We serviced a
samsung refrigerator
Near Rochester, NY 14624
JK
Job Details: 05/24/2023
Looked at icemaker and door seal all is working good no frost in freezer and icemaker is making ice and making normal harvest sounds.
We serviced a
Samsung Dryer
Near Rochester, NY 14626
Jose R
Job Details: 05/24/2023
Customer unit was making a loud scrapping noise when taking out the drum views that the drum rear cover claws cracked and bent and that was the cause of the noise customer will be exploring her options on getting new unit complete
We serviced a
Kenmore oven
Near Penfield, NY 14625
Tina
Job Details: 05/24/2023
Igniter is not getting amperage it should be and a new one is needed. When looking for model number a lot of mouse poop was found n insulation and let landlord know and he is going to be getting a new appliance. Invoice is being emailed for payment per customer
We serviced a
Amana washer
Near Rochester, NY 14609
Jose R
Job Details: 05/24/2023
On a normal cycle customer lid lock would not lock but it still would run through a cycle but on a rinse and spin the unit would lock and operate with in specs customer would need both door switch and main
We serviced a
Kenmore Stove
Near Rochester, NY 14616
JK
Job Details: 05/24/2023
Main control board burnt customer will replace oven
We serviced a
GE Freezer
Near Penfield, NY 14526
Tanner
Job Details: 05/24/2023
Complaint of warm temps at top of unit. Measured 44 degrees at top of cabinet, 24 on Evap cover. Fan not running. Pulled back Evap cover and Evap and fan covered in ice, measured 48 ohms through defrost circuit. Measured 13.6 k ohms resistance through defrost thermistor a temp between 13 And -6 degrees. A valid reading. ACU not regulating defrost properly. Defrosted Evap fan and fan does spin when not covered in ice. Needs ACU. Customer to self defrost unit, install ACU on Wednesday. ACU installed. Unit runs properly. Customer advised 24 hours before using like normal.
We serviced a
Kenmore washer
Near Rochester, NY 14612
JK
Job Details: 05/24/2023
Drain pump bad replaced ran and tested for leaks and drain all is leak free and draining good.
We serviced a
Samsung refrigerator
Near Victor, NY 14564
Cristian
Job Details: 05/24/2023
25e 39e error codes Samsung fridge will need Icemaker # And temp sensor # Small wine fridge will need overload #
We serviced a
bosch dishwasher
Near Victor, NY 14564
Derek
Job Details: 05/24/2023
Needs gasket for heater container on the back right of the dishwasher. All paid by check replaced the nut for the new style metal one. Installed a new ring as well.
We serviced a
GE Refrigerator
Near Rochester, NY 14620
Tina
Job Details: 05/24/2023
Refrigerator was completely warm, customer had it unplugged so once plugged in I waited for compressor to kick on and it never did. I tested the windings of compressor and they were not good the. Once put back together the compressor tried to turn on and made a grinding sound, compressor is bad and a new appliance is needed
We serviced a
bosch dishwasher
Near Pittsford, NY 14534
Cristian
Job Details: 05/24/2023
Replace left and right hinge Inner door , door seal, and bottom seal tested unit no leaks .
We serviced a
Whirlpool washer
Near Fairport, NY 14450
Tina
Job Details: 05/24/2023
Dryer was turning on but not spinning, belt was broken. New belt, wheels and pulley were installed.
We serviced a
GE Dryer
Near Penfield, NY 14526
Chris
Job Details: 05/24/2023
Dryer selector knob not in position causing heat circuit to be broken Fridge has frozen water line inside door Would need door if problem persists
We serviced a
GE dishwasher
Near Irondequoit, NY 14622
Cristian
Job Details: 05/24/2023
Replace diverter assembly kit and did software update tested unit no leaks work good now
We serviced a
Frigidaire Stove
Near Fairport, NY 14450
Tina
Job Details: 05/24/2023
Infinite switch is bad on front left burner and causing the hot light to stay on. New part is being ordered 5/24 installed new infinite switch and burner is working and hot surface light is off. Customer does not have an email so we are mailing a receipt out to them
We serviced a
frigidaire Washer
Near Fairport, NY 14450
Tanner
Job Details: 05/24/2023
Installed new UI. Now able to select water temp and spin speed. Normal wash now starts at 42 minutes. Ran normal wash and unit fills and advances into wash. Unit testing good.
