We serviced a
Kenmore Refrigerator
Near Pittsford, NY 14534
Tanner
Job Details:
11/20/2023
Complaint of fan noise. Ice build up on back of evaporator. Measured 36 in FF and 6 in FZ. Customer states they did self defrost with hair dryer. Measured 29.7 hums through defrost circuit proving good element and bi metal. Measured defrost sensor at 67.6 k ohms an equivalent of approximately 5 degrees F. A proper reading. Defrost sensor is testing within range. Defrost circuit is closed. ACU not turning on defrost. Needs new ACU. ACU NLA.
We serviced a
Whirlpool Washer
Near Pittsford, NY 14534
Cristian
Job Details:
11/20/2023
We serviced a
frigidaire refrigerator
Near Pittsford, NY 14534
Cristian
Job Details:
11/20/2023
Seal system issue Customer will need to get compressor checked .
We serviced a
Stove Thermador
Near Rochester, NY 14625
Chris
Job Details:
11/20/2023
Needs electrodes and retainers , but to repair burners are seized and will need to be drilled
But parts are NLA and we are unable to repair
We serviced a
Frigidaire refrigerator
Near Walworth, NY 14568
Chris
Job Details:
11/20/2023
Ice maker arm in off position, put down and installed in different hole - moves much more freely. If unit has more issues needs icemaker replaced
We serviced a
whirlpool dryer
Near Rochester, NY 14625
Chris
Job Details:
11/20/2023
Vacuumed inside front of dryer and cleaned short run of venting
We serviced a
Samsung refrigerator
Near Hilton, NY 14468
JK
Job Details:
11/20/2023
Refrigerator will need evap cover complete along with defrost thermostat, icemaker kit, customer will replace unit due to age of appliance.
We serviced a
LG Dryer
Near Fairport, NY 14450
Cristian
Job Details:
11/20/2023
Replace belt and thermostat
We serviced a
Whirlpool Washer
Near Irondequoit, NY 14617
Jose D
Job Details:
11/20/2023
Unit passed the diagnostic test. Ran a drain and spin cycle and the unit went out of balance. Would recommend replacing the suspension rods. Customer will call back if she wants to go through the full repair.
We serviced a
Whirlpool Fridge
Near Webster, NY 14580
Cristian
Job Details:
11/20/2023
Cleaned out Icemaker water pipe wait 24 to 48 hours for icemaker to make ice
We serviced a
Whirlpool Dryer
Near Webster, NY 14580
Chris
Job Details:
11/20/2023
Replaced maintenance kit due to bad roller/support rollers and unit sounds and operates properly. Is still a slight knocking noise from rear bulkhead that I am unable to correct , possible rear bulkhead is warped / bent
We serviced a
Ge Wall Oven
Near Victor, NY 14564
Derek
Job Details:
11/20/2023
Weds a new board wb27x25554 $400.00
We serviced a
ge dryer
Near Rochester, NY 14626
JK
Job Details:
11/20/2023
Completed a vent cleaning and all is clean temperatures are high side 190? kick on temperatures are 140? all is working and operating good instructed customer on a power vent due to overall length of duct line.
We serviced a
LG Washer
Near Fairport, NY 14450
Tanner
Job Details:
11/20/2023
Complaint of on washer. Pump runs but no production. Needs drain pump. Replaced drain pump. Tested unit and unit tested good.
Dishwasher- complaint of intermittent no operation. Unit not operating on service call. Power tested good. Software tool not reading machine. Unable to correct through software update. Quoted for PCB and UI. Quote on different work order.
We serviced a
GE Washer
Near Penfield, NY 14526
Tanner
Job Details:
11/20/2023
Complaint of no operation. Confirmed 120;VAC to unit. Unable to perform software updates to correct known GE board failures. Quoted for new boards. Customer looking at all options.
