We serviced a
Whirlpool Refrigerator
Near Rochester, NY 14618
JK
Job Details:
11/27/2023
Refrigerator damper Assembly bad and will need to be replaced was able to bypass and have half open to keep thing cold in Refrigerator use caution for stuff freezing on top shelf.
11-27-23: Replaced evap damper Assembly ran and tested all is working good.
We serviced a
GE Oven
Near Pittsford, NY 14534
JK
Job Details:
11/27/2023
Installed single electric wall oven
We serviced a
Frigidaire Cooktop
Near Rochester, NY 14618
Tina
Job Details:
11/27/2023
Customer needs all new infinite switches but due to appliance wing 18 years old they are going to get a new appliance.
We serviced a
ge refrigerator
Near Rochester, NY 14618
Cristian
Job Details:
11/27/2023
Shelf on the way causing the fridge door not to close
Wall oven broiler and bake working normal on both bottom and top advice to clean the inside of the ovens.
We serviced a
Maytag Refrigerator
Near Fairport, NY 14450
Derek
Job Details:
11/27/2023
I replaced the start mechanism. It wasn?t allowing the compressor come on all the time. I cleaned out the drain for the freezer evap. It should be fine after it sits and defrosts.
We serviced a
GE Dryer
Near Ontario, NY 14519
Chris
Job Details:
11/27/2023
Replaced belt and front bearing glides
We serviced a
Whirlpool Dryer
Near Rochester, NY 14606
Jose D
Job Details:
11/27/2023
Motor is making a humming sound on site. I checked the blower wheel to make sure nothing was clogged. The motor itself would not spin freely, seems the motor is seized up. I would recommend replacing the motor. Customer will call back if he wants to go through the repair.
We serviced a
GE Dishwasher
Near Penfield, NY 14526
Tina
Job Details:
11/27/2023
Dishwasher was not draining, used smart HQ and everything worked but that and no update was available. In order to access the drain pump I had to move refrigerate and put feet up all the way on dishwasher and slide it out. I took pump off and cleaned it then put back on and ran dishwasher and it started to drain. Dishwasher was put back and is working without issues.
We serviced a
Samsung Dryer
Near Webster, NY 14580
Chris
Job Details:
11/27/2023
Exhaust thermal bad , replaced part under part only warranty. If problem returns needs main PCB as relay may be intermittent and filter at additional costs
We serviced a
samsung dryer
Near Pittsford, NY 14534
JK
Job Details:
11/27/2023
Idler wheel frozen replaced all as a kit ran and tested all is quiet and running good.
We serviced a
GE Oven
Near Rochester, NY 14609
Jose R
Job Details:
11/27/2023
Customer has a bad control panel which is showing that manufacture no longer makes the part and is unavailable to order inform customer to monitor unit and educate us on how It?s go take a video of issue and send to my line was not able to replicate issue but unit was giving me 1080 readings on sensor that?s why it?s leaning more towards the board complete
We serviced a
Samsung Refrigerator
Near Hilton, NY 14468
Cristian
Job Details:
11/27/2023
Customer going to get new unit .
We serviced a
LG oven
Near Webster, NY 14580
Chris
Job Details:
11/27/2023
Bulb was loose in socket , unable to get cover off fully if oven light stops working again need socket assy at additional costs
Approx 180 plus tax would be due
We serviced a
Samsung Dishwasher
Near Fairport, NY 14450
Cristian
Job Details:
11/27/2023
Sub Harness did not work next step will be replacing full harness and main board and distributed motor .
We serviced a
samsung dryer
Near Fairport, NY 14450
Derek
Job Details:
11/27/2023
Replaced the heater element it had a burnt wire. Ran and tested it?s working good.
We serviced a
Kitchenaid Dishwasher
Near Pittsford, NY 14534
Tina
Job Details:
11/27/2023
Customers dishwasher is leaking from the front down the door and under at the sum. New spray arms are needed and a new sump so customer is just going to get a new appliance.
We serviced a
Samsung Dishwasher
Near Irondequoit, NY 14617
Cristian
Job Details:
11/27/2023
Ice-maker was de attached just reattached it wait 24 to 48 hours to make ice .
