We serviced a
kenmore refrigerator
Near Rochester, NY 14624
Jose R
Job Details: 06/01/2023
Customer issue was that the unit would build up ice underneath on the bottom of the freezer customer had the unit unplugged for 24 hours when taking back cover off the drain was draining properly and also ran a ice maker test and everything passed no leaks Seems that the unplugged fix the issue inform customer about the 90 day service call
We serviced a
whirlpool Refrigerator
Near Webster, NY 14580
Cristian
Job Details: 05/31/2023
Cleaned out freezer and fridge drain plug added hot water and it drain down to pan fine now .
We serviced a
Kitchen Aid Dishwasher
Near Fairport, NY 14450
Tina
Job Details: 05/31/2023
Wash pump motor is not working. Customer is going to get a new appliance
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14624
JK
Job Details: 05/31/2023
Refrigerator has sealed system issue and will need to be replaced.
We serviced a
GE refrigerator
Near Rochester, NY 14618
JK
Job Details: 05/31/2023
Freezer door seal bad and will need to be replaced. 05-31-23: Replaced freezer door seal tested for seal and all is sealing good instructed customer to give door an extra push when closing till seal forms to door.
We serviced a
maytag dryer
Near Pittsford, NY 14534
Derek
Job Details: 05/31/2023
Dryer is complete needed a maintenance kit.netherworld oven needs a bake element and the microwave has obsolete parts. Need to install bake element when the part comes in. Replaced the bake element. And it tests out good
We serviced a
Frigidaire Refrigerator
Near Fairport, NY 14450
Tina
Job Details: 05/31/2023
Ice maker is making ice but the raker is not working. Manually got ice it but it?s not going back into harvest mode. A new ice maker is being ordered 5/31 installed new ice maker and heater was burned on old one. New one installed and filled with water and was harvesting. Working without issues.
We serviced a
whirlpool Refrigerator
Near Rochester, NY 14612
JK
Job Details: 05/31/2023
Icemaker motor bad and will need to be replaced.
We serviced a
whirlpool Dryer
Near Webster, NY 14580
Jose R
Job Details: 05/31/2023
when diagnosing unit on site unit was spinning and operating with in specs when taking unit apart viewed that there was a bunch of lint build up inside the unit cleaned it out and cleaned out the back educated customer to get in contact with vent wizard for a cleaning on the vent it was going straight up to the roof complete
We serviced a
whirlpool refrigerator
Near Pittsford, NY 14534
Cristian
Job Details: 05/31/2023
Cleaned out drain plug causing water leak inside fridge unit drain down to pan fine
We serviced a
Samsung washer
Near Rochester, NY 14612
JK
Job Details: 05/31/2023
Washer drain filter not tightened fully, retightened ran and tested for leaks all is leak free and running good.
We serviced a
Samsung refrigerator
Near Rochester, NY 14609
Jose R
Job Details: 05/31/2023
Customer ice maker was not working went ahead and replaced ice maker also went and replaced the drain kit due to water build up on the bottom and replaced temp sensor as well
We serviced a
Bosch Microwave
Near Walworth, NY 14568
Derek
Job Details: 05/31/2023
Need ui for microwave it?s a double wall unit so I?ll need the cart to remove it. Part #12014013 $800 to repair less the service call.
We serviced a
Kenmore refrigerator
Near Irondequoit, NY 14622
Cristian
Job Details: 05/31/2023
Nothing wrong with this unit is making ice fine told customer leave ice-maker alone his 97 years old so he did turn Ice-maker off I turned it back on it?s working fine .
We serviced a
Frigidaire Stove
Near Fairport, NY 14450
Tina
Job Details: 05/31/2023
We serviced a
kenmore Dishwasher
Near Webster, NY 14580
Derek
Job Details: 05/31/2023
Needs springs and link supports Estimate 205-235 plus tax depending how far have to pull unit Installed door springs and links
We serviced a
Jenn air dishwasher
Near Irondequoit, NY 14609
JK
Job Details: 05/31/2023
Ran dishwasher and can find nothing wrong, no leaks all is sounding good.
