We serviced a
Samsung Dryer
Near Rochester, NY 14607
Jose R
Job Details:
12/07/2023
Customer complaint was that the unit was not drying when diagnosing unit viewed that they had a bad heating element went ahead and replaced element now unit is operating with in specs complete
We serviced a
samsung Oven
Near Palmyra, NY 14522
Derek
Job Details:
12/07/2023
Installed double wall oven in place , customer will need contractor to modify cabinets to allow proper installation of unit.
We serviced a
samsung Oven
Near Henrietta, NY 14467
Jose R
Job Details:
12/07/2023
Installed double wall oven in place , customer will need contractor to modify cabinets to allow proper installation of unit.
We serviced a
samsung refrigerator
Near Rochester, NY 14626
Cristian
Job Details:
12/07/2023
Customer complaint was that the ice maker was not working when diagnosing unit no error codes were displaying went ahead and hit the test button switch and everything passed inform customer to monitor the unit and if having any issue cx will try Samsung first and get back to us if needing our assistance complete
We serviced a
Kenmore Washer
Near Brockport, NY 14420
JK
Job Details:
12/07/2023
Got 2 codes one for overload and 2 for locked motor possible cause for overloading try to reduce when putting heavy clothing in to the machine . I ran diagnostic and everything pass unit spins normal .
We serviced a
Whirlpool Dryer
Near Rochester, NY 14612
Cristian
Job Details:
12/07/2023
Ran washer through service mode no error codes checked for leaks and operation all is leak free and running good.
Dryer idler wheel locked up replaced as a kit all is running good and quite.
Completed short run dryer vent cleaning all is clean and blowing good
We serviced a
Whirlpool Dryer
Near Rochester, NY 14609
Cristian
Job Details:
12/07/2023
Cleaned out vent and replace heating element
Tested unit heating fine did explain to customer he should reduce the length of the vent .
We serviced a
Whirlpool refrigerator
Near Pittsford, NY 14534
Jose R
Job Details:
12/07/2023
Seal system issue will recommend getting someone to check on compressor.
We serviced a
Samsung Dishwasher
Near Victor, NY 14564
Chris
Job Details:
12/07/2023
Went ahead and replaced pump Joe unit is operating with in specs complete
We serviced a
Kitchen Aid Microwave
Near Fairport, NY 14450
Tina
Job Details:
12/07/2023
Reinstalled light bulb bracket
We serviced a
Frigidaire Fridge
Near Rochester, NY 14618
Jose R
Job Details:
12/07/2023
Ice bucket needed to be adjusted to fit in auger
We serviced a
Bosch Dishwasher
Near Fairport, NY 14450
Derek
Job Details:
12/07/2023
Customer complaint was that the unit would not run a cycle and all they would hear is a humming noise when diagnosing unit viewed that the customer had no water going into the unit plumber had to turn off water due to leak inform cx as soon as they get that leak taken care of to turn on the water the unit should be working with in specs complete
We serviced a
samsung Dishwasher
Near Penfield, NY 14526
Chris
Job Details:
12/07/2023
Hose clamp not on the drain hose all the way and was dripping. She had her vent cleaned in February of this year it definitely didn?t need a cleaning.
We serviced a
Whrilpool Dreyer
Near Rochester, NY 14626
JK
Job Details:
12/07/2023
Needs element , no repair at this time
Approx 200 plus tax would be due if repaired
We serviced a
LG Washer
Near Fairport, NY 14450
Derek
Job Details:
12/07/2023
Washer drain pump bad replaced ran and tested for leaks all is leak free and running good.
Took dryer apart and cleaned inside all is clean and running good.
We serviced a
Frigidaire Washer
Near Rochester, NY 14617
JK
Job Details:
12/07/2023
Replaced the door lock and it seems to be working much better.
We serviced a
Bosch Dishwasher
Near Rochester, NY 14612
Cristian
Job Details:
12/07/2023
Tennant said nothing was being responsive after last service call, rechecked all and can find no fault instructed customer on use of UI Controls.