We serviced a
whirlpool refrigerator
Near Fairport, NY 14450
Tanner
Job Details: 05/24/2023
Complaint of no light in any compartment. FZ missing a bulb, replaced bulb. RC and Deli drawer are on LEDs each with their own module. Customer declined repair on deli drawer, ambient lighting suffices. RC compartment all LEDs are on one module. Customer opting to repair RC lighting at this time. Installed new LED module in FF section. Tested unit and unit tested good.
We serviced a
Kenmore washer
Near Fairport, NY 14450
Tina
Job Details: 05/24/2023
Washer needs a new gear case and bearings. Customer is going to get a new appliance
We serviced a
Kenmore Dryer
Near Rochester, NY 14609
Jose R
Job Details: 05/24/2023
Customer unit would not go into a spin mode when diagnosing unit viewed that the belt was broke and one of the supporters were bad went ahead and replaced dryer kit complete
We serviced a
Frigidaire Refrigerator
Near Webster, NY 14580
Tanner
Job Details: 05/24/2023
Complaint of broken dispenser paddle. Plastic paddle cleared broken off. Ordering new paddle. Installed new paddle. Tested unit and unit tested good.
We serviced a
MAYTAG Dryer
Near Webster, NY 14580
Chris
Job Details: 05/24/2023
Replaced maintenance/ repair kit and checks ok
We serviced a
Whirlpool dryer
Near Rochester, NY 14607
JK
Job Details: 05/24/2023
Bearing bad again replaced with new kit ran and tested all is working good vacuumed inside all is clean.
We serviced a
MAYTAG washer
Near Pittsford, NY 14534
Tina
Job Details: 05/24/2023
Washer makes a loud noise during spin cycle and had oil leaking out of the motor. Customer is going to get a new appliance. Dryer had new wheels, belt and pulley Installed
We serviced a
Samsung Dryer
Near Macedon, NY 14502
Chris
Job Details: 05/24/2023
Installed new heating element and checks ok
We serviced a
Whirlpool Dryer
Near Pittsford, NY 14534
Tanner
Job Details: 05/24/2023
Complaint of noise during use. Noise instant and constant. Found bad idler pulley. Repaired with dryer repair kit. Tested unit and unit tested good.
We serviced a
Whirlpool refrigerator
Near Fairport, NY 14450
Tanner
Job Details: 05/24/2023
Complaint of no ice. Measured 39 in FF and 4 in FZ. Bail arm on IM in the off position. Moved to on position and IM immediately harvested and called for water. No need for repair.
We serviced a
LG Range
Near Ontario, NY 14519
Chris
Job Details: 05/24/2023
Replaced display pcb on microwave and gas range Took pics of speed queen dryer and attached to documents Did not look to far into noise issue but appears drum is wearing into front bulkhead faster than normal due to tweek in cabinet/frame of dryer Recommend factory service as may be under factory warranty still
We serviced a
Samsung Dryer vent
Near Victor, NY 14564
Derek
Job Details: 05/23/2023
Cleaned the dryer vent and the dryer lint housings
We serviced a
Frigidaire Dryer
Near Webster, NY 14580
Chris
Job Details: 05/23/2023
Replaced belt and cleaned short vent unit checks ok
We serviced a
amana washer
Near Brockport, NY 14420
JK
Job Details: 05/23/2023
Washer will need new gearcase and motor along with belt customer will replace machine.
