We serviced a
samsung Dryer vent
Near Rochester, NY 14618
Tina
Job Details:
10/19/2023
Fixed venting to back of dryer then did a vent cleaning.
Talked to customer about how much wash she does and she only does 3 loads a week and her venting is only like 4? long. Let customer know she can do a vent cleaning every 2-3 years.
We serviced a
samsung washer
Near Victor, NY 14564
Derek
Job Details:
10/19/2023
I finally got it to not work needs a water inlet valve. I changed the valve out and tested it?s working.
We serviced a
Whirlpool dishwasher
Near Pittsford, NY 14534
Tina
Job Details:
10/19/2023
Water is leaking from the heating element nuts. New heater and nuts are being ordered.
10/19 installed new heater and nuts and dishwasher is not leaking and running without issues.
We serviced a
lg washer
Near Victor, NY 14564
Derek
Job Details:
10/19/2023
The agitator needs a new bolt it?s missing the lock washer and it keeps falling out. The wash plate is very jerky. It needs a new clutch and shift motor. These parts aren?t engaging the wash drive and both are very noisy
We serviced a
LG dishwasher
Near Brighton, NY 14610
Jose R
Job Details:
10/19/2023
Customer unit was spitting a leak error code when diagnosing unit did a soft reset and cleaned out the leak sensor could not see any leaks while monitoring it for 30 min inform customer to have it run a full cycle and educate us on how it goes
We serviced a
ge Refrgierator
Near Rochester, NY 14625
Tina
Job Details:
10/19/2023
Fridge needs a new board due to burned diode and an evap fan motor.
Customer is going get a new appliance.
We serviced a
ge dishwasher
Near Rochester, NY 14604
JK
Job Details:
10/19/2023
Ran dishwasher through service mode had float error checked float and found a screw under float causing water not to drain fully or fill properly, removed screw ran and tested all is working and draining good.
We serviced a
Kenmore Washing Machine
Near Rochester, NY 14617
Jose D
Job Details:
10/19/2023
Washer agitator dogs were stripped, therefore they were not locking into place. I replaced the washer agitator dogs, ran and tested, the agitator is now working properly.
Customer will like his invoice receipt mailed to the address on file.
We serviced a
GE Dryer
Near Rochester, NY 14607
Jose R
Job Details:
10/19/2023
Customer vent was clogged not allowing the unit to properly vent which was causing the frame of the unit to over heat went ahead and cleaned out dryer and vent now unit is operating with in specs complete
We serviced a
LG Dryer
Near Webster, NY 14580
Chris
Job Details:
10/19/2023
Found breaker half tripped , reset breaker and unit is operating properly. Unable to locate any issues with dryer. Breaker did get warm after running 10 minutes or so. May be weak breaker issue
We serviced a
samsung Dryer vent
Near Walworth, NY 14568
Chris
Job Details:
10/19/2023
Cleaned vent from exterior vent fixture
We serviced a
Kitchaid Dishwasher
Near Fairport, NY 14450
Jose R
Job Details:
10/19/2023
Customers unit had no power going to the board customer has to get in contact with a handy man to get the floor board taken off can?t have access to power cord because of floor board Once that?s taken off we can do a deeper diagnostic
We serviced a
MAYTAG washer
Near Henrietta, NY 14467
Jose D
Job Details:
10/19/2023
Washing machine has no power on site, but the outlet is good. 120v going into the main bourd, but I'm seeing signs of discoloration, and no LEDs flashing on the main board, which usually indicates that power is goin into the main bourd. Customer will call back if they want to go through with the repair.
We serviced a
maytag Refrgierator
Near Rochester, NY 14610
Cristian
Job Details:
10/19/2023
Replaced icemaker and water valve wait 24 hours to 40 hours for icemaker to make ice.
We serviced a
GE dishwasher
Near Canandaigua, NY 14424
Derek
Job Details:
10/19/2023
The unti needs a new board the led statue light is blank and not flashing.
We serviced a
LG Dishwasher
Near Rochester, NY 14617
Cristian
Job Details:
10/19/2023
Tested unit multiple times didn?t see no leaks
We serviced a
Samsung Refrigerator
Near Ontario, NY 14519
Chris
Job Details:
10/19/2023
Unit cooling apon arrival and started making ice again, no error codes in service mode. Compressor is hot to touch, may be start to compressor failure.