We serviced a
frigidaire Dishwasher
Near Fairport, NY 14450
Tina
Job Details:
12/07/2023
Replace door seal and splash clips
We serviced a
Kenmore Oven
Near Webster, NY 14580
Chris
Job Details:
12/07/2023
Replaced faulty bake igniter and tests ok
Vent pipe does not line up with exterior vent fixture on dryer vent would need contractor or vent wizard to correct
We serviced a
Frigidaire Freezer
Near Webster, NY 14580
Chris
Job Details:
12/05/2023
Appears tstat was stuck in off position, got unit running and evap fan and cooling system appear ok
Recommend tstat/ garage kit estimate approx 210 plus tax would be due no repair at this time
We serviced a
maytag washer
Near Rochester, NY 14615
Jose R
Job Details:
12/05/2023
Customer complaint was that the unit would not drain out any of the water when diagnosing unit viewed that there was a sock stuck in the pump went ahead and removed the sock now unit is operating with in specs
Also ran a short run on the dryer vent to prevent any fires complete
We serviced a
frigidaire dryer
Near Fairport, NY 14450
Tina
Job Details:
12/05/2023
Customer had an error ode related to the heating element. When I took dryer apart I tested element and one or the part had shorted. A new element was installed and dryer was vacuumed out. Dryer is now working without issues.
We serviced a
MAytag Washer
Near West Henrietta, NY 14586
JK
Job Details:
12/05/2023
Gear case leaking oil and water from bearings going bad gearcase will need to be replaced.
We serviced a
Kenmore refrigerator
Near Webster, NY 14580
Chris
Job Details:
12/05/2023
Unable to duplicate noise
Best guess noise would be from the damper assy estimate approx 175 plus tax due on return if orderd
We serviced a
LG washer
Near Victor, NY 14564
Derek
Job Details:
12/05/2023
***** Attention This is a big job and in tight quarters going to need extra time*****Unit is going to need a new spring for the tub support. Also the hose from the tub to the drain has a split in it from the tub falling down and hitting the frame. I replaced the spring and the hose from the tub to the drain pump. I ran and tested. No leaks present and the drum is balanced and no abnormalities it full spin cycle.
We serviced a
Kenmore refrigerator
Near Rochester, NY 14612
JK
Job Details:
12/05/2023
Defrost thermostat and defrost control are not working and will need to be replaced defrost control is discontinued from manufacturer customer will need to replace unit.
We serviced a
Kenmore Washer
Near Fairport, NY 14450
Tina
Job Details:
12/05/2023
Washer needs a new motor and customer is getting new appliance
We serviced a
samsung refrigerator
Near Rochester, NY 14609
Jose R
Job Details:
12/05/2023
Customer has a bad damper it?s stuck in a close position not allowing the air to properly flow into the fridge.would need to replace damper and unit would be operating with in specs
We serviced a
Hot point Washer
Near Williamson, NY 14589
Chris
Job Details:
12/05/2023
Washer has bad drain pump but part is NLA
Dryer needs new exterior vent fixture as it is broken and also would recommend cabinet cleaning inside dryer
Unable to repair vent fixture as hole in foundation may require modification and accessibly is under a deck
No repair on todays visit
We serviced a
frigidaire Oven
Near Rochester, NY 14616
Cristian
Job Details:
12/05/2023
Replace inner glass door .
We serviced a
Kenmore Refrigerator
Near Fairport, NY 14450
Cristian
Job Details:
12/05/2023
Seal system issue would recommend getting compressor checked
We serviced a
LG Washer
Near Rochester, NY 14618
Jose R
Job Details:
12/05/2023
Customer complaint was that the unit had no power to the display and would not turn on went ahead and did a soft reset on the unit and disconnect all the wires from the board went ahead and re attached everything Joe unit had power and working with in specs complete
We serviced a
Whirlpool Washer
Near Rochester, NY 14609
Jose R
Job Details:
12/05/2023
Customers complaint was the the unit would not work when diagnosing unit viewed that the customer had a bad door switch went ahead and replaced door switch now unit operating with in specs complete
We serviced a
Sasmung Dryer
Near Irondequoit, NY 14609
Jose D
Job Details:
12/05/2023
The heating element did not pass the continuity test. I replaced the the heating element, ran And tested, the dryer now has heat and is working properly. Also installed the maintenance kit.