We serviced a
Kitchen aid oven
Near Rochester, NY 14625
Tina
Job Details: 05/23/2023
Both bake igniters were not working. The bottom igniter was replaced and it was still covered under warranty because it has been less than a year since it was installed by us. The customer was told that the year warranty does not start over with new igniter for bottom oven. Top oven igniter was replaced and is covered for one year The both of the ovens are working without any issues
We serviced a
whirlpool Washer
Near Webster, NY 14580
Chris
Job Details: 05/23/2023
Found rotor bolt 3/4 backed out throwing off rps Tightened and appears ok
We serviced a
LG washer
Near Rochester, NY 14626
Cristian
Job Details: 05/23/2023
Customer had door gasket i replace gasket no leaks done
We serviced a
Kenmore dishwasher
Near Ontario, NY 14519
Chris
Job Details: 05/23/2023
Needs lower spray arm , seem split causing water to be directed at bottom of door Customer to order part themselves
We serviced a
maytag dryer
Near Fairport, NY 14450
Tanner
Job Details: 05/23/2023
Complaint of noise. Found noise from loose baffle. Tightened down. Tested unit and unit tested good. If issue returns order baffle. Recommended replacing bearings idler and belt if going in for the baffle.
We serviced a
samsung dryer
Near Rochester, NY 14606
Jose R
Job Details: 05/23/2023
Customer unit was making a loud noise when diagnosing unit every thing mechanical was normal and with in specs went ahead and cleaned out motor noise went away and unit is working with in specs complete
We serviced a
Frigidaire Washer
Near Rochester, NY 14607
Tanner
Job Details: 05/23/2023
Complaint of slow drain. Ran drain and unit is draining slow. Performed sump maintenance, removed a sock from sump. Retested unit and unit tested good.
We serviced a
Whirlpool dishwasher
Near Victor, NY 14564
Derek
Job Details: 05/23/2023
Needs a new motor. Hums and vibrates but doesn?t always turn on.
We serviced a
GE refrigerator
Near Pittsford, NY 14534
Tina
Job Details: 05/23/2023
Water line in the back of fridge was cracked and leaking. Cut line and added a union connector and the leak is gone.
We serviced a
frigidaire dishwasher
Near Williamson, NY 14589
Chris
Job Details: 05/23/2023
Unit has corrosion at keypad / board ribbon cable connection Cleaned and unit started working Will need main and keypad replaced if/when problem returns Approx 435 plus tax would be due No farther repair at this time
We serviced a
MAYTAG Dryer
Near Webster, NY 14580
Chris
Job Details: 05/23/2023
Replaced idler assy and vacuumed cabinet
We serviced a
Samsung refrigerator
Near Rochester, NY 14626
JK
Job Details: 05/23/2023
Tested all components and all are checking good freezer is to full suggest unloading some and allow to run for a few days if problem returns will need new heating element with bimetal.
We serviced a
Kenmore washer
Near Webster, NY 14580
Cristian
Job Details: 05/23/2023
Replace door switch tested unit runs good now
We serviced a
GE Refrigerator
Near Rochester, NY 14626
JK
Job Details: 05/23/2023
Defrost heater blown replaced tested and all is heating and running good.
We serviced a
Whirlpool washer
Near Ontario, NY 14519
Chris
Job Details: 05/23/2023
Replaced main control , unit powered on and after a minute getting different error code now (f2e1 -keypad error) May need both main and ui Will research and call w options Also back panel / cover of console missing since last visit
We serviced a
Frigidaire Washer
Near Fairport, NY 14450
Tina
Job Details: 05/23/2023
Dryer was making loud noise when running, put in a maintenance kit and it?s working without issues and no extra sounds.
We serviced a
Samsung Dryer
Near Irondequoit, NY 14609
Cristian
Job Details: 05/23/2023
Did a diagnostic on the dryer no error codes check moisture sensor dry and wet and reads out good. I did a nice wipe around the moisture sensor I also ran a test with one wet towel and unit Kept on going normally . Will recommend if this happens again to wipe the moisture sensor and make sure nothing stuck around the sensor like hair .