We serviced a
bosch dishwasher
Near Penfield, NY 14526
Chris
Job Details:
10/19/2023
Installed new water inlet valve and unit checks ok.
Left old part with customer
We serviced a
Samsung Refrigerator
Near Rochester, NY 14626
Cristian
Job Details:
10/19/2023
If customer calls back will recommend door #DA82-02848A he is going to try to call Samsung to get involved
We serviced a
Whirlpool Dryer
Near Rochester, NY 14624
Jose D
Job Details:
10/19/2023
The thermal fuse did not pass the continuity test. Dryer needs a new thermal fuse. I replaced the thermal fuse, ran and tested, the dryer now turns on and works properly.
We serviced a
Samsung refrigerator
Near Rochester, NY 14611
Cristian
Job Details:
10/19/2023
Customer complained the fridge is partial cold freezer is working fine noticed that when you close the door in the fridge side the light stays on after a while the light shuts off I check for error codes I got a fridge fan error more likely the fan is bad or ice build up . Will recommend top cover and fridge Evap cover
We serviced a
Bosch Dishwasher
Near Penfield, NY 14526
Chris
Job Details:
10/19/2023
Installed new customer supplied control board, re assembled unit as well as possible as unit as partially taken apart prior to arrival.
Unit now works with control , hinges and inner door panel warped / bent from previous issue but unit appears to be operational
We serviced a
Whirlpool Dryer
Near Rochester, NY 14609
Cristian
Job Details:
10/19/2023
Tested motor it?s good replace heating element and still triggering breaker would advice getting electrician to check breaker.
We serviced a
GE washer
Near Victor, NY 14564
Derek
Job Details:
10/19/2023
Drain pump assy is nla.
We serviced a
Jenn air Stove
Near Pittsford, NY 14534
Tina
Job Details:
10/19/2023
Upper bake element doesn?t work, checked continuity and element is still good so checked voltage and it?s not receiving correct voltage from board so the relay is bad and a new board is being ordered.
10/19 board ordered was not the right one and the relay board is NLA. customer needs a refund for part of deposit minus trip fee.
We serviced a
samsung washer
Near Webster, NY 14580
Jose R
Job Details:
10/19/2023
Customer unit was leaking from the drain line had a stainless lint trap on the end of the hose went ahead and removed that now unit is operating with in specs complete
We serviced a
Jenn-Air oven
Near Palmyra, NY 14522
Derek
Job Details:
10/19/2023
The main relay board is no longer available
We serviced a
Whirlpool Dishwasher
Near North Chili, NY 14514
Tina
Job Details:
10/19/2023
Dishwasher fills with water but the. Doesn?t wash but will also drain. Put in service mode and it?s getting a 4-3 error code which mean the motor isn?t working. A new sump motor assembly is needed.
Customer is going to get a new appliance.
We serviced a
Whirlpool washer
Near Spencerport, NY 14559
JK
Job Details:
10/19/2023
Agitator dogs bad replaced tested all is working good.
We serviced a
samsung Dryer vent
Near Webster, NY 14580
Chris
Job Details:
10/19/2023
Cleaned dryer vent from exterior vent fixture
We serviced a
GE Dryer
Near Rochester, NY 14618
Jose D
Job Details:
10/19/2023
Claim # 1765855
The dryer has damaged to the slide bearings. The slide bearing will have to be replaced.
Model#: GTD42EASJ1WW
We serviced a
Whirlpool Wall oven
Near Pittsford, NY 14534
Jose R
Job Details:
10/19/2023
Replaced main board stood for 30 min unit is operating with in specs complete
We serviced a
Whirlpool washer
Near Rochester, NY 14610
Jose D
Job Details:
10/18/2023
Lid switch was faulty. Replaced the lid switch. Ran and tested, the washer now goes into spin mode and drains.