Dishwasher just did a reset and now unit is working did explain to customer going to need new display and board should be covered under warranty...customer would need the following parts:
Touch control board: DD82-01338B
Electronic control board: DD82-01337B
We serviced a
samsung Washer
Near Churchville, NY 14428
JK
Job Details:
11/27/2023
Drain pump clogged with bra underwire and hair, unclogged all is draining good, belt and tensioner will need to be replaced to stop belt tensioner from knocking.
PO# 3329
We serviced a
Unsure Washer
Near Churchville, NY 14428
JK
Job Details:
11/27/2023
Dryer will need rear bearing kit, front upper and lower felt, drum glide and idler.
Washer will need belt, idler, spring and idler pin, spin bearing and transmission going bad and part is NLA. Recommend to replace unit. PO #3364
We serviced a
whirlpool washer
Near Rochester, NY 14622
Jose R
Job Details:
11/27/2023
Customer complaint was that the unit would leave clothes wet and feel as if it was no t spinning when diagnosing unit viewed that customer had a bad belt went ahead and replaced belt and tighten bolt on wheel that the belt goes around now unit operating with in specs complete
We serviced a
Bosch Dishwasher
Near Ontario, NY 14519
Chris
Job Details:
11/27/2023
Needs door hinge and inner door assy
To get unit working properly
Estimate approx 240.00 plus tax would be due .
If customer wants exterior door panel replaced as well as inner door/hinges ( cosmetic) approx 440 plus tax would be due
No repair at this time
We serviced a
GE Dryer
Near Irondequoit, NY 14617
Jose R
Job Details:
11/27/2023
Customer complaint that the start button was not working when diagnosing unit customer had a bad control panel assembly customer stated that she can order the part her self and if needing any assistance will give us a call and we will just charge Labor
We serviced a
Samsung Oven
Near Rochester, NY 14624
Jose D
Job Details:
11/27/2023
The main bourd has burn marks near the relay switches, which explains why the oven is not working properly. The relay switch connector is also damaged. Would recommend a new main bourd.
We serviced a
whirlpool dryer
Near Rochester, NY 14610
Tina
Job Details:
11/27/2023
Back was taken off dryer when I got there and there was nothing stuck anywhere. Put back together and ran and there is no sound or smell. Let customer know the noise and smell he probably heard was the plastic piece going thru the blower house and put the vent since it?s no longer in dryer.
We serviced a
GE oven
Near Victor, NY 14564
Derek
Job Details:
11/27/2023
When I plugged in SmartHQ to the oven and tested there was multiple fault codes of a communication error. The led on the main board wasn?t lit up when I pulled the cover off. I didn?t have any relays clicking when I tried the oven. I tested the bake and broil elements and they were good. The high limit thermostat also tested good. I replaced the board and tested. I now had power to the relays but still not heating. I found there was only 120v going to the oven. I found the wire at the junction box had shorted inside the wire nut.no removed and replaced with the correct size wire nut. Reassembled and tested the oven is working great.
We serviced a
Samsung Microwave
Near Rochester, NY 14626
Jose R
Job Details:
11/27/2023
Customers unit would not heat up when diagnosing unit customer has a bad magnetron which is discontinued and out of stock so there is nothing we can do from a repair perspective complete
We serviced a
Whirlpool Dryer
Near Fairport, NY 14450
Derek
Job Details:
11/27/2023
Replaced the thermal fuse that was blown. Also installed a new thermostat and cut off kit.
We serviced a
LG Refrigerator
Near Penfield, NY 14526
Chris
Job Details:
11/27/2023
Unit appears to have sealed system issues recommend factory LG service may have 10 year warranty
We serviced a
maytag washer
Near Fairport, NY 14450
Tina
Job Details:
11/27/2023
Customer had changed out fuse and it blew so the bought a new one but didn?t want to put it in till we came out and it ended up being the switch was bad so a new one was installed and the new fuse was put in and a load was ran and washer is now working without issues.
We serviced a
Kenmore Oven
Near Webster, NY 14580
Cristian
Job Details:
11/27/2023
Replace top temp sensor tested unit working normal now
We serviced a
Ge Dryer
Near East Rochester, NY 14445
Cristian
Job Details:
11/27/2023
Replace timer knob tested unit working normal now
We serviced a
samsung refrigerator
Near Pittsford, NY 14534
Cristian
Job Details:
11/24/2023
Replace drain kit cleaned out drain plug and cleaned out ice-maker fan motor also leveled unit higher from the front .tested unit no more error codes .
