We serviced a
Whirlpool dishwasher
Near Scottsville, NY 14546
JK
Job Details: 04/07/2023
Upper rack wheels broken and will need to be replaced and end stops missing also will need to be replaced. 04-07-23: Replaced rack adjusters and end caps all is operating good
We serviced a
LG refrigerator
Near Webster, NY 14580
Chris
Job Details: 04/07/2023
Found ice fill tube frozen,cleared and checks ok. Customer has already changed inlet valve twice If unit freezes up again recommend plumber change self pierce valve to increase flow / pressure to unit
We serviced a
Bosch dishwasher
Near Pittsford, NY 14534
Tina
Job Details: 04/07/2023
Dishwasher was not draining, took out filter and there was broken glass stuck in the drain hole. Vacuumed it out and reset DW and it?s working without issues and no error code.
We serviced a
Whirlpool oven
Near Rochester, NY 14618
Cristian
Job Details: 04/07/2023
Unplug connection on the board and reconnected back tested unit seems like it?s working normal now
We serviced a
Kitchen aid oven
Near Rochester, NY 14626
JK
Job Details: 04/07/2023
Upper oven igniter bad replaced ran and tested all is working good, lower oven ran and tested all is working good, door skin screw was loose tightened and all is working good.
We serviced a
Amana washer
Near Williamson, NY 14589
Chris
Job Details: 04/07/2023
Gearcase / drive is noisy and suspension rods may be weak No email wants paper mailed
We serviced a
Frigidaire Refrigerator
Near Victor, NY 14564
Tina
Job Details: 04/07/2023
Drain hose was clogged so ice was building up in freezer, used steamer to steam out and cleared clogged.
We serviced a
Kenmore washer
Near Henrietta, NY 14467
Tanner
Job Details: 04/07/2023
Complaint of unit overflowing. Water supply on during duration of complaint. Valves not stuck open. Confirmed pressure tube properly attached and able to blow through tube ruling out obstruction. Tested pressure switch at all 5 levels and tested good. Unable to reproduce complaint. Possibly temporary obstruction of pressure tube causing unit not to sense fill or failing pressure switch, if issue returns order pressure switch.
We serviced a
GE oven
Near Webster, NY 14580
Chris
Job Details: 04/07/2023
Replaced oven thermistor and unit heats well
We serviced a
N/A Washer
Near Fairport, NY 14450
Tina
Job Details: 04/07/2023
4/7 timer is at the office, customer is going to be replacing the outlet because it was sparking when washer got plugged in. Timer is still under warranty and customer will call if it needs to be replaced.
We serviced a
GE Refrigerator
Near Webster, NY 14580
Chris
Job Details: 04/07/2023
Replaced evap fan in ref section and updated firmware
We serviced a
Samsung Dryer
Near Rochester, NY 14616
Cristian
Job Details: 04/07/2023
Replace heating element tested unit heating fine
We serviced a
Samsung refrigerator
Near Rochester, NY 14626
JK
Job Details: 04/07/2023
Defrost drain clogged replaced with drain kit tested all and all is draining good.
We serviced a
MAYTAG refrigerator
Near Fairport, NY 14450
Tina
Job Details: 04/07/2023
Installed new ice maker
We serviced a
ge dishwasher
Near Pittsford, NY 14534
Tanner
Job Details: 04/07/2023
5 Line street- Complaint of H20 error. Unit is filling with water with correct hot water supply. Measured 8.09 k ohms resistance through turbidity sensor a temperature between 75 and 100 degrees. Consistent with the warm water currently in machine. ACU not reading water entering machine. Customer researching potential warranty on unit. Will call if opt for repair. Bill service fee only for now addressed to 5 Line street, Pittsford NY 14534
We serviced a
Maytag Dishwasher
Near Penfield, NY 14526
Cristian
Job Details: 04/07/2023
Will need a new main board
We serviced a
Whirlpool Dryer
Near Ontario, NY 14519
Chris
Job Details: 04/06/2023
Replaced idler pulley and belt Unit checks ok
We serviced a
Samsung Washer
Near Rochester, NY 14604
JK
Job Details: 04/06/2023
Apartment 402 ran washer and dryer through service mode and can find no faults all is operating good fault codes stored in machine are all over 400 days old. Apartment 403 will need the gearcase replaced the bearings are going bad and are getting loud. 04-06-23: Replaced gearcase ran and tested for leaks and all is leak free and running good.