We serviced a
Whirlpool washer
Near Macedon, NY 14502
Chris
Job Details:
10/18/2023
Lint screen / sock plugged and shooting water ou the side. Customer replaced screen and appears ok
We serviced a
Samsung dishwasher
Near Rochester, NY 14616
Jose R
Job Details:
10/18/2023
Customer unit is spitting a oc error code which is indicating that they have a bad case break not allowed goodnight the unit to drain the water out the tub if customer wants to go along with any repair would need to replace case brake
We serviced a
GE dishwasher
Near Rochester, NY 14609
Jose R
Job Details:
10/18/2023
Customers unit would not complete a cycle went ahead and applied the ge software update ran overall diagnostic everything passed inform customer to monitor the u it should be working with in specs complete
We serviced a
kenmore washer
Near Victor, NY 14564
Tina
Job Details:
10/18/2023
2 pillow cases were stuck under the agitator, agitator was taken off and pillowcases were removed.
We serviced a
Whirlpool oven
Near Macedon, NY 14502
Derek
Job Details:
10/18/2023
Customers oven was not heating up when diagnosing unit viewed that the Igniter was bad went ahead and replaced igniter now unit operating with in specs complete
We serviced a
MAYTAG dishwasher
Near Webster, NY 14580
Chris
Job Details:
10/18/2023
Cleaned dryer vent from exterior vent fixture.
Ran dishwasher and unit started over suds, cleared suds and unable to get unit to leak any more - appears ok
We serviced a
GE Washer
Near Webster, NY 14580
Chris
Job Details:
10/18/2023
Appears unit needs timer , but part is NLA unable to repair
We serviced a
GE dishwasher
Near Victor, NY 14564
Tina
Job Details:
10/18/2023
Dishwasher would not start and only beep, tried to hook up to smart HQ and it said there was a communication error with main board and it would not let me do an update or run any test on it. Customer is going to get a new appliance
We serviced a
LG refrigerator
Near Victor, NY 14564
Derek
Job Details:
10/18/2023
Needs condenser fan motor. Replaced and tested it?s working.
We serviced a
Kitchen aid dishwasher
Near Pittsford, NY 14534
Jose R
Job Details:
10/18/2023
Ciustomer float switch was not in tact and melted when hitting the heater bar also acknowledged that the silver rack has a hole it it and could be the reason why the float switch came out of place customer would need doth silver ware basket and float switch
We serviced a
Frigidaire Refrigerator
Near West Henrietta, NY 14586
Tina
Job Details:
10/18/2023
Customer lost power for a cpl hours around 4am then when fridge kicked back on it stopped cooling completely. I ran it in service mode and the damper seems to not be opening also tested heater who can went into defrost and the temp sensory which has continuity so a board and damper are needed. Customer is going to decide if they want to fix this or get a new one due to it being 10 years old. Parts will be in notes if they call back for a fix
We serviced a
kenmore washer
Near Penfield, NY 14526
Jose D
Job Details:
10/18/2023
After removing the agitator, there was noticable black residue within it. Cleaned the residue along with any nearby surrounding parts. More then likely it's oil. advised the customer to call back of it happens again.
We serviced a
Frigidaire dishwasher
Near Webster, NY 14580
Chris
Job Details:
10/18/2023
Needs ui/console approx 360 plus tax and shipping would be due on return. No repair at this time
We serviced a
lg dishwasher
Near Henrietta, NY 14467
Cristian
Job Details:
10/18/2023
Ran unit multiple times didn?t see no leak even stood for 30 minutes having unit running still no leaks not sure what would have caused this leak.
We serviced a
Whirlpool Dryer
Near Victor, NY 14564
Tina
Job Details:
10/18/2023
Dryer if was making noise when spinning. Took apart and wheels were not moving due to lint and hair. Dryer was vacuumed out and new wheels, idler and belt were installed.
Also fixed venting and added, tape, clamp and semi rigid vent.
Washer had a F7E7 error code which means motor is not hitting required RPM to spin fully. Customer is going to use till it dies then get a new one
We serviced a
samsung washer
Near Rochester, NY 14606
Jose R
Job Details:
10/18/2023
Customer complaint was that the unit did not want to go into a spin mode when putting unit in a overlay diagnostic test everything passed no error codes also stood for a quick was and unit worked fine as well informed customer to monitor unit but everything is working with in specs complete
We serviced a
maytag Refrgierator
Near Webster, NY 14580
Chris
Job Details:
10/18/2023
Replaced defrost control/ main pcb, defrosted evaporator and verified defrost, checks ok
We serviced a
Whirlpool washer
Near Canandaigua, NY 14424
Derek
Job Details:
10/18/2023
I replaced the main clutch mechanism and the drive pulley. It was sticking and the teeth on the pulley were stripped out . The main clicking noise she was hearing was the shifter for the clutch was stuck and the arm wasn?t moving to change it from spin to agitate. I ran and tested after the repairs the washer is workin fine now.
