We serviced a
Whirlpool dishwasher
Near Rochester, NY 14612
JK
Job Details:
11/02/2023
Main control board bad and will need to be replaced.
We serviced a
Whirlpool Dryer
Near Rochester, NY 14624
Cristian
Job Details:
11/02/2023
Installed gas dryer confirm no gas leak all done.
We serviced a
unsure dryer
Near Rochester, NY 14617
Cristian
Job Details:
11/02/2023
replace gas coils and short vent cleaning
We serviced a
Whirlpool Dryer
Near Penfield, NY 14526
Chris
Job Details:
11/02/2023
Replaced timer and cycle tstat, heat is perfect 155* on high unable to get heat to shut down like previous visit and tests ok.
Unable to check vent / air flow as it is a rooftop exit .. if tenet still has long dry times recommend contractor to check air flow on roof to see if it has proper flow at exit (roof)
As we are unable to repair farther
We serviced a
Whirlpool washer
Near Victor, NY 14564
Tanner
Job Details:
11/01/2023
Complaint of low/no spin. No stored errors. Ran auto diagnostic cycle, bearing rub heard during spin. Drive line friction limiting spin speed. Needs new Gearcase. Left VM with quote/explanation. If customer opts to repair call back to schedule. Text the tenant number in notes to coordinate return trip and advise repair time is approximately 2 hours.
We serviced a
Frigidaire Oven
Near Irondequoit, NY 14609
Cristian
Job Details:
11/01/2023
Customer going to get new microwave
We serviced a
Kenmore washer
Near Irondequoit, NY 14617
Cristian
Job Details:
11/01/2023
Replace hub tested unit working normal now
We serviced a
Whirlpool refrigerator
Near Honeoye Falls, NY 14472
Derek
Job Details:
11/01/2023
WPW10384183 And this WPW10464673 possibly needed he?s going evap and thermistor both need to be ordered. He will call back in a few days and let us know.
We serviced a
Kenmore washer
Near Rochester, NY 14608
Jose R
Job Details:
11/01/2023
Customer has a bad gear case when unit going into a spin mode unit makes a loud banging noise customer will start exploring there options on a new unit complete
We serviced a
Samsung Dryer vent
Near Rochester, NY 14609
Cristian
Job Details:
11/01/2023
Did a Small vent line clean unit venting correctly no issues found
We serviced a
Whirlpool refrigerator
Near Rochester, NY 14625
Chris
Job Details:
11/01/2023
Cleared defrost drain and tests ok.
Customer also asked about ff door gaskets /door would need both ff door gaskets and right ff door
We serviced a
Whirlpool Dryer
Near Irondequoit, NY 14617
Cristian
Job Details:
11/01/2023
Cleaned out vent and cleaned out inside dryer confirm unit is heating and venting properly now
We serviced a
GE or LG unsure Dryer
Near Fairport, NY 14450
Tina
Job Details:
11/01/2023
Dryer is running by itself, stuck relay on board so a new one is being ordered
11/1 installed new board and dryer is running without issues
We serviced a
Samsung refrigerator
Near Webster, NY 14580
Chris
Job Details:
11/01/2023
Resivoir, filter frozen defrosted and water now works . Ice maker needs kit but customer declines additional repair, may be causing water parts to freeze as ice bucket will not seal due to ice maker issues
We serviced a
GE refrigerator
Near Rochester, NY 14625
Cristian
Job Details:
11/01/2023
Mini fridge compressor running extremely hot there?s a rock of ice in the far back this is a seal system issue .
We serviced a
GE dishwasher
Near Rochester, NY 14618
Jose R
Job Details:
11/01/2023
Customers unit needed a software update and also replaced pressure sensor due to the fact the drain pump will run non stop when there is no water into the tub inform customer to monitor it but unit should be working with in specs complete
We serviced a
Kenmore dryer
Near Rush, NY 14543
Tanner
Job Details:
11/01/2023
Complaint of noise during use, found sticking idler pulley, replaced all rollers and idler with repair kit. Replaced belt with whirlpool oversized drum belt. Tested unit and unit tested good.
We serviced a
GE dishwasher
Near Fairport, NY 14450
Tina
Job Details:
11/01/2023
Dishwasher was not installed at the top so when it was opened it was falling forward. I screwed out back on and it not solid in place.