We serviced a
samsung refrigerator
Near Rochester, NY 14624
Jose R
Job Details:
11/17/2023
Customer had a bad temperature sensor went ahead and replaced sensor also extended the defrost cycle cleaned up evap cover and made sure the drain hose in the back was clean as well unit operating with in specs complete
We serviced a
kenmore refrigerator
Near Fairport, NY 14450
Jose R
Job Details:
11/17/2023
Replaced ice maker and fan motor and unit did fill with water and fan motor is running with in specs inform customer to monitor unit and educate us on how it goes
We serviced a
whirlpool dryer
Near Victor, NY 14564
Derek
Job Details:
11/17/2023
Long vent cleaning
We serviced a
samsung Washer
Near Rochester, NY 14606
Jose D
Job Details:
11/17/2023
Washing machine has a DE ERROR code on site. Did a hard reset and the washer then unlocked, which the customer also stated he has done, but the error code came back. Ran and tested on a full rinse and spin cycle. Everything seems to be working fine. Advised the customer to call back if it happens again, and would recommend to come back with a new door lock.
We serviced a
Frigidaire Freezer
Near Rochester, NY 14624
Chris
Job Details:
11/17/2023
Cleaned and cleared frozen defrost drain , appears ok and may take up to 24 hours to reach set temperatures
We serviced a
frigidaire oven
Near Rochester, NY 14617
Cristian
Job Details:
11/17/2023
Will recommend board #316472807 so board didn?t work would recommend trying the clock board #808751526 part is out of stock we need to get a hold of customer when marcone email us if they have it .
We serviced a
Electrolux Dryer
Near Webster, NY 14580
Chris
Job Details:
11/17/2023
Found stuck flame sense switch, replaced and unit tests ok
We serviced a
Frigidaire Dishwasher
Near Webster, NY 14580
Chris
Job Details:
11/17/2023
Replaced water level sensor and tests ok
We serviced a
Whirlpool dishwasher
Near Honeoye Falls, NY 14472
Tina
Job Details:
11/17/2023
11/17 installed sump and dishwasher is working without issues and no leaks.
We serviced a
maytag washer
Near Pittsford, NY 14534
Jose D
Job Details:
11/17/2023
The hub for the washer is stripped, I was able to visually see the the hub is not gripping to the shaft. The washer will need a hub replacement. Replaced the hub, the washer now engages in a spin mode. Rotor motor is also stripped, due to repair cost the customer does not wish to have it repaired.
We serviced a
LG Dishwasher
Near Henrietta, NY 14467
Cristian
Job Details:
11/17/2023
Reinstalled bracket it?s nice and tight and secured.
Added longer screws .
We serviced a
Maytag Dryer
Near Pittsford, NY 14534
Tina
Job Details:
11/17/2023
Dryer was making a lid squeaking sound, a new maintenance kit was installed that was 4 wheels, belt and idler. Dryer working without sound.
We serviced a
LG Washer
Near Ontario, NY 14519
Chris
Job Details:
11/17/2023
Needs main PCB , no repair at this time.
Estimate approx 420 plus tax and shipping would be due if repaired
We serviced a
whirlpool refrigerator
Near Fairport, NY 14450
Derek
Job Details:
11/17/2023
I cleaned out the big chunk of ice in the bottom of the freezer. I pulled it out and cleaned the drain hose for the freezer it was clogged up. The evaporator and evap fan look good.
We serviced a
Whirlpool Dryer
Near Rochester, NY 14612
Cristian
Job Details:
11/17/2023
Replace idler kit tested unit no more noise
We serviced a
Kenmore Washer
Near Rochester, NY 14626
JK
Job Details:
11/17/2023
Replaced cam gear due to bad spring and not disengaging all the way ran through recalibration mode ran and tested all is working good, door striker broken and will need to be replaced.
11-17-23: Replaced lid latch ran and tested all is working and locking good.
We serviced a
GE Dryer
Near Rochester, NY 14616
JK
Job Details:
11/17/2023
Knob stripped customer will replace.
We serviced a
Speedqueen washer
Near Farmington, NY 14425
Derek
Job Details:
11/17/2023
Drain pump sounds good and seems to be working. I vacuumed out the drain line in the back. I also vacuumed out the drain from the tub to the pump. Ran and tested the unit it seems to be draining fine now.
We serviced a
Maytag Washer
Near Penfield, NY 14526
Derek
Job Details:
11/17/2023
I got the washer to drain. It wouldn?t agitate or spin it would just do the sensing of a load and stop. I ran diagnostic and it came up with an rps sensor error twice. I ran and tested the washer a few times to make sure it was working properly.
