We serviced a
LG Dryer
Near Walworth, NY 14568
Derek
Job Details:
10/27/2023
Installed a new dryer maintenance kit.
We serviced a
Kenmore refrigerator
Near Rochester, NY 14612
Cristian
Job Details:
10/27/2023
Replace Icemaker wait 24 to 48 hours before it makes ice .
We serviced a
Jenn-air Microwave
Near Rochester, NY 14618
JK
Job Details:
10/27/2023
Ok to fix per Jeff 10/24/23
Removed the oven microwave unit from the cabinet. Replaced the magnetron and the diode. The magnetron would get really loud after about 30 seconds of use. It wasn?t heating anything. Ran and tested the unit is workin good.
We serviced a
Samsung Oven
Near Webster, NY 14580
Chris
Job Details:
10/27/2023
Replaced oven bake igniter
We serviced a
LG Washer
Near Victor, NY 14564
Tina
Job Details:
10/27/2023
Customer did not connect wire all the way to the drain pump so that was done then hoses were cleaned out and washer is working without issues.
We serviced a
MAYTAG washer
Near Webster, NY 14580
Chris
Job Details:
10/27/2023
Installed new pump and dispenser assy. Unit passes all checks is service/diag mode
We serviced a
frigidaire refrigerator
Near Rochester, NY 14612
Cristian
Job Details:
10/27/2023
If customer calls back for repair will recommend ice-maker housing kit #but make sure unit is fully defrosted .
We serviced a
GE Washer
Near Rochester, NY 14620
Jose R
Job Details:
10/27/2023
Complaint of unit leaking. Found slow leak from inlet valves. Leak will continue to occur even when unit not in use. Ordered new inlet assembly.
Replaced valve now unit operating with in specs complete
We serviced a
Kenmore Washer
Near Rochester, NY 14624
JK
Job Details:
10/27/2023
Ran machine through numerous cycles all is running good, checked voltages to all components all check good run and monitor and call if needed.
We serviced a
maytag Freezer
Near Macedon, NY 14502
Derek
Job Details:
10/27/2023
Replaced the door gasket it was frosting up at the switch and the top of the freezer.
We serviced a
Whirlpool washer
Near Irondequoit, NY 14609
Jose D
Job Details:
10/27/2023
Door is locked on site, the washer seems to be in a flood safe mode, since you can hear the drain pump continuously running. I let the washer finish it's flood safe mode, and the door unlocked when finished. I ran and tested the unit, everything seems to be working fine with no error codes. Advised customer to use less detergent, since the problem occurred from the washer creating lots of suds.
We serviced a
Samsung Dryer
Near Rochester, NY 14624
Jose R
Job Details:
10/27/2023
Unit would not go into a spin mode and would make a weird noise while on operation went ahead and replaced idler now unit operating with in specs complete
We serviced a
Samsung Dryer
Near Webster, NY 14580
Chris
Job Details:
10/27/2023
Replaced heating element and tests ok
We serviced a
MAYTAG washer
Near Greece, NY 14616
Jose D
Job Details:
10/27/2023
Washer making a load noise when it's tries to go into a wash cycle. Stored error code shows F7E5- ( shifter fault ). Acuator shifter will need to be replaced. Customer will call back if he wants to go through with the repair.
We serviced a
Maytag Dryer
Near Pittsford, NY 14534
Tina
Job Details:
10/27/2023
Nothing wrong, will call son to let him know.
We serviced a
Frigidaire Dryer
Near Webster, NY 14580
Chris
Job Details:
10/26/2023
Heat outlet grill in drum has synthetic fabric melted to it. Recommended updated heat duct and filter housing is split but part is NLA, unable to repair recommend customer get new unit
We serviced a
Kitchen aid refrigerator
Near Palmyra, NY 14522
Derek
Job Details:
10/26/2023
Cleaned out the coils and the back at the condenser. There?s not a lot of frost on the cooling fins and the compressor is running really warm. They?re was a lot of hair on the coils. They may need a new refrigerator if it doesn?t cool down to normal temps by this time tomorrow. 11-12 old kitchen aide.