Washer bearings are bad and it seems the inner and outer drum are not connected. Customer is going to get new appliance
We serviced a
Whirlpool Dishwasher
Near Churchville, NY 14428
JK
Job Details:
11/01/2023
Upper rack adjusters broken replaced tested all is working good.
We serviced a
Whirlpool Washer
Near Irondequoit, NY 14617
Jose D
Job Details:
11/01/2023
F9e1 error code on site. Drain pump problem. Removed a hair tie from the drain pump. Ran and tested, the washer is still showing the error code. The washer will need a new drain pump. Replaced the drain pump, ran and tested, the washer now drains and no longer shows the error code.
We serviced a
Kenmore dishwasher
Near Rochester, NY 14618
Jose R
Job Details:
11/01/2023
Replaced rack now unit is operating with in specs complete
We serviced a
GE Washer
Near Penfield, NY 14526
Tina
Job Details:
11/01/2023
Customer said washer would not turn on and leaked last time she used it.
I hooked up smart hq and tested everything individually and they all worked.
Ran a quick wash with nothing in it and there was no leaking
Did a software update with smart HQ the. Put a load of wash in and ran to check for leaks but there was not any.
Let customer know they have 90 days if it leaks again
We serviced a
Whirlpool refrigerator
Near Honeoye Falls, NY 14472
Derek
Job Details:
11/01/2023
Replaced the ice maker it was leaking water from the front and bottom of the u it.
We serviced a
Maytag Washer
Near Rochester, NY 14618
Jose D
Job Details:
11/01/2023
Water leaking from the inlet water valve. The inlet water valve will need to be replaced. I replaced the inlet water valve, ran and tested, no more leaking water coming from the inlet water valve.
We serviced a
Bosch dishwasher
Near Penfield, NY 14526
Chris
Job Details:
11/01/2023
Unit partially taken apart/pulled from cabinet prior to our arrival, replaced leaking inlet and supply line , corrected lower sweep door gasket and is slightly deformed but appears to be sealing. Tested unit appears ok . Right side mounting bracket screw hole is stripped in cabinet secured as well as possible but wood is compromised.
We serviced a
Frigidaire oven
Near Rochester, NY 14618
JK
Job Details:
11/01/2023
11/1 installed new UI and tested oven. Heated top and bottom and ran for 40min and timer did come on and shut oven off.
Tested timer and it?s worked normal without shutting oven off.
We serviced a
Frigidaire refrigerator
Near Victor, NY 14564
Tanner
Job Details:
11/01/2023
Complaint of no cool, unit unplugged on arrival. Plug unit in and compressor hard starts. Put in loaner start device, compressor starts and runs. Evap coil down to 20 degrees after just few moments of compressor running. Compressor pulling 3.5 amps. A little out of spec, but is cooling. Customer advised needs new start device and compressor is showing signs of wear. Installed new start relay. Tested unit and unit tested good.
We serviced a
Maytag Washer
Near Webster, NY 14580
Chris
Job Details:
11/01/2023
Replaced inlet valve and hammer set, tests ok , stainless fill hoses shake some while switching from hot to cold valves but unable to change any farther
We serviced a
Kitchen aid refrigerator
Near Penfield, NY 14580
Chris
Job Details:
11/01/2023
Both ff and fz drains plugged / frozen , fz door not sealing and deli control has no power.
Needs pan upgrade, freezer door and pcb and harness to get electronics working properly
No repair at this time
We serviced a
GE Microwave
Near Rochester, NY 14607
Jose R
Job Details:
11/01/2023
Customer had a broken handle which manufacturer discontinued the part and is no longer making it any more customer will have to possibly start exploring there options on a new unit
We serviced a
LG Washer
Near East Rochester, NY 14445
JK
Job Details:
11/01/2023
Stacked unit need 2nd tech. New drain pump needed.
11-1-23: Replaced drain pump ran and tested all is leak free and draining good.