We serviced a
Whirlpool Washer
Near Fairport, NY 14450
Chris
Job Details:
11/17/2023
Shocks are worn but main issue is structure/ floor itself has a lot of give and bounces when washer is running - would need contractor or engineer to diag floor issue.
Est to change shocks is approx 185 plus tax due- maintenance to talk to ally and will call if ordered
We serviced a
Unsure Stove
Near Rochester, NY 14607
Jose D
Job Details:
11/17/2023
No power on site. The unit has noticable wires that are chewed up, with clear signs that the stove has a mouse infestation. I informed the customer of the mouse dropping issue through the stove. They will plan to get a new one, since it can potential be a health risk.
We serviced a
GE Dishwasher
Near Penfield, NY 14526
Tina
Job Details:
11/17/2023
Customer had a leak from the front left of the door. Put in smart hq and determined new spray arm was needed but seal on inner door was also moldy and falling off of inner door. After quote was given for price she declined repairs and decided she is going to get a new one.
We serviced a
Kitchen aid oven
Near Webster, NY 14580
Chris
Job Details:
11/17/2023
Replaced TOD thermostat on dual fuel range and unit now bakes and broils - if unit has future issues after self clean recommend new cooling fan as well but appears to be working on todays visit.
Wall oven appears to have bad broil element and ACU but parts appear NLA
We serviced a
GE Dishwasher
Near Rochester, NY 14625
Tina
Job Details:
11/17/2023
Dishwasher won?t turn on and won?t Connect to smart hq. New board is needed. Customer is going to get a new appliance.
We serviced a
Samsung Washer
Near Rochester, NY 14623
Cristian
Job Details:
11/17/2023
Cleaned out filter tested unit ran fine no issues.
We serviced a
Kenmore Dryer
Near Rochester, NY 14612
Cristian
Job Details:
11/17/2023
Replace timer tested unit working normal now
We serviced a
LG Dishwasher
Near Pittsford, NY 14534
Tina
Job Details:
11/17/2023
Dishwasher shows and AE error code and the drain pump won?t stop running. Base of dishwasher is covered in wood pieces and Mouse dropping. Customer is going to get a new appliance
We serviced a
LG Dryer
Near Rochester, NY 14618
Jose R
Job Details:
11/17/2023
Ran a short run on dryer vent now unit is operating with in specs complete
We serviced a
Oven Frigidaire
Near Webster, NY 14580
Jose R
Job Details:
11/17/2023
Replaced element unit still not working will try to reach out to manufacture to see if there is anything they will recommend new element did not resolve issue
We serviced a
Electrolux refrigerator
Near Pittsford, NY 14534
Cristian
Job Details:
11/16/2023
Replace motherboard wait 24 to 48 hours for proper cooling
We serviced a
Kenmore Dishwasher
Near Pittsford, NY 14534
Tina
Job Details:
11/16/2023
Installed new drain pump and dishwasher is working without issues.
Tenants mother signed and had permission from the landlord whom I talked took payment from over the phone
We serviced a
whirlpool dishwasher
Near Irondequoit, NY 14617
Jose R
Job Details:
11/16/2023
Customer has a bad drain pump and a bunch of gunk build up in the lines would need to come back with pump and drain lines
We serviced a
amana refrigerator
Near Fairport, NY 14450
Chris
Job Details:
11/16/2023
Replaced defrost control and unit tests ok - may take up to 24 hours to reach set temperature
We serviced a
MAytag Dryer
Near Rochester, NY 14609
Jose D
Job Details:
11/16/2023
Dryer belt was disconnected from the motor. Customer will take care of it. Belt is in decent shape. The motor sounds really rough, more then likely a motor bearing issue. Customer not to conserned about the motor.
We serviced a
Maytag Oven
Near Webster, NY 14580
Chris
Job Details:
11/16/2023
Replaced oven controller and unit tests ok
We serviced a
samsung dishwasher
Near Pittsford, NY 14534
Cristian
Job Details:
11/16/2023
Just added pieces back together didn?t really take much . Its a piece that attaches to the top rail all normal now .