We serviced a
Maytag Washer
Near Webster, NY 14580
Cristian
Job Details:
12/05/2023
Replace hub calibrated unit working normal now .
We serviced a
Whirlpool Washer
Near Fairport, NY 14450
Tina
Job Details:
12/05/2023
Washer was full of water so used shop vac to empty then had t empty hoses and took drain pump off and there was a sock stuck in it. Removed sock and ran washer and it?s draining without issues.
We serviced a
Samsung Range
Near Williamson, NY 14589
Chris
Job Details:
12/05/2023
Unable to locate any leaks , flames all are tight to burner and good flame quality.
Smells odor only when burners are on- may be something burning off in air from recent painting , varnish , staining etc
We serviced a
GE Washer
Near Penfield, NY 14526
Chris
Job Details:
12/05/2023
Needs gear box and hub splines on both are worn/ stripped
estimate approx 400 plus tax due
No repair at this time
We serviced a
frigidaire microwave
Near Webster, NY 14580
Chris
Job Details:
12/05/2023
Needs door interlock kit estimate approx
135 plus tax would be due on return
No repair at this time.
Customer request fuse only be change to see if it will last till they get new ( no guarantees or warranty on fuse only replacement)
We serviced a
whirlpool dryer
Near Rochester, NY 14615
Jose D
Job Details:
12/05/2023
The dryer vent is completely clogged. Dryer heats up and runs normal without the vent. The customer will just purchase a new dryer vent.
We serviced a
Kitchenaid Refrigerator
Near Fairport, NY 14450
Derek
Job Details:
12/05/2023
The ice maker is working fine. It was the auger that wasn?t working. I found ice build up in the gears for the auger. I cleaned she ice out and the auger is working fine and dispensing the cubes.
We serviced a
MAYTAG WASHER
Near Rochester, NY 14610
Cristian
Job Details:
12/05/2023
Replace Maytag maintenance kit . Cleaned out door boot unit is draining normal now
We serviced a
kitchenaid microwave
Near Pittsford, NY 14534
JK
Job Details:
12/05/2023
Microwave will need more than what is worth, customer will replace unit.
We serviced a
GE refrigerator
Near Pittsford, NY 14534
Tina
Job Details:
12/05/2023
FF section is at 43? FZ s at 31? compressor is running, put into defrost mode and it?s working. Refrigerator needs a sealed system job done.
Fridge is a Monogram from June of 91. Customer is going to look at a new appliance.
We serviced a
Whirlpool oven
Near Victor, NY 14564
Derek
Job Details:
12/04/2023
Rebooted the touch screen and it worked fine. They have a new touch screen in the garage if it stills gives them a problem . Then we will replace it.
We serviced a
Frigidaire Refrigerator
Near Rochester, NY 14612
Cristian
Job Details:
12/04/2023
New Water line was to thick could not use new one I cut the original water line and attached to the old valve and unit is not leaking now .
We serviced a
kenmore washer
Near Rochester, NY 14616
Jose D
Job Details:
12/04/2023
No signs of leakes from any of the washing machine hoses, drain pump, or water inlet. The washing machine bleach dispenser cup was knocked out of place, and hanging loosely. I Reatached the bleach dispenser, ran and tested, the washing machine no longer leaks.
We serviced a
Sasmsung Dryer
Near Pittsford, NY 14534
Derek
Job Details:
12/04/2023
Replaced the heating element. It was burnt out. Ram and tested good
We serviced a
Maytag Dryer
Near Pittsford, NY 14534
Tina
Job Details:
12/04/2023
Fuse blew again as did heating element. Both are being ordered and when I come back I will also be doing all new venting for them.
12/4 Installed new fuse and heating element and put in all new dryer venting. Dryer is heating and venting without issues.