We serviced a
Frigidaire refrigerator
Near Rochester, NY 14612
JK
Job Details: 04/06/2023
Defrost thermostat blown replaced ran and tested all is working good.
We serviced a
GE washer
Near Irondequoit, NY 14617
JK
Job Details: 04/06/2023
Belt broken and will need replaced 04.06.23: Replaced belt ran and tested all is spinning and agitating good.
We serviced a
Kitchen aid Stove
Near Rochester, NY 14625
Cristian
Job Details: 04/06/2023
Replace gas valve all set
We serviced a
kenmore washer
Near Webster, NY 14580
Tanner
Job Details: 04/06/2023
Complaint of unit leaking. Found air return line on drain hose assembly lose from tub causing some drain water to leak in to cabinet. Re secured air tube. Tested unit and unit tested good. If returns order drain line assembly
We serviced a
Samsung refrigerator
Near Rochester, NY 14610
Cristian
Job Details: 04/06/2023
Replace temp sensor and defrosted freezer no error code
We serviced a
MAYTAG washer
Near Fairport, NY 14450
Jose R
Job Details: 04/06/2023
Customer had a sheet stuck in between the the agitator and would not come out had to take out agitator to remove sheet but agitator is sitting flush and unit is working with in specs complete
We serviced a
Kenmore Dishwasher
Near Brighton, NY 14620
Jose R
Job Details: 04/06/2023
Customer unit was leaking from the front when diagnosing the unit seen leak coming from water inlet valve went ahead and replaced inlet valve and unit is working with in specs complete
We serviced a
LG washer
Near Pittsford, NY 14534
Jose R
Job Details: 04/06/2023
Customer unit was not draining went ahead and replaced the drain pump now unit is working with in specs and not spitting any error codes complete
We serviced a
GE oven
Near Rochester, NY 14618
Cristian
Job Details: 04/06/2023
Calibrated stove 20 lower done
We serviced a
frigidaire refrigerator
Near Webster, NY 14580
Chris
Job Details: 04/06/2023
Replaced inverter and unit starts and is cooling New inverter is different from original as Frigidaire had a part number change and does not mount to old compressor directly, but is functional
We serviced a
Samsung dishwasher
Near Pittsford, NY 14534
Jose R
Job Details: 04/06/2023
Customer unit was leaking from the circulation motor causing unit to spit a leak code and drain pump to run non stop customer will be exploring her options on getting a new unit complete
We serviced a
Kenmore Dryer
Near Rochester, NY 14618
Cristian
Job Details: 04/06/2023
Dryer will need new motor customer will get new unit Thermistor stoves need new display and heating element #00367647 Model number #SC0302TP
We serviced a
LG refrigerator
Near Webster, NY 14580
Chris
Job Details: 04/06/2023
Replaced ff icemaker and inlet valve assembly for lower icemaker Both check ok
We serviced a
Samsung Dryer
Near Penfield, NY 14526
Cristian
Job Details: 04/06/2023
Replace idler 2 foot of vent and heating element
We serviced a
Kenmore Dishwasher
Near Fairport, NY 14450
Chris
Job Details: 04/06/2023
Replaced door cable kit and dispenser assy
We serviced a
Samsung washer
Near Webster, NY 14580
Tanner
Job Details: 04/06/2023
Complaint of no wash. Start wash and unit drains/fills but no tumble. Enter diagnostic and able to produce 3C2 motor error. Removed stator and measured 11.5 resistance across all 3 windings, a proper reading. Could not find specifications on Hall sensor but none of the contacts testing open or excess resistance. Reassembled unit. Ran rinse and spin and unit now tumbling. May have been corroded connection causing feedback to ACU that was out of range or a hard reset from unplugging unit corrected a data constraint. If issue persists order ACU.