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14626
JK
Job Details: 05/31/2023
Filter leaking suggest replacing filter first and if returns then will need filter housing.
We serviced a
GE oven
Near Webster, NY 14580
Cristian
Job Details: 05/31/2023
Didn?t really see a issue with stove igniter good temp sensor good Temp did get to what was selected I watched it for 30 minutes I calibrated unit 15 degrees lower if customer calls back will recommend board Temp sensor
We serviced a
MAYTAG washer
Near Spencerport, NY 14559
JK
Job Details: 05/31/2023
Water lines flipped swapped water lines and all is operating normal.
We serviced a
Amana Dryer
Near Rochester, NY 14609
Cristian
Job Details: 05/31/2023
If customer calls back will recommend #pully kit but customer getting new unit
We serviced a
Kitchen aid dishwasher
Near Pittsford, NY 14534
Tina
Job Details: 05/31/2023
Replaced valve and connector from valve to hose and it?s not leaking anymore and working without issues
We serviced a
whirlpool Refrigerator
Near Rochester, NY 14618
JK
Job Details: 05/30/2023
Customer will not repair and is moving shortly she will let new homeowners repair.
We serviced a
MAYTAG washer
Near Rochester, NY 14626
Jose R
Job Details: 05/30/2023
Customer did not want to go along with the repair stated that he had been running less loads and the unit had been operating correctly now that I educated cx about load size
We serviced a
Maytag Dryer
Near Webster, NY 14580
Tina
Job Details: 05/30/2023
Dryer was not heating, tested heater and temp sensors and the thermal cutoff was bad. A new one was installed and dryer is now heating. New Wheels, belt and idler pulley were also installed as part of a maintenance kit.
We serviced a
Frigidaire refrigerator
Near Canandaigua, NY 14424
Derek
Job Details: 05/30/2023
Needs water valve for the unit it?s leaking badly. It?s a whirlpool fridge. I replaced the water valves and tested. She also wanted a new filter installed that she had purchased so I did that too. Her dishwasher wasn?t working due to the water being turned off so I checked that and tests it. The dishwasher is working fine now.
We serviced a
Samsung Dryer
Near Walworth, NY 14568
Derek
Job Details: 05/30/2023
Heater element is burned out.
We serviced a
Whirlpool Washer
Near Rochester, NY 14625
Tina
Job Details: 05/30/2023
Ran a quick wash load and it ran through all cycles without issue
We serviced a
Samsung washer
Near Webster, NY 14580
Cristian
Job Details: 05/30/2023
Water line was reversed put in wrong unit is like 2 weeks old put water line to correct valve and unit is working fine now .
We serviced a
GE dishwasher
Near Canandaigua, NY 14424
Derek
Job Details: 05/30/2023
Replaced the drain hose it was leaking a little at the pump.
We serviced a
Electrolux Dryer
Near Fairport, NY 14450
Cristian
Job Details: 05/30/2023
If customer calls back will recommend Thermistor # Heater # Or customer will call for a vent clean long run .
We serviced a
ge oven
Near Honeoye Falls, NY 14472
Tina
Job Details: 05/30/2023
Bake element is cracked. She wants bake and broil ordered. Will return to install next week. 5/30 bake and broil element were installed and workin without issues
We serviced a
maytag refrigerator
Near Webster, NY 14580
Tanner
Job Details: 05/30/2023
Complaint of ice build up in ice box. On arrival customer had dumped ice and defrosted ice box via hair dryer. Unable to observe ice pattern. The fill tube cup is full of ice. Melted ice in fill tube. Ran harvest and completed without issue. Ice tube blocked with ice due to one off circumstance or inlet dripping water by even when closed. If issue persists order inlet valve.