We serviced a
LG oven
Near Irondequoit, NY 14609
Cristian
Job Details:
11/24/2023
Bake board is bad again # under warranty did tell customer don?t use self clean .
Dryer replace door switch #
Did a small vent clean
We serviced a
samsung refrigerator
Near Rochester, NY 14616
Cristian
Job Details:
11/24/2023
Replace temp sensor ,drain kit ,and evep cover tested unit no error codes wait 24 to 48 hours for proper cooling .
We serviced a
LG Washer
Near Penfield, NY 14526
Tina
Job Details:
11/24/2023
Washer wouldn?t spin, door lock was good, teeth on rotor were good but RPS sensor was bad. A new one was installed and it?s now spinning without issues.
We serviced a
GE Microwave
Near Fairport, NY 14450
Tina
Job Details:
11/24/2023
Customer contacted GE who told them to call us even though it?s still under warranty. Customer is going to call GE again and have them come
We serviced a
Whirlpool Washer
Near Pittsford, NY 14534
Jose D
Job Details:
11/24/2023
Ran a spin cycle with and without towels, no squeeking noise on site. Advised to record a video of the noise, since everything at the present time seems to be ok.
We serviced a
whirlpool microwave
Near Ontario, NY 14519
Chris
Job Details:
11/24/2023
Installed new whirlpool over the range microwave
We serviced a
Kenmore Washer
Near Rochester, NY 14626
Jose R
Job Details:
11/24/2023
Customer complaint was that the unit was leaking water on to the floor when diagnosing unit could not replicate any leaks and educated customer on load size and water level cycle selection informed him to monitor the unit and runs some loads and educate us on how it?s going
We serviced a
Roper Dryer
Near Macedon, NY 14502
Tina
Job Details:
11/24/2023
Dryer was not heating well, tested coils and igniter and they tested good. Changed out flame sensor and running without issues
We serviced a
Samsung Dishwasher
Near Rochester, NY 14625
Chris
Job Details:
11/24/2023
Disposal port still in place , removed and unit now drains
We serviced a
LG oVEN
Near Webster, NY 14580
Chris
Job Details:
11/24/2023
Cleaned oven pan and liner as well as possible - what debris is left I cannot remove as it?s baked in
Let unit preheat and cycle does not appear to be any smoking
We serviced a
Fridigidaire Oven
Near Rochester, NY 14616
Cristian
Job Details:
11/24/2023
I Just removed rail track for customer unit working normal now
We serviced a
LG Washer
Near Pittsford, NY 14534
Jose D
Job Details:
11/24/2023
Washing machine not draining on site. The washer will need a new drain pump. I replaced the drain pump, ran and tested. The washer now drains and works properly.
We serviced a
Kenmote Washer
Near Penfield, NY 14526
Cristian
Job Details:
11/24/2023
Replace door switch tested unit working normal now
We serviced a
Whirlpool Dishwasher
Near Penfield, NY 14526
Tina
Job Details:
11/24/2023
Doos was fine the dishwasher is not installed correctly so I adjusted everything and made it so the door does not hit the cabinet when shutting.
We serviced a
Whirlpool Washer
Near Macedon, NY 14502
Derek
Job Details:
11/24/2023
I replaced the missing pins for the motor mount, basket and frame. I ran the unit and the unit is still out of balance whe it reaches full spin. The mounting holes for the plate are too worn and it?s not holding its position causing a vibration and the basket to shake.
We serviced a
LG Dryer
Near Penfield, NY 14526
Derek
Job Details:
11/24/2023
Uppper hinge broke on door. The whole door has to be disassembled to repair. I replaced the door hinge the one arm was cracked.
We serviced a
kitchenaid refrigerator
Near Rochester, NY 14612
JK
Job Details:
11/24/2023
Replaced customer purchased R/S Door seal tested for seal all is sealing and working good. No warranty on customer purchased part.
We serviced a
ge microwave
Near Rochester, NY 14622
JK
Job Details:
11/24/2023
Swapped bulb for customer tested all is working good.
