Service History 99 - Register Appliance Service

We serviced a

GE Stove

Near Webster, NY 14580

Tina

Job Details: 06/14/2023

6/14 infinite switch was not needed. Burner was burned and broken. New one was installed and workin without issues

We serviced a

GE refrigerator

Near Webster, NY 14580

Chris

Job Details: 06/14/2023

Fill cup not sitting in ice maker mold correct, repositioned as well as possible, customer going to try and fix them selves- if problem returns recommend replacing fill cup if old fill cup can be removed Approx 80 plus tax/shipping would be due

We serviced a

Whirlpool Refrigerator

Near Penfield, NY 14526

Derek

Job Details: 06/14/2023

Needs main board. Fridge temps are all over the place sometimes warm sometimes frozen. Chris looked at this unit a few months ago and stated the board may need to be replaced. A new board was installed.

We serviced a

Frigidaire refrigerator

Near Pittsford, NY 14534

Cristian

Job Details: 06/14/2023

Damper is sealed and working now

We serviced a

GE Refrigerator

Near Rochester, NY 14624

Job Details: 06/14/2023

Hooked up water line and tested all perged filter and icemaker all is running good checked for leaks and all is leak free.

We serviced a

Kenmore refrigerator

Near Ontario, NY 14519

Chris

Job Details: 06/14/2023

Replaced inlet and updated water line Ran several glasses of water and cycled ice maker fill - no more leaks visible and appears ok

We serviced a

lg dryer

Near Rochester, NY 14612

Jose R

Job Details: 06/13/2023

Customer has a burnt out board causing the heating element to run non stop and burn everything inside of the unit customer will be exploring his options on getting a new one

We serviced a

lg dishwasher

Near Fairport, NY 14450

Derek

Job Details: 06/13/2023

Installed dishwasher lg

We serviced a

Samsung Washer

Near Pittsford, NY 14534

Jose R

Job Details: 06/13/2023

Went ahead and installed customer washer and dryer confirmed no leaks coming from water line on washer also made sure unit was venting right and no gas leaks coming from the dryer ran overall diagnostic on both units and they passed also changed the dryer door for customer to open other way complete

We serviced a

Whirlpool washer

Near Fairport, NY 14450

Tina

Job Details: 06/13/2023

Took apart control panel to view board and it appeared that the pressure sensor was not connected all the way. Made sure it was tight then ran and express wash and a bulky/bedding load since the over filling seemed to happen on that setting and it went through both cycles without issues.

We serviced a

Samsung refrigerator

Near Irondequoit, NY 14609

Job Details: 06/13/2023

Evap fan cover fan is burnt out and will need to be replaced under warranty customer will pay service call and labor. Replaced evap fan cover ran and tested all is working good. Washer will need main PCB and Lid lock.

We serviced a

GE Washer

Near Penfield, NY 14526

Chris

Job Details: 06/13/2023

Unit has bent / broken basket / drive shaft will not spin properly and is off balance No repair at this time

We serviced a

Samsung refrigerator

Near Ontario, NY 14519

Chris

Job Details: 06/13/2023

Unit off apon arrival Has compressor error code and observed unit run for 15-20 min and no signs of frost pattern appears to have sealed system issues - no repair

We serviced a

Samsung refrigerator

Near Webster, NY 14580

Jose R

Job Details: 06/13/2023

Customer unit was not cooling inside of fridge confirmed that customer does have full frost pattern went ahead and replaced temp sensor unit operating with in specs complete

We serviced a

Kitchen aid dishwasher

Near Fairport, NY 14450

Tina

Job Details: 06/13/2023

Dishwasher control works intermittently and was working good when I got here. Ran a diagnostic and everything worked. There is a communication issue between boards. Customer is going to buy a new one due to this one being 15 years old

We serviced a

Samsung Dryer

Near Henrietta, NY 14467

Cristian

Job Details: 06/13/2023

Replace thermostat #tested unit and it?s working well

We serviced a

GE dishwasher

Near Honeoye Falls, NY 14472

Derek

Job Details: 06/13/2023

Updates done and the dishwasher is working. Need anchors both sides broken. Installed the software update and the dishwasher turns on and runs. Both of the side anchors to mount the dishwasher were broken. I came back and installed new ones and leveled the unit.