We serviced a
whirlpool refrigerator
Near Rochester, NY 14626
JK
Job Details:
12/04/2023
Icemaker bad will need to be replaced customer will replaced by himeself.
We serviced a
Whirlpool Washer
Near Rochester, NY 14616
Jose D
Job Details:
12/04/2023
F5 error code on site. Washer will need a new lid switch. I replaced the lid switch, the washer now locks and goes into a cycle. No more error code.
We serviced a
Frigidaire Dishwasher
Near Webster, NY 14580
Chris
Job Details:
12/04/2023
Replaced water level pressure sensor
Unit now passes all diag mode tests
We serviced a
bosch dishwasher
Near Pittsford, NY 14534
Cristian
Job Details:
12/04/2023
Customer wanted to switch over display from white to gray customer purchase Display I replace display for customer and tested unit working normal.
We serviced a
Samsung Dryer
Near Penfield, NY 14526
Tina
Job Details:
12/04/2023
Dryer when squeaking when in use. A new maintenance kit was installed and is working without issues.
We serviced a
kenmore refrigerator
Near Rochester, NY 14625
Chris
Job Details:
12/04/2023
Replaced defrost control and unit started defrosting.
May take 24 hours to regulate to set temp
We serviced a
GE refrigerator
Near Rochester, NY 14626
JK
Job Details:
12/04/2023
Icemaker finger sweep bent rebent and all is running good.
We serviced a
lg dishwasher
Near Webster, NY 14580
Tina
Job Details:
12/04/2023
12/4 installed new tub gasket and there is no leak
We serviced a
frigidaire Stove
Near Brighton, NY 14620
Jose R
Job Details:
12/04/2023
Customer burner was not igniting went ahead and cleaned out the burners now everything is working with in specs
We serviced a
Frigidaire Stove
Near Rochester, NY 14623
Cristian
Job Details:
12/04/2023
Replace control board tested unit working normal now
We serviced a
Maytag Dryer
Near Rochester, NY 14606
JK
Job Details:
12/04/2023
Cleaned inside dryer all is clean and running goog.
We serviced a
LG Washer
Near Rochester, NY 14618
Cristian
Job Details:
12/04/2023
Replace drain pump tested unit working normal now
Replace Ice maker on fridge wait 24 hours to make ice
We serviced a
Kenmore Dryer
Near Fairport, NY 14450
Tina
Job Details:
12/04/2023
Plastic Outer bearing broke. A new one is being ordered.
12/4 installed new outer bearing and dryer is working without issues.
We serviced a
Ge Washer
Near Rochester, NY 14616
Jose D
Job Details:
12/04/2023
The washibg maching has a bearing issue. The customer will purchase a new washer due to the price.
We serviced a
Whirlpool Dishwasher
Near North Chili, NY 14514
JK
Job Details:
12/04/2023
Dishwasher inlet valve bad causing water to fill replaced tested all is working good.
Refrigerator Icemaker bucket jammed with ice removed tested all is working good.
We serviced a
ge dishwasher
Near Rochester, NY 14618
Cristian
Job Details:
12/04/2023
Notice the filter wash assembly was detached from the unit not sure if this will cause unit not to drain but drain pump is definitely good ran it few time will have to run a full cycle to determine any other issues .
We serviced a
Kenmore Oven
Near Rochester, NY 14612
Jose R
Job Details:
12/04/2023
Customer has a bad main board not providing any voltage to the broil portion only sending the volts to the bake if customer wants to go along with repair would recommend board.they will be exploring there options and get back to us if wanting to go along with the repair
We serviced a
Maytag Dryer
Near Rochester, NY 14619
Jose D
Job Details:
12/04/2023
Ran the washer through a diagnostic mode, the washer will need a new lid switch, and drain pump. The customer will look to buy a new one due to the price.
We serviced a
samsung Dryer
Near Penfield, NY 14526
Tina
Job Details:
12/04/2023
Adjusted dryer vent and took a pic showing it?s in place with good airflow. Pic uploaded in notes.