We serviced a
Kenmore Dryer
Near Penfield, NY 14526
Derek
Job Details:
11/24/2023
Needs a new thermostat older unit and none on my van match none in inventory.
I replaced and tested the unit is working great now.
We serviced a
Eletrolux Dryer
Near Webster, NY 14580
Chris
Job Details:
11/24/2023
Found motor/ blower off balance due to dryer sheet and build up , removed and sounds much better - if problem returns would need motor parts listed in notes .
We serviced a
Frigidaire Refrigerator
Near Hilton, NY 14468
JK
Job Details:
11/24/2023
Monitor ice buildup in rear of machine if problem returns call and we can order the part.
We serviced a
frigidaire refrigerator
Near Pittsford, NY 14534
Tina
Job Details:
11/24/2023
11/24 fridge still not making ice. The heater in the back behind the ice box needs to be replaced. Customer doesn?t want to fix.
We serviced a
Amana Wahser
Near Rochester, NY 14618
Jose D
Job Details:
11/24/2023
The Washing machine has a clear bearing issue, with water leaking through the middle of the tub. The repair will be too expensive, considering the washer is 25+ years old. The customer will look into getting a new one.
We serviced a
samsung dryer
Near Hilton, NY 14468
JK
Job Details:
11/24/2023
Dryer idler bad replaced as kit ran and tested all is working good, oven bake igniter bad replaced ran and tested all is operating good.
We serviced a
lg refrigerator
Near Rochester, NY 14622
JK
Job Details:
11/24/2023
Mullion broken and will need to be replaced customer will replace unit due to age.
We serviced a
Samsung Oven
Near Pittsford, NY 14534
Derek
Job Details:
11/24/2023
Replaced the bake igniter and tested good.
We serviced a
Bosch Dishwasher
Near Rochester, NY 14617
Jose R
Job Details:
11/24/2023
Customer complaint was that the unit was not draining and leaking from the sides went ahead and cleaned out the drain line also made sure the door was level and the side screw were put in right now unit is operating with in specs complete
We serviced a
GE Washer
Near Pittsford, NY 14534
Jose D
Job Details:
11/24/2023
L.I.D. error code on site. The lid error code is preventing the machine from going into a cycle. The lid magnet switch will need to be replaced. Customer will call back if they wants to go through with the repair.
We serviced a
samsung Dryer Vent
Near Ontario, NY 14519
Chris
Job Details:
11/24/2023
Reattached vent as well as possible, exterior vent fixture is built into glass block window and point of connection is defective would need contractor / vent wizard to repair / replace exterior vent fixture
We serviced a
Frigidaire Refrigerator
Near Rochester, NY 14606
Jose R
Job Details:
11/24/2023
Customers complaint was that the fridge was not cooling and freezer working fine when diagnosing unit viewed that the access hole to cool the fridge was all frozen over not allowing the air to properly flow into the fridge went ahead and did a coil cleaning now unit is operating with in spec complete
We serviced a
GE Refrigerator
Near Rochester, NY 14617
Jose R
Job Details:
11/24/2023
Customer complaint was that the ice maker was not dispensing any ice when plugging up the unit had a software up date for the dispensing and main board went ahead and ran a overall diagnostic and everything passed and worked complete
We serviced a
frigidaire Stove
Near Rochester, NY 14623
Jose R
Job Details:
11/24/2023
Customer complaint was that the unit was leaking from the left front burner when diagnosing unit meter was picking up a gas smell as the recommendation would be to replace valve
We serviced a
Whirlpool Dryer
Near Rochester, NY 14618
Tina
Job Details:
11/24/2023
TCO is bad so a new one is being installed but it was replaced in June so is covered under warranty but trip charge and labor are not covered.
We serviced a
Maytag washer
Near Rochester, NY 14623
Jose R
Job Details:
11/22/2023
Customer had a bunch of gunk in The pump and burned it out if customer wants to go along with the repair would need pump
and wl switch customer will get back to us if wanting to go along with repair
We serviced a
LG refrigerator
Near Rochester, NY 14623
Cristian
Job Details:
11/22/2023
Replace fridge door gasket
We serviced a
Maytag Washer
Near Rochester, NY 14613
JK
Job Details:
11/22/2023
Unit will need main pcb and UI control and lid lock due to age unit is not repairable
We serviced a
Samsung Stove
Near Webster, NY 14580
Chris
Job Details:
11/22/2023
Replaced led display badge and tests ok
No email
We serviced a
Kenmore Oven
Near Webster, NY 14580
Tina
Job Details:
11/22/2023
Oven was not going past pre heat and igniter was checked and it was only at 2.5amps so a new one was installed and it?s now getting 3.3 amps and getting to correct temp.
