Service History 92 - Register Appliance Service

We serviced a

Frigidaire dishwasher

Near Irondequoit, NY 14617

Cristian

Job Details: 06/13/2023

06/13/2023 09:27 am by Cristian Ayala Dishwasher customer will need door switch# 5304525218 but we need power on cause the breaker is ran by fuse and no power to unit to confirm repair. Also microwave fuse keep getting bad on noise filter told customer it?s best get new unit cause the cost of repair will be a new unit

We serviced a

Samsung Dryer

Near Henrietta, NY 14467

Cristian

Job Details: 06/13/2023

Replace thermostat #tested unit and it?s working well

We serviced a

Whirlpool washer

Near Rochester, NY 14617

Cristian

Job Details: 06/13/2023

Baby sock stuck inside drain pump causing no drain Took out sock ran unit drains fine now.

We serviced a

GE dishwasher

Near Honeoye Falls, NY 14472

Derek

Job Details: 06/13/2023

Updates done and the dishwasher is working. Need anchors both sides broken. Installed the software update and the dishwasher turns on and runs. Both of the side anchors to mount the dishwasher were broken. I came back and installed new ones and leveled the unit.

We serviced a

Kenmore Dryer

Near Fairport, NY 14450

Tina

Job Details: 06/13/2023

Maintenance kit was installed and running without issues

We serviced a

Frigidaire Refrigerator

Near Irondequoit, NY 14617

Job Details: 06/13/2023

Defrost thermostat blown replaced ran and tested all and all is running good.

We serviced a

frigidaire stove

Near Fairport, NY 14450

Tanner

Job Details: 06/13/2023

Complaint of front right burner heating both inner and outer coils all the time regardless of option selected. Per wiring diagram all current is controlled by infinite switch. Needs new switch, customer will call back if opt for repair.

We serviced a

Frigidaire CookTop

Near Fairport, NY 14450

Tanner

Job Details: 06/13/2023

Removed old cooktop. Attempted install. Customer requires qualified electrician. Recommended electrician complete the install.

We serviced a

LG refrigerator

Near Macedon, NY 14502

Chris

Job Details: 06/13/2023

Ice maker fill tube frozen Cleared if problem persists needs ice module and inlet Est approx 400 plus tax and shipping would be due

We serviced a

GE Oven

Near Rochester, NY 14618

Tina

Job Details: 06/13/2023

Bake igniter did not have correct amps so a new one was installed and it?s working without issues. Dryer was making thumping noises, took apart and the blower wheel was full of line so cleaned it out and put it back together and. Ouse is gone and it?s working without issues

We serviced a

Samsung refrigerator

Near Penfield, NY 14526

Jose R

Job Details: 06/13/2023

Customer had a leak coming from the installation line went ahead and cut the line and added a tub fitting hit ice maker switch no leaks coming from home unit operating with in specs complete

We serviced a

frigidaire oven

Near Henrietta, NY 14467

Cristian

Job Details: 06/13/2023

If customer calls back will recommend sending customer board to get fix and order new sensor #316217002 .

We serviced a

MAYTAG Dryer

Near Honeoye Falls, NY 14472

Derek

Job Details: 06/13/2023

Needs a new motor it?s humming and buzzing badly. Replaced the loud motor it would barely turn the drum over. I installed a new blower fan they like to break and crack when removing off of the motor. Ran and tested a few times and it spouses good and. Starting good.

We serviced a

whirlpool dryer

Near Webster, NY 14580

Chris

Job Details: 06/13/2023

Hooked up maytag gas dryer using customer supplied materials

We serviced a

kenmore Washer

Near Webster, NY 14580

Tanner

Job Details: 06/13/2023

Complaint of no drain. Lid switch visibly broken. Jumped lid switch and unit drains and spins, replaced lid switch. Tested unit and unit tested good.