We serviced a
samsung Refrigerator
Near Rochester, NY 14604
Jose R
Job Details:
10/26/2023
When diagnosing unit could not replicate any noise issue monitored the unit for about 30 min fan motor working with in specs and tested out ice maker and everything passed informed customer to monitor the unit and take of video of the issue if it reoccurs complete
We serviced a
Whirlpool dishwasher
Near Rochester, NY 14611
Jose R
Job Details:
10/26/2023
Customer unit drain line was running straight down to the grown not allowing the the water to stay inside of the tub went ahead and added a addition drain line with the loop now unit should be operating with in specs complete
We serviced a
Kenmore Washer
Near Rochester, NY 14606
Jose D
Job Details:
10/26/2023
The washing machine filled with water on site and went into cycle. I let the washer fill and drain two separate times with no present issues. I also ran the washer through a diagnostic test in which it passed, no error codes. Advised the customer to call back if the issue happens again.
We serviced a
Speedqueen washer
Near Fairport, NY 14450
Jose D
Job Details:
10/26/2023
The Washer belt is in bad shape and needs to be replaced. I replaced the belt, ran and tested with wet towels inside the basket, the washing machine now goes into a spin cycle and no longer leaves the towels soaking wet.
We serviced a
bosch dishwasher
Near Pittsford, NY 14534
Derek
Job Details:
10/26/2023
Replaced the water inlet valve
We serviced a
samsung oven
Near Rochester, NY 14620
JK
Job Details:
10/26/2023
Went ahead and installed hood range and free standing oven when plugging up the range unit would spit cf0 error code which is miss communication between the main and display customer will have to get in contact with place of purchase or Samsung to get that resolved complete
We serviced a
Frigidaire oven
Near Rochester, NY 14609
Jose R
Job Details:
10/26/2023
Customers has a bad control board not providing the proper voltage to the elements customer needs main control board to get issue resolved
We serviced a
Kitchenaid Dishwasher
Near Webster, NY 14580
Tina
Job Details:
10/26/2023
Plastic was melted on heating element. Used brush and sand paper and got it all off. Ran dishwater and there is no more smell
We serviced a
MAYTAG Dryer
Near Webster, NY 14580
Jose D
Job Details:
10/26/2023
No power on site. The heating element, high limit themostat, and thermal fuse , all failed the continuity test. Replaced all 3, the unit now turns on, and has good heat.
We serviced a
Kenmore Refrigerator
Near Penfield, NY 14526
Tina
Job Details:
10/26/2023
Evaporator fan was intermittently working and customer could hear it going on and off multiple times within seconds fan motor is broken and blew board. New fan was installed but new board is being ordered.
10/26 installed new board and fan is working without issues.
We serviced a
Samsung Dishwasher
Near Palmyra, NY 14522
Derek
Job Details:
10/26/2023
Replaced the sensor and tested good.
We serviced a
Kitchen aid refrigerator
Near Rochester, NY 14618
Cristian
Job Details:
10/26/2023
Replace end cap working normal now
We serviced a
Frigidaire Refrigerator
Near Penfield, NY 14526
Tina
Job Details:
10/26/2023
Ice was stuck in rake in maker, when it was removed ice maker went into cycle and filled. Customer is going to wait and see if ice maker keeps making ice but if it doesn?t then they will call back and part number will be in notes.
We serviced a
Samsung Microwave
Near Rochester, NY 14616
Cristian
Job Details:
10/26/2023
Microwave if customer calls back will recommend door #
Fridge will recommend French assembly #
Customer paid full first visit.
We serviced a
LG dryer
Near Rochester, NY 14612
Cristian
Job Details:
10/26/2023
Replace ridge vent tested unit working normal now
We serviced a
kenmore dryer
Near Webster, NY 14580
Chris
Job Details:
10/26/2023
Cleaned vent from exterior fixture and vacuumed condenser coil from front of refrigerator.
We serviced a
LG Stove
Near Webster, NY 14580
Chris
Job Details:
10/26/2023
Needs oven temp controller and also igniter weak approx 2.8-2.9amps
No repair at this time
Est approx 400-410 plus tax /shipping would be due if ordered
We serviced a
whirlpool washer
Near Penfield, NY 14526
Tina
Job Details:
10/26/2023
Washer is not draining and needs a new pump. Customer have another washer the6 are going to use.