Customer is just going to deal with the seal
We serviced a
Whirlpool DRYER
Near West Henrietta, NY 14586
Jose R
Job Details:
11/22/2023
Took apart dryer, greased moving components. everything quiet now
We serviced a
Maytag Dishwasher
Near Irondequoit, NY 14617
JK
Job Details:
11/22/2023
Upper dishrack slide broken and will need to be replaced.
Upper adjust slide L/H: W11259785
Upper adjust slide R/H: W11259786
11-22-23: Replaced both upper rack slides ran and tested all for leaks and operation all is leak free and running good.
We serviced a
GE Refrigerator
Near Rochester, NY 14616
Cristian
Job Details:
11/22/2023
Replace fan motor and software update tested unit working normal now
We serviced a
Kitchen Aid Dishwasher
Near Pittsford, NY 14534
Tanner
Job Details:
11/22/2023
Complaint of no wash. Following errors
F6E4 float switch open
F6E1 low or no water
F5E2 door stuck closed
F2E1 stuck key
Ran auto diagnostic and unit fills and operates. Completes cycle without issue. Ran subsequent test without issue. Confirmed float switch is down and no debris lodged under. Customer advised most likely that float was stuck up due to debris or soap build up. Customer educated on checking float.
We serviced a
Kitchenaide Cooktop
Near Fairport, NY 14450
Tina
Job Details:
11/22/2023
Installed electric cooktop. Tested everything before I left and it?s working without issues.
We serviced a
Samsung refrigerator
Near Rochester, NY 14618
Tanner
Job Details:
11/22/2023
Complaint of ice in Freezer. Measured 38 degrees in FF and 9 degrees in FZ. FZ full of frost. Continents preventing door from closing all the way. Removed excess contents. Defrosted freezer.
We serviced a
Speedquen Washer
Near Ontario, NY 14519
Chris
Job Details:
11/22/2023
Replaced pump kit and missing pump hangers and unit tests ok
Cleaned fabric dispenser as well.
See notes
We serviced a
Viking Oven
Near Rush, NY 14543
Tanner
Job Details:
11/22/2023
Complaint of no bake and intermittent no light of right front burner. Right front ignition switch not igniting consistently like other burners. Quote for burner repair on separate work order.
Unit has two bake igniters and only 1 ignites at just 2.8 amps. Confirmed 120 VAC to dead igniter. Needs both igniters. One is completely open other is not pulling proper amperage to function properly. Replaced both igniters. Tested via 300 degree bake and unit tested good.
We serviced a
kitchenaid microwave
Near Victor, NY 14564
Chris
Job Details:
11/22/2023
Replaced mag and unit started working . Don?t think the error stored in the computer was recent
We serviced a
Kenmore Washer
Near Rochester, NY 14610
Jose R
Job Details:
11/22/2023
Customer unit was leaking from the front when diagnosing it vowed that the filter was not tightened all the way went ahead and tightened it now unit is operating with in specs complete
We serviced a
Whirlpool Oven
Near Webster, NY 14580
Chris
Job Details:
11/22/2023
Sealed oven vent as well as possible needs oven control if problem persists
Est approx 374 plus tax and shipping would be due
We serviced a
Samsung Washer
Near Fairport, NY 14450
Tina
Job Details:
11/22/2023
Customer needs new washer boot, counter weights and inner tub.
Inner tub is falling apart and tearing the boot and the counter weights are also falling apart.
Customer is going to get a new washer.
We serviced a
Maytag Washer
Near Farmington, NY 14425
Derek
Job Details:
11/22/2023
Found a cat toy stuck in the belt and pulley system
We serviced a
Maytag Dryer
Near Fairport, NY 14450
Tina
Job Details:
11/22/2023
Took out old venting and Used flex venting, tape and clamps to installed brand new. Drying is running and vent is working without issues.