We serviced a

Kenmore Dryer

Near Fairport, NY 14450

Tina

Job Details: 06/13/2023

Maintenance kit was installed and running without issues

We serviced a

frigidaire stove

Near Fairport, NY 14450

Tanner

Job Details: 06/13/2023

Complaint of front right burner heating both inner and outer coils all the time regardless of option selected. Per wiring diagram all current is controlled by infinite switch. Needs new switch, customer will call back if opt for repair.

We serviced a

Frigidaire CookTop

Near Fairport, NY 14450

Tanner

Job Details: 06/13/2023

Removed old cooktop. Attempted install. Customer requires qualified electrician. Recommended electrician complete the install.

We serviced a

LG refrigerator

Near Macedon, NY 14502

Chris

Job Details: 06/13/2023

Ice maker fill tube frozen Cleared if problem persists needs ice module and inlet Est approx 400 plus tax and shipping would be due

We serviced a

Samsung refrigerator

Near Penfield, NY 14526

Jose R

Job Details: 06/13/2023

Customer had a leak coming from the installation line went ahead and cut the line and added a tub fitting hit ice maker switch no leaks coming from home unit operating with in specs complete

We serviced a

frigidaire oven

Near Henrietta, NY 14467

Cristian

Job Details: 06/13/2023

If customer calls back will recommend sending customer board to get fix and order new sensor #316217002 .

We serviced a

MAYTAG Dryer

Near Honeoye Falls, NY 14472

Derek

Job Details: 06/13/2023

Needs a new motor it?s humming and buzzing badly. Replaced the loud motor it would barely turn the drum over. I installed a new blower fan they like to break and crack when removing off of the motor. Ran and tested a few times and it spouses good and. Starting good.

We serviced a

whirlpool dryer

Near Webster, NY 14580

Chris

Job Details: 06/13/2023

Hooked up maytag gas dryer using customer supplied materials

We serviced a

kenmore Washer

Near Webster, NY 14580

Tanner

Job Details: 06/13/2023

Complaint of no drain. Lid switch visibly broken. Jumped lid switch and unit drains and spins, replaced lid switch. Tested unit and unit tested good.

We serviced a

whirlpool refrigerator

Near Rochester, NY 14609

Cristian

Job Details: 06/13/2023

06/13/2023 04:22 pm by Cristian Ayala Replace jazz board #WPW10503278 under warranty approval 06/13/2023 04:15 pm by Andrew Prestigiacomo Thank you for continuing to provide outstanding service to our mutual customers. This email has been automatically generated to inform you that we have approved partial coverage for the repair estimate you have provided. The maximum allowance for this repair is $511.25. Notes: Please be advised that CPS is a tax-exempt company. Our tax ID number/form is available upon request. Claim # : 1743718

We serviced a

Frigidaire refrigerator

Near Rochester, NY 14626

Job Details: 06/12/2023

Dispenser module has burnt out relay and will need to be replaced.

We serviced a

GE Refrigerator

Near Pittsford, NY 14534

Tina

Job Details: 06/12/2023

Entire fridge was getting warm, sensors were good but motor for the evap fan was bad. A new fan he was installed new one and working without issues.