We serviced a
Whirlpool refrigerator
Near Webster, NY 14580
Chris
Job Details:
10/26/2023
Leveled fridge as well as possible. Would need shims and 2 techs to adjust /level better.
Vent appears ok
We serviced a
MAYTAG Dryer
Near Webster, NY 14580
Chris
Job Details:
10/26/2023
Replaced motor pulley, idler and belt unit checks ok
We serviced a
Samsung Washer
Near Irondequoit, NY 14609
Cristian
Job Details:
10/26/2023
Dishwasher -has inner cracks inside the unit that?s causing leaks would recommend new unit.
Washer- I replace shocks testing unit ran fine now
We serviced a
GE Refrigerator
Near Rochester, NY 14606
JK
Job Details:
10/26/2023
Apt 216: needing evap fan and fresh food door shim.
Apt 206: compressor bad unit will need to be replaced.
Apt 120: temperature was turned down to lowest setting and all is testing good turned down and advice to monitor.
10-26-23: Replaced evap fan and FF door shims tested all and all is running and operating good.
We serviced a
Samsung oven
Near Webster, NY 14580
Chris
Job Details:
10/26/2023
Needs control estimate approx 355 plus tax would be due to repair
No repair at this time
We serviced a
LG dishwasher
Near Fairport, NY 14450
Tina
Job Details:
10/26/2023
Dishwasher makes grinding sound when washing, wash motor is needed. Customer is going to look into a new dishwasher.
We serviced a
ge dryer
Near Rochester, NY 14618
Jose D
Job Details:
10/26/2023
Replaced the upper glide bearings, and drum glides. Ran and tested, no present issues of the drum making any noises.
We serviced a
Kitchen aid dishwasher
Near Rochester, NY 14624
JK
Job Details:
10/26/2023
Dishwasher had spoon under float valve removed and tested all is working good. Stove needs new surface burner igniter and igniter switch customer will replace stove eventually.
We serviced a
Maytag Washer
Near North Chili, NY 14514
JK
Job Details:
10/26/2023
Motor burnt up and took out relay on board customer will need new sump assembly and main PCB he will replace unit.
We serviced a
samsung Washer
Near East Rochester, NY 14445
Derek
Job Details:
10/26/2023
The hot water hose has a burn hole in it. I checked the outlet and it has 240v. It seems to have a ground issue there is continuity between all the poles to the dryer ground. Plus the outlet is cracked and the plug seems loose. They need an electrician to fix the outlet, and check the wiring first then try the washer again.
We serviced a
kenmore oven
Near Pittsford, NY 14534
Jose R
Job Details:
10/24/2023
Customer complaint was that the unit would fluctuate temperature and would maintain heat when diagnosing and pulling the unit out temp sensor was reading 1080 when not in use.When setting the unit to the 350 degrees would hit temp and drop down to 335 then go back up monitor it 3 times and all working switch in specs if customer still having issues would recommend main board and sensor
We serviced a
LG Dryer vent
Near Penfield, NY 14526
Chris
Job Details:
10/24/2023
Reattached dryer vent hose, unit appears to vent up to soffit of roof unable to reach and inspect
We serviced a
Whirlpool Dryer
Near Rochester, NY 14610
JK
Job Details:
10/24/2023
Ran dryer through dry cycle and can find nothing wrong except a thumping noise from drum seam.
We serviced a
ge dryer
Near Rochester, NY 14612
Cristian
Job Details:
10/24/2023
Did software update unit Seems to be working if this happens again did mention to have vent check
We serviced a
Samsung Dishwasher
Near Rochester, NY 14612
Cristian
Job Details:
10/24/2023
Reaplce drain hoes unit drains fine now
We serviced a
Kenmore washer
Near Pittsford, NY 14534
Jose R
Job Details:
10/24/2023
When diagnosing unit it would not go into a spin mode went ahead and confirm couplers were good detached the motor from gear case and would spin fine when trying to manually spin gear case it would not spin all the way and a bunch of grease buildup on the bottom customer will be exploring there options on a brand new unit complete
We serviced a
Samsung Dryer
Near Fairport, NY 14450
Jose D
Job Details:
10/24/2023
A supporter wheel was seized up and damaged, therefore making the dryer make noises. Everything else checked out good. I replaced the supporter wheel, along with lubricating all of them. Ran and tested, the dryer now sound normal and runs good. Customer is still under warranty.