We serviced a
Samsung refrigerator
Near North Chili, NY 14514
JK
Job Details: 04/06/2023
Refrigerator will need freezer evap cover with fan and defrost thermostat.
We serviced a
Samsung washer
Near Webster, NY 14580
Chris
Job Details: 04/06/2023
Needs water inlet valves special order. Installed new valves. Tested unit via warm wash and valves tested good.
We serviced a
Amana washer
Near Fairport, NY 14450
Jose R
Job Details: 04/06/2023
No defect was found when diagnosing the unit went ahead and ran overall diagnostic and passed also calibrated the unit for customer inform them to run multiple loads and inform us on how it?s going unit working with in specs complete
We serviced a
Frigidaire refrigerator
Near Fairport, NY 14450
Cristian
Job Details: 04/05/2023
Replace ice-maker tested unit ice-maker is filling fine
We serviced a
Samsung Range
Near Rochester, NY 14610
Cristian
Job Details: 04/05/2023
Replace igniter
We serviced a
GE dishwasher
Near Rochester, NY 14604
JK
Job Details: 04/05/2023
Drain solenoid bad and caused armature seal to go bad and leak all will need to be replaced.
We serviced a
Frigidaire Refrigerator
Near Ontario, NY 14519
Chris
Job Details: 04/05/2023
Apt 402 Replaced sound dampening kit , unable to alter farther for noises Also Apt# 502 appears to have a wiring harness issue , big job and parts on factory back order estimate 300-350 plus tax dependent on time part on backorder Also vent appears restricted unable to clear as it is a 2nd floor /roof exit
We serviced a
LG washer
Near Fairport, NY 14450
Chris
Job Details: 04/05/2023
Replaced condensation inlet valve Checks ok
We serviced a
Whirlpool washer
Near Rochester, NY 14618
Jose R
Job Details: 04/05/2023
Went ahead and cleaned out the filter for the washer and inspected the dryer as well both units is working with in specs complete
We serviced a
MAYTAG oven
Near Spencerport, NY 14559
JK
Job Details: 04/05/2023
Oven is hooked to a generac system and will need to talk with them on the delay cycle.
We serviced a
Samsung Garbage disposal
Near Pittsford, NY 14534
Jose R
Job Details: 04/05/2023
Disposal would not rotate just make a humming noise went ahead sand cleaned out the inside of it and took out all of the glass unit started to work with in specs complete
We serviced a
Whirlpool Microwave
Near Webster, NY 14580
Cristian
Job Details: 04/05/2023
If customer calls back will need main board for microwave and switch for stove
We serviced a
Whirlpool washer
Near Pittsford, NY 14534
Cristian
Job Details: 04/05/2023
Will need gear-case and cam
We serviced a
Whirlpool washer
Near Rochester, NY 14626
Jose R
Job Details: 04/05/2023
Went ahead and ran a overall diagnostic everything passed also went ahead and ran unit with 4 towels on a rinse and spin also ran with in specs informed customer on load size and soil level But unit is working with in specs complete
We serviced a
conservator refrigerator
Near Ontario, NY 14519
Chris
Job Details: 04/05/2023
Appears air duct had frost / ice build up usually caused by door ajar If issue comes back and no possibility of door ajar issue recommend new evap fan assy and evap Thermistor
We serviced a
Speed Queen washer
Near Rochester, NY 14616
JK
Job Details: 04/05/2023
Washer built up with detergent between tubs advices customer how to clean machine.
We serviced a
kitchen aid dishwasher
Near Rochester, NY 14610
Jose R
Job Details: 04/05/2023
Customer complaint was that the unit would not fill with water went ahead and did a soft reset and it is working with in specs inform customer to monitor the unit and if need be 90 day service call if need to come back complete
We serviced a
Frigidaire Refrigerator
Near Brockport, NY 14420
JK
Job Details: 04/05/2023
Icemaker waterline kinked unkinked ran and tested all is working good, dishwasher needed reset due to power outage ran and tested all and all is working good. Cleaned sump and checked discharge line and all is clean and clear.
