We serviced a
Samsung dishwasher
Near Rochester, NY 14620
Jose R
Job Details:
03/10/2025
Cx unit was operating with in specs did not find any defects inform Cx to monitor unit and educated them on the 90 day service call
We serviced a
Maytag Washer
Near Pittsford, NY 14534
Dennis
Job Details:
03/10/2025
Gear case is bad. The customer declined the repair.
We serviced a
maytag refrigerator
Near Rochester, NY 14618
Tina
Job Details:
03/10/2025
Water was not dispensing so a new water valve was ordered, it was installed and water is now dispensing and fridge is working without issues.
We serviced a
lg dryer
Near Fairport, NY 14450
Dennis
Job Details:
03/10/2025
Dryer and vent all cleaned out.
We serviced a
maytag dryer
Near Webster, NY 14580
Cristian
Job Details:
03/10/2025
will have to come back Wednesday afternoon to install timer
We serviced a
Whirlpool Oven
Near Fairport, NY 14450
Tina
Job Details:
03/10/2025
when you turn oven on to heat after about 15min it throws a F6 E1 error which is a temperature issues. i tested the temp sensor and it had 1079ohms at room temp so that?s good which means a control board is needed.
3/10 Installed new board and oven heating and stayed at temp without throwing a code, I also tested broil and there was not issues.
We serviced a
Whirlpool dishwasher
Near Rochester, NY 14612
Cristian
Job Details:
03/10/2025
Replace water valve tested unit working normal now
We serviced a
samsung refrigerator
Near Rochester, NY 14609
Jose R
Job Details:
03/10/2025
Replaced evap cover temp sensor and drain kit now unit is operating with in specs complete
We serviced a
Whirlpool washer
Near Greece, NY 14616
Jose D
Job Details:
03/10/2025
The washer is in a flood safe mode. No signs of suds, and the pressure sensor hose checks out to be good. The pressure sensor is located on the main board, therefore the main board will need to be replaced. F1E1(main control fault). F3E1(Presure system fault)
We serviced a
GE Oven
Near Pittsford, NY 14534
Tina
Job Details:
03/07/2025
when customer turns cooktop on after about a min it shuts off on its own then the control panel won?t respond and just beeps and the same happens when u try to use the oven. i out smart HQ on and checked the info and setting option to see the software versions and all the board have one but the induction control assy so that part is needed. customer is going to call GE to see if she can get it covered due to this being 2 years old. part number will be in notes if she decides to have us fix and a quote has been emailed to her.
We serviced a
Frigidaire Refrigerator
Near Macedon, NY 14502
Derek
Job Details:
03/07/2025
Need a new water inlet valve. Replaced and change the fitting on the back. It looks to be not leaking she?s going to keep an eye on it.
We serviced a
frigidaire cook top
Near Webster, NY 14580
Chris
Job Details:
03/07/2025
Replaced gas manifold inside cooktop and reinstalled oven and cooktop- tested for leaks and unable to locate any other leaks
We serviced a
Whirlpool washer
Near Rochester, NY 14619
Jose R
Job Details:
03/07/2025
Replaced actuator now unit is operating with in specs complete
We serviced a
LG refrigerator
Near Webster, NY 14580
Chris
Job Details:
03/07/2025
Needs new primary water inlet also has signs has been leaking water. Customer turned water off.
No repair recommend as compressor was approx 125* at time of service and is not a repairable option for us
We serviced a
Kenmore washer
Near Fairport, NY 14450
Tina
Job Details:
03/07/2025
the in def spring front he gasket came halfway off so i was raking the front of washer off to put back on when i realized that the plastic that was part of the tub where the inner spring goes i to had actually ripped right off so the washer is not usable and customer is going to get a new one
We serviced a
Maytag dryer
Near Rochester, NY 14618
Jose R
Job Details:
03/07/2025
Replaced timer now unit is operating with in specs complete
We serviced a
Kenmore dryer
Near Penfield, NY 14526
Cristian
Job Details:
03/07/2025
Replace thermo fuse tested unit heating normal now
We serviced a
ge refrigerator
Near Fairport, NY 14450
Cristian
Job Details:
03/07/2025
Replace heater and control board wait 24 hours for proper cooling customer supplied coupon.