We serviced a
ge washer
Near Victor, NY 14564
Derek
Job Details:
10/24/2023
Removed the agitator and pulled the shower curtain out.
We serviced a
Kenmore dishwasher
Near Irondequoit, NY 14622
Cristian
Job Details:
10/24/2023
Will recommend getting a new unit customer had this unit more then 25 years lots of gunk around bottom door seal and unit is over filling.
We serviced a
whirlpool Refrgierator
Near Rochester, NY 14617
Cristian
Job Details:
10/24/2023
Compressor is shutting on and off getting the 120ac to compressor when shutting off tried replacing it with a new start relay same problem this is a compressor issue .
We serviced a
Amana Refrigerator
Near Fairport, NY 14450
Jose R
Job Details:
10/24/2023
Customer drain hole was all iced over had to do a coil cleaning and make sure the hoses In The back were cleaned out customer unit is working with in specs complete
We serviced a
Whirlpool Dryer
Near Rochester, NY 14620
Jose D
Job Details:
10/24/2023
Thermal fuse failed the continuity test. Replaced thermal fuse, ran and tested, the dryer now has heat.
We serviced a
Samsung washer
Near Webster, NY 14580
Chris
Job Details:
10/24/2023
Appears clutch is bad no repair at this time
Estimate approx 215 plus tax would be due if ordered
We serviced a
Whirlpool Dryer
Near Rochester, NY 14615
Cristian
Job Details:
10/24/2023
Replace gas coils tested unit heating normal now
We serviced a
Samsung washer
Near Brockport, NY 14420
JK
Job Details:
10/24/2023
Only problem can find is caused by load distribution, tomany heavy like items in washer, ran through a calibration mode, ran with a wet load and all is running good, customer need to have drain tub moved or 90?hoses installed machine is firm against wall and can cause unit to unbalance also.
We serviced a
Samsung Dryer
Near Irondequoit, NY 14609
Jose R
Job Details:
10/24/2023
Customer unit was not heating up when diagnosing unit they had a bad heating element went ahead and replaced element now unit is operating with in specs complete
We serviced a
Frigidaire Range
Near Irondequoit, NY 14617
Cristian
Job Details:
10/24/2023
Will recommend element
We serviced a
Bosch dishwasher
Near Rochester, NY 14618
Derek
Job Details:
10/24/2023
Needs a new heat pump 12008381 customer is going to discuss . $340 to repair since he paid service call fee.
We serviced a
frigidaire washer
Near Rochester, NY 14612
Jose R
Job Details:
10/24/2023
When diagnosing unit when going into a agitation and spin mode the unit would make a loud grinding noise disconnected the belt and the motor runs fine when attaching the belt it?s when it makes the loud noise viewed a lot of grease underused the gear-case if customer wants to go along with repair will need gearcase
We serviced a
whirlpool refrigerator
Near Webster, NY 14580
Chris
Job Details:
10/24/2023
Needs controls estimate approx 567 plus tax and shipping due no repair at this time
Customer refused to pay trip / diag fee
We serviced a
GE washer
Near Fairport, NY 14450
Tina
Job Details:
10/24/2023
Customer stating cloths are still soaking wet when done so hooked up to smart HQ and the only error codes were for unbalanced loads. I tested all components of the washer and they are all working without issues.
Washer was sitting on rocks that were in the basement so I repositioned it
Let customer know she has 90 days if it happens again but washer was working without issues while I was there.
We serviced a
Whirlpool dishwasher
Near Penfield, NY 14526
Chris
Job Details:
10/24/2023
Replaced main elec control
We serviced a
whirlpool washer
Near Pittsford, NY 14534
Tina
Job Details:
10/24/2023
Dishwasher needed inner door and door latch because hood is stripped from when it got pulled on. Customer is going to get new appliance
We serviced a
GE oven
Near Pittsford, NY 14534
Tina
Job Details:
10/24/2023
Installed new lower oven switch and temp sensor.
Customer purchased on his own and we just did the install so he is aware there is no warranty with his job.
We serviced a
maytag Washer dryer
Near Webster, NY 14580
Chris
Job Details:
10/24/2023
Front bulk head screws on dryer were loose / possibly undersized , replaced with larger 5/16? screws and vibration noise decreased.