We serviced a
GE Oven
Near Rochester, NY 14605
JK
Job Details: 05/30/2023
Double oven will need EOC and part is NLA, cook top needed spark electrodes cleaned all is working good. Installed microwave ran and tested all is working good, customer will call to do oven EOC
We serviced a
LG dishwasher
Near Rochester, NY 14610
Tanner
Job Details: 05/30/2023
Complaint of no operation. Confirmed 120 VAC power supply. Power cycled unit by switching breaker and no change. Removed front door. Unplugged connector from main board to PCB display board. Measured 5VDC from main board to display board. Plugged PCB bag into display board. Unit now responsive. Started wash cycle without issue. Cancelled wash without issue. This unit has a Display PCB intermediary to Display UI. Unable to determine where fault lies. If issue persists order both parts.
We serviced a
Electrolux Dryer
Near Rochester, NY 14611
Jose R
Job Details: 05/30/2023
Replaced heating element and thermostat
We serviced a
Samsung washer
Near Pittsford, NY 14534
Tina
Job Details: 05/30/2023
Washer is showing a 4C error code tested water valves and they are working and have the correct voltage. When tested no water it comes in super slow so we took line off washer and the water is pressure is very low. There is a emergency shut off attached to their water valves on the house so they are going to contact a plumber to see if there is something wrong with the house pressure because new hot water tanks we?re just installed. Let customer know they have 90 days for the service call
We serviced a
Samsung washer
Near Rochester, NY 14624
Jose R
Job Details: 05/30/2023
Customers unit was spitting a 5c error code which was not draining went ahead and cleaned out the filter ran unit through a test mode everything passed and is working with in specs complete
We serviced a
Samsung washer
Near West Henrietta, NY 14586
JK
Job Details: 05/30/2023
Filter and drain bellows clogged from sitting cleared clog instructed customer on how to clean filter.
We serviced a
Whirlpool oven
Near Brighton, NY 14620
Tina
Job Details: 05/30/2023
Oven will get temp and drop, checked bake element and voltage is good and so is resistance. Door hinges are bent and it does not always shut correctly leaving gap and light on. Customer is unsure if she wants to replace hinges and will be getting back to us. Estimate given was for 372.71
We serviced a
MAYTAG dishwasher
Near Rochester, NY 14612
JK
Job Details: 05/30/2023
Door hinges bent and not allowing door to close fully door hinges will need to be replaced.
We serviced a
Frigidaire Microwave
Near Webster, NY 14580
Tanner
Job Details: 05/30/2023
Complaint of no operation prior to was tripping breaker. Found open fuse on line filter. Found 3.9 hm resistance through top monitor switch. High amp draw through switch causing over current to fuse. Needs interlock assembly and fuse. Installed new fuse. Control does light up. Installed new latch assembly. Tested via 30 seconds empty then 30 more with water in mug and unit tested good.
We serviced a
GE dishwasher
Near Rochester, NY 14623
Tina
Job Details: 05/30/2023
There was no power going to dishwasher when I got here. I unhooked power supply to do a reset. When I plugged back in lights came on. No error codes came up but dishwasher would not start just would beep. New boards are needed. Customer is going to get a a new dishwasher
We serviced a
Samsung Refrigerator
Near Ontario, NY 14519
Chris
Job Details: 05/26/2023
Replaced ice maker and defrost drain
We serviced a
Whirlpool dishwasher
Near Rochester, NY 14617
Jose R
Job Details: 05/26/2023
Went ahead and replaced bottom door gasket ran it for a cycle and did not detect any leaks coming from the unit operating with in specs complete if issue happens would recommend inner door and hinges
We serviced a
LG dishwasher
Near Rochester, NY 14624
JK
Job Details: 05/26/2023
Ran dishwasher through many cycles and can find no leaks.
We serviced a
Samsung refrigerator
Near Pittsford, NY 14534
Chris
Job Details: 05/26/2023
Installed new condenser fan motor assy And unit started cooling Unit unplugged and pulled out apon arrival may take 24 hours to regulate temperature
We serviced a
LG refrigerator
Near Rochester, NY 14624
Cristian
Job Details: 05/26/2023
Defrosted water line to ice-maker unit is now working with no leaks .