We serviced a
maytag washer
Near Pittsford, NY 14534
Jose D
Job Details:
10/18/2023
Only the agitator was spinning on site. The washing machine hub was stripped. The washer needs a new hub. Replaced the hub, ran and tested. The washer now spins and works as it should. Washer also passed the diagnostic test.
We serviced a
Whirlpool refrigerator
Near Honeoye Falls, NY 14472
Derek
Job Details:
10/18/2023
I checked the door seal and it looks fine. I tested the evap fan and it?s working good. I ran a force defrost and it was working as well. The bottom freezer door didn?t open well. I noticed the bottom rack wasn?t put in properly and was stopping the door from closing properly. I told the customer to keep an eye on it if it?s frosting up again then there might be something else going on.
We serviced a
whirloool refrigerator
Near Penfield, NY 14526
JK
Job Details:
10/18/2023
Put unit into force defrost and only getting 99v to heater checked all other components and all are checking good, ran 120 volts to heater and all is heating good, main defrost relay on board is bad and under warranty.
10-18-23: Replaced main PCB under warranty due to bad relay on board ran and tested all is working and defrosting good.
We serviced a
GE Refrigerator
Near Brockport, NY 14420
JK
Job Details:
10/18/2023
Software needing updated and r/s ff door light switch will need to be replaced.
10-18-23: changed r/sFF door switch tested all and all is working and running good.
We serviced a
lg dishwasher
Near Rochester, NY 14625
Cristian
Job Details:
10/18/2023
Ran unit a couple times didn?t see no leaks even stood for 30 watch a cycle .
We serviced a
Frigidaire Range
Near Rochester, NY 14626
JK
Job Details:
10/18/2023
All glass intake and nothing out of place can not suggest a repair at this time, clean glass and see if problem returns.
We serviced a
Kitchen aid dishwasher
Near Pittsford, NY 14534
Tina
Job Details:
10/18/2023
Ui board isn?t working and half the buttons don?t work so it won?t go into service mode. It?s 27 years old. Customer is going to get new appliance.
We serviced a
whirlpool washer
Near Macedon, NY 14502
Derek
Job Details:
10/18/2023
It?s possible the unti is going to need a new hall sensor. It?s working now and seems to be fine. But originally when I got here it would do anything
WPW10178988
We serviced a
Frigidaire Freezer
Near Victor, NY 14564
Derek
Job Details:
10/18/2023
Removed the drain hose and took my shop vac and cleared out the blockage. I also cleaned he condenser coils and fan blades.
We serviced a
electrolux refrigerator
Near Pittsford, NY 14534
JK
Job Details:
10/18/2023
Freezer has no defrost patter and a sealed system issue advice customer to contact Electrolux for sealed system repair.
We serviced a
GE oven
Near Pittsford, NY 14534
JK
Job Details:
10/18/2023
Replaced middle fan and sensor ran and tested all and all is working and heating good.
We serviced a
Kitchen aid dishwasher
Near Fairport, NY 14450
Derek
Job Details:
10/18/2023
I replaced the diverter and seal it was leaking underneath. I also replaced your door seal. There was quite a bit of calcium build up.
We serviced a
Frigidaire washer
Near Webster, NY 14580
Chris
Job Details:
10/18/2023
Replaced door lock and sag kit only and is working - door frame is cracked as well causing door to sag - customer declined door frame replacement.
Advised we may not be able to warranty repair as there are additional issues that may cause door lock to fail again.
We serviced a
Whirlpool Refrigerator
Near Pittsford, NY 14534
Jose R
Job Details:
10/18/2023
Customer unit had a partial frost pattern in the freezer was also heating the compressor turn on and off during frost mode went ahead and replaced starter hit unit still had partial frost which is indicating they have a bad compressor customer will have to start exploring there options on a new one complete
We serviced a
Samsung Dryer vent
Near Rochester, NY 14618
Jose D
Job Details:
10/17/2023
Cleaned the dryer vent.