We serviced a
LG Dryer
Near Pittsford, NY 14534
Jose D
Job Details:
12/04/2023
TE1 error code on site. The dryer will need the thermister upgrade kit. Thermister did not fix the issue. The main PCB is faulty. The customer will call if they want to get the repair done.
We serviced a
Kitchenaid Wall oven
Near Pittsford, NY 14534
Derek
Job Details:
12/04/2023
Removed the old wall oven and installed a new kitchen aid.
We serviced a
whirlpool dryer
Near Fairport, NY 14450
Jose D
Job Details:
12/01/2023
Front drum bearings are damaged. The dryer will need a new front bearing replacement. Replaced the front bearing, the unit no longer makes any noises.
We serviced a
Samsung Dryer
Near Victor, NY 14564
Derek
Job Details:
12/01/2023
The dryer had been taken apart and the heater, thermostat, and high limit cut off had been replaced. The dryer heater tube wasn?t in the correct place and had fallen out the back of the dryer. The black wire for the thermostat was not connected. I also found the belt tensioner arm was lock in place and not pivoting to put tension on the belt. Ran and tested the dryer it?s working great now. All parts were supplied by the customer.
We serviced a
Oven frigidaire
Near Pittsford, NY 14534
JK
Job Details:
12/01/2023
Self clean ingaged disengage ran and tested all is opening and closing good.
We serviced a
GE refrigerator
Near Webster, NY 14580
Jose R
Job Details:
12/01/2023
Customer not did not have any cooling inside both compartments when diagnosing unit viewed that the compressor was not running and needed the inverter board to be replaced went ahead and replaced board now compressor is running informed customer to monitor unit and educate us on how it?s going
We serviced a
frigidaire Stove
Near Fairport, NY 14450
Jose D
Job Details:
12/01/2023
The bake element was damaged on site. The oven will need a new bake element. Replaced the element, but still does not work, the main board is faulty. Customer will get a new unit.
We serviced a
LG Wahser
Near Irondequoit, NY 14622
Jose R
Job Details:
12/01/2023
Customer had a lint trap at the end of the drain line causing the unit to leak when going into a drain mode went ahead and removed lint trap now unit also working with in specs
Went ahead and looked at there stove as well and everything is working with in specs except the front left burner customer stated that they will live with out it complete
We serviced a
THERMADOR STOVE
Near Rochester, NY 14618
JK
Job Details:
12/01/2023
Due to rodents will need wire harness and all switches adviced customer to unplug. Most all marts are NLA
We serviced a
Whirlpool Dryer
Near Webster, NY 14580
Chris
Job Details:
12/01/2023
Replaced belt, pulley and bearing repair kit
We serviced a
Whirlpool refrigerator
Near Brighton, NY 14610
Jose R
Job Details:
12/01/2023
Customer has a bad ice maker when putting into a test mode the motor would not go through a full cycle would recommend ice maker
For stove will recommend a additional tech and will recommend to come with both the elements and both infinite switch
We serviced a
frigidaire Microwave
Near Rochester, NY 14616
Cristian
Job Details:
12/01/2023
Will recommend
Fuse #
Mag #
Capacitor #
Diole#
We serviced a
Jenn-air Oven
Near Webster, NY 14580
Chris
Job Details:
12/01/2023
Replaced main pcb and bake element, cycled unit and temps appear ok
We serviced a
GE hood
Near Rochester, NY 14618
JK
Job Details:
12/01/2023
Outside flapper stuck in blower housing removed and tested all is working good.
We serviced a
whirlpool washer
Near East Rochester, NY 14445
Derek
Job Details:
12/01/2023
Needs shocks the leak was the drain hose at the sink. Replaced the shocks in the washer and it seems to be ok
We serviced a
Maytag Washer
Near Rochester, NY 14620
Jose D
Job Details:
12/01/2023
Washing machine was draining non stop on site, giving an f803 error code. The filter was completely clogged. After cleaning the filter, the error code went away, and the washing machine is working properly now.