We serviced a
lg Dishwasher
Near Fairport, NY 14450
Tanner
Job Details: 04/04/2023
Complaint of OE error. This is a slow drain error. Water in unit. Start unit and drain pump starts to pump then quits. Confirmed constant 12VDC from ACU to drain pump. Needs new drain pump. Installed new drain pump and during testing observed small drip under unit. There is a pin hole leak in drain pump assembly. Signs of water visible when light is under dishwasher. Does not appear to be extensive water damage. Customer looking at cost of replace vs. repair and will contact if they opt for repair.
We serviced a
samsung dryer
Near Penfield, NY 14526
Tina
Job Details: 04/04/2023
Sryer was making speaking sounds when it was taken apart the idler pulley has seized up and would not spin. A new pulley, belt and wheelers were installed as part of a maintenance kit. Dryer is working without any squeaking
We serviced a
Whirlpool Dryer
Near Fairport, NY 14450
Derek
Job Details: 04/04/2023
The washer wouldn?t stop draining when I got there. I opened the locked door took the clothes out and they weren?t that wet. There wasn?t much water in the drum. I ran and drained it about 5 times and no issues. I checked the r hose from the sensor to the back of the drum. I pulled the check valve off and made sure it wasn?t plugged. I pulled the filter off and made sure it wasn?t clogged. I ran a full diagnostic cycle with no issues. I ran a quick wash with no issues. It doesn?t seem to put much water I. The drum. She?s going to try it today and see how it does. I have a inlet valve on order in case it messes up again.
We serviced a
Kenmore Fridge
Near Rochester, NY 14606
Cristian
Job Details: 04/04/2023
Replace door switch unit is working fine customer paid first visit
We serviced a
Frigidaire refrigerator
Near Fairport, NY 14450
Tanner
Job Details: 04/04/2023
Fridge has a leak and customer is getting a new appliance
We serviced a
amana Refrigerator
Near Penfield, NY 14526
Chris
Job Details: 04/04/2023
Replaced compressor start device and unit is cooling
We serviced a
Kenmore dishwasher
Near Rochester, NY 14612
JK
Job Details: 04/04/2023
Rinse aid cup broken tab, sump diverter can't find home position and is leaking all will need to be replaced to repair.
We serviced a
Frigidaire Dishwasher
Near Macedon, NY 14502
Derek
Job Details: 04/04/2023
Computer board is all corroded. 120v is at the wiring at the dishwasher. There is 120v to the door switch and to the main computer board. I inspected the board and found it was corroded in a spot. I attached a file photo.
We serviced a
GE Stove
Near Webster, NY 14580
Chris
Job Details: 04/04/2023
Installed customer supplied LP conversation kit and unit checks ok
We serviced a
Frigidaire dishwasher
Near Rochester, NY 14621
Cristian
Job Details: 04/04/2023
Replace water valve tested unit everything all good
We serviced a
Kenmore Dryer
Near Rochester, NY 14624
JK
Job Details: 04/04/2023
Dryer belt broken due to seized belt tensioner replaced all as a kit ran and tested all is operating good.
We serviced a
ge Microwave
Near Pittsford, NY 14534
Cristian
Job Details: 04/04/2023
Will need mag ,Hvc, diode
We serviced a
Frigidaire Dryer
Near Rochester, NY 14618
Cristian
Job Details: 04/04/2023
Replace 5 supporters and idler Little vabration noise but will fade away no thumping sound
We serviced a
Samsung dishwasher
Near Webster, NY 14580
Chris
Job Details: 04/04/2023
Replaced water wall assembly and ui , passes all diag checks in service mode Had to order from different distributor to avoid back order of parts and may be slightly higher cost than original estimate
We serviced a
Maytag Washer
Near Fairport, NY 14450
Tina
Job Details: 04/04/2023
Unplugged and ran a diagnostics check, went thru all cycle without issues then did a quick wash load and ran without any issues.