We serviced a
ge dishwasher
Near Penfield, NY 14526
Jose R
Job Details:
11/01/2023
When diagnosing unit viewed that customer had a bad drain pump customer will go over it with significant other if wanting to go along with repair but would need pump to resolve the issue
We serviced a
MAYTAG oven
Near Honeoye Falls, NY 14472
Derek
Job Details:
11/01/2023
Board is nla
We serviced a
LG Dryer
Near Rochester, NY 14625
Chris
Job Details:
10/31/2023
CL = child lock/control lock - turned off lock and unit turns on, also reattached vent.
Checked heat cycles approx 150-155 average on high
Recommend customer use very or more setting on dryness level with mixed loads to allow heavier items to dry on sensor dry cycles
We serviced a
Samsung Washer
Near Rochester, NY 14611
Jose D
Job Details:
10/31/2023
DRYER: The dryer vent was disconnected in two different areas. I reconnected the vents and seal all air gaps with dryer vent tape. The dryer now has a strong flow of air blowing outside.
WASHER: The washer has damaged along the front lip of the washer door boot, therefore water is leaking from the door. The washer door boot will need to be replaced.
Replaced the washer door boot, ran and tested, no more leaking water.
We serviced a
ge dryer
Near Fairport, NY 14450
Tina
Job Details:
10/31/2023
Slides were loose. Fixed and sound is gone
We serviced a
maytag Refrigerator
Near Webster, NY 14580
Chris
Job Details:
10/31/2023
Replaced electronic defrost control and verified defrost- tests ok.
May take 24 hours to regulate to correct temperatures
We serviced a
GE Oven
Near Rochester, NY 14615
JK
Job Details:
10/31/2023
Bake element bad replaced along with connectors ran and tested all is working good.
We serviced a
samsung oven
Near Rochester, NY 14618
Cristian
Job Details:
10/31/2023
Replace igniter tested unit working normal now .
We serviced a
LG refrigerator
Near Fairport, NY 14450
Cristian
Job Details:
10/31/2023
Replace water valve tested unit no leaks
We serviced a
Kitchenaid Oven
Near Pittsford, NY 14534
Tanner
Job Details:
10/31/2023
Complaint of no bake or broil after new electrical service. Confirmed 240 VAC at block but still not able to get 240 VAC at controls. No parts available related to bake or broil. Cannot repair unit
We serviced a
speedqueen washer
Near Rochester, NY 14617
JK
Job Details:
10/31/2023
Main control board and UI control board needing replaced will have to research to get boards all online is NLA for UI board.
We serviced a
HOT POINT washer
Near Scottsville, NY 14546
Jose R
Job Details:
10/31/2023
Replaced drain pump now unit is operating with in specs complete
We serviced a
Whirlpool dishwasher
Near Fairport, NY 14450
Tina
Job Details:
10/31/2023
10/31 ran a full cycle and there was no leak.
We serviced a
Frigidaire dishwasher
Near Rochester, NY 14612
Cristian
Job Details:
10/31/2023
Replace door switch tested unit working normal now .
We serviced a
Kenmore Stove
Near Webster, NY 14580
Tina
Job Details:
10/31/2023
Needs ignitior harness
10/31 installed new igniter harness and it?s working without issues
We serviced a
Whirlpool Microwave
Near Webster, NY 14580
Chris
Job Details:
10/31/2023
Replaced socket, bulb and wire terminals
We serviced a
Samsung Washer
Near Henrietta, NY 14467
Jose R
Job Details:
10/31/2023
Went ahead and replaced drain pump now unit operating with in specs complete
We serviced a
Whirlpool Washer
Near Irondequoit, NY 14622
Chris
Job Details:
10/31/2023
Needs at least timer and gearbox clutch
Parts exceed value of unit
No repair at this time
We serviced a
GE refrigerator
Near Farmington, NY 14425
Derek
Job Details:
10/31/2023
Needs a heater and defrost thermo stat
We serviced a
Kitchen aid dishwasher
Near Victor, NY 14564
Derek
Job Details:
10/31/2023
It had a door switch and float switch error code stored in the unit. It also had the heater error code which reset when I ran diagnostics. The heater is workin well. THe dishwasher is working I ran and tested it for quite a while, if it happens again we should order a door switch and a float switch when we come back out. WPW10653840 and WPW10195039 just in case. Side note the user interface was acting a little wonky just before I was about to leave. The control lock was on and flashing I had to hold the button down for 3 second to shit it off. I never turned on the control lock while operating the unit.