We serviced a
GE Washer
Near Webster, NY 14580
Chris
Job Details:
10/17/2023
Appears to be a gearcase / seal issue
Parts exceed value of the machine no repair at this time
We serviced a
maytag dryer
Near Williamson, NY 14589
Chris
Job Details:
10/17/2023
Replaced maint repair kit with pulley and unit checks ok
We serviced a
Samsung Dryer
Near Rochester, NY 14615
Jose R
Job Details:
10/17/2023
Customers unit would not heat up went ahead and replaced element now unit is operating with in specs complete
We serviced a
Samsung dishwasher
Near Rochester, NY 14616
Jose R
Job Details:
10/17/2023
Customers unit is leaking from the water valve causing the unit to have the normal light flashing went ahead and replaced valve with nit now operating with in specs complete
We serviced a
Whirlpool Dryer
Near Rochester, NY 14625
Chris
Job Details:
10/17/2023
Replaced idler pulley and tests ok
We serviced a
lg dryer
Near Penfield, NY 14526
Tina
Job Details:
10/17/2023
Dryer was making noise when spinning, took apart and wheeler were covered in grease and were hardly able to spin. A new maintenance kit was installed and dryer is working without any noise.
Maintenance kit was under warranty
We serviced a
Speed Queen Dryer
Near Fairport, NY 14450
Tina
Job Details:
10/17/2023
Knob shaft is cracked so a new one is being ordered and will be dropped off.
We serviced a
kitchenaid oven
Near Williamson, NY 14589
Tina
Job Details:
10/17/2023
Bake element is broken a new one is being ordered and will be installed.
10/17 bake element installed and working without issues
We serviced a
ge microwave
Near Victor, NY 14564
Derek
Job Details:
10/17/2023
The fuse tested good. I checked the thermal fuse it tests good. I checked for power and it has power going into the main board but I have nothing going to the user interface voltages wise. I looked up parts and most all of them are obsolete. The microwave is 21 years old.
We serviced a
Samsung dishwasher
Near Rochester, NY 14618
Tina
Job Details:
10/17/2023
Part of the inner tub is broken off. Tub is NLA so customer is going to get new appliance.
We serviced a
GE Stove
Near Fairport, NY 14450
Tina
Job Details:
10/17/2023
Cooktop knobs are all cracked. A new set has been ordered
We serviced a
Samsung refrigerator
Near Brighton, NY 14620
Cristian
Job Details:
10/17/2023
Inverter board has two flashes this is an error code compressor kicks on for a few then kicks right off I would call Samsung to get involve to see this is a seal system issue we don?t work on compressor.
Would recommend try inverter board DA92-00459X $186.82 and labor 111.96 if this does not work then compressor is the problem.
We serviced a
Frigidaire Dishwashwer
Near Rochester, NY 14617
Cristian
Job Details:
10/17/2023
If customer call back will recommend wash motor.
We serviced a
Maytag Oven
Near Penfield, NY 14526
Tina
Job Details:
10/17/2023
Bake element is corroded and needs to be replaced. Broil element works without issues. Bake element has been ordered and will be back to replace.
10/17 installed new bake element and it?s working without issues
We serviced a
samsung refrigerator
Near Rochester, NY 14619
Jose R
Job Details:
10/17/2023
Replaced inverter board light stood solid and the compressor was running inform customer to give it 24 hours and monitor unit everything operating with in specs complete
We serviced a
Whirlpool washer
Near Rochester, NY 14610
Jose D
Job Details:
10/17/2023
Standing water on site. The lid switch was knocked out of place. Reposition the lid switch, the washer now goes into a spin cycle and drains.
We serviced a
LG refrigerator
Near Ontario, NY 14519
Chris
Job Details:
10/17/2023
Replaced primary inlet valve and tests ok.
Very tight fit , will need 2 techs to pull unit in future if needs service again
We serviced a
LG washer
Near Pittsford, NY 14534
Jose D
Job Details:
10/17/2023
The door boot seal has cracks in the seal where the water filters back into the tube, therefore water is leaking out. The washer will need a new door boot seal.