We serviced a
Whirlpool refrigerator
Near Farmington, NY 14425
Tina
Job Details: 05/26/2023
The thermometer they have reads about 42? when I used mine it should between 33 - 39 in different areas. There are no error codes. Freezer is working without issues. Let customer know they have 90 days for the service call if something does happen
We serviced a
amana washer
Near Rochester, NY 14616
Jose R
Job Details: 05/26/2023
Washer belt fell off, technician took apart washer and cleaned out the inside frame. Put belt back on, washer running good now. If issue comes back, customer will need a new belt.
We serviced a
Samsung refrigerator
Near Rochester, NY 14625
Chris
Job Details: 05/26/2023
Needs evap cover , sensor and drain kit No repair at this time Est approx 389.00 would be due
We serviced a
samsung refrigerator
Near Honeoye Falls, NY 14472
Cristian
Job Details: 05/26/2023
Replace ice-maker under warranty #da97-13718c if customer calls back still not making ice will recommend first main board #DA92-00594B
We serviced a
GE washer
Near Rochester, NY 14623
JK
Job Details: 05/26/2023
Breaker was tripped ran washer and all is working good.
We serviced a
GE washer
Near Brighton, NY 14620
Cristian
Job Details: 05/26/2023
Drain hose was not attached right causing leak added a clap no leaks now also water line was put in wrong hot water line was connected to cold valve that?s also fix now
We serviced a
GE Refrigerator
Near Irondequoit, NY 14622
Cristian
Job Details: 05/26/2023
Compressor need to be check customer needs to get new unit
We serviced a
whirlpool Refrigerator
Near Scottsville, NY 14546
JK
Job Details: 05/26/2023
Evap drain clogged at evap pan pulled tube cleaned and all is draining good.
We serviced a
Kenmore refrigerator
Near Irondequoit, NY 14622
Cristian
Job Details: 05/26/2023
Icemaker waterline was detached from the back of the unit causing leak causing icemaker not to make ice . Tested unit water went into the icemaker wait 24 hours for ice to be made
We serviced a
bosch Washer
Near Rochester, NY 14606
JK
Job Details: 05/26/2023
Washer motor and main PCB are bad and will need to be replaced main pcb is NLA
We serviced a
Whirlpool refrigerator
Near Fairport, NY 14450
Tina
Job Details: 05/26/2023
Ice maker was not working, used jumper and tested and it went through a complete harvest but did not fill. Tested water valve and it was not working correctly so a new one was installed. Tested after and ice maker filled and is working correctly.
We serviced a
Bosch Disheasher
Near Rochester, NY 14618
Derek
Job Details: 05/26/2023
Replaced the leaky water inlet valve.
We serviced a
GE Dryer
Near Rochester, NY 14609
Jose R
Job Details: 05/26/2023
Customers unit would not go into a spin customer had a bad belt went ahead and replaced belt unit working with in specs complete
We serviced a
whirlpool dryer
Near Rochester, NY 14617
Derek
Job Details: 05/26/2023
Sabrina 585-444-0040 needs a new drum bearing. The rear bearing on the back of the drum was worn out the bearings were grinding and making all he noise. I replaced it and tested it sounds nice and quiet now. I checked the drum rollers and the belt tensioner pulley. They?re in good working condition no noise and spinning smoothly.
We serviced a
whirlpool Washer
Near Pittsford, NY 14534
Chris
Job Details: 05/26/2023
Replaced shift actuator and unit checks ok New part has a 1 year warranty on part
We serviced a
LG Dryer
Near Rochester, NY 14607
Jose R
Job Details: 05/26/2023
Customer unit is spitting error codes for the vent when diagnosing unit viewed that the vent is going straight up and out the second floor recommend customer to contact vent wizard first and if anything is wrong with the unit then you then they 90 days
We serviced a
LG oven
Near Walworth, NY 14568
Derek
Job Details: 05/26/2023
Changed two igniters.replaced both igniters in the upper and lower ovens. Ram and tested good.
We serviced a
Samsung Dryer
Near Penfield, NY 14526
Chris
Job Details: 05/26/2023
Replaced maintenance kit and cycle thermistor for possible intermittent cycling issues If dryer keeps shutting off may be a control issue
We serviced a
MAYTAG washer
Near Fairport, NY 14450
Derek
Job Details: 05/26/2023
I couldn?t find any issues with the washer. No error code as
We serviced a
MAYTAG Dryer
Near Pittsford, NY 14534
Tina
Job Details: 05/26/2023
Dryer was not heating but was running. Heating element was tested and not working so a new one was installed along with a maintenance kit. Dryer is heating and running without issues.
