within the dryer, and from the exhaust vent behind the dryer. Ran and tested, everything is working good.
WASHING MACHINE: cleaned out the filter, used an affresh washing machine cleaner, and ran the unit on self clean+.
We serviced a
Samsung Dryer
Near Rochester, NY 14612
Cristian
Job Details:
08/30/2023
Replace maintenance kit under warranty
We serviced a
Samsung washer
Near Webster, NY 14580
Chris
Job Details:
08/29/2023
Has soap and soil build up around basket
Would need to pull spin basket to clean manually and replaced seals ( rear outter tub) to ensure no leaks if pulled
All customer can do at this point is run cleaner through multiple times untill it clears
We serviced a
Kenmore Elite Refrigerator
Near Irondequoit, NY 14609
JK
Job Details:
08/29/2023
Fridge damper was frozen. Defrosted the damper, and it will not open and go through it's proper procedure. Customer will need a new damper.
8-29-23: Replaced diffuser ran and tested all is opening and closing good.
We serviced a
Samsung Dryer
Near Pittsford, NY 14534
Jose D
Job Details:
08/29/2023
Heating element had a crack within the coil.
Replaced heating element.
Part#: DE0019A
Slight grinding noise coming from the motor, advised customer to call back if it gets worse.
We serviced a
whirlpool stove
Near Rochester, NY 14626
JK
Job Details:
08/29/2023
Reinstalled old cooktop and downdraft checked for gas leaks with gas meter and all is leak free and running good.
We serviced a
Whirlpool Dryer
Near Rochester, NY 14610
Jose R
Job Details:
08/29/2023
Customer had lint build up on inside of the unit went ahead and cleaned it out and also tightened up all the screws o. The inside unit now operating with in specs complete
We serviced a
GE Stove
Near Webster, NY 14580
Chris
Job Details:
08/29/2023
F7 code, shorted keypad - disconnected keypad and error stopped/ went away needs keypad
WB36T10195 But appears to be NLA and we are unable to repair
Model Jtp18aa1aa
We serviced a
Kenmore Dryer
Near Rochester, NY 14618
Jose R
Job Details:
08/29/2023
Customer unit was not working when diagnosing unit and taking off the top cover the main board was fried and all of the wires attached to it customer will be exploring there options on a new one complete
We serviced a
GE refrigerator
Near Penfield, NY 14526
Tina
Job Details:
08/29/2023
Water dispenser is not working but ice is making ice and dispensing. Checked voltage at valve when calling for water and it?s getting 120V. Water lines is frozen. Took off dispenser cover and tried to defrost water line but water is still not coming out. Line is frozen inside of refrigerator cabinet which can?t be reached. Customer is going to defrost fridge.
We serviced a
Whirlpool washer
Near Fairport, NY 14450
Derek
Job Details:
08/29/2023
I didn?t have to unstick. The bottom panel comes off and the filter is right there. I drained the water out of the tub and the filter. I pulled the filter and there was a blue piece of cloth that was restricting the flow of water to drain the unit. Filled and tested 5 times and the unit wouldn?t drain and the pump was just humming. I put a new drain pump in this machine.
We serviced a
Kitchenaid Oven
Near Webster, NY 14580
Chris
Job Details:
08/29/2023
Preheated oven to 350 and observed unit cycle from 2:15-2:50 and preheated and maintained set temperature unable to find a fault
We serviced a
Samsung refrigerator
Near Webster, NY 14580
Chris
Job Details:
08/29/2023
Needs icemaker upgrade kit and related parts see notes
We serviced a
Kenmore Dryer
Near Rochester, NY 14623
Jose R
Job Details:
08/29/2023
Customer had a bad heating element and also a bad shaft informed him on the details and they will be exploring there options on a new unit complete