We serviced a
Samsung dryer
Near Ontario, NY 14519
Chris
Job Details:
03/07/2025
Pulled debris from filter housing and verified operation
We serviced a
Maytag Microwave
Near Irondequoit, NY 14617
JK
Job Details:
03/07/2025
Door latches bad replaced ran and tested all and all is working good.
We serviced a
Lg refrigerator
Near Webster, NY 14580
Tina
Job Details:
03/07/2025
LG FZ was at 67? and FF was at 59?, compressor was running and all the fans worked without issues. I pulled the evaporator cover off and there was no frost pattern which means there was a leak and customer is going to get a new fridge.
We serviced a
LG Refrigerator
Near Webster, NY 14580
Chris
Job Details:
03/07/2025
Replaced freezer icemaker and verified fill and harvest
May take 24 hours to resume normal ice production
We serviced a
Maytag Refrigerator
Near Rochester, NY 14626
Jose R
Job Details:
03/07/2025
Replaced ice maker now unit is operating with in specs complete
We serviced a
Whirlpool Washer
Near Rochester, NY 14624
JK
Job Details:
03/07/2025
Stove will need spark module and spark rail will have to research to find parts.
Washer will need new pressure switch and control board and all parts are NLA.
We serviced a
Ge refrigerator
Near Rochester, NY 14618
Tina
Job Details:
03/07/2025
Play dry in the fridge, but there was no cooling compressor was not running And the fans were not running display showed 00 and when you tried to hit it Just would beep. there were no burn marks on the board and the sign showed that there was a break in a DC wire harness somewhere so a new frigid needed. This one is also manufactured in 2008.
We serviced a
Hotpoint Dryer
Near Rochester, NY 14609
Cristian
Job Details:
03/07/2025
Replace timer tested unit working normal now
We serviced a
Samsung dishwasher
Near Walworth, NY 14568
Tina
Job Details:
03/07/2025
dishwasher control board isn?t sending voltage to water valve so a board is needed but it is NLA.
Ice maker is getting 120VAC but won?t go into service mode and won?t make ice so a new ice maker is needed. customer is going to think about it and if she decides to fix it the part number is in the notes
We serviced a
kenmore oven
Near Irondequoit, NY 14617
Dennis
Job Details:
03/07/2025
Customer declined the repair after quoting. The oven is basically exploding when it lights causing the door to blow open. They will be purchasing a new one. The current one is 24 years old.
We serviced a
Sasmung washer
Near Fairport, NY 14450
Tina
Job Details:
03/07/2025
Put washer in service mode and it completed without issues. I had customer throw in a load of wash and I ran a quick ash it appears to agitate normally it when it got tot spin it became unbalanced and I had to reposition cloths a few times for it to spin completely. I used knob form dryer to operate washer due to washer knob being broken. Washer is almost 8 years old and customer said she will just keep using t for now then get a new one.
We serviced a
Bosch Dishwasher
Near Webster, NY 14580
Cristian
Job Details:
03/07/2025
Water is leaking from the diverter and the circulation motor. Customer would think about the repair.
We serviced a
frigidaire refrigerator
Near Webster, NY 14580
Cristian
Job Details:
03/07/2025
Replace touch pad ui tests unit working normal now
We serviced a
Dryer Frigidaire
Near Ontario, NY 14519
Chris
Job Details:
03/07/2025
Replaced main PCB and harness kit - unit now heats well and turns on
We serviced a
Maytag Dishwasher
Near Webster, NY 14580
Cristian
Job Details:
03/07/2025
Will recommend Control panel #W10910626 customer will think about the repair
We serviced a
Samsung Stove
Near Macedon, NY 14502
Derek
Job Details:
03/07/2025
I cleaned out the back left burner orifice. I also cleaned out the three orifices on the front right burner. The middle griddle burner I cleaned out the orifice as well. Little burner I had to take apart to clean because it wasn?t fully lighting all the way around. All the burners are working good now.