We serviced a
bosch Dishwasher
Near Hilton, NY 14468
JK
Job Details: 05/23/2023
Inlet valve cracked and leaking changed ran and tested all is leak free and running good.
We serviced a
Whirlpool washer
Near Rochester, NY 14609
Jose R
Job Details: 05/23/2023
Customer unit would not start a cycle and when diagnosing the unit the lid lock light would flash and would not go into the next step went ahead and replaced the door switch unit operating with in specs complete
We serviced a
Samsung refrigerator
Near Rochester, NY 14612
Cristian
Job Details: 05/23/2023
Compressor need to be checked this is a seal system issue
We serviced a
kenmore refrigerator
Near Williamson, NY 14589
Chris
Job Details: 05/23/2023
Replaced inlet valve and got water going in to ice maker Water pressure to unit is a little week Recommend changing shut off supply valve / line to increase pressure Frost build up was from door ajar issue that has corrected itself since call was placed model 25370413415
We serviced a
Frigidaire Dryer
Near Rochester, NY 14612
Cristian
Job Details: 05/23/2023
Relay was not flush with board soldered the relay now unit is working
We serviced a
bosch dishwasher
Near Honeoye Falls, NY 14472
Derek
Job Details: 05/23/2023
Replaced the water inlet valve
We serviced a
Samsung Dryer
Near Rochester, NY 14618
Jose R
Job Details: 05/23/2023
When customer unit was tumbling unit was making weird noise needed a second pair of hands to get the unit disassembled went ahead and replaced replace lg dryer kit now unit is working with in specs complete
We serviced a
Amana refrigerator
Near Penfield, NY 14526
Tanner
Job Details: 05/22/2023
Complaint of leak and no ice. Measured -2 in FZ. Ran ice harvest. Water leaking out of ice maker water supply line. Needs new line. Potentially new valve. Installed 1/4 inch pex water line. Tested unit and unit tested good.
We serviced a
Samsung oven
Near Pittsford, NY 14534
Cristian
Job Details: 05/22/2023
Replace igniter tested unit no leaks
We serviced a
Frigidaire Stove
Near Rochester, NY 14612
JK
Job Details: 05/22/2023
Main PCB and overlay needing replaced due to stuck key tried to unstuck and will not work, 05-22-23: Replaced main pcb with overlay ran and tested all and all is working good.
We serviced a
Kitchen Aid refrigerator
Near Fairport, NY 14450
Tanner
Job Details: 05/22/2023
Top of door just slightly out. Door off level. Shimmed bottom of door. Treated gasket with heat. Treated as a continuation of prior repair. Doors offset overtime. New rails are perfect and sometimes requires leveling.
We serviced a
frigidaire microwave
Near Fairport, NY 14450
JK
Job Details: 05/22/2023
Door interlock bad again replaced tested all is working good.
We serviced a
Maytag washer
Near Rochester, NY 14610
Tina
Job Details: 05/22/2023
Washer was causing a burning smell when using. Took apart and the transmission is leaking oil. Customer is going to get new appliance
We serviced a
whirlpool Refrigerator
Near Rochester, NY 14606
Cristian
Job Details: 05/22/2023
If customer calls Back will need control board #W11224256
We serviced a
GE refrigerator
Near Rochester, NY 14618
Tina
Job Details: 05/22/2023
Fridge goes on and off randomly, took main board off and diodes are burned out on it so a new one is being ordered. 5/16 came to installed new board and once installed it was making a high pitched ticking sound and fridge was still not turning on. Another board is being ordered 5/22 tried to replace fan motor and board at same time and it is still not working. The board is still making a clicking sound when plugged in. There is a break/short in the wire harness which is non repairable
We serviced a
samsung washer
Near Ontario, NY 14519
Cristian
Job Details: 05/22/2023
We serviced a
Samsung washer
Near Ontario, NY 14519
Cristian
Job Details: 05/22/2023
Replace inner tub and outer tub with front door gasket tested unit no leaks but customer needs a new rotor #DC31-00125D causing small vibration from rotor
We serviced a
Samsung refrigerator
Near Honeoye Falls, NY 14472
Tanner
Job Details: 05/22/2023
Installed new IM. Unit harvests and fills with water. Entered error code mode and IM errors are clear.