We serviced a
GE Washer
Near Rochester, NY 14624
JK
Job Details:
11/16/2023
Replaced customer purchased shocks ****No Part Warranty****ran and tested all and all is working good.
We serviced a
LG Fridge
Near Rochester, NY 14612
JK
Job Details:
11/16/2023
Inlet valve not opening or closing fully and allowing water to freeze in tube inlet valve will need to be replaced.
11-16-23 installed inlet valve ran and tested icemaker all is filling and operating as normal.
We serviced a
ge dishwasher
Near Webster, NY 14580
Chris
Job Details:
11/16/2023
Replaced front left upper rack support only. Paid for on original visit
We serviced a
maytag washer
Near West Henrietta, NY 14586
Cristian
Job Details:
11/16/2023
Replaced gear case also calibrated the unit and made sure we watch the unit agitate and also go into a high spin mode unit is operating with in specs inform customer to run multiple load and to monitor the unit and educate us on how it goes
We serviced a
Bosch Dishwasher
Near Victor, NY 14564
Derek
Job Details:
11/16/2023
Replaced the springs for the door on the dishwasher. Also the bottom kick plate wasn?t connected to dishwasher and the door was binding on it. I cleaned the dryer vent and removed the cover and cleaned out all he lint.
We serviced a
samsung cooktop
Near Canandaigua, NY 14424
Derek
Job Details:
11/16/2023
Replaced the left middle gas burner valve for the knob.
We serviced a
Samsung Stove
Near Farmington, NY 14425
Tina
Job Details:
11/16/2023
2 radiant burners are not working but both are getting voltage and have correct ohms. Customer needs a new board. Customer is going to get a new appliance
We serviced a
samsung washer
Near Victor, NY 14564
Derek
Job Details:
11/16/2023
The washer wasn?t spinning and making strange noises when it went to shift into spin cycle. The drum was not moving properly and switching to the spin cycle. I replaced the motor stator assy. The hall sensor is built into it and it?s the only way to replace the sensor. I removed and installed the new parts. I tested the unit non a rinse and spin the washer is spinning great.
We serviced a
MAYTAG Washer
Near Pittsford, NY 14534
Tina
Job Details:
11/16/2023
Washer is squeaking bad at transmission, customer is going to use till it breaks.
Dryer needed a maintenance kit which was installed and is working without issues.
We serviced a
ge dishwasher
Near Penfield, NY 14526
Chris
Job Details:
11/16/2023
Replaced electronics and unit operates properly
We serviced a
GE Washer
Near Churchville, NY 14428
JK
Job Details:
11/16/2023
Gearcase bad and will need to be replaced customer will replace machine.
We serviced a
ge refrigerator
Near Rochester, NY 14610
Chris
Job Details:
11/16/2023
Found Mullen heater off, turned Mullen on and advised customer to monitor. If persists unable to repair as parts are NLA
We serviced a
samsung dryer
Near Fairport, NY 14450
Jose D
Job Details:
11/16/2023
All supporter wheels were all damaged. The belt had cracks. The dryer will need new supporter wheels, idler and a belt.. replace with the lg roller kit. The basket now spins with no tension.
We serviced a
Maytag Dryer
Near Churchville, NY 14428
JK
Job Details:
11/16/2023
Completed double dryer vent cleaning all is clean and venting good.
We serviced a
Frigidaire refrigerator
Near Victor, NY 14564
Derek
Job Details:
11/16/2023
Complaint of warm temps and noise. No noise present on service call. Evap fan error. Measured 16 degrees in FZ and 54 degrees in FF section. Inspected Evap for defrost issue and no ice blocking found. This unit is equipped with DC variable speed Evap fan. Only way to confirm speed signal from ACU is to install known good fan. Quote for Evap fan and control, install fan first. If testing good return ACU. On return the fan wasn?t working. I pulled the freezer apart plugged the new fan in and it fired right up. I didn?t install the computer board.
We serviced a
kenmore washer
Near Rochester, NY 14607
Jose D
Job Details:
11/16/2023
The washer is showing some early signs of a bearing issue. Both the stator and motor are good, no damage on the magnets. but I can visibly see that the shaft has leaked oil.