Replaced door boot seal, the washer no longer leaks water.
We serviced a
LG washer
Near Webster, NY 14580
Chris
Job Details:
10/17/2023
Replaced drain pump motor and tests ok
We serviced a
Kenmore refrigerator
Near Fairport, NY 14450
Jose R
Job Details:
10/17/2023
Customer complaint was that the ice maker would intermittently not work and the unit is making a loud noise when diagnosing unit could not replicate any issue and ice maker was working if customer wants to get any repair done would recommend ice maker and fan motor
We serviced a
GE refrigerator
Near Pittsford, NY 14534
Cristian
Job Details:
10/17/2023
Customer going to need
Water valve # $238.65
Ice-maker #$311.93
Drain kit# $37.23.
Labor $149.58
Shipping $20.00
If want to fix they need to have unit off 24 hours
We serviced a
kitchenaid oven
Near Hilton, NY 14468
JK
Job Details:
10/17/2023
Bake element bad changed all is working good.
We serviced a
Maytag Fridge
Near Rochester, NY 14625
Cristian
Job Details:
10/17/2023
Replace damper tested unit damper did open wait 24 to 48 hours for proper cooling .
We serviced a
MAYTAG Dryer
Near Scottsville, NY 14546
JK
Job Details:
10/17/2023
Dryer will need motor base and wheel kit customer will replace dryer.
We serviced a
LG washer
Near Victor, NY 14564
Derek
Job Details:
10/17/2023
Replaced the shock absorbers and tested it seems to be running good.
We serviced a
Whirlpool washer
Near Pittsford, NY 14534
Cristian
Job Details:
10/17/2023
Unit is elevated inside of cubby with shelf on top. Requires two technicians to service.
Complaint of door locked. Breaker off on arrival. Turned breaker on and drain pump runs even though water is evacuated. Entered diagnostic and drain pump still runs till diagnostic cycle is started. Drain pump turns off and door unlocked. Following stored errors:
F3E1 pressure sensor error.
Ran auto diagnostic cycle. Unit actuates lock then is idle. No drain or tumble. Attempted spin and other wash cycles with same result. Pre ordering all possible causes. Will need to uninstall unit with two techs to complete repair.
We serviced a
whirlpool washer
Near Rochester, NY 14618
Jose D
Job Details:
10/17/2023
Water corrosion near the filter housing indicates there was some water leaking. Ran and tested the unit with no signs of water leaking on site. All connection are good, with no signs of leaking tubing. Also informed the customer the washer has a bearing issue.
We serviced a
Whirlpool dishwasher
Near Penfield, NY 14526
Chris
Job Details:
10/17/2023
Replaced drain pump and verified hood drain
We serviced a
Whirlpool Dryer
Near Victor, NY 14564
Derek
Job Details:
10/17/2023
He dryer was vacuumed out. I Replaced the drum rollers, belt , belt tensioner pulley. Ran and tested the dryer is working good much quieter now.
We serviced a
Kitchen aid refrigerator
Near Rochester, NY 14618
Tina
Job Details:
10/17/2023
Defrosted ice maker and customer is going to see if it works and thing about a repair or not. If she wants it repaired the parts she needs will be in the notes.
We serviced a
kenmore washer
Near Brighton, NY 14610
Cristian
Job Details:
10/17/2023
Ran washer with and without clothes unit ran fine
We serviced a
samsung Dryer
Near Penfield, NY 14450
Tanner
Job Details:
10/16/2023
Dryer sweep vent in excess of 35 feet. Broke at blower fan and back swept to dryer. Vacuumed blower housing. Reinstalled. Back swept from exterior to blower fan.
We serviced a
GE oven
Near Rochester, NY 14625
Chris
Job Details:
10/16/2023
Installed new double oven , electrical box is recessed too far in wall to install a electrical cover, recommend electrician to go over different options. Also noticed top oven door has dent after removing packaging / covering.Attached pictures
We serviced a
MAYTAG refrigerator
Near Rochester, NY 14625
Cristian
Job Details:
10/16/2023
Will need to come back and replace damper customer paid in full first visit