We serviced a
frigidaire refrigerator
Near Victor, NY 14564
Derek
Job Details:
03/07/2025
If it stops cooling again he?s going to need evap fan 5303918549 $200 to repair.
We serviced a
amana refrigerator
Near Webster, NY 14580
Cristian
Job Details:
03/07/2025
Replace control board tested unit heating normal wait 24 hours for proper cooling
We serviced a
maytag dryer
Near Webster, NY 14580
Dennis
Job Details:
03/07/2025
Replaced broken door switch.
We serviced a
Maytag Oven
Near Irondequoit, NY 14609
Cristian
Job Details:
03/07/2025
Will need right door hinge customer stated they're gonna do the repair themselves
We serviced a
Kitchen dishwasher
Near Fairport, NY 14450
Derek
Job Details:
03/07/2025
I couldn?t find anything wrong with the dishwasher. I think its just the
Led for the done cycle is not working.
We serviced a
LG Refrigerator
Near Fairport, NY 14450
Jose R
Job Details:
03/07/2025
Cx unit is leaking from water inlet valve and would need to be replaced
We serviced a
Ge washer
Near Pittsford, NY 14534
Dennis
Job Details:
03/07/2025
Customer stated he saw leaks coming from the cold hose fill. Not currently leaking. He requested new hoses just to be safe. Cancel that. The water shut off valves won?t shut off at the machine. Tried the main and that doesn?t work either.
We serviced a
samsung refrigerator
Near Rochester, NY 14623
JK
Job Details:
03/07/2025
Refrigerator has a sealed system issue and not cost affective to repair recommend to replace unit.
We serviced a
Whirlpool Dryer
Near Victor, NY 14564
Derek
Job Details:
03/06/2025
Needs a new drum it has a crack too expensive to fix.
We serviced a
Ge Range
Near Rochester, NY 14609
Cristian
Job Details:
03/06/2025
Install customer stove, tested unit working normal no Gas leaks
We serviced a
Kenmore Oven
Near Webster, NY 14580
Cristian
Job Details:
03/06/2025
Will recommend control board customer would think about the repair
We serviced a
Kitchenaid Dishwasher
Near Rochester, NY 14623
Jose R
Job Details:
03/06/2025
Cx unit was working fine while on site did a clean on filter and screen ran a test mode now unit is operating with in specs complete
We serviced a
GE Oven
Near Rochester, NY 14616
Jose D
Job Details:
03/06/2025
The control panel is unresponsive. The main board and faceplate graphics will need to be replaced.
We serviced a
GE washer
Near Rochester, NY 14613
Jose D
Job Details:
03/06/2025
The washer is sitting a washer drain pan full of water on site. Most components underneath have been splashed with water, including the mode shifter, which is not working properly. I replaced the mode shifter, ran and tested, the washer now agitates and spins as it should. The washer passed all diagnostic test from the smart HQ diagnostic tool.
We serviced a
Frigidaire Refrigerator
Near Hilton, NY 14468
Cristian
Job Details:
03/06/2025
Cleaned out drain plug in the freezer wait 24 hours for proper cooling
We serviced a
Ge dryer
Near Ontario, NY 14519
Chris
Job Details:
03/06/2025
Replaced gas valve solenoid kit and unit now heats and checks ok
We serviced a
Whirlppol refrigerator
Near Williamson, NY 14589
Chris
Job Details:
03/06/2025
Cleaned and defrosted defrost drain, installed new drain probe heater and checks ok
We serviced a
Frigidaire Dishwasher
Near Rochester, NY 14618
Jose R
Job Details:
03/06/2025
Cx unit was spitting a error code for a bad pump Cx will be exploring there options and if wanting to go along with repair would recommend pump
We serviced a
Kenmore Washer
Near Rochester, NY 14609
Cristian
Job Details:
03/06/2025
Replace spring tested unit working normal
We serviced a
Frigidaire Washer
Near Scottsville, NY 14546
JK
Job Details:
03/06/2025
Main PCB has power going i to unit but nothing going our main PCB will need to be replaced.