We serviced a

Kitchen Aid refrigerator

Near Rochester, NY 14610

Tanner

Job Details: 06/13/2023

Complaint of warm temps in FF section. Measured 56 degrees in FF section and 18 degrees in FZ. Ice build up visible at bottom of FF Evap cover. Removed Evap cover and block ice present in evaporator shroud and on evaporator. Ice build up consistent with service pointer W11329116C . Performed following steps in service pointer : -FF Evap thermistor is in correct location. -Defrosted evaporator . Ran service test 3 and unit displayed 71 degrees. The approx ambient temperature of customer home, a valid reading. - Drawer alignment - Tested good -Evap cover seal- Was proper at time of disassembly. Evap cover did not survive disassembly due to ice build up. Sealed system test- Ran service test 40. Frost pattern development on evaporator demonstrates sealed system function. Customer cooling problems due to issues outlined in service pointer. Quoted for repair. Customer reaching manufacturer for support.

We serviced a

whirlpool refrigerator

Near Rochester, NY 14609

Cristian

Job Details: 06/13/2023

06/13/2023 04:22 pm by Cristian Ayala Replace jazz board #WPW10503278 under warranty approval 06/13/2023 04:15 pm by Andrew Prestigiacomo Thank you for continuing to provide outstanding service to our mutual customers. This email has been automatically generated to inform you that we have approved partial coverage for the repair estimate you have provided. The maximum allowance for this repair is $511.25. Notes: Please be advised that CPS is a tax-exempt company. Our tax ID number/form is available upon request. Claim # : 1743718

We serviced a

Frigidaire refrigerator

Near Rochester, NY 14626

Job Details: 06/12/2023

Dispenser module has burnt out relay and will need to be replaced.

We serviced a

Samsung oven

Near Rochester, NY 14618

Jose R

Job Details: 06/12/2023

Customer igniter was providing zero amps and would not heat up went ahead and replaced igniter now unit is operating with in specs and heating up fine complete

We serviced a

GE Refrigerator

Near Pittsford, NY 14534

Tina

Job Details: 06/12/2023

Entire fridge was getting warm, sensors were good but motor for the evap fan was bad. A new fan he was installed new one and working without issues.

We serviced a

GE oven

Near Pittsford, NY 14534

Derek

Job Details: 06/12/2023

Installed wall oven under cooktop

We serviced a

samsung oven

Near Rochester, NY 14625

Jose R

Job Details: 06/12/2023

Customer unit was power cycling during a pre heat that would let off a gas smell and was providing only 2.2 amps went ahead and replaced igniter now unit is operating with in specs complete

We serviced a

Samsung Dryer

Near Webster, NY 14580

Jose R

Job Details: 06/12/2023

Went ahead and took apart unit viewed that there were screws inside of the motor causing the unit to make crazy sounds when in operation took it screws out now unit operating with in specs complete

We serviced a

Bosch dishwasher

Near Rochester, NY 14625

Derek

Job Details: 06/12/2023

Real Ed the water inlet valve it was leaking and the drip pan had water in it.

We serviced a

GE dishwasher

Near Webster, NY 14580

Chris

Job Details: 06/12/2023

Unit non responsive apon arrival Updated software per ge SmartHQ and unit is now working If problem returns would need electronics replaced

We serviced a

frigidaire washer

Near Webster, NY 14580

Cristian

Job Details: 06/12/2023

Replace broiler element tested unit everything is working good now

We serviced a

whirlpool Dryer

Near Rochester, NY 14612

Job Details: 06/12/2023

Checked vent and vent is clear, wheels are bad and will need to be replaced as kit, ran and tested all and all is heating withing specs and running smoothly.

We serviced a

lg washer

Near Penfield, NY 14526

Cristian

Job Details: 06/12/2023

Rotor Bolt was out Causing noise and no spin with LE error because it was not flush with motor I tightened everything back up and now unit is working fine.

We serviced a

Amana refrigerator

Near Williamson, NY 14589

Chris

Job Details: 06/12/2023

Installed new ice maker

We serviced a

Samsung Dryer

Near Rochester, NY 14606

Jose R

Job Details: 06/12/2023

Customer unit is not heating up when diagnosing and checking the valve one of the readings we?re giving me a open line customer would need valve replaced customer will review it with wig and see how they want to go along with the repair

We serviced a

MAYTAG refrigerator

Near Pittsford, NY 14534

Tina

Job Details: 06/12/2023

Ice maker was not working, ran test on it and it won?t go into harvest mode which means motor is bad. New ice maker being installed

We serviced a

whirlpool washer

Near Victor, NY 14564

Derek

Job Details: 06/12/2023

Needs a new main board and lid switch not going to fix at this time.