We serviced a

GE oven

Near Pittsford, NY 14534

Derek

Job Details: 06/12/2023

Installed wall oven under cooktop

We serviced a

Samsung Dryer

Near Webster, NY 14580

Jose R

Job Details: 06/12/2023

Went ahead and took apart unit viewed that there were screws inside of the motor causing the unit to make crazy sounds when in operation took it screws out now unit operating with in specs complete

We serviced a

GE dishwasher

Near Webster, NY 14580

Chris

Job Details: 06/12/2023

Unit non responsive apon arrival Updated software per ge SmartHQ and unit is now working If problem returns would need electronics replaced

We serviced a

frigidaire washer

Near Webster, NY 14580

Cristian

Job Details: 06/12/2023

Replace broiler element tested unit everything is working good now

We serviced a

whirlpool Dryer

Near Rochester, NY 14612

Job Details: 06/12/2023

Checked vent and vent is clear, wheels are bad and will need to be replaced as kit, ran and tested all and all is heating withing specs and running smoothly.

We serviced a

lg washer

Near Penfield, NY 14526

Cristian

Job Details: 06/12/2023

Rotor Bolt was out Causing noise and no spin with LE error because it was not flush with motor I tightened everything back up and now unit is working fine.

We serviced a

Amana refrigerator

Near Williamson, NY 14589

Chris

Job Details: 06/12/2023

Installed new ice maker

We serviced a

Samsung Dryer

Near Rochester, NY 14606

Jose R

Job Details: 06/12/2023

Customer unit is not heating up when diagnosing and checking the valve one of the readings we?re giving me a open line customer would need valve replaced customer will review it with wig and see how they want to go along with the repair

We serviced a

MAYTAG refrigerator

Near Pittsford, NY 14534

Tina

Job Details: 06/12/2023

Ice maker was not working, ran test on it and it won?t go into harvest mode which means motor is bad. New ice maker being installed

We serviced a

whirlpool washer

Near Victor, NY 14564

Derek

Job Details: 06/12/2023

Needs a new main board and lid switch not going to fix at this time.

We serviced a

Samsung Washer

Near Rochester, NY 14623

Jose R

Job Details: 06/12/2023

When diagnosing Samsung washer everything passed on service mode calibrated the unit and educated customer on load size when diagnosing dryer the belt was broken and the dryer motor pulley as well went ahead and replaced belt and motor pulley unit operating with in specs complete

We serviced a

GE refrigerator

Near Webster, NY 14580

Cristian

Job Details: 06/12/2023

06/12/2023 12:46 pm by Cristian Ayala Leak was coming from the fitting of the waterline install to the fridge recommended adding new fitting to avoid leaks . I added a new fitting to the waterline no leaks.

We serviced a

Samsung refrigerator

Near Webster, NY 14580

Cristian

Job Details: 06/12/2023

If customer calls back will will need Icemaker kit # but it show out of stock . Customer will call Samsung first

We serviced a

samsung refrigerator

Near Rochester, NY 14623

Job Details: 06/12/2023

Refrigerator evap fan is burnt out and will need to be replaced along with temp sensor. Installed new evap cover and temp sensor ran and tested all is working good.

We serviced a

maytag refrigerator

Near Webster, NY 14580

Chris

Job Details: 06/12/2023

Needs handle , tightened as well as possible No repair at this time

We serviced a

LG refrigerator

Near Ontario, NY 14519

Chris

Job Details: 06/12/2023

Freezer ice fill tube froze Customer turned water off but ice maker left on Advised customer if problem persists needs inlet approx 200-220 plus tax would be due

We serviced a

Samsung washer

Near Rush, NY 14543

Job Details: 06/12/2023

Drain pump impeller stripped and will need to be replaced.

We serviced a

Frigidaire oven

Near Macedon, NY 14502

Derek

Job Details: 06/12/2023

Customer is going to install a new igniter. Everything checked out and seems to be working ok.

We serviced a

Samsung Dryer

Near Sodus, NY 14551

Chris

Job Details: 06/09/2023

Motor relay stuck on main pcb Started working correctly, but if problem returns or persists needs main elec pcb Approx 300.00 plus tax would be due to replace

We serviced a

GE refrigerator

Near Penfield, NY 14526

Chris

Job Details: 06/09/2023

Replaced ice maker 6/20/22 Replaced icemaker under part warranty

We serviced a

Amana refrigerator

Near Rochester, NY 14612

Cristian

Job Details: 06/09/2023

I replace board for the second time #W10890094 but new board won?t take code it?s saying invalid not sure if this is a communication from the display to the board but display is not even available recommend getting a hold of Amana .