We serviced a
frigidaire dishwasher
Near Pittsford, NY 14534
Tina
Job Details:
03/06/2025
dropped spray arm off to customer
We serviced a
Kenmore Dryer
Near Honeoye Falls, NY 14472
Tina
Job Details:
03/06/2025
When you started dryer you could hear motor turn on but it was not spinning. I took dryer apart and due to this being 30+ years old there was a lot of lint and dust especially around the motor where it connected to blower wheel. I cleaned out all of the lint and removed blower wheel housing and cleaned that out then installed a maintenance kit and dryer is now running without issues.
10? vent cleaning was done.
We serviced a
Samsung washer
Near Canandaigua, NY 14424
Derek
Job Details:
03/06/2025
I replaced the drain pump. It was making noises like it was working but it wasn?t pumping any water out. The impeller fan blade was stripped of the shaft of the motor. Ran and tested after a new pump it?s working good.
We serviced a
Maytag Dryer
Near Webster, NY 14580
Chris
Job Details:
03/06/2025
Removed lint build up from blower wheel and replaced idler assembly- unit checks ok
We serviced a
Lg washer
Near Fairport, NY 14450
Dennis
Job Details:
03/06/2025
No leak present at time of service, customer informed to call back if anything is found again.
We serviced a
Ge stove
Near Fairport, NY 14450
Dennis
Job Details:
03/06/2025
Leveled stove and cleaned lint from dryer. Running fine..
We serviced a
bosch dishwasher
Near Ontario, NY 14519
Chris
Job Details:
03/06/2025
Replaced inlet valve as unit appears to be slowly filling while unit is turned off
We serviced a
GE Washer
Near Webster, NY 14580
Dennis
Job Details:
03/06/2025
Ran machine through SmartHQ. The only issue logged was an out of balance 35 days ago. Ran a quick wash cycle and that was fine.
We serviced a
Bosch dishwasher
Near Victor, NY 14564
Derek
Job Details:
03/06/2025
Older Bosch dishwasher. The water inlet valve is leaking and needs replacing. I shut the water off to the dishwasher. The drain pump constantly is running even with all the water removed from the sump. The dishwasher won?t fill because the drain pump doesn?t stop running. It needs a new board water inlet valve, and the shut off in the case. It?s goin to be roughly $700;to repair the dishwasher.
We serviced a
Whirlpool refrigerator
Near Pittsford, NY 14534
Tina
Job Details:
03/06/2025
Refrigerator is getting warm in both sections, compressor was not running so I tested it and it is bad so a new fridge is needed. I talked to tenant about it and I called and let the management company know.
We serviced a
Kenmore dryer
Near Henrietta, NY 14467
Jose D
Job Details:
03/06/2025
FO1 erro code on site. The main board is also making an electrical winding noise. The main board is faulty and will need to be replaced.
We serviced a
Ge oven
Near Fairport, NY 14450
Tina
Job Details:
03/06/2025
Cooktop burner on light will randomly stay on so I tested all the switches and the contacts all have continuity when switch is on and no continuity when it?s off so they are good. I turned on all the burners one at a time and let each one run individually for about 5-10 min to see if light would stay on once I shut them off and the light turned off every time. I was not able to recreate the issue but tenant said if it does stay on she flips the breaker to fix the issue. This range is 18 years old so if this issue continues then I?d suggest looking into a new one.
We serviced a
Whirlpool Dishwasher
Near Rochester, NY 14626
Jose R
Job Details:
03/06/2025
Cx has a bad circulation motor bad top rack rails and also bad door springs coast of the repair will be the same price or then a new unit so Cx will be exploring there options and will get back to us if wanting to go along with repair
We serviced a
Whirlpool refrigerator
Near Macedon, NY 14502
Derek
Job Details:
03/06/2025
The freezer and fridge temps were all over the place. The thermostat and the defrost computer board were replaced.
We serviced a
LG washer
Near Penfield, NY 14526
Jose D
Job Details:
03/06/2025
The washer gave a T2D9 error code. But the lid lock is working fine. When running a diagnostic test, the hot water inlet valve never turn off. I had to manually shut the hot water off. The water inlet valve is faulty and will need to be replaced. I replaced the water inlet valve, ran and tested, the hot water now shuts off as it should. Everything is working properly now.