We serviced a
Electrolux washer
Near Honeoye Falls, NY 14472
Derek
Job Details: 04/04/2023
Door boot and a new soap dispenser. Replaced these parts and tested 2 cycles and both ran with out any leaks.
We serviced a
Samsung Oven
Near Webster, NY 14580
Tanner
Job Details: 04/04/2023
Complaint of no bake. No igniter glow. Confirmed 120 VAC present at igniter. Needs new igniter. Replaced igniter. Tested unit via 250 degree bake and unit tested good.
We serviced a
MAYTAG refrigerator
Near Fairport, NY 14450
Tina
Job Details: 04/04/2023
Replaced ice maker still under warranty, steamed ice line tup make sure not frozen.
We serviced a
jenn air oven
Near Pittsford, NY 14534
JK
Job Details: 04/04/2023
Bake igniter bad replaced ran and tested all is working good.
We serviced a
Kitchen aid washer
Near Rochester, NY 14625
Tina
Job Details: 04/04/2023
Ran a few load with and without cloth and had no issues, took washer apart could not visibly see anything broken but transmission was leaking oil. Customer is going to be getting new appliance
We serviced a
frigidaire refrigerator
Near Pittsford, NY 14534
Cristian
Job Details: 04/04/2023
Nothing wrong with refrigerator.
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14609
Tanner
Job Details: 04/03/2023
Complaint of water dripping into FF section. Ice over drain tube. Cleared ice. Found straw in drain tube. Removed straw. Tested unit and unit tested good.
We serviced a
Whirlpool Refrigerator
Near Rochester, NY 14606
Cristian
Job Details: 04/03/2023
Will need to come back replace door switch
We serviced a
Whirlpool Refrigerator
Near Victor, NY 14564
Derek
Job Details: 04/03/2023
Compressor is working no cold air coming into the unti. Cooling fins and fan are working. Unit acts like it?s out of cooling Freon. Lg model Kenmore and is 10yrs old.
We serviced a
GE washer
Near Webster, NY 14580
Tina
Job Details: 04/03/2023
Needs new RPS sensor 4/3 installed new RPS sensor and ran a full load and it?s working without issues
We serviced a
GE washer
Near Irondequoit, NY 14617
Cristian
Job Details: 04/03/2023
Washer will need new motor # Garbage disposal nothing wrong all I did was hit the reset switch
We serviced a
Kenmore dishwasher
Near Rochester, NY 14612
Cristian
Job Details: 04/03/2023
Ran diagnosed test and heater did work explain customer have to run sink for a little .when ruining dishwasher first shot of water was 70 degrees seconds shot with sink running was 90 degrees also need to use rinse aid .
We serviced a
Whirlpool dishwasher
Near Rochester, NY 14624
JK
Job Details: 04/03/2023
Dishwasher will need new main pcb, wiring harness and sump complete due to broken wires burnt computer and bad motor and leaking sump.
We serviced a
Kenmore Dryer
Near Pittsford, NY 14534
JK
Job Details: 04/03/2023
Idler wheels bad installed as kit, ran and tested all is running good.
We serviced a
kenmore refrigerator
Near Rochester, NY 14616
Cristian
Job Details: 04/03/2023
Replace light bulb and light bulb harness tested unit lights are working now
We serviced a
kenmore washer
Near Pittsford, NY 14534
Tina
Job Details: 04/03/2023
Washer was not draining, changed out drain pump and tested it and it?s still not working, Checked all doses and there is nothing blocking it. There is no voltage or a broken wire. Customer going to get new washer
We serviced a
amana Refrigerator
Near Rochester, NY 14620
Tina
Job Details: 04/03/2023
Washer: was making a random squeaking noise during the agitate cycle, took belt off and readjusted and the sound is gone. Range: replaced light bulb Refrigerator: took off back and vacuumed out, was not making noise customer usually hears. Told her if it happens again to record it.