We serviced a
Samsung fridge
Near Rochester, NY 14617
JK
Job Details:
12/01/2023
Purged icemaker had to swap out inlet to low flow due to water pressure ran and tested all and all is working good.
We serviced a
Samsung Dryer
Near Victor, NY 14564
Derek
Job Details:
12/01/2023
Needs a new main board replaced and tested good.
We serviced a
Bosch Dishwasher
Near Canandaigua, NY 14424
Derek
Job Details:
12/01/2023
I cleaned Doug the drain for the dishwasher. It seems to be working fine. I cleaned out the refrigerator cooling fins.
We serviced a
Whirlpool Dishwasher
Near Rochester, NY 14620
Tina
Job Details:
12/01/2023
Tanner had suggested manifold and seal, I tested all parts of the water system going up to top spray arms and they seem good. Manifold is out of stock customer is going to try and get it.
We serviced a
frigidaire refrigerator
Near Webster, NY 14580
Chris
Job Details:
12/01/2023
Appears fill tube for icemaker is frozen - unit has broken feet would need 2 techs to pull unit - recommend factory service as tech sheet shows fill tube heater as non serviceable and may be part of the issue .
We serviced a
Frigidaire Refrigerator
Near Webster, NY 14580
Chris
Job Details:
12/01/2023
Replaced iceroom defrost heater and term - may take up to 24hours to start producing ice.
If for what ever reason ice is slow or freezes up again recommend ice board and seal kit which will be at additional costs - not quoted
We serviced a
Whirlpool wASHER
Near West Henrietta, NY 14586
Jose R
Job Details:
12/01/2023
Customer complaint was that the unit would be making a weird noise before starting a cycle could not replicate any issue while on site also went into service mode and did not see any stored error codes and everything was working fine If issue happens again inform customer to monitor unit and take if video of issue if it happens again then we can take it from there sounds to me it could be possible door switch MOD:WTW5105hwo
We serviced a
whirlpool washer
Near Rochester, NY 14615
Cristian
Job Details:
12/01/2023
Drain pump filter was filled with socks causing no drain tested unit drains fine now .
We serviced a
bosch dishwasher
Near Fairport, NY 14450
Tina
Job Details:
12/01/2023
Installed brackets
We serviced a
LG Refrigerator
Near Pittsford, NY 14534
Cristian
Job Details:
12/01/2023
Cleaned out drain plug tested plugs with hot water drains fine now wait 24 hours for proper cooling in the freezer
We serviced a
Frigidaire Dishwasher
Near Rochester, NY 14620
Cristian
Job Details:
12/01/2023
Would recommend
Inner door
Left and right hinge
Door seal
We serviced a
Kenmore Dryer
Near Penfield, NY 14526
Jose D
Job Details:
12/01/2023
Screeching noise on site. I was visually able to see that the idler wheel was seized up and barely moving. The dryer will need a new idler wheel and belt. I replaced both, the dryer no longer makes the noise and runs good.
We serviced a
electrolux Oven
Near Pittsford, NY 14534
Tina
Job Details:
12/01/2023
Oven needs new bake element. Customers are going to get back to us about getting it. Unit is 12 years old and main board is no longer available so they need time to think about it.
We serviced a
GE Dishwasher
Near Fairport, NY 14450
Derek
Job Details:
12/01/2023
Unable to update through software tool. Quoting for new controls. Installed new main board. Same outcome. Ordering UI. Installed the ui and tested good.
We serviced a
LG Dishwasher
Near Rochester, NY 14619
Jose R
Job Details:
12/01/2023
Customer has a bad circulation motor when the unit is in operation it making a grind/winding noise when circulating customer is just outside the one year warranty and will try to get in contact with manufacturer to try to get a one time warranty extension if cx wants to go along with repair would recommend circulation
We serviced a
GE dryer
Near Ontario, NY 14519
Chris
Job Details:
12/01/2023
Door warped/ out of alignment , corrected as well as possible but recommended door parts be repalaced and cleaning no repair at this time
Est approx 275 plus tax due