We serviced a
Frigidaire stove
Near Fairport, NY 14450
Tina
Job Details:
03/06/2025
temp sensor reads 1082ohms so a new board is needed but due to range being 20 years old the main control is NLA. customer is going to get a new appliance
We serviced a
GE Washer
Near Irondequoit, NY 14622
Jose D
Job Details:
03/06/2025
The washer had a locked motor monitor error code, along with an unbalanced error code. I ran and tested the washer with towels in inside, and it went through a full speed wash with no issues. It's agitating and spinning properly, and the belt is in good shape, all wire connections are good, and the motor is not overheating. Advised to call back if the issue happens again.
We serviced a
Ge dishwasher
Near Hilton, NY 14468
Cristian
Job Details:
03/06/2025
Right side hinge was detached from the spring I reattached door spring closing and opening normal now . Going to run a diagnostic to see if any software update no updates needed .
We serviced a
amana washer
Near East Rochester, NY 14445
Dennis
Job Details:
03/06/2025
Machine seems to be running fine. Filling draining and spinning fine. Put it in service mode service mode an had no issues. Also successfully calibrated the machine without any problems.
We serviced a
maytag washer
Near Fairport, NY 14450
Tina
Job Details:
03/05/2025
washer vibrates constantly when spinning, feet are level, error code was out of balance. suspension rods were recommended but customer decided to keep using as is due to them moving soon. if they change their mind part number is in notes
We serviced a
LG Washer
Near Victor, NY 14564
Derek
Job Details:
03/05/2025
STacked washer and dryer. I was able to slide the dryer back to install the door boot. It took longer than normal because this unit has the water circulation tubes in the door boot. I had to take the weights off the drum to install with out the boot popping off. Ran and tested good no leaking water.
We serviced a
Kenmore Refrigerator
Near Spencerport, NY 14559
JK
Job Details:
03/05/2025
Compressor starter bad replaced ran and tested all and all is running good. Ran temperature check after 20 minutes freezer is at 33?, FF section at the vent is at 36? all is running within specs.
Starter Kit: 5304491944
We serviced a
Kenmore washer
Near Brockport, NY 14420
JK
Job Details:
03/05/2025
Ran washer through service mode no error codes all is draining, agitating and spinning normal lid is locking all is running good.
We serviced a
Speed Queen Washer
Near Rochester, NY 14616
Dennis
Job Details:
03/05/2025
Found that the lid lock wiring connector ha come unplugged. Plugged the connector in and tested. Working properly now.
We serviced a
GE refrigerator
Near Pittsford, NY 14534
Tina
Job Details:
03/05/2025
customer stated she had garage refrigerator temp set to 4 which is the second coldest and when she got back from vacation the cans in soda in the FF section had frozen and burst. She turned temp down and put it on 3 which is the suggested setting. the temp in the FF is at 39? which is good. I explained that even tho it?s a garage ready fridge the temperature outside still affects it. i pulled up the use and care guide and showed her how the ideal temps for the garage fridge are between 38-110 depending on season and it states that when it?s between 38-54 to keep temp dial on 2. i explained with the cold temperatures we have been having and her having dial between 4 and 5 will absolutely cause freezing of items in the fridge.
i let customer know how to access use and care and fridge is currently working the way it should
We serviced a
Whirlpool washer
Near Rochester, NY 14619
Jose D
Job Details:
03/05/2025
Standing water on site. No suds error on site. Ran and tested the washer, and everything is working fine. Advised to call back if the issue happens again. If the washer doesn't drain all the water, then I would recommend to come back with a drain pump.
We serviced a
kitchen aid dishwasher
Near Rochester, NY 14625
Cristian
Job Details:
03/05/2025
There was glass stuck in the pump causing unit not to drain remove the glass unit draining normal now did explain to customer I would recommend replace that pump since There is marks of the glass scrapping the blades
We serviced a
Samsung oven
Near Pittsford, NY 14534
JK
Job Details:
03/05/2025
Oven bake igniter bad replaced ran and tested all and all is running good. Washer belt slipping when a load is in customer will call speed queen.