We serviced a
GE Washer
Near Irondequoit, NY 14617
Tanner
Job Details:
11/22/2023
Complaint of noise and no wash. Broken drive shaft. Shaft is part of basket assembly. Seals not sold separately must also order rear tub assembly. Customer will call if they opt for repair.
We serviced a
Whirlpool Refrigerator
Near Penfield, NY 14526
Jose R
Job Details:
11/22/2023
Replaced fan motor with wire harness assembly and also replaced the main board inform customer to monitor unit unit should be operating with in specs complete
We serviced a
Kenmore Fridge
Near Victor, NY 14564
Derek
Job Details:
11/22/2023
Replaced the led bulb fixture and it?s working fine now.
We serviced a
samsung dryer
Near Macedon, NY 14502
Derek
Job Details:
11/22/2023
Replaced he heater element and the idler pullly that was worn out.
We serviced a
Samsung Range
Near Rochester, NY 14622
Jose D
Job Details:
11/22/2023
Oven does not properly reach it's tempature when using the bake option. Works fine on conventional bake, and the burners work fine. The oven is showing that its finished pre heating when it has not. The temp sensor is potentially faulty. Recommending to replace the temp sensor. Temp sensor did not fix the issue. There is no information or parts diagram related to the ovens model number. Would recommend the customer to call Samsung for more informatiion.
We serviced a
Kenmore Washer
Near Irondequoit, NY 14609
Jose D
Job Details:
11/22/2023
Customer state the washing machine has an intermittent issue, where the basket seems to get jammed. Would recommend replacing the basket drive and block to correct the issue. Customer will call back if she wants to go through the repair.
We serviced a
FRIGIDAIRE Range
Near North Chili, NY 14514
JK
Job Details:
11/22/2023
Main control has F11 error code tried to reset unsuccessful, main PCB will need to be replaced along with overlay and unit has a short in terminal block customer will need the following parts.
Main PCB: 5304495521
Overlay: 316419828
Terminal block: 5303935271
We serviced a
samsung washer
Near Irondequoit, NY 14617
Jose D
Job Details:
11/22/2023
Upon doing the drain pump repair I noticed there is damage on top of the door boot seal. Unfortunately did not notice the damage during the first diagnosis. But the washer will need a new door boot seal. I replaced the door boot seal, no signs of water leaks, and the washer now drains the water out.
We serviced a
Whirlpool Oven
Near Irondequoit, NY 14617
JK
Job Details:
11/22/2023
Upper blower fan frozen and will need to be replaced.
Replaced upper fan ran and tested all and all is working.
We serviced a
Samsung Washer
Near Rochester, NY 14620
Cristian
Job Details:
11/22/2023
Replace drain pump tested unit working normal now
We serviced a
electrolux Microwave
Near Pittsford, NY 14534
Cristian
Job Details:
11/22/2023
Fridge-cleaned out drain plug drains down fine now .
Microwave will recommend board and new connection to relay on board ,
We serviced a
lg oven
Near Walworth, NY 14568
Tina
Job Details:
11/22/2023
Broiler was working but when baking an F9 error. The igniter was bad so a new one was installed and it now gettin to temp without issues.
We serviced a
samsung Dryer
Near Penfield, NY 14526
Jose D
Job Details:
11/22/2023
Cleaned the dryer vent. And cleaned the vent connection behind the dryer.
We serviced a
Bosch refrigerator
Near Webster, NY 14580
Chris
Job Details:
11/22/2023
Needs filter and housing left water off to fridge
Disposal port knock out still in place- removed and unit drains but drain hose end has a split and recommend replacing to avoid water leaks
We serviced a
whirlpool oven
Near Marion, NY 14505
Derek
Job Details:
11/22/2023
Installed the wall oven and new harness. Ram and tested good.
We serviced a
samsung Washer
Near Rochester, NY 14604
JK
Job Details:
11/21/2023
Unit 1: bolt broken in main tub not cost affective to repair, salvaged usable parts
Unit 2: ran through service mode no error codes checked for leaks and operation all is leak free and running good.
Unit 3: RPS sensor bad replaced ran and tested all and all is running and working good.
Unit 4: RPS sensor bad on order will replace when comes in.
Dishwasher 1: Drain pump bad and will need to be replace Unit 1203