We serviced a
maytag washer
Near Rochester, NY 14624
Jose R
Job Details:
11/16/2023
Customer complaint was that the unit would spit a 5 d error code indicating they have excessive suds inform customer to lighten up on loads and try not to use a lot of detergent if issue happens again inform customer to monitor and take a video of issue because could not replicate any issue while running a load complete
We serviced a
Frigidaire Microwave
Near Pittsford, NY 14534
Derek
Job Details:
11/16/2023
Replaced the motor for the turn table. Ram and tested and it?s working perfectly now.
We serviced a
LG Washer
Near Fairport, NY 14450
Tina
Job Details:
11/16/2023
Ordered switch for light on wall oven, pulled a toy out of filter on washer and bth are working without issues.
Gas cooktop is producing soot on pans, everything appears to be working well. Flames are perfect, orifices are correct.
11/16 installed new oven switch for light and it?s working without issues. Tested both oven and they are good.
We serviced a
samsung refrigerator
Near Pittsford, NY 14534
Cristian
Job Details:
11/16/2023
Replace drain kit and fridge temp sensor wait 24 to 48 h for proper cooling
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14606
Cristian
Job Details:
11/16/2023
Replace Evap motor with defrost sensor wait 24 to 48 hours for proper cooling .
We serviced a
frigidaire refrigerator
Near Pittsford, NY 14534
Tina
Job Details:
11/16/2023
Ice maker would fill and freeze but would not turn to dispense out of it. During service more all aspects of it works.
A new ice maker was installed and it filled before I left.
We serviced a
Frigidaire Fridge
Near Rochester, NY 14608
Jose R
Job Details:
11/16/2023
Customer complaint was the the fridge had weak cooling when diagnosing unit viewed that the damper was not opening all the way the recommendation that will be needed to resolve issue is damper and thermostat land lord said he is willing to explore his options and get a new one complete
We serviced a
Ge refrigerator
Near Penfield, NY 14526
Chris
Job Details:
11/16/2023
Found compressor not running , had power to start relay - replaced start relay and unit appears to be cooling - will take up to 24 hours to reach set temperature
We serviced a
Maytag refrigerator
Near Rochester, NY 14625
Chris
Job Details:
11/16/2023
Replaced evap fan motor and appears ok
We serviced a
samsung oven
Near Rochester, NY 14618
Cristian
Job Details:
11/16/2023
Replace igniter tested unit working normal
We serviced a
whirlpool washer
Near Rochester, NY 14610
Jose D
Job Details:
11/16/2023
No power on site. The main board has a flashing green light and making a noise evetime it flashes. The whole back plate of the washer, has water spots, with visible water spots on the main bourd. I Would recommend both boards be replaced.
We serviced a
ge oven
Near Fairport, NY 14450
Tina
Job Details:
11/16/2023
Oven would not bake or Brazil and they share one igniter. I replaced the igniter and oven is working without issues.
Part was under warranty so no charge
We serviced a
GE stove
Near Penfield, NY 14526
Chris
Job Details:
11/16/2023
Replaced front right burner and infinite switch and tests ok
We serviced a
Samsung Washer
Near Rochester, NY 14610
Jose R
Job Details:
11/15/2023
Ran a complete cycle with a load in it also no error codes were stored on the module informed customer to monitor unit but when on site everything is working with in specs complete
We serviced a
Whirlpool Dishwasher
Near West Henrietta, NY 14586
JK
Job Details:
11/15/2023
Replaced dishwasher sump ran and tested all and all is leak free and running good.
We serviced a
Samsung oven
Near Rochester, NY 14625
Chris
Job Details:
11/15/2023
Tenet states hotpoint oven often does not reach set temperatures and over heated once as well.
Cycled unit at 350 for some time and maintained correct temperature on todays visit. May be an intermittent control issue if problem persists will leave decision up to
Cambridge Heights Management to replace oven temp control.
Also customer?s thermostat reads approx 25* lower than what my guage is reading , may be part of the issue as well.