We serviced a
kenmore dryer
Near Penfield, NY 14526
Cristian
Job Details:
03/05/2025
Replace suspension rods tested unit working normal now
We serviced a
GE Dishwasher
Near Rochester, NY 14615
Cristian
Job Details:
03/05/2025
Updated software for display issue working normal now
We serviced a
GE Refrigerator
Near Fairport, NY 14450
Cristian
Job Details:
03/05/2025
Water was leaking pretty bad from the water valve also there?s hoses that are broken. Customer would think about the repair I did shut the water off so it won?t leak.
We serviced a
Amana Dryer
Near Rochester, NY 14620
Dennis
Job Details:
03/05/2025
Dryer is heating fine. Disassembled dryer and found a broken belt. Recommend a dryer repair kit.
We serviced a
GE Washer
Near Palmyra, NY 14522
Derek
Job Details:
03/05/2025
I vacuumed out the water in the tube, and then the rest through the drain hose. I pulled the filter and it was clogged up with all kinds of debris. I cleaned the filter and tested. I filled the unit 3 times and it drained perfectly all 3 times.
We serviced a
kitchen aid stove
Near Rochester, NY 14616
Jose D
Job Details:
03/05/2025
The noise filter on the terminal is blown, and the bake element failed the continuity test. Both parts will need to be replaced.
We serviced a
whirlpool refrigerator
Near Victor, NY 14564
Derek
Job Details:
03/05/2025
Needs new bimetallic and fan assy it?s not defrosting.
We serviced a
jenair stove
Near Rochester, NY 14616
Cristian
Job Details:
03/05/2025
Replace bake element tested unit working normal now
We serviced a
frigidaire washer
Near Rochester, NY 14617
Jose D
Job Details:
03/05/2025
The gear case is seized up...therefore the belt is not moving even though the motor is running. I was able to break it loose, but the washer tub is still struggling to turn. The washer will need a new gearcase. The oven is working fine on site. Both bake and broil are working fine.
We serviced a
Whirlpool Dryer
Near Fairport, NY 14450
Chris
Job Details:
03/05/2025
Appears vent was loose on rear of dryer. Tightened and due to length of vent and obstructions would recommend vent wizard for additional vent repairs
We serviced a
Samsung refrigerator
Near Fairport, NY 14450
Derek
Job Details:
03/05/2025
Needs a nugget ice make. Deposit was 120.00.
I replaced the nugget ice maker it was cracked and dumping water into the ice buckets causing an iceberg. It may take 24 for it to make ice. Be patient .
We serviced a
Kenmore refrigerator
Near Penfield, NY 14526
Jose R
Job Details:
03/05/2025
Cx unit was all frozen over inside ice maker went ahead and did a cleaning now unit is operating with in specs complete
We serviced a
GE oven
Near Rochester, NY 14607
Dennis
Job Details:
03/05/2025
Replaced igniter and tested. Working properly.
We serviced a
Kitchen aid oven
Near Webster, NY 14580
Chris
Job Details:
03/05/2025
Replaced cooling fan on range and reattached vent as well as possible.
Has built in wall duct and oval fittings - would need vent wizard or contractor to repair farther.
We serviced a
Ge refrigerator
Near Victor, NY 14564
Jose R
Job Details:
03/05/2025
Replaced shelf now unit is operating with in specs complete
We serviced a
GE Dishwasher
Near Fairport, NY 14450
Jose R
Job Details:
03/05/2025
Cx unit is not getting hot enough Inside the unit causing soap and dishes not to clean when diagnosing unit viewed that the water coming in is not hot went ahead and did a software update and inform Cx to run the water from the sink for a min or two to make sure hot water is going into the unit complete
We serviced a
LG stove
Near Williamson, NY 14589
Chris
Job Details:
03/05/2025
Replaced front right cooktop burner and tests ok
We serviced a
Kitchen aid dishwasher
Near Rochester, NY 14618
Tina
Job Details:
03/05/2025
dishwasher drawer just drops when opened. this dishwasher is over 40 years old and i was u able to remove kick plate to check springs on door. All 4 screws were stuck, i sprayed WD40 on it and let it sit and they still would not come off. customer is just going to keep using since dishwasher works and the door is the only issue