We serviced a
GE Oven
Near Rochester, NY 14612
Jose R
Job Details: 05/26/2023
Customer oven is spitting a f2 error code meaning that the oven is overheating when diagnosing unit customer would need oven control board and temp sensor will be reviewing and see what they want to do will get back to us if wanting to go along with the repair
We serviced a
Kitchen aid dishwasher
Near Pittsford, NY 14534
Tina
Job Details: 05/26/2023
Dishwasher had no error codes when put in diagnostic. Ran like 4 loads to check inlet valve and there is no sign of a leak there, no leaking at sump and when draining there is no leak. Unable to determine where leak is coming from. Let customer know service call is good for 90 days if it does start to happen again.
We serviced a
lg Refrigerator
Near Pittsford, NY 14534
Chris
Job Details: 05/26/2023
Replaced fill tube/ heater assembly and error code is no longer present and icemaker manually cycles
We serviced a
Frigidaire Refrigerator
Near Rochester, NY 14617
JK
Job Details: 05/26/2023
Evap fan burnt out replaced ran and tested all is working good.
We serviced a
Samsung dishwasher
Near Rochester, NY 14626
Cristian
Job Details: 05/26/2023
Show customer how to reset unit unit is starting fine
We serviced a
Kitchen aid dishwasher
Near Brighton, NY 14610
Tina
Job Details: 05/26/2023
Installed new parts but there is another leak and customer declined additional repair so parts were taken back and customer is getting a new dishwasher
We serviced a
Ge Microwave
Near Hilton, NY 14468
JK
Job Details: 05/25/2023
Microwave will need more parts that are NLA and not cost affective to repair over 20 years old.
We serviced a
MAYTAG Refrigerator
Near Irondequoit, NY 14617
Jose R
Job Details: 05/25/2023
Customer has a broken door causing the unit not to sit right when opening in closing customer will be exploring there options on getting a new unit
We serviced a
MAYTAG refrigerator
Near Rochester, NY 14625
Chris
Job Details: 05/25/2023
Replaced defrost control
We serviced a
Whirlpool Dryer
Near Rochester, NY 14616
Cristian
Job Details: 05/25/2023
Replace right and left door hinge door is closing normally
We serviced a
whirlpool Washer
Near Churchville, NY 14428
JK
Job Details: 05/25/2023
Washer will need drain pump.replaced drain pump ran and tested for leaks and drain all is leak free and draining good.
We serviced a
GE washer
Near Rochester, NY 14616
Cristian
Job Details: 05/25/2023
05/25/2023 05:06 pm by Cristian Ayala Replace door switch #tested everything is working fine now also did software update
We serviced a
Admiral Dryer
Near Rochester, NY 14626
JK
Job Details: 05/25/2023
Belt popped off of idler replaced back on ran and tested all and all is heating and running good.
We serviced a
Whirlpool Refrigerator
Near Rochester, NY 14624
JK
Job Details: 05/25/2023
Evaporator has a refrigerant leak all is running and evap is fully warm with ice ball on cap tube.
We serviced a
GE Refrigerator
Near Rochester, NY 14618
Chris
Job Details: 05/25/2023
Unit to temp apon arrival Possible door ajar issue over night as water inside freezer door frozen as well Would need to shut unit off and let door melt as door is non serviceable
We serviced a
Bosch dishwasher
Near East Rochester, NY 14445
Tina
Job Details: 05/25/2023
Bosch dishwasher had an E09 error code which is lack of heat. A new circulation pump was installed and running without issues
We serviced a
LG Dryer
Near Fairport, NY 14450
Tina
Job Details: 05/25/2023
Dryer was making a loud noise so took apart and wheel was falling off and post of wheel was flat on one side. Put on a new maintenance kit which is covered under warranty. Checked washer for leaks and ran a diagnostic and there was nothing leaking. Also ran a rinse and spin and no water leaking.