We serviced a

Speed Queen Dryer

Near Irondequoit, NY 14622

Job Details: 06/09/2023

Heating element broken and will need to be replaced as a kit. 6-9-23 Replaced heating element ran and tested all is heating good.

We serviced a

whirlpool washer

Near Fairport, NY 14450

Chris

Job Details: 06/09/2023

Unit will not start Replaced mcu and unit started working Door lock tests ok , if customer still has issues would need ccu but appears to be NLA

We serviced a

GE dishwasher

Near North Chili, NY 14514

Job Details: 06/09/2023

Timer bad and will need to be replaced. 6-9-23 Replaced timer ran and tested all is advancing and is leak free.

We serviced a

GE washer

Near Fairport, NY 14450

Tina

Job Details: 06/09/2023

Washer will turn on and pump will hum but nothing happens besides the time counting down. Safety mode was turned off new I let valves were put in by customer. New board is needed which is over $450 so customer is going to be getting a new appliance

We serviced a

kenmore dryer

Near Hilton, NY 14468

Job Details: 06/09/2023

Replaced drum rear felt and idler wheel kit vacuumed inside and all is running good and quite a clean inside.

We serviced a

Samsung oven

Near Webster, NY 14580

Tina

Job Details: 06/09/2023

Gas oven was taking awhile to heat up, checked amps of igniter and it was only at 2.75. A new one was installed and amps are at 3.3 and oven is heating without issues.

We serviced a

Whirlpool Dryer

Near Fairport, NY 14450

Derek

Job Details: 06/09/2023

Needs a dryer timer $320.00 for repair they?re going to think about it first. WP3979618

We serviced a

LG washer

Near Fairport, NY 14450

Derek

Job Details: 06/09/2023

Washer making a click8ng. Noise not switching gears properly makin a ratcheting noise. I replaced the clutch and gear shift assy. I also replaced the shift actuator. The washer is nice and quiet. It was shifting in and out of modes properly.

We serviced a

lg Washer

Near Honeoye Falls, NY 14472

Derek

Job Details: 06/09/2023

Needs a new door boot. Installed a new boot and tested no leaks.

We serviced a

GE refrigerator

Near Fairport, NY 14450

Tina

Job Details: 06/09/2023

Leak in the water line connected to valve, also the condenser fan is not working. Gave customer a quote but he is going to get a new fridge

We serviced a

Kenmore refrigerator

Near Pittsford, NY 14534

Cristian

Job Details: 06/09/2023

Will recommend replacing Icemaker

We serviced a

Frigidaire refrigerator

Near Victor, NY 14564

Derek

Job Details: 06/09/2023

Defrosted the freezer, and cleaned out the frozen drain hole. Evap fan is working great. Needs a new door gasket for the freezer the customer is going to order and install

We serviced a

Whirlpool washer

Near Ontario, NY 14519

Chris

Job Details: 06/09/2023

Appears plumbing is restricted and causing drain to back up Needs plumber

We serviced a

Kitchen aid oven

Near Fairport, NY 14450

Tina

Job Details: 06/09/2023

Board is burned and is no longer available, Ustomer is going to get a new appliance

We serviced a

MAYTAG washer

Near Webster, NY 14580

Chris

Job Details: 06/09/2023

Replaced drive shaft, bearing and seal kit

We serviced a

kenmore washer

Near Fairport, NY 14450

Tina

Job Details: 06/09/2023

Washer makes a grinding/knocking sound when in spin cycle. Ran a diagnostic and sound get louder and more constant the faster it spins. Bearings are bad. Customer is going to be getting a new washer

We serviced a

MAYTAG washer

Near Rochester, NY 14626

Jose R

Job Details: 06/08/2023

Went ahead and and replaced the shocks on the unit calibrated the unit and everything is checking out normal informed customer on Load size and educated how the unit operates complete

We serviced a

Frigidaire refrigerator

Near Webster, NY 14580

Chris

Job Details: 06/08/2023

Replaced flex tray icemaker and checks ok

We serviced a

Bosch dishwasher

Near Penfield, NY 14526

Tina

Job Details: 06/08/2023

Bosch dishwasher had an E23 error code and was not draining. I used shop vac and cleaned out drain hoses and then I replaced drain pump and tested it and it?s working without issues.