Washer appears to need new bearing and stem kit but is NLA and we are unable to repair
We serviced a
kenmore refrigerator
Near Pittsford, NY 14534
Tina
Job Details:
10/24/2023
FZ temp was at 0? and fan was running, FF was at 38? compressor was running and fan was running. There was no water or ice build up in either section.
Water can had leaked on top of fridge and was leaking along door seal and pooling up on the floor next to fridge.
We serviced a
Samsung washer
Near Brighton, NY 14620
Jose D
Job Details:
10/24/2023
Unit has a flood stop system controlling there water valve...more then likely it was activated to shut off when the filter was removed, with water coming onto the floor. I dryed the flood stop sensor and reset it. The unit now goes into cycle with no noticable leaks.
We serviced a
Samsung dishwasher
Near Rochester, NY 14618
Derek
Job Details:
10/24/2023
The dishwasher was leaking water, they wanted it removed from the house because it had steam coming out and was shut off. I removed the dishwasher and they?re waiting to get a new one.
We serviced a
Maytag Washer
Near Pittsford, NY 14534
Jose R
Job Details:
10/23/2023
Customer had a bad basket which is allowing the unit to bang around all over the place showing that the part is unavailable cx will be exploring there options on getting a new unit
We serviced a
Samsung Dryer
Near Penfield, NY 14526
Chris
Job Details:
10/23/2023
Replaced heating element and checks ok
We serviced a
LG Dishwasher
Near Canandaigua, NY 14424
Derek
Job Details:
10/23/2023
AGL75172632 Weds the ui to repair going to discuss with her husband. Paid for service call going to be about $400 to fix
We serviced a
whirlpool dryer
Near Rochester, NY 14623
Tanner
Job Details:
10/23/2023
Complaint of no operation. Confirmed 240 VAC power supply. Confirmed 240 VAC to ACU. Needs new control board.
Installed new ACU. Tested unit and unit tested good.
We serviced a
frigidaire dryer
Near Victor, NY 14564
Derek
Job Details:
10/23/2023
The dryer wasn?t that noisy and the customer said it quieted down since Friday.no took the dryer apart and lubed the rear bearing with fresh grease. I cleaned up the belt tensioner pulley shaft and lubed it as well. There was a ton of lint in the blower housing so I vacuumed out the whole unit. Ran and tested it sounds good.
We serviced a
GE Dryer
Near Fairport, NY 14450
Tina
Job Details:
10/23/2023
Dryer was making a noise about 5min into cycles c could continue thru whole run. Took apart and one of the slides was bent on the plastic around drum. I replace slid and it?s running without issues
We serviced a
LG Refrigerator
Near Webster, NY 14580
Chris
Job Details:
10/23/2023
Unit working apon arrival, possible comm error, would need to catch in failed state . If unable to catch failed would recommend leftdoor / ui to start them next step would be main pcb
We serviced a
Samung refrigerator
Near Rochester, NY 14625
Chris
Job Details:
10/23/2023
Microwave needs handle but unit is approximately 24 years old and is NLA.
Range has bad temp control and part is NLA
Ref needs cover and drain upgrade
Approx 390 plus tax would be due on return for ref - no repair at this time
We serviced a
LG refrigerator
Near Victor, NY 14564
Derek
Job Details:
10/23/2023
The fan wasn?t spinning I found a piece of plastic insulation that was stuck on the fan blade. I removed it. I reset the computer and tested. The fan came back on. It?s working fine. If it does it again she may need a new main board.
We serviced a
kenmore dryer
Near Honeoye Falls, NY 14472
Tanner
Job Details:
10/23/2023
Complaint of no operation after some use. Dryer hard starts with loud electrical buzz and slight burning odor. Needs new motor. Quoted for motor, belt kit, and blower wheel. Customer advised if old blower wheel is extractable can be dropped off repair.
Replaced motor, belt, pulley, rollers. Able to extract original blower wheel in tact. Tested unit and unit tested good.
We serviced a
GE refrigerator
Near Fairport, NY 14450
Tanner
Job Details:
10/23/2023
Complaint of intermittent no lights and no water/ice dispense. Customer self corrects by actuating doors. With doors closed tested FF door switches and FZ door switch, right FF switch and FZ door switch tested open even though both doors are closed. Ordering new switches.