We serviced a
LG Dryer
Near Fairport, NY 14450
Derek
Job Details: 04/03/2023
Found the drum was cracked and making the thumping noise. Customer is going to look to replace in the near future. I vacuumed out the dryer while it was opened
We serviced a
Samsung Dryer
Near Ontario, NY 14519
Chris
Job Details: 04/03/2023
Appears unit needs motor. Model number tag is partially missing but think I found correct part number. Homeowner not present only baby sitter at residence Left VM to call office with payment and order part if wanted
We serviced a
whirlpool Refrgierator
Near Pittsford, NY 14534
Chris
Job Details: 04/03/2023
Appears control got stuck in defrost mode , reset unit and cooled back down If issue comes back will need new ACU and would be approx 305 plus tax and shipping due
We serviced a
whirlpool washer
Near Rochester, NY 14624
JK
Job Details: 04/03/2023
Drain pump bad replaced under warranty and instructed customer that if problem comes back will need new motor as well.
We serviced a
Kenmore Oven
Near Rochester, NY 14609
JK
Job Details: 04/03/2023
Unit will need main PCB ran and tested lower oven all are withing range with thermostat control, unable to verify parts with model number due to model tag worn off.
We serviced a
maytag dryer
Near Rochester, NY 14615
Cristian
Job Details: 04/03/2023
Replace idler kit and mtr pully tested unit runs and heats fine
We serviced a
Whirlpool dishwasher
Near Rochester, NY 14617
Tanner
Job Details: 04/03/2023
Installed new UI. Tested unit and unit tested good.
We serviced a
MAYTAG refrigerator
Near Webster, NY 14580
Chris
Job Details: 04/03/2023
Needs new freezer door, wiring harness is faulty in door # LW10839374 Door is 879.99 plus labor, tax and shipping No repair at this time
We serviced a
GE Oven
Near Rochester, NY 14618
Tanner
Job Details: 04/03/2023
Complaint of lower oven temps. Cooking coming out under cooked. Customer estimates 25 degrees below target temp using oven thermometer. Measured resistance of temp sensor at 1.098 k ohms. Cavity above ambient temp due to cavity lighting. This is a valid measurement. Offered measured calibration, customer opting to self calibrate using instructions in owners manual.
We serviced a
kenmore refrigerator
Near Fairport, NY 14450
Chris
Job Details: 04/03/2023
Unit has sealed system issues unable to repair
We serviced a
Frigidaire refrigerator
Near Pittsford, NY 14534
Tanner
Job Details: 04/03/2023
Complaint of water and ice at bottom of freezer. Found plugged defrost drain. Steamed ice. Cleared debris from drain. Tested drain and drain tested good.
We serviced a
Whirlpool refrigerator
Near Fairport, NY 14450
Chris
Job Details: 04/03/2023
Was able to catch noise/vibration- definitely from compressor running and causing frame/cabinet to vibrate shimmed and tightened lines and compressor mounts If problem persists would recommend compressor be replaced due to excessive vibration
We serviced a
Samsung refrigerator
Near Honeoye Falls, NY 14472
Tanner
Job Details: 04/03/2023
Complaint of ice in FF section. Found massive ice blocking over Evap cover. Attempted to force defrost, while removing connector to check for current to defrost circuit board split. Unit not completely unusable. Confirmed continuity through element. Needs upgraded Evap assembly with fan and ACU at no charge per AP. Customer looking at all options and will call if they opt for repair.
We serviced a
Frigidaire Refrigerator
Near Victor, NY 14564
Derek
Job Details: 04/03/2023
Ice jam at the bottom of he freezer. I used my steamer to defrost. I also pulled he freezer out and cleaned the drain hose.
We serviced a
Bosch washer
Near Brighton, NY 14610
Tina
Job Details: 04/03/2023
Washer is leaking at the hot water valve, a new one is being ordered and will be coming back Monday 4/3 new valve installed and ran a quick load on the washer and there are no further issues.
We serviced a
MAYTAG Stove
Near Macedon, NY 14502
Derek
Job Details: 04/03/2023
$200 for parts and labor to repair. They opted not to replace it the oven is older 10 yrs needs the left side infineote switch