We serviced a
LG Washer
Near Fairport, NY 14450
Tina
Job Details: 05/22/2023
Error code DE appears when trying to start a load and the machines tries multiple times to lock before the code pops up. A new door lock has been installed and washer is running without issues
We serviced a
kitchenaid disposal
Near Webster, NY 14580
Chris
Job Details: 05/22/2023
Removed screw from grind chamber
We serviced a
samsung oven
Near Rochester, NY 14607
Jose R
Job Details: 05/22/2023
Customer has a broken cooktop and it?s showing that the part is unavailable to order and the part is discontinued customer will have to deal with place of purchase or will need to get in contact with Samsung to try to get it resolved complete
We serviced a
Kenmore refrigerator
Near Fairport, NY 14450
Tina
Job Details: 05/22/2023
Fridge was not cooling, took off evap cover and the entire thing was frozen over. Tested heater and it was getting 120V in defrost mode, thermostat was bad. Defrosted ice and installed new thermostat.
We serviced a
kitchenaid dishwasher
Near Fairport, NY 14450
Derek
Job Details: 05/22/2023
The child lock was on and the dishwasher was stuck in a cycle. I got the lock off and cleared the cycle. I put the unit in service mode and no codes. I filled and drained he dishwasher plus ran a rinse wash. It seems to be working good and sounds good. A lot of the parts are no longer available for his unit. If it should break down again I suggest they get a new unit.
We serviced a
Kitchen aid oven
Near Webster, NY 14580
Chris
Job Details: 05/22/2023
Replaced inner most door glass and cleaned other pieces ( some stains inside glass pack cannot clean those) Checks ok
We serviced a
Kitchen aid dishwasher
Near Webster, NY 14580
Chris
Job Details: 05/22/2023
Replaced inlet valve
We serviced a
whirlpool Dryer
Near Rochester, NY 14625
JK
Job Details: 05/22/2023
Replaced thermal fuse checked vent all is operating withing temperature specs.
We serviced a
Speed Queen washer
Near Webster, NY 14580
Chris
Job Details: 05/22/2023
Replaced pump, belt and upgraded pulley kit No email printer Requests copy be mailed
We serviced a
Frigidaire refrigerator
Near Webster, NY 14580
Chris
Job Details: 05/22/2023
Replaced nut and Ferrell on water line and checked def drain Unit checks ok no more leaks Customer having floors redone and installers will have to move fridge and hook up water line again recommend they change nut and Ferrell again to avoid farther leaks when unit is moved back into place
We serviced a
Bosch dishwasher
Near Pittsford, NY 14534
Derek
Job Details: 05/22/2023
Replaced the circulation main pump on the dishwasher and tested good.
We serviced a
LG Stove
Near Penfield, NY 14526
Tina
Job Details: 05/22/2023
Bake was not working, turned on bake and checked amp draw and was only getting 2.4. New igniter was installed and apr draw is at 3.3 and oven is heating as it should.
We serviced a
whirlpool Washer
Near Victor, NY 14564
Tina
Job Details: 05/22/2023
Drained water for customer. She is going to be getting a new dryer
We serviced a
whirlpool dryer
Near Rochester, NY 14612
JK
Job Details: 05/22/2023
Door seal out of channel put back in and tested for security and all is working good.
We serviced a
Samsung Dryer
Near Rochester, NY 14606
JK
Job Details: 05/22/2023
Dryer heating element bad along with thermostats, tripping at to low of a temperature, checked vent and all is new and free of debri will need the following parts. Heater box: DC97-14486A Thermistor: DC32-00007A Thermostat: DC47-90016A
We serviced a
frigidaire Refrigerator
Near Webster, NY 14580
Chris
Job Details: 05/19/2023
Defrosted ice room and replaced ice room heater, sensor and appears ok
We serviced a
Maytag Dryer
Near Webster, NY 14580
Chris
Job Details: 05/19/2023
Replaced exhaust/ blower thermostat and fuse set Unit now heats ok ** venting does merge into another vent and may create future issues, recommend vent wizard to look at/ correct venting
We serviced a
Samsung refrigerator
Near Fairport, NY 14450
Derek
Job Details: 05/19/2023
Replaced the fan blower housing in the back . Defrosted it and it should be.