We serviced a

Samsung Washer

Near Rochester, NY 14623

Jose R

Job Details: 06/12/2023

When diagnosing Samsung washer everything passed on service mode calibrated the unit and educated customer on load size when diagnosing dryer the belt was broken and the dryer motor pulley as well went ahead and replaced belt and motor pulley unit operating with in specs complete

We serviced a

GE refrigerator

Near Webster, NY 14580

Cristian

Job Details: 06/12/2023

06/12/2023 12:46 pm by Cristian Ayala Leak was coming from the fitting of the waterline install to the fridge recommended adding new fitting to avoid leaks . I added a new fitting to the waterline no leaks.

We serviced a

Samsung refrigerator

Near Webster, NY 14580

Cristian

Job Details: 06/12/2023

If customer calls back will will need Icemaker kit # but it show out of stock . Customer will call Samsung first

We serviced a

samsung refrigerator

Near Rochester, NY 14623

Job Details: 06/12/2023

Refrigerator evap fan is burnt out and will need to be replaced along with temp sensor. Installed new evap cover and temp sensor ran and tested all is working good.

We serviced a

maytag refrigerator

Near Webster, NY 14580

Chris

Job Details: 06/12/2023

Needs handle , tightened as well as possible No repair at this time

We serviced a

LG refrigerator

Near Ontario, NY 14519

Chris

Job Details: 06/12/2023

Freezer ice fill tube froze Customer turned water off but ice maker left on Advised customer if problem persists needs inlet approx 200-220 plus tax would be due

We serviced a

Samsung washer

Near Rush, NY 14543

Job Details: 06/12/2023

Drain pump impeller stripped and will need to be replaced.

We serviced a

LG washer

Near Rochester, NY 14618

Cristian

Job Details: 06/12/2023

Replace door seal noo leaks working well

We serviced a

Frigidaire oven

Near Macedon, NY 14502

Derek

Job Details: 06/12/2023

Customer is going to install a new igniter. Everything checked out and seems to be working ok.

We serviced a

GE refrigerator

Near Penfield, NY 14526

Chris

Job Details: 06/09/2023

Replaced ice maker 6/20/22 Replaced icemaker under part warranty

We serviced a

Amana refrigerator

Near Rochester, NY 14612

Cristian

Job Details: 06/09/2023

I replace board for the second time #W10890094 but new board won?t take code it?s saying invalid not sure if this is a communication from the display to the board but display is not even available recommend getting a hold of Amana .

We serviced a

Kenmore refrigerator

Near Rochester, NY 14616

Job Details: 06/09/2023

Kenmore/LG compressor has sealed system issue.

We serviced a

GE washer

Near Rochester, NY 14610

Derek

Job Details: 06/09/2023

I replaced the rubber drain hose from the tub to the drain pump. It was cracking and leaking water. Ram and tested afterwards. I didn?t see any leaks.

We serviced a

Samsung Dryer

Near Rochester, NY 14618

Jose R

Job Details: 06/09/2023

Customer unit was not heating up went ahead and replaced heating element and idler unit working with in specs complete

We serviced a

Speed Queen Dryer

Near Irondequoit, NY 14622

Job Details: 06/09/2023

Heating element broken and will need to be replaced as a kit. 6-9-23 Replaced heating element ran and tested all is heating good.

We serviced a

Whirlpool dishwasher

Near West Henrietta, NY 14586

Job Details: 06/09/2023

Ran dishwasher through service mode and numerous wash cycles and can find no leaks instructed customer to monitor and call if needed.