We serviced a
Frigidaire Oven
Near Rochester, NY 14620
Tanner
Job Details:
10/31/2023
2nd opinion diagnostic, adding on gas regulator in addition to safety valve. Can change parts in order of lowest cost to highest cost to try and rule out high cost item. Unit is not getting proper gas volume to bake/broil valves and there is no way to determine if safety valve or regulator is causing this. Customer did hire AP plumbing who measured utility pressure at 7 WC. RGE did reduce pressure to 6.4 WC.
Customer looking at all options before performing repair. Hold on to safety valve for time being and order regulator for return repair.
We serviced a
Frigidaire refrigerator
Near Rochester, NY 14626
Cristian
Job Details:
10/31/2023
Seal system issue needs to get compressor checked .
We serviced a
MAYTAG washer
Near Fairport, NY 14450
Derek
Job Details:
10/31/2023
I found the belt was burned up and the pulley was seized to the shaft and not spinning. I replaced these parts. I also cleaned and lubed the drum rollers. I replaced the blower wheel it had a crack in the plastic and was very loose on the motor shaft. I put the parts that were taken off by the customer back on the unit. Ran and tested for 20 min and no issues. The dryer starts right up and spins. The heat is good too.
We serviced a
GE Stove
Near Rochester, NY 14625
Cristian
Job Details:
10/31/2023
Will advice get video of the issue didn?t see no issue on site .
We serviced a
whirlpool washer
Near Rochester, NY 14606
Jose R
Job Details:
10/31/2023
Customer education on the setting on how to use the cycles customer only has one line hooked up to the unit can only use cold or hot water to run it but unit is operating with in specs complete
We serviced a
Samsung Stove
Near Rochester, NY 14606
Jose R
Job Details:
10/31/2023
Customer has a bad element if want to go along with the repair would need to be replaced
We serviced a
frigidaire washer
Near Pittsford, NY 14534
JK
Job Details:
10/31/2023
Drain pump impeller stripped from object and chewed inside of pump housing all will need to be replaced.
10-31-23:Replaced drain pump checked filter all is clear drain pump is draining good checked for leaks all is leak free and running good.
We serviced a
Samsung garbage disposal
Near Pittsford, NY 14534
Derek
Job Details:
10/31/2023
Customer is going to install garbage disposal. Doesn?t have the money right now she may have us come install. I told her 239.00 plus tax
We serviced a
Amana Dryer
Near Rochester, NY 14620
Cristian
Job Details:
10/30/2023
Dryer -was a piece of small metal inside took 2 seconds to take out
hood range-Customer need par20 50w light bulbs customer going to grab part from store and and try to replace it .
We serviced a
Kenmore refrigerator
Near Rochester, NY 14617
Jose R
Job Details:
10/30/2023
When diagnosing unit viewed that the drain hole was all iced over not allowing the water to drain properly went ahead and cleaned out the hole and made sure it was draining right now unit operating with in specs complete
We serviced a
Samsung oven
Near Rochester, NY 14624
Jose R
Job Details:
10/30/2023
Customer would need control board which is unavailable informed customer if they can order it will install the part for them complete
We serviced a
Samsung Dryer
Near Macedon, NY 14502
Derek
Job Details:
10/30/2023
Replaced the drye idler pulley and lubed up the drum rollers. Also fixed the vent.
We serviced a
Speed Queen washer
Near Rochester, NY 14620
Jose R
Job Details:
10/30/2023
When diagnosing unit customer did not have the water turned on went ahead and turned on water valve now the unit is operating with in specs complete
We serviced a
samsung washer
Near Henrietta, NY 14467
Jose D
Job Details:
10/30/2023
DRYER: The dryer has good heat and is working properly. Only issue was that there was hair on the sensor. Advised to check the sensor for any hair stuck to it when the dryer doesn't seem to dry accurately.
WASHER: Ran the washer two times to test that it's working as it should and draining properly. The washer fully drained both time and is working good. Advised to check the filter every 1-3 months since they have multiple animals in the house hold.