We serviced a
kenmore range
Near Webster, NY 14580
Jose R
Job Details: 05/25/2023
Customers oven door would not open all the way customer has bad hinges would need to replace both sides customer will be exploring there options on what they want to do will give us a call if wanting to go along with the repair
We serviced a
LG refrigerator
Near Rochester, NY 14610
Chris
Job Details: 05/25/2023
Control lock was on Turned off lock and dispenser working properly
We serviced a
Kenmore refrigerator
Near Rochester, NY 14613
Cristian
Job Details: 05/25/2023
Replace icemaker tested unit and working good
We serviced a
Samsung Microwave
Near Greece, NY 14612
JK
Job Details: 05/25/2023
Not cost affective to repair Microwave.
We serviced a
Frigidaire refrigerator
Near Pittsford, NY 14534
Cristian
Job Details: 05/25/2023
Replace air tower wait 24 hours for proper cooling
We serviced a
Kenmore washer
Near Rochester, NY 14609
Jose R
Job Details: 05/25/2023
when manually spooning the drum gear a crazy grinding noise then when putting it into a diagnostic mode when it went into a spin the unit would spin very slow and would not hit fast rpm if customer wants to go along with repair customer would need gear case will review. With significant other and get back to us if wanting to go along with repair
We serviced a
kitchen aid dishwasher
Near East Rochester, NY 14445
Derek
Job Details: 05/25/2023
Needs the front door sweep it?s hitting the bottom case of the dishwasher. Put the bracket back on the bottom rack so the rack was level and the lower spray arm wasn?t hitting it. The unit should wash better now and the pods should dissolve now.
We serviced a
Whirlpool washer
Near Pittsford, NY 14534
Tina
Job Details: 05/25/2023
Boot was not torn or broken only the spring popped off so that was put back on and pump was cleaned out and washer working without issues
We serviced a
Frigidaire refrigerator
Near Webster, NY 14580
Chris
Job Details: 05/25/2023
5/25/23 Replaced defrost heater assy and cycle defrost , run and icemaker unable to get unit to fail See page 3 of owners manual , recommends avoiding plugging unit into a gfci circuit, customer may need to consult an electrician if problem persists and see if local codes allow unit to be plugged into a non gfci circuit 5/22/23 Unable to duplicate breaker tripping Defrost heater coating does look bad may be current bleeding to ground and tripping gfci breaker
We serviced a
Kitchen aid dishwasher
Near Webster, NY 14580
Chris
Job Details: 05/25/2023
5/25/23 replaced case with minimal change water pressure to unit seems high as unit does not leak when shutoff valve is partially closed Recommend plumber check pressure to unit As a precaution And maybe check with factory service 5/18/23 Unit partially disassembled and pulled from cabinet apon arrival F9e1 code Found debris in sump / drain pump port Also case is broken and leaking
We serviced a
Samsung refrigerator
Near Pittsford, NY 14534
Cristian
Job Details: 05/25/2023
Replace temp sensor ,drain kit , evap cover tested unit everything is working good now
We serviced a
LG Dryer
Near Rochester, NY 14624
JK
Job Details: 05/25/2023
Ran dryer through heat cycle all temperatures are withing specs checked vent line and exit all is free and clear, lent screen was fully clogged customer will run through dishwasher.
We serviced a
Electrolux washer
Near Fairport, NY 14450
Tina
Job Details: 05/25/2023
Dryer was full of water and stopped mid cycle. I was able to drain all the water out and I put in diagnostics to check for error codes and E41 is appearing which is a door lock switch. Ordering a new door lock 5/25 customer decided to get a new machine.
We serviced a
samsung dryer
Near Rochester, NY 14606
JK
Job Details: 05/25/2023
Replaced heating element and Temp thermistor ran and tested and temperatures are at manufacturing specs.
We serviced a
whirlpool Refrigerator
Near Rochester, NY 14625
Tanner
Job Details: 05/24/2023
Installed new dual valve. Tested unit via ice harvest and water dispense, unit tested good.