We serviced a

MAYTAG washer

Near Rochester, NY 14625

Tina

Job Details: 06/09/2023

Front load washer is leaking when not in use, took apart and found that water valve is leaking. Ordering a new one and going to come back and install 6/9 installed new inlet valve and it?s working without leaking

We serviced a

Whirlpool Washer

Near Rochester, NY 14619

Jose R

Job Details: 06/09/2023

No defect found when diagnosing dryer every thing was working with in specs when diagnosing washer unit needed the filter to be cleaned went ahead and cleaned it now unit is operating with in specs complete

We serviced a

Kenmore Refrigerator

Near Rochester, NY 14618

Cristian

Job Details: 06/09/2023

Fridge- Complaint of frost build up in FZ. Bottom gasket is torn. Moist air intruding cabinet causing frost and ice. Measured 37.4 degrees in FF and -2.6 degrees in FZ. Oven- complaint of gas smell during bake/broil and intermittent no light on front right burner. Removed burner cap and scraped away corrosion. Inspected spark and spark is adequate. Unable to reproduce complaint. Cleaned burner with pipe cleaner. Ran several bakes and broil with success each time. This is a direct spark ignition unit and there is ignition lag that can cause small amounts of gas to leak out compared to a hot surface ignition. This is normal operation.

We serviced a

whirlpool washer

Near Fairport, NY 14450

Chris

Job Details: 06/09/2023

Unit will not start Replaced mcu and unit started working Door lock tests ok , if customer still has issues would need ccu but appears to be NLA

We serviced a

GE dishwasher

Near North Chili, NY 14514

Job Details: 06/09/2023

Timer bad and will need to be replaced. 6-9-23 Replaced timer ran and tested all is advancing and is leak free.

We serviced a

LG Dryer

Near Rochester, NY 14618

Cristian

Job Details: 06/09/2023

Short Vent and dryer clean done

We serviced a

GE washer

Near Fairport, NY 14450

Tina

Job Details: 06/09/2023

Washer will turn on and pump will hum but nothing happens besides the time counting down. Safety mode was turned off new I let valves were put in by customer. New board is needed which is over $450 so customer is going to be getting a new appliance

We serviced a

kenmore dryer

Near Hilton, NY 14468

Job Details: 06/09/2023

Replaced drum rear felt and idler wheel kit vacuumed inside and all is running good and quite a clean inside.

We serviced a

Samsung oven

Near Webster, NY 14580

Tina

Job Details: 06/09/2023

Gas oven was taking awhile to heat up, checked amps of igniter and it was only at 2.75. A new one was installed and amps are at 3.3 and oven is heating without issues.

We serviced a

Whirlpool Dryer

Near Fairport, NY 14450

Derek

Job Details: 06/09/2023

Needs a dryer timer $320.00 for repair they?re going to think about it first. WP3979618

We serviced a

LG washer

Near Fairport, NY 14450

Derek

Job Details: 06/09/2023

Washer making a click8ng. Noise not switching gears properly makin a ratcheting noise. I replaced the clutch and gear shift assy. I also replaced the shift actuator. The washer is nice and quiet. It was shifting in and out of modes properly.

We serviced a

whirlpool dryer

Near Irondequoit, NY 14617

Jose R

Job Details: 06/09/2023

Customer complaint was that there was a gas smell coming from the dryer when operating and monitoring the unit did not get any leaks or gas smell from the gas line went ahead and checked inside of the unit igniter was good and no smell viewed that the coils were short cycling went ahead and replaced coils unit venting right and should be operating with in specs complete

We serviced a

lg Washer

Near Honeoye Falls, NY 14472

Derek

Job Details: 06/09/2023

Needs a new door boot. Installed a new boot and tested no leaks.