We serviced a
LG Dryer
Near Palmyra, NY 14522
Derek
Job Details:
10/30/2023
Did a dryer maintenance kit
We serviced a
Amana washer
Near Rochester, NY 14609
Jose D
Job Details:
10/30/2023
The washer has a very bouncy basket which indicates the springs need to be replaced. When performing the diagnostic test, the washer also presented a bearing issue problem based on the noise when it's in a spin. The repair for the washer will be to expensive, customer will purchase another one.
We serviced a
kenmore dryer
Near Churchville, NY 14428
JK
Job Details:
10/30/2023
Rear bearing bad and belt broken replaced all ran and tested all is running good.
We serviced a
GE washer
Near Pittsford, NY 14534
Jose D
Job Details:
10/30/2023
DRYER: the dryer vent was completely clogged with lint in the back of the dryer. I removed and vacuumed any remaining lint in the vent line.
WASHER: I ran a full 35 minute normal cycle, and the washer did not stop mid cycle, completed the cycle no problem.
.
We serviced a
GE Washer
Near Fairport, NY 14450
Tina
Job Details:
10/30/2023
Ran a quick wash and during spin cycle you can hear the Bearings rubbing together. Customer is going to get a new washer.
We serviced a
Frigidaire dishwasher
Near Rochester, NY 14622
Cristian
Job Details:
10/30/2023
Replace door switch tested unit working Normal now
We serviced a
samsung Dryer vent
Near Webster, NY 14580
Chris
Job Details:
10/30/2023
Cleaned vent from exterior vent fixture
We serviced a
GE Refrigerator
Near Greece, NY 14612
Cristian
Job Details:
10/30/2023
If customer calls back will recommend board #WR55X10942C
We serviced a
GE washer
Near Rochester, NY 14618
Jose D
Job Details:
10/30/2023
The washer is draining water on site. Filled and drained 4 times in a row. Ran a diagnostic test, No stored error codes referring to any draining issues. I advised the customer to call back if he has the same problem again.
We serviced a
samsung Dryer vent
Near Rochester, NY 14615
Jose R
Job Details:
10/30/2023
Customer education on the vent and confirmed that the pressure is strong leaving outside the house and vent is nice and clean unit operating with in specs complete
We serviced a
Whirlpool refrigerator
Near Fairport, NY 14450
Cristian
Job Details:
10/30/2023
Customer not going to fix he is going to get new unit .
We serviced a
LG washer
Near Ontario, NY 14519
Chris
Job Details:
10/30/2023
Replaced all dampers/ shocks as well as rps sensor. Unit tests ok unable to correct off balance/ shaking farther.
We serviced a
LG refrigerator
Near Fairport, NY 14450
JK
Job Details:
10/30/2023
Machine had computer glitch and part of unit was shut down rebooted and all is working good if problem returns will need to replace unit parts are NLA.
We serviced a
Whirlpool Washer
Near Webster, NY 14580
Chris
Job Details:
10/30/2023
Dispenser hose to tub clamp out of alignment, re connected/ adjusted and verified no other leaks
We serviced a
Whirlpool Washer
Near Pittsford, NY 14534
Tina
Job Details:
10/30/2023
Ran service mode and everything worked without issues so had customer put a load in and ran a complete load on delicate and it worked and spun out without issues. Cloths were not soaking when done but there is a grinding noise during spin cycle let customer know that bearing are most likely going. Washer is 15 years old
We serviced a
Bosch dishwasher
Near Rochester, NY 14623
Jose R
Job Details:
10/30/2023
When running unit could not replicate any issues confirm that the water was filling and draining properly inform customer to mom unit and educated them on the 90 day service call
We serviced a
Speed Queen Dryer
Near Fairport, NY 14450
Tina
Job Details:
10/30/2023
Ordered correct knob and timer for dryer
10/30 installed new timer and knob and dryer shuts off when cycle is complete.
We serviced a
Samsung Fridge
Near Rochester, NY 14616
Cristian
Job Details:
10/30/2023
Replace French assembly customer paid full in first visit .