We serviced a

ge dryer

Near Rochester, NY 14609

Cristian

Job Details: 06/08/2023

Replace therm fuse #tested unit now it heating fine

We serviced a

Whirlpool Dishwasher

Near Webster, NY 14580

Chris

Job Details: 06/08/2023

Replaced pump and sump assy Checks ok

We serviced a

Kitchen aid oven

Near Victor, NY 14564

Derek

Job Details: 06/08/2023

Needs a new bake igniter for the upper oven. Replaced and tested good.

We serviced a

GE refrigerator

Near Penfield, NY 14526

Tina

Job Details: 06/08/2023

Drain was clogged, chunk of ice on evaporator, steamed everything out and unclogged drain. Was thinking sealed system but after everything was put back together I plugged fridge back in and gave it awhile and temp was already dropped to 32?. Customer is going to give it 24 hours and if it doesn?t drop to correct t temp they will be getting a new fridge.

We serviced a

GE dishwasher

Near Pittsford, NY 14534

Tina

Job Details: 06/08/2023

Dishwasher was locked. Unlocked for customer and it?s working working without issues

We serviced a

GE Washer

Near Pittsford, NY 14534

Cristian

Job Details: 06/08/2023

Replace lid switch tested unit and it?s working normal now .

We serviced a

Frigidaire refrigerator

Near Webster, NY 14580

Chris

Job Details: 06/08/2023

Replaced ice room defrost circuit and upgraded housing kit Passes all diag checks in service made and may take up to 24 hours to cycle and produce ice

We serviced a

kitchenaid oven

Near Penfield, NY 14526

Chris

Job Details: 06/08/2023

Needs oven control but part is NLA Can send out for rebuild but we have had mixed results and cannot guarantee outcome Approx 650 plus tax to repair No repair at this time

We serviced a

Kenmore refrigerator

Near Penfield, NY 14526

Jose R

Job Details: 06/08/2023

Went ahead and replaced fan motor now unit is operating with in specs complete

We serviced a

Samsung refrigerator

Near Webster, NY 14580

Chris

Job Details: 06/08/2023

Refrigerator had control lock on , advised on how to turn off Cleaned dryer vent from exterior with vent brush Customer has tax exempt form

We serviced a

GE oven

Near Webster, NY 14580

Job Details: 06/08/2023

Installed new vent cover all is sealed and will keep animals out.

We serviced a

LG washer

Near Rochester, NY 14623

Job Details: 06/08/2023

Washer rear main bearings going out and causing basket to rub on front door gasket and also causing motor stator to hit in high speed spin, main parts are NLA to repair customer will have to replace machine

We serviced a

Frigidaire dishwasher

Near Rochester, NY 14609

Job Details: 06/08/2023

Drain pump bad replaced ran and tested all is leak free and draining good.

We serviced a

whirlpool Refrigerator

Near Fairport, NY 14450

Tina

Job Details: 06/08/2023

Motor for the evap fan is not working. Checked voltage to fan and getting 120 so ordering a new motor 6/8 installed new motor and working without issues

We serviced a

Maytag Washer

Near Pittsford, NY 14534

Tina

Job Details: 06/08/2023

Communication error between boards, customer going to get new washer

We serviced a

GE oven

Near Pittsford, NY 14534

Tina

Job Details: 06/07/2023

Customer found dimensions so being charged trip charged then will charged installation when we come back to install.