Installed FZ door switch and LEFT FF door switch, error in diagnostic notes above. Tested unit and unit tested good.
We serviced a
lg washer
Near Irondequoit, NY 14617
JK
Job Details:
10/23/2023
Main UI control bad and will need to be replaced.
10-23-23: Replaced UI display and tested all and all is working good.
We serviced a
GE Refrigerator
Near Ontario, NY 14519
Chris
Job Details:
10/23/2023
Pantry lid is cracked and water supply to fridge is disconnected with a 3/8? line recommend plumber as there once was/ is other items on same line. Ice maker has also been on since water was turned off may have damaged inlet or icemaker to. No repair at this time
We serviced a
Samsung refrigerator
Near Scottsville, NY 14546
JK
Job Details:
10/23/2023
Compressor has sealed system issue and unit will need to be replaced
We serviced a
Kenmore washer
Near Brighton, NY 14610
Tina
Job Details:
10/23/2023
Washing machine sounds like an airplane taking off. Put it in service mode and there are no error codes but a very large grinding sound when running. Let customer know the bearings are bad and they are going to get a new appliance
We serviced a
Samsung refrigerator
Near Rochester, NY 14612
Jose R
Job Details:
10/23/2023
Customer need all 3 doors installed went ahead and installed all the doors now the u it is operating with in specs complete
We serviced a
Samsung dishwasher
Near Palmyra, NY 14522
Derek
Job Details:
10/23/2023
Found the water was turned off.
We serviced a
Maytag Washer
Near Rochester, NY 14618
Jose D
Job Details:
10/23/2023
Agitator teeth were stripped. Washer will need a new agitator. Call 585-747-6363 husband. Replaced with the agitator assembly, ran and tested, washer is now agitating correctly.
We serviced a
Samsung washer
Near Brockport, NY 14420
JK
Job Details:
10/23/2023
Suspension rods bad and will need to be replaced.
10-23-23: Replaced suspension rods ran and tested all and all is working good.
We serviced a
LG refrigerator
Near Rochester, NY 14612
Jose R
Job Details:
10/23/2023
Customer freezer door is leaking when asking for water when diagnosing unit viewed that the leak is coming from the inside of the door freezer door is unavailable to order
We serviced a
Whirllpool Washer
Near Pittsford, NY 14534
Tina
Job Details:
10/23/2023
The washer drain pump works, customer was having a build up of water in the gasket because the holes were clogged. I cleaned out the holes from the front and back and water is not building up in there anymore. I ran service mode and everything is working without issues.
We serviced a
Whirlpool dishwasher
Near Pittsford, NY 14534
Tanner
Job Details:
10/23/2023
Complaint of upper rack falling off track. Broken adjuster wheel on left side. Replaced both adjusters with upgraded assembly. Tested and unit tested good.
We serviced a
frigidaire Range
Near North Chili, NY 14514
JK
Job Details:
10/23/2023
Door hinges broken and will need to be replaced.
10-23-23: Replaced door hinges and tested all and all is working good.
We serviced a
Amana refrigerator
Near Rochester, NY 14616
Jose R
Job Details:
10/23/2023
Customer unit had a bad heater bar inside of freezer was all frozen over went ahead and replaced defrost heater and defrost thermostat now unit operating with In Specs complete
We serviced a
samsung Refrgierator
Near Pittsford, NY 14534
Derek
Job Details:
10/23/2023
Compressor is working and turning on. The fan is working good and the cooling fins are clean. It looks like the refrigerant has leaked out. There is quite a bit of corrosion on the copper lines. Both the fridge and freezer are warm.
We serviced a
Samsung Refrigerator
Near Rochester, NY 14618
Cristian
Job Details:
10/23/2023
There was leak coming from unit it was the installation line got a little pin hole I can?t assess the water line because it?s berried behind wall they will need to cut a hole on the wall so we can replace line to copper I cut the line short and added a compression fit should be good for now but did advise get a copper line .
We serviced a
N/A Freezer
Near Webster, NY 14580
Tina
Job Details:
10/23/2023
Customer noticed water leaking from freezer. Moved fridge and checked drain hose and it was clogged. Hose had been cleaned and drainin withou issues.