We serviced a
samsung Washer
Near Rochester, NY 14623
Cristian
Job Details:
10/30/2023
If customer call Back would recommend board #
We serviced a
Samsung Stove
Near Rochester, NY 14618
Tina
Job Details:
10/30/2023
Oven doesn?t actually turn out n. Y itself but it will go into clean, it says broil but customer are not sure if it actually heats up, different things change on control panel. Checked temp sensor and wire to see if anything was broken and nothing was noticeable. New board is needed but currently out of stock. Emailed estimate to customer and told them we would let him know if we?re able to get it. Part number will be in notes
We serviced a
MAYTAG Dryer
Near Penfield, NY 14526
Tina
Job Details:
10/30/2023
Dryer is making noises when running, took apart and the blower wheel is broken and the blower housing is dented and pieces are falling off and bent. Customer is going to use till it breaks then get a new one. It?s about 35 years old.
We serviced a
Admiral Dryer
Near East Rochester, NY 14445
Derek
Job Details:
10/30/2023
Old admiral dryer needs maintenance kit, flame sensor , igniter and coils are rattling badly. Not always heating up, she?s going to look at new units. If we do the install we?re going to need a new gas line this one is way too short
We serviced a
GE Refrigerator
Near Rochester, NY 14618
JK
Job Details:
10/30/2023
Evap fan unplugged, took apart and replugged ran and tested all and all is cooling and running good.
We serviced a
GE Range
Near Penfield, NY 14526
JK
Job Details:
10/30/2023
Installed free standing range tested all connections no leaks and all is lighting and running good.
We serviced a
frigidaire washer
Near Rochester, NY 14616
JK
Job Details:
10/30/2023
Washer filter clogged removed all debri from filter ran and tested all is leak free and running good, UI display is broken by detergent dispenser see photo.
We serviced a
Kenmore Dryer
Near Penfield, NY 14526
JK
Job Details:
10/27/2023
UI wire pulled out of holder reattached and zip tied ran and tested all is working good.
We serviced a
Samsung Dishwasher
Near Webster, NY 14580
Chris
Job Details:
10/27/2023
Unit partially taken apart apon arrival , motion assy / water wall needs to be replaced but most parts are coming up NLA and does not look like we are able to repair
We serviced a
Kenmore Dryer
Near Rochester, NY 14612
JK
Job Details:
10/27/2023
Customer will not repair due to age and wear of machine.
We serviced a
Whirlpool Refrigerator
Near Penfield, NY 14526
Tina
Job Details:
10/27/2023
Refrigerator is leaking water. Checked temp when I got here and FZ was at 25? and FF was at 53?. Compressor was running but when I took freezer apart to check evaporator there was no frost patter whatsoever. Customer is going to be getting a new appliance.
We serviced a
whirlpool refrigerator
Near Fairport, NY 14450
Derek
Job Details:
10/27/2023
Needs defrost and tstat it?s all one harness assy. Defrosted the fridge it was iced up badly around the top of the evaporator and the fan. I installed a new defrost thermostat and freezer thermostat.
We serviced a
LG dishwasher
Near Rochester, NY 14610
Cristian
Job Details:
10/27/2023
Microwave -customer education on cleaning filter and how to put back cover .
Dishwasher - customer education on how the display works .
We serviced a
kenmore dishwasher
Near Pittsford, NY 14534
Cristian
Job Details:
10/27/2023
Unit was not draining there was a glass stuck inside pump if customer calls back for still not draining will recommend drain pump #
We serviced a
Maytag Dishwasher
Near Webster, NY 14580
Chris
Job Details:
10/27/2023
Called customer on way and had them start unit , unit ran from 8am-8:55am approximately and never leaked. Advised customer may be loading issue and recommend changing way items are loaded to see if that resolves issue.
If customer still experiences leaks recommending seals and lower spray arm be replaced as a last resort estimate to do so is approx 195 plus tax due on return.
Customer does not have email , verify estimate with them if the call to proceed with parts order **
We serviced a
MAYTAG washer
Near Webster, NY 14580
Chris
Job Details:
10/27/2023
Found agitator and agitator bolt stripped. Tried installing new screw but would not thread into transmission post.
Need?s transmission, agitator and bolt to repair properly. Part cost exceeds value of machine.
We serviced a
LG Dryer
Near Pittsford, NY 14534
Jose R
Job Details:
10/27/2023
When running the unit would be making a loud noise when in operation went ahead and took apart the unit and re assembled now unit is operating with in specs complete