We serviced a
Kitchen aid dishwasher
Near Williamson, NY 14589
Chris
Job Details: 05/19/2023
Reset control If problem persist would need main control board as unit heats and passes all checks in diag mode 4411 lake rd williamson
We serviced a
LG washer
Near Victor, NY 14564
Derek
Job Details: 05/19/2023
Replaced the dispenser housing it was leaking at the seam where it?s molded. Ran and tested good.
We serviced a
Whirlpool Dryer
Near Webster, NY 14580
Chris
Job Details: 05/19/2023
Replaced blower/cycle tstat and fuse Checked ok
We serviced a
Electrolux washer
Near Rochester, NY 14612
JK
Job Details: 05/19/2023
Installed customer purchased door boot ran and tested for leaks all is leak free and running good.
We serviced a
whirlpool Refrigerator
Near Rochester, NY 14626
Cristian
Job Details: 05/19/2023
Replace water valve tested unit no leaks
We serviced a
Kitchen aid dishwasher
Near Penfield, NY 14526
Chris
Job Details: 05/19/2023
Replaced upper rack support kit
We serviced a
Kitchen aid dishwasher
Near East Rochester, NY 14445
Derek
Job Details: 05/19/2023
Lower spray arm is not spinning. The upper one is but needs to be cleaned out.
We serviced a
GE dishwasher
Near Canandaigua, NY 14424
Derek
Job Details: 05/19/2023
Pulled the hose off and vacuumed out the drain line. It still didn?t drain. Removed the dishwasher and pulled he drain pump off and found a piece of glass wedged in the impeller fan of the drain pump. Ran and tested it 3 times it drained great.
We serviced a
LG oven
Near Rochester, NY 14624
JK
Job Details: 05/19/2023
Replaced bake igniter MEE61841401 lower oven ran and tested all is heating and running good.
We serviced a
GE Dryer
Near Penfield, NY 14526
Tina
Job Details: 05/19/2023
Customer is going to be getting a new dryer
We serviced a
Whirlpool washer
Near Pittsford, NY 14534
Jose R
Job Details: 05/19/2023
Went ahead and replaced shocks also replaced the dogs went to run a diagnostic on unit and then customer stated that she had a appointment so could not properly diagnose everything but it seems like customer will need washer agitator
We serviced a
Whirlpool washer
Near Rochester, NY 14618
Cristian
Job Details: 05/19/2023
When diagnosing customer unit drain pump will run non stop and the doo leak will kit open tried replacing pump and pressure sensor and still did not fix the issue if customer wants to go along with any repair I would recommend main pcb and pressure sensor
We serviced a
Whirlpool refrigerator
Near Penfield, NY 14526
Chris
Job Details: 05/19/2023
Has sealed system issues recommend factory service
We serviced a
LG washer
Near Victor, NY 14564
Tina
Job Details: 05/19/2023
When washer is in spin cycle the bearings rub against each other and make a very loud noise. Customer is going to get a new washer.
We serviced a
Electrolux Dryer
Near Rochester, NY 14611
Jose R
Job Details: 05/19/2023
If customer wants to go along with repair customer would need heating element and thermostat
We serviced a
GE washer
Near Scottsville, NY 14546
JK
Job Details: 05/19/2023
Ran washer through service mode spluch screw backed out and wasn't allowing actuator to fully ingage tightened Ran and all is running good.
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14624
JK
Job Details: 05/19/2023
Duck bill clogged from dust and debri pulled duck bill off cleaned and all is draining good.