We serviced a

GE refrigerator

Near Fairport, NY 14450

Tina

Job Details: 06/09/2023

Leak in the water line connected to valve, also the condenser fan is not working. Gave customer a quote but he is going to get a new fridge

We serviced a

Kenmore refrigerator

Near Pittsford, NY 14534

Cristian

Job Details: 06/09/2023

Will recommend replacing Icemaker

We serviced a

Frigidaire refrigerator

Near Victor, NY 14564

Derek

Job Details: 06/09/2023

Defrosted the freezer, and cleaned out the frozen drain hole. Evap fan is working great. Needs a new door gasket for the freezer the customer is going to order and install

We serviced a

Whirlpool washer

Near Ontario, NY 14519

Chris

Job Details: 06/09/2023

Appears plumbing is restricted and causing drain to back up Needs plumber

We serviced a

Kitchen aid oven

Near Fairport, NY 14450

Tina

Job Details: 06/09/2023

Board is burned and is no longer available, Ustomer is going to get a new appliance

We serviced a

Samsung Dryer

Near Rochester, NY 14618

Jose R

Job Details: 06/09/2023

Customer cut off fuse went out again went ahead and replaced and also replaced the thermostat in n the motor customer unit is venting right has nice strong pressure if issue happens again would recommend heating element complete

We serviced a

MAYTAG washer

Near Webster, NY 14580

Chris

Job Details: 06/09/2023

Replaced drive shaft, bearing and seal kit

We serviced a

Whirlpool washer

Near Rochester, NY 14618

Jose R

Job Details: 06/09/2023

Customer latch is broken off causing the door not to close properly and latch customer would need door strike replaced door strike unit operating with in specs complete

We serviced a

kenmore washer

Near Fairport, NY 14450

Tina

Job Details: 06/09/2023

Washer makes a grinding/knocking sound when in spin cycle. Ran a diagnostic and sound get louder and more constant the faster it spins. Bearings are bad. Customer is going to be getting a new washer

We serviced a

GE Dryer

Near Rochester, NY 14620

Cristian

Job Details: 06/08/2023

Customer will need new timer KNOB

We serviced a

MAYTAG washer

Near Rochester, NY 14626

Jose R

Job Details: 06/08/2023

Went ahead and and replaced the shocks on the unit calibrated the unit and everything is checking out normal informed customer on Load size and educated how the unit operates complete

We serviced a

Frigidaire refrigerator

Near Webster, NY 14580

Chris

Job Details: 06/08/2023

Replaced flex tray icemaker and checks ok

We serviced a

Bosch dishwasher

Near Penfield, NY 14526

Tina

Job Details: 06/08/2023

Bosch dishwasher had an E23 error code and was not draining. I used shop vac and cleaned out drain hoses and then I replaced drain pump and tested it and it?s working without issues.

We serviced a

Whirlpool washer

Near Rochester, NY 14618

Tina

Job Details: 06/08/2023

SUD error and F21 drain filter was clogged so cleaned out and ran rinse and spring, put in diagnostic mode everything ran good then ran a quick wash go no error code and ran without issues

We serviced a

ge dryer

Near Rochester, NY 14609

Cristian

Job Details: 06/08/2023

Replace therm fuse #tested unit now it heating fine

We serviced a

MAYTAG washer

Near Marion, NY 14505

Derek

Job Details: 06/08/2023

Customer helped me unstack the dryer. Pulled the front off and found the filter was clogged full of debris.

We serviced a

Whirlpool Dishwasher

Near Webster, NY 14580

Chris

Job Details: 06/08/2023

Replaced pump and sump assy Checks ok

We serviced a

Samsung refrigerator

Near Rochester, NY 14618

Jose R

Job Details: 06/08/2023

Customer ice maker was not working and was spitting a 39 c error code meaning bad ice maker customer had Samsung out here once and they replaced kit went ahead added epoxy made sure the water line was good replaced ice maker hit the test button switch and made sure I heard water fill and no leaks unit working with in specs complete

We serviced a

Kitchen aid oven

Near Victor, NY 14564

Derek

Job Details: 06/08/2023

Needs a new bake igniter for the upper oven. Replaced and tested good.

We serviced a

GE refrigerator

Near Penfield, NY 14526

Tina

Job Details: 06/08/2023

Drain was clogged, chunk of ice on evaporator, steamed everything out and unclogged drain. Was thinking sealed system but after everything was put back together I plugged fridge back in and gave it awhile and temp was already dropped to 32?. Customer is going to give it 24 hours and if it doesn?t drop to correct t temp they will be getting a new fridge.