Unit is less than 1 year old may have factory warranty on it still
We serviced a
GE Refrigerator
Near Webster, NY 14580
Chris
Job Details:
11/15/2023
Found evap thermistor not seated on evap coil , reattached and should help with temp issue
Also icemaker and inlet valve faulty no repair at this time
We serviced a
ge dryer
Near Pittsford, NY 14534
Tina
Job Details:
11/15/2023
Complaint of no operation. Angel powers on but unit does not start. Confirmed no continuity through motor circuit. Open thermal fuse. Ordering updated fuse.
F4E3 error for restricted air flow. Once dryer running air flow can be assessed.
Belt kit included on quote. Can be removed at technician/customer discretion
11/15 installed new maintenance kit and fuse and dryer is working without issues.
We serviced a
ge refirgerator
Near Rochester, NY 14610
Jose R
Job Details:
11/15/2023
Customers unit was making noise inside of the freezer when diagnosing unit viewed customer had a bad fan motor went ahead and replaced motor now unit is operating with in specs
Educated customer not to over load the unit and try to keep things off of the back wall
We serviced a
ge refrigerator
Near Rochester, NY 14616
JK
Job Details:
11/15/2023
Light bulb socket loose tightened lightbulb and all is working good.
We serviced a
Maytag Refrigerator
Near Irondequoit, NY 14617
JK
Job Details:
11/15/2023
Refrigerator freezer has no frost pattern due to sealed system issue customer should replace unit.
We serviced a
Maytag Washer
Near Rochester, NY 14607
Cristian
Job Details:
11/15/2023
Customer will need display assembly parts are not available customer understand
We serviced a
Whirlpool Washer
Near East Rochester, NY 14445
Jose D
Job Details:
11/15/2023
Drain pump was running non stop, seems the washer is in a flood safe mode. I let the flood safe mode finish the process. drain pump had some debris, I cleaned it out. Ran a diagnostic test, the washer passed the diagnostic test.
We serviced a
Whirlpool Refrigerator
Near Rochester, NY 14618
Tina
Job Details:
11/15/2023
Refrigerator has a crack in the drip pan which is causing water to leak.
Did a dryer dryer vent cleaning.
We serviced a
whirlpool dishwasher
Near Fairport, NY 14450
Tina
Job Details:
11/15/2023
Could not reproduce leak on service call. Customer provided video of leak. Unit leaks substantial amount through front door when it does leak. This volume of leaking consistent with tidal waving. Tidal waving caused by a failure of wash arms. Lower arm already replaced ordering upper spray arm.
Installed upper spray arm and ran a 1 hr cycle and there was no leak.
We serviced a
lg refrigerator
Near Williamson, NY 14589
Derek
Job Details:
11/15/2023
Ice make came in and it was not the correct one. Needs ice maker and the fans for the freezer aren?t working frosted up. I replaced the fan assy with the thermostat on the back of the freezer. I replaced the icemaker. The gears were stripped out.
We serviced a
ge dryer
Near Irondequoit, NY 14617
Jose R
Job Details:
11/15/2023
Replaced vent now unit is operating with in specs complete
We serviced a
amana refrigerator
Near Rochester, NY 14618
Jose R
Job Details:
11/15/2023
Customer unit was icing over then leaking out of the front left corner when working on the unit went ahead and did a coil cleaning and also replaced the drain hose in the back now pressure is coming out strong and working with in specs complete
We serviced a
ge refrigerator
Near Rochester, NY 14618
Chris
Job Details:
11/15/2023
Replaced compressor inverter control and tests ok- may take 24 hours to reach set temperature
We serviced a
Kitchenaid Range
Near Victor, NY 14564
Cristian
Job Details:
11/15/2023
Replace sensor tested unit about 20 minutes in and it?s around the 350 tange Drop low about 330 then jumps back up to 350 this is with inspect range.
We serviced a
Maytag Washer
Near Pittsford, NY 14534
Cristian
Job Details:
11/15/2023
Replace cam tested unit working normal now .
We serviced a
Samsung Refrigerator
Near Victor, NY 14564
Cristian
Job Details:
11/15/2023
Customer stated they didn?t want the repair only charge service call . .
We serviced a
whirlpool refrigerator
Near Walworth, NY 14568
Derek
Job Details:
11/15/2023
I replaced the ice maker wiring harness.