We serviced a

Whirlpool refrigerator

Near Webster, NY 14580

Chris

Job Details: 06/07/2023

Customer replaced icemaker with aftermarket appears bail arm was sticking up and not falling down Adjusted as well as possible if problem persists recommend oem ice maker approx 200-225 plus tax would be due

We serviced a

GE microwave

Near Victor, NY 14564

Tina

Job Details: 06/07/2023

See notes Customer had microwave taken apart and sitting in garage. He had let me know he had replaced fuses and TCO?s and still not working. He said board had been smoking at one point and he is waiting on a new one to come in. I tested multiple options by unplugging transformer and trying to see if it turns on without it and it didn?t. I unplugged the noise filter board and it turned on but then board started to smoke again. Every time the breaker was tripped. Customer is going to wait for new board to put that in and see if it works if not he is getting a new appliance

We serviced a

Kitchen aid dishwasher

Near Pittsford, NY 14534

Tanner

Job Details: 06/07/2023

Complaint of poor wash. Following errors: F6E1 low water F9E1 diverted can?t find home Start diagnostic and unit fills. Wash pump never runs. Drains fine. Confirmed 120 VAC to wash pump but no wash. Needs new wash motor. Installed new motor sump assembly. Tested via normal wash and unit tested good.

We serviced a

Amana washer

Near Farmington, NY 14425

Derek

Job Details: 06/07/2023

Needs a new bearing and the drain pump. Not worth fixing.

We serviced a

Frigidaire Freezer

Near Churchville, NY 14428

Job Details: 06/07/2023

Freezer door gasket ripped and allowing frost buildup inside removed frost checked all and all is running good

We serviced a

maytag Dryer

Near Williamson, NY 14589

Chris

Job Details: 06/07/2023

Cancel range Dryer needs at least timer and blower wheel Has 3rd party warranty No repair at this time Approx 400 would be due

We serviced a

Samsung Refrigerator

Near Webster, NY 14580

Chris

Job Details: 06/07/2023

Replaced freezer evaporator fan motor

We serviced a

LG Oven

Near Fairport, NY 14450

Tanner

Job Details: 06/07/2023

While servicing dishwasher noise from oven while customer baking. Convection fan motor clearly bad. Needs new fan motor. Installed new fan motor. Tested via bake and unit tested good.

We serviced a

Samsung refrigerator/Range Hood

Near Webster, NY 14580

Chris

Job Details: 06/07/2023

Unable to locate replacement parts for range hood- called manufacturer and they said they would call or email if parts were available Replaced ice maker on refrigerator

We serviced a

Bosch dishwasher

Near Fairport, NY 14450

Tanner

Job Details: 06/07/2023

Installed ACU guard.

We serviced a

Kenmore washer

Near Webster, NY 14580

Chris

Job Details: 06/07/2023

Replaced shocks and calibrated unit Washer is much more stable , unable to level or repair farther for off balance / walking as all other components test ok **Recommend washing multiple similar items to help balance load and review owners manual

We serviced a

Samsung washer

Near Penfield, NY 14526

Jose R

Job Details: 06/07/2023

Customer was having issue with the door switch and the door locking to allow it to go into a cycle when removing the gasket viewed that the weight basket was broken off and screws were on the floor customer will have to go through Samsung to get issue resolved

We serviced a

GE washer

Near Irondequoit, NY 14609

Jose R

Job Details: 06/07/2023

Customer unit had two software updates for the main board went ahead and installed the up to date version also viewed that the unit had error codes for a out of balance on the final spin educated customer on the load size which is to go about half way of the drum and light or normal on the soil level ran a speed wash and everything passed and is working with in specs complete

We serviced a

Samsung oven

Near East Rochester, NY 14445

Cristian

Job Details: 06/07/2023

If customer calls back will need igniter #

We serviced a

Bosch dishwasher

Near Rochester, NY 14612

Cristian

Job Details: 06/07/2023

Customer will take video or picture if unit starts to act up I was not able to run a test mode to check for error codes . If the error code they get reflects the display will recommend that part #1

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