We serviced a

Frigidaire washer

Near Rochester, NY 14607

Job Details: 06/08/2023

Microwave will need new magnetron and diode not cost affective to repair. Washer coin counter bad and main gear are is popping on spin cycle machine will need new coun counter and gearcase.

We serviced a

GE dishwasher

Near Pittsford, NY 14534

Tina

Job Details: 06/08/2023

Dishwasher was locked. Unlocked for customer and it?s working working without issues

We serviced a

Kitchen aid dishwasher

Near Rochester, NY 14616

Cristian

Job Details: 06/08/2023

Getting a heater error code seems like diverter not finding its home position If customer calls backs will recommend sump assembly

We serviced a

GE Washer

Near Pittsford, NY 14534

Cristian

Job Details: 06/08/2023

Replace lid switch tested unit and it?s working normal now .

We serviced a

Frigidaire refrigerator

Near Webster, NY 14580

Chris

Job Details: 06/08/2023

Replaced ice room defrost circuit and upgraded housing kit Passes all diag checks in service made and may take up to 24 hours to cycle and produce ice

We serviced a

kitchenaid oven

Near Penfield, NY 14526

Chris

Job Details: 06/08/2023

Needs oven control but part is NLA Can send out for rebuild but we have had mixed results and cannot guarantee outcome Approx 650 plus tax to repair No repair at this time

We serviced a

Kenmore refrigerator

Near Penfield, NY 14526

Jose R

Job Details: 06/08/2023

Went ahead and replaced fan motor now unit is operating with in specs complete

We serviced a

Coin op washer

Near Rochester, NY 14610

Cristian

Job Details: 06/08/2023

Replace door switch tested unit and its working fine now

We serviced a

Samsung refrigerator

Near Webster, NY 14580

Chris

Job Details: 06/08/2023

Refrigerator had control lock on , advised on how to turn off Cleaned dryer vent from exterior with vent brush Customer has tax exempt form

We serviced a

GE oven

Near Webster, NY 14580

Job Details: 06/08/2023

Installed new vent cover all is sealed and will keep animals out.

We serviced a

LG washer

Near Rochester, NY 14623

Job Details: 06/08/2023

Washer rear main bearings going out and causing basket to rub on front door gasket and also causing motor stator to hit in high speed spin, main parts are NLA to repair customer will have to replace machine

We serviced a

Frigidaire dishwasher

Near Rochester, NY 14609

Job Details: 06/08/2023

Drain pump bad replaced ran and tested all is leak free and draining good.

We serviced a

whirlpool Refrigerator

Near Fairport, NY 14450

Tina

Job Details: 06/08/2023

Motor for the evap fan is not working. Checked voltage to fan and getting 120 so ordering a new motor 6/8 installed new motor and working without issues

We serviced a

Maytag Washer

Near Pittsford, NY 14534

Tina

Job Details: 06/08/2023

Communication error between boards, customer going to get new washer

We serviced a

amana Refrigerator

Near Rochester, NY 14625

Chris

Job Details: 06/08/2023

Replaced adaptive defrost control elec and checks ok May take up to 24 hours to regulate temps

We serviced a

Kitchen aid refrigerator

Near Brighton, NY 14610

Derek

Job Details: 06/07/2023

Unti needs new filter filter housing and water valve going to be 600 to repair. 2199838 WP2199840

We serviced a

GE oven

Near Pittsford, NY 14534

Tina

Job Details: 06/07/2023

Customer found dimensions so being charged trip charged then will charged installation when we come back to install.

We serviced a

Whirlpool refrigerator

Near Webster, NY 14580

Chris

Job Details: 06/07/2023

Customer replaced icemaker with aftermarket appears bail arm was sticking up and not falling down Adjusted as well as possible if problem persists recommend oem ice maker approx 200-225 plus tax would be due

We serviced a

GE WASHER

Near Rochester, NY 14604

Job Details: 06/07/2023

Washer/Dryer noise filter burnt out replaced from 3rd floor